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Comfort Hotel Wellington

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213 Cuba Street - Dunlop Terrace, Wellington 6141, New Zealand (Formerly The Chancellor)
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Comfort Hotel Wellington
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351 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Plymouth, New Zealand
5 of 5 stars Reviewed 3 days ago NEW

We recently stayed as a work group and were so impressed with how all the staff , from front of house to room staff, were incredibly helpful and friendly, would definitely recommentd to stay here. Rooms very really clean, Great location and pricing also.

Was this review helpful? Yes
OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear nicw000, Thank you for your wonderful review of our Hotel. Sounds like you've had a great stay in Wellington! I am pleased to learn that you liked our hotel and the facilities and location. I sincerely appreciate your kind words and look forward to welcoming you back soon. Please feel free to contact us directly and we will take... More 

Dunedin, New Zealand
2 reviews
5 of 5 stars Reviewed 2 weeks ago

When we visit from Dunedin we love to stay right in the heart of Wellington. The hotel's doors open right on to the heart of Cuba Street which has such a variety of people and stuff going on that we choose the rooms with a window overlooking the street so we can catch the atmosphere. Take earplugs if you want... More 

Review collected in partnership with this hotel

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OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear ianbC4943OM, Thank you for taking the time to give your feedback. Indeed Cuba St is certainly a great place to enjoy cafes, restaurants, shopping and night life. The atmosphere is certainly unique to Cuba St. We look forward to seeing you again in the near future. Regards, Oliver Olivier Lacoua | General Manager| CQ Comfort and Quality Hotels Wellington More 

Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 27, 2015

It's located in Cuba street, and probably opposite Wellingtons best fish and chips shop. Set with a grande reception, wooden stairwells and nice pool etc, the CQ has rooms which are a bit on the small side. However with clean rooms and friendly staff, we found this the perfect place for a base to explore the surrounding Wellington city.

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OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear Neilwg, Your feedback is very much appreciated. The Comfort Hotel dates back to the 1800's and is situated in Cuba St where we are surrounded by wonderful cafes, restaurants and night life. I am pleased that you enjoyed the location and facilities of the Hotel. We look forward to seeing you again at CQ Wellington. Regards, Olivier Olivier Lacoua... More 

Auckland Region, New Zealand
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 27, 2015

I love Cuba Street and this worked perfectly for my needs. One night stay only, large room (dbl and 2 singles) advertised as dbl room. Bonus! Could hear all your neighbours through the walls, but its a lovely old building and the lobby, bar etc make up for this. Staff excellent, room clean, all good.

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OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear koromako1, Thank you for taking the time to provide your feedback. As you have noted the Comfort Hotel is an historical building dating back to the 1800's and is ideally situated amidst the vibrancy that is Cuba St. I am glad that the room was spacious and you enjoyed the facilities of the Hotel. We look forward to seeing... More 

hunter valley
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed May 22, 2015

I would stay here again just for the location. Right in the middle of Cuba street close to shops, food and the night markets. But the room is quite small- smaller than you would expect for the rates you are paying. It was also very noisy, you can hear everything that your neighbour is doing, and the floorboards when someone... More 

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OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear finedininggirl, Thank you for providing your valuable feedback. As you noted the Hotel is located in the vibrant Cuba district amidst wonderful cafes, restaurants, night life and shops. The Comfort Hotel is a prestigious 3 Star Plus Qualmark heritage building dating back to the 1800s. The hotel provides all of the basic necessities, comfortable and well appointed rooms. Our... More 

Sheffield, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 10, 2015

Everything about this hotel was impressive (front desk, dining room, decor etc) - except we had a 'double' room that was only suitable for one person - we just couldn't get unpacked or even stow two suitcases without tripping over them. Fortunately we only stayed for 2 nights. We've used many budget hotels and expect a modicum of space to... More 

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OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear Nigel M, Thank you for taking the time to provide your feedback. I am pleased that you enjoyed the location and facilities of the Hotel. I have taken careful note of your comment in regards to the size of the room. As you noticed, the Comfort Hotel is a prestigious 3 Star Plus Qualmark heritage building dating back to... More 

Christchurch, New Zealand
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 3, 2015

I stayed in this hotel for 2 nights as it was very centrally located for work. The staff are friendly and helpful. The rooms are tiny and almost dormitary like. I was surprised the old windows had not been doubled glazed....each morning there was a large amount of condensation on the inside. Also the shower had a lot of mould.... More 

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OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear wayne t, Thank you for your feedback. Your comments regarding the shower have been actioned and I apologise for this.The Comfort Hotel provides all of the basic necessities, comfortable and well appointed rooms in the middle of a very unique and vibrant heart of the Capital, Cuba Street. Our economy rooms are compact, but are definitely a good option... More 

auckland
Level Contributor
38 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed May 2, 2015 via mobile

Front desk service was great - super helpful and efficient. Room was clean but quite small. Suited my needs though as I was barely in my room. There is a fair amount or noise from the busy bars and resturaunts on Cuba St below however - nothing you can't sleep through and also means good food is only a few... More 

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OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear Paulune N, Thank you for taking the time to provide your feedback. As you noticed, the Comfort Hotel is a prestigious 3 Star Plus Qualmark heritage building dating back to the 1800s. The hotel provides all of the basic necessities, comfortable and well appointed rooms in the middle of a very unique and vibrant heart of the Capital, Cuba... More 

Paraparaumu, New Zealand
Level Contributor
4 reviews
5 of 5 stars Reviewed April 29, 2015

Very good value, comfort was excellent and breakfast exceptional value. The service was top notch, but the location is the key. A really nice older style hotel that the pictures don't give justice to. Overall I couldn't fault anything.

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OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear Kadinmac, The Comfort Hotel dates back to the 1800's and maintains the boutique of a smaller hotel which happens to be located in the vibrant Cuba quarter. I am pleased that you enjoyed the hotel and the facilities along with the breakfast which is exceptional value. I look forward to seeing you again at the Comfort Hotel in Cuba... More 

Waikanae, New Zealand
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed April 29, 2015 via mobile

Good clean rooms - functional - not fancy but more than ok. Staff very friendly which is a positive point of difference. Having a bar open until a reasonable hour was welcomed after long day at work for a relax and wind down. Food was good menu for style of service - extra effort had been put into varying options... More 

Was this review helpful? Yes
OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear Jadedog, Thank you for providing your valuable feedback. I am pleased that the hotel and facilities ensured that you had a great stay with us. We work hard to ensure that every guest receives exceptional standards in customer service and I have shared your comments with my team. I look forward to seeing you again. Regards, Olivier Olivier Lacoua... More 

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