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Comfort Hotel Wellington

3.5 of 5 213 Cuba Street - Dunlop Terrace, Wellington 6141, New Zealand (Formerly The Chancellor)
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Comfort Hotel Wellington
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Comfort Hotel Wellington
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312 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Christchurch, New Zealand
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars NEW

Stayed here for one night. Centrally located on Cuba Street, it is within walking distance of lots of shops, bars & restaurants. No too far to walk down to waterfront & Courtney Place which have large number of higher quality restuarants & bars. Staff were friendly and the hotel is well presented. Room was very small, but suitable for 1... More 

Was this review helpful? Yes 1
QHW, General Manager at Comfort Hotel Wellington, responded to this review

Dear jabberwockyNZ, Thank you for taking the time to tell me about your experience at the CQ Wellington. I have taken careful note of your comment in regards to the rate that you have paid, and appreciate your sentiments. Our pricing are mostly in line with similar properties in this area and I feel that we offer good value given... More 

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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This is an older building, and because of that the walls and windows are thin. There's a tonne of street noise and sounds from the building's plumbing constantly. Was woken up several times every night. The hotel's spotlights on the outside of the building shine right into the rooms. Rooms are the smallest I've ever seen in NZ and there's... More 

Was this review helpful? Yes 1
QHW, General Manager at Comfort Hotel Wellington, responded to this review

Dear Briar M, Thank you for taking the time to tell me about your experience following your recent stay with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As you noticed, the Comfort Hotel is a prestigious 3 Star Plus Qualmark heritage building dating back to the 1800s.... More 

Worthing UK
Top Contributor
152 reviews 152 reviews
66 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The good point was that the hotel was central, right on Cuba Street. The hotel itself is in a long lovely old building with history going back to the early 1900's. Unfortunately the old hotel really can't meet modern expectations. Our first room was tiny, with hardly any room to leave our big roll along case's. It was also above... More 

Was this review helpful? Yes 1
QHW, General Manager at Comfort Hotel Wellington, responded to this review

Dear Azurian, Thank you for taking the time to tell me about your experience following your recent stay with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken careful note of your comment in regards to the size of the room and bed configuration. As you... More 

Barnoldswick, United Kingdom
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel must be the worst we have stayed in. Although clean it was tiiny approx 7ft by 8ft. The windows didn't fit properly so excessive noise through the night. The hotel staff were very unfriendly unlike the people in New Zealand we have met. There was no car parking available so told to park on street, you try and... More 

Was this review helpful? Yes 1
QHW, General Manager at Comfort Hotel Wellington, responded to this review

Dear Alison1722, Thank you for taking the time to tell me about your experience following your recent stay with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken careful note of your comment in regards to the size of the room and bed configuration. As you... More 

Auckland Region, New Zealand
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

While reasonably priced , the bar staff emptying bottles that crashed into a bin loudly continually for an hour till10.45pm was too much. I told them but next night the same thing. Having to pay bond was strange and this was not explained when i booked.

Was this review helpful? Yes 1
QHW, General Manager at Comfort Hotel Wellington, responded to this review

Dear gjberr, Thank you for taking the time to share your feedback in regards to your recent stay with us. Please accept my sincerest apologies that your experience did not meet your expectations. I appreciate you sharing your concerns as this allows us an opportunity to improve and rectify our level of services. I would like to assure you that... More 

Carterton, New Zealand
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Poor check in process that was too slow and left people waiting for long periods. Very small room. excellent bed. Tiny bathroom. Room clean. Location close to many restaurants and CBD. Good facilities within the hotel. Noisy at night.

Was this review helpful? Yes
QHW, General Manager at Comfort Hotel Wellington, responded to this review

Dear DPJP12 Thank you for taking the time to tell me about your experience following your recent stay with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry if you experienced such delay during the time of your check in, especially during such busy corporate month... More 

Frejus, France
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I have travelled about a bit, but this hotel is one of the most uncomfortable I have stayed in. The rooms are too small the beds are too small. No free bottle of water. No A/C. No free WiFi after 20mb. And NOISY. The price for this is extortionate I will not be staying here again

Was this review helpful? Yes
QHW, General Manager at Comfort Hotel Wellington, responded to this review

Dear Metsecman, Thank you for taking the time to tell me about your experience at the CQ Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken careful note of your comment in regards to the size of the room and bed configuration. As you noticed, the... More 

Tauranga, New Zealand
1 review
5 of 5 stars Reviewed 2 weeks ago

The Comfort Hotel on Cuba Street is an ideal place to stay if you want to be in the heart of Wellington. It was extremely good value, clean and tidy. The staff were excellent and very accommodating. We will return!

Review collected in partnership with this hotel

Was this review helpful? Yes
QHW, General Manager at Comfort Hotel Wellington, responded to this review

Dear jayne312, Thank you for taking the time to post your comments on Trip Advisor. It was a pleasure in having you stay at CQ Hotels Wellington! We look forward to welcoming you back soon Kind Regards Olivier Lacoua General Manager More 

1 review
2 of 5 stars Reviewed 3 weeks ago

Very unhappy with customer service. We arrived and had to wait awhile to be checked in. Then told we would have to pay an deposit for each night ($50/night) we had booked to cover any damages/mini bar use. (No mini bar in room anyway). Normally a hotel just takes a swipe of the card or an $1 credit card imprint.... More 

Was this review helpful? Yes
QHW, General Manager at Comfort Hotel Wellington, responded to this review

Dear Gemma N, Thank you for taking the time to tell us about your experience at the CQ Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is very unfortunate to read that you experienced such disappointing level of service from our team at the Reception desk. We... More 

Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We booked the 2br junior suite (room 400) which was excellent in every respect - very spacious, comfortable beds, two bathrooms, well equipped kitchen, and free wifi - but NOTE the lift only takes you to the third floor and then you must go up a flight of stairs to access the suite. We didn't know this in advance and... More 

Was this review helpful? Yes
QHW, General Manager at Comfort Hotel Wellington, responded to this review

Dear lawstudentaus, Thank you for taking the time to share your experience with us. I was very pleased to read that you enjoyed your stay, especially with our Junior Suite facilities. I will share your comments with our team; We are looking forward to welcome you back to CQ Wellington in the near future. Kind regards Olivier Lacoua General Manager More 

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Additional Information about Comfort Hotel Wellington

Address: 213 Cuba Street - Dunlop Terrace, Wellington 6141, New Zealand (Formerly The Chancellor)
Phone Number:
Location: New Zealand > North Island > Greater Wellington > Wellington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Comfort Hotel Wellington 3.5*
Number of rooms: 115
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Also Known As:
Comfort Inn Wellington
Wellington Comfort Inn

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