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Comfort Hotel Wellington

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213 Cuba Street - Dunlop Terrace, Wellington 6141, New Zealand (Formerly The Chancellor)
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Comfort Hotel Wellington
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Comfort Hotel Wellington
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361 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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  • All months
    (361)
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    (106)
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Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Clean and comfortable hotel. Great onsite facilities, restaurant, cafe and bar. Staff very friendly. Top end of Cuba Street but a short walk down to Courtenay Place for Te Papa and the waterfront but also short walk to Massey Campus. Would definitely return and recommend.

Was this review helpful? Yes
OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear Unravell, Thank you for your wonderful feedback. I am pleased that enjoyed the location and facilities of the Hotel. We look forward to welcoming you back in the near future. Regards, Olivier Olivier Lacoua | General Manager| CQ Comfort and Quality Hotels Wellington More 

Fox Glacier, New Zealand
1 review
5 of 5 stars Reviewed 6 days ago NEW

Great location .. comfortable room fully equiped ... very professional and friendly staff ... very clean ... easy to find hotel ... in the wifi connection was not so good sometimes ... pool was a little bit cold ... very good food

Review collected in partnership with this hotel

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OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear Isabelle C, Thank you for your wonderful feedback. I am pleased to read that you enjoyed the location and facilities of the Hotel. I have shared your comments regarding customer service with our Team and it is wonderful to know that you experienced our great customer service. We look forward to seeing you again. Regards, Olivier Olivier Lacoua |... More 

Christchurch, New Zealand
2 reviews
3 of 5 stars Reviewed 1 week ago

Great location for starters, pretty central. Incredibly noisy, there was some type of machine noise that would stop and start every 2 minutes very loud, pretty sure it wasn't air con etc. Rooms were pleasant enough, incredibly bad layout and use of space for a small room. Lighting was absolutely shocking, so room was very dark the entire time. No... More 

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OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear AbbeyCherie, Thank you for taking the time to provide your feedback. I am pleased that you enjoyed the location and facilities of the Hotel. If you have a little time I would appreciate knowing your room number to enable me to follow up on the issues you highlighted. Also, during your next visit in Wellington, you may like to... More 

Christchurch, Canterbury, New Zealand
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Excellent price for central hotel, basic hotel room but comfortable and clean. Bed very comfortable, pleasant en suite. Good stay, good price. Staff friendly and service good. If want some more amenities can upgrade to the quality section of the hotel too.

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OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear 1GPT1, Thank you for your review. I am pleased to read that you enjoyed the facilities and location of the Hotel. I have shared your comments with our Team as we strive to deliver high standards of customer service to all of our guests. I look forward to welcoming you back to CQ Wellington in the future. Regards, Olivier... More 

NZ
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Dark, small rooms with tiny windows. Mould in the bathroom, cracked sink and filthy shower. No fridge, and the heater was not working on a freezing night! Made the mistake of ordering room service... $14 for pumpkin soup, it arrived quickly but was lukewarm, and didn't even have a slice of bread with it. Won't be staying here again.

Was this review helpful? Yes
OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear damosgirl, Thank you for taking the time to provide your valuable feedback. I am very concerned about your experience when staying with us recently. I would very much appreciate if you would contact me directly as I would like to discuss further the issues you raised. Kind regards, Olivier Olivier Lacoua | General Manager| CQ Comfort and Quality Hotels... More 

Sydney, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location right in town and close to everything. Parking on site a big plus, very friendly helpful staff. Rooms could do with a spruce up but clean and have all facilities. Only complaint was wifi reception was not good. Many many great restaurants within a 5 minute walk

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OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear russall, Thank you for your feedback. I am pleased to read that you enjoyed the location and facilities of the Hotel and you experienced wonderful customer service. Cuba St is in the midst of amazing restaurants and cafes and it's great that you enjoyed these during your stay in Wellington. I noted your comment regarding Wifi and will follow... More 

Hamilton, New Zealand
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel has many things going for it. A fantastic location on Cuba St, opposite a fantastic Malay-Indian restaurant and very reasonable prices. I stayed here for a conference in Wellington and was overall very satisfied. However, there were a couple of things that I think could be improved on. The curtains were quite thin, and with old windows I... More 

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OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear TravellingSOmewhere, Thank you for taking the time to provide your feedback. I am pleased to read that you enjoyed both the facilities and location of the Hotel. i have shared your comments with my Team and these comments are most timely. I look forward to welcoming you back to CQ Wellington in the near future. Regards, Olivier Olivier Lacoua... More 

Auckland, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I had an amazing time here, the rooms were immaculate and well serviced. The staff were so helpful and friendly! The breakfast buffet was also great! I had a small issue with my swipe access card which was fixed up immediately, personally and with no hassle. Such a great vibe, VERY close to some great bars and restaurants... would definitely... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear dkon586, Thank you for your gracious review. I am pleased to read that our team looked after you during your stay with us and you enjoyed the location and facilities of the Hotel. I look forward to welcoming you back to CQ Wellington. Kind regards, Olivier Olivier Lacoua | General Manager| CQ Comfort and Quality Hotels Wellington More 

Auckland
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is my other go-to hotel in Wellington (when I'm not staying at the YHA downtown). Positives: Professional staff willing to help you out with anything you need. Good price at -/+$110/night Bang smack in the middle of Cuba with easy walking distance to some great places. I felt safe when inside, well lit corridors. Room was warm, well appointed... More 

Was this review helpful? Yes
OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear Ton3s, I am pleased to know that you are a regular guest at our Hotel. The location in Cuba St is great for enjoying cafes, restaurants and shopping. I look forward to welcoming you back soon. Kind regards, Olivier Olivier Lacoua | General Manager| CQ Comfort and Quality Hotels Wellington More 

Christchurch, New Zealand
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I had a one night stay here. It's a fantastic location, and the friendly front desk staff were helpful despite a crowd at reception. My room was small, ageing poorly, and noisy. I heard voices from one side and ... bathroom noises... from the other, not to mention a conversation in the hall (6:00am guys!). All that said, I'll probably... More 

Was this review helpful? Yes
OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear moeline, Thank you for taking the time to tell me about your experience at the CQ Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken careful note of your comment in regards to the level of noise you experienced on this occasion. As you noticed,... More 

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