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Comfort Hotel Wellington

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213 Cuba Street - Dunlop Terrace, Wellington 6141, New Zealand (Formerly The Chancellor)
Best prices for: 1 room 1 guest
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Comfort Hotel Wellington
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Comfort Hotel Wellington
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348 reviews from our community

Traveler rating
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    102
    27
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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hunter valley
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I would stay here again just for the location. Right in the middle of Cuba street close to shops, food and the night markets. But the room is quite small- smaller than you would expect for the rates you are paying. It was also very noisy, you can hear everything that your neighbour is doing, and the floorboards when someone... More 

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OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear finedininggirl, Thank you for providing your valuable feedback. As you noted the Hotel is located in the vibrant Cuba district amidst wonderful cafes, restaurants, night life and shops. The Comfort Hotel is a prestigious 3 Star Plus Qualmark heritage building dating back to the 1800s. The hotel provides all of the basic necessities, comfortable and well appointed rooms. Our... More 

2 reviews
4 of 5 stars Reviewed 1 week ago NEW

On booking this accommodation the person I spoke with was very helpful in accommodating us - due to it being a busy time we would need to change rooms for our 3 night stay, and his suggestion suited us perfectly. I was pleasantly surprised due to some of the reviews on TripAdvisor, but was aware the rooms would be smallish... More 

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OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear breakone, Thank you for taking the time to give your feedback. As you noticed, the Comfort Hotel is a prestigious 3 Star Plus Qualmark heritage building dating back to the 1800s. The hotel provides all of the basic necessities, comfortable and well appointed rooms in the middle of a very unique and vibrant heart of the Capital, Cuba Street.... More 

Sheffield, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Everything about this hotel was impressive (front desk, dining room, decor etc) - except we had a 'double' room that was only suitable for one person - we just couldn't get unpacked or even stow two suitcases without tripping over them. Fortunately we only stayed for 2 nights. We've used many budget hotels and expect a modicum of space to... More 

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OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear Nigel M, Thank you for taking the time to provide your feedback. I am pleased that you enjoyed the location and facilities of the Hotel. I have taken careful note of your comment in regards to the size of the room. As you noticed, the Comfort Hotel is a prestigious 3 Star Plus Qualmark heritage building dating back to... More 

Christchurch, New Zealand
Contributor
19 reviews 19 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed in this hotel for 2 nights as it was very centrally located for work. The staff are friendly and helpful. The rooms are tiny and almost dormitary like. I was surprised the old windows had not been doubled glazed....each morning there was a large amount of condensation on the inside. Also the shower had a lot of mould.... More 

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OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear wayne t, Thank you for your feedback. Your comments regarding the shower have been actioned and I apologise for this.The Comfort Hotel provides all of the basic necessities, comfortable and well appointed rooms in the middle of a very unique and vibrant heart of the Capital, Cuba Street. Our economy rooms are compact, but are definitely a good option... More 

auckland
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Front desk service was great - super helpful and efficient. Room was clean but quite small. Suited my needs though as I was barely in my room. There is a fair amount or noise from the busy bars and resturaunts on Cuba St below however - nothing you can't sleep through and also means good food is only a few... More 

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OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear Paulune N, Thank you for taking the time to provide your feedback. As you noticed, the Comfort Hotel is a prestigious 3 Star Plus Qualmark heritage building dating back to the 1800s. The hotel provides all of the basic necessities, comfortable and well appointed rooms in the middle of a very unique and vibrant heart of the Capital, Cuba... More 

Paraparaumu, New Zealand
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 weeks ago

Very good value, comfort was excellent and breakfast exceptional value. The service was top notch, but the location is the key. A really nice older style hotel that the pictures don't give justice to. Overall I couldn't fault anything.

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OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear Kadinmac, The Comfort Hotel dates back to the 1800's and maintains the boutique of a smaller hotel which happens to be located in the vibrant Cuba quarter. I am pleased that you enjoyed the hotel and the facilities along with the breakfast which is exceptional value. I look forward to seeing you again at the Comfort Hotel in Cuba... More 

Waikanae, New Zealand
Contributor
17 reviews 17 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Good clean rooms - functional - not fancy but more than ok. Staff very friendly which is a positive point of difference. Having a bar open until a reasonable hour was welcomed after long day at work for a relax and wind down. Food was good menu for style of service - extra effort had been put into varying options... More 

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OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear Jadedog, Thank you for providing your valuable feedback. I am pleased that the hotel and facilities ensured that you had a great stay with us. We work hard to ensure that every guest receives exceptional standards in customer service and I have shared your comments with my team. I look forward to seeing you again. Regards, Olivier Olivier Lacoua... More 

Top Contributor
66 reviews 66 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good facilities and rooms what you would expect. Clean and service was good. Room was small but location is so great you can deal with the room size. Parking on site is only a small extra fee. Breakfast room service is good. Will use again but might try the quality side which understand has bigger rooms.

Was this review helpful? Yes
OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear Localkiwii, Thank you for your review. Yes, the Comfort Hotel dates back to the 1800's and provides an ideal option for the budget conscious. As you have noted the Cuba St location provides convenient access to shops, restaurants, cafes and an assortment of nightlife. The adjoining Quality Hotel, a 4.5 star hotel, has bigger rooms and family suites which... More 

Newbury, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 19, 2015

My husband and I stayed here for 2 nights at the end of our trip to New Zealand. We found all of the staff really welcoming, friendly and polite. The 24 hour reception is great and the reception area is smart and nicely presented. We were suprised to be asked for a $100 refundaable deposit as we had not been... More 

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OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear Natalie N, Thank you for choosing to stay at CQ Wellington in Cuba St. I am pleased that our team delivered excellent customer service and will share your comments with them. I apologise for the confusion regarding the bond payment. Every attempt is made to ensure this information is highlighted on all booking sites (including our own) and explained... More 

Blenheim, New Zealand
Top Contributor
77 reviews 77 reviews
20 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed April 18, 2015

Stayed one night here and unfortunately seemed to have been put the farthest away from the router or something. I was able to get a very slow connection the first day after arrival but after that, I could never download emails or get on the internet. NZ once again showing how far behind they are in the internet realm only... More 

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OLacoua, General Manager at Comfort Hotel Wellington, responded to this review

Dear hotrodgurl, Thank you for your review of our Hotel. I am pleased that you enjoyed your stay here and in particular the wonderful location that is Cuba St. I have also taken careful note of your comment in regards to the hotel car parking fee and WiFi. While our actual carparking fees are currently sitting below the average inner... More 

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