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Mercure Wellington

3.5 of 5 345 The Terrace | PO Box 6753, Wellington 6001, New Zealand
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Mercure Wellington
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Mercure Wellington
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664 reviews from our community

Traveler rating
    65
    258
    241
    73
    27
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Auckland Region, New Zealand
1 review
1 of 5 stars Reviewed 5 days ago NEW

Old , shabby & dirty - There was a long hair in the bath, and (what could only have been) someone's pubic hair in one of the (apparently fresh) towels As the lift wouldn't stop in the lobby, I had to exit through the 'staff only' door into the Kitchen : glad I didn't eat there ! . I was... More

Was this review helpful? Yes
poolerob, General Manager at Mercure Wellington, responded to this review

Dear Shimoda63, Thank you for taking the time to tell us about your recent stay at Mercure Wellington. I am sorry that your experience did not meet your expectations please allow me to express my sincerest apologies. At Mercure we strive to provide a superior experience for every customer therefore your feedback is very important to us. Thanks you Rob... More

Perth, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We recently spent two nights at the Mercure. Despite the rooms being somewhat dated and in need of a refurb, the living space in the rooms and the view more than compensated. The view from the dining room area is awesome. The staff are friendly and helpful and the walk from town is less than 10 minutes. We had a... More

Was this review helpful? Yes 1
poolerob, General Manager at Mercure Wellington, responded to this review

Dear Stuart, Thank you for your feedback regarding your recent stay with us. We are delighted that you found the Hotel provided good value for money and you enjoyed the fantastic views on offer from the restaurant and your room. We appreciate your feedback and we look forward to welcoming you back to Mercure Wellington again soon. Kind regards Rob... More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After my daughter booked and paid for our rooms at this hotel, I thought I'd have a look at the reviews. Needless to say I was very apprehensive about staying there but resigned myself to the fact that it was only for two nights. Anyway, on arrival I took the advice of a number if reviewers and asked for a... More

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poolerob, General Manager at Mercure Wellington, responded to this review

Dear Mariel W, We very much appreciate your comments regarding your stay at Mercure Wellington. It is always a pleasure to receive positive and informative feedback. I will share your comments with all of my team. I am sure that this feedback will serve as an encouragement to all of the Mercure team to continuously improve the quality of our... More

Auckland, New Zealand
2 reviews
4 of 5 stars Reviewed 3 weeks ago

It's my second time to stay in this hotel and I'm very happy with the service I got. The staff are very professional, helpful and know how to provide prompt and efficient service even without being asked. The hotel is not flash and furnitures and fixtures may need updating but for people like me who are there for business and... More

Was this review helpful? Yes
poolerob, General Manager at Mercure Wellington, responded to this review

Dear Emma C, We are delighted to read that you enjoyed your recent stay at Mercure Wellington. We do value the comments you made about the service and views. The Hotel is very close to finalising plans for a refurbishment of our rooms and this is scheduled to start in 2015. We look forward to welcoming you back again soon... More

Blacktown, Australia
Contributor
15 reviews 15 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

a bit out of the way and the hill was a killer to walk up and down to get to the bus - the rooms were clean - beds were comfy - restaurant was good value- free wifi in lobby - staff were amazing very friendly and helpful - family friendly - overall nice hotel just needs a shuttle into... More

Was this review helpful? Yes
poolerob, General Manager at Mercure Wellington, responded to this review

Dear 206beck, Thank you for your feedback regarding your recent stay with us. I am pleased that the service provided by my team and the cleanliness of the rooms met your expectations and we look forward to welcoming you back to Mercure Wellington again soon. Kind regards Rob Poole General Manager More

Adelaide, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Pleasant staff, secure parking, close to restaurants. Rooms comfy, but a bit dated and tired. Will try another option next time. Paid wifi. Only stayed overnight for business, but would not like to stay for a longer period.

Was this review helpful? Yes
poolerob, General Manager at Mercure Wellington, responded to this review

Dear Oakbloke, Thank you for taking the time to post your comments about your recent stay at Mercure Wellington. I have taken on board your comments and I will pass them onto my team. Kind regards Rob Poole General Manager More

New Zealand
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Pleasant staff, secure parking, crisply clean bed linen and comfortable bed. Rooms a little run-down and dated. Further from city centre than envisaged ( the top end of the Terrace) only a 20- 25 min walk but late evening (after 10pm), as the back door is locked, a monumental uphill hike up is required to the front entrance on the... More

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poolerob, General Manager at Mercure Wellington, responded to this review

Dear Jillian, Thank you for taking the time to provide us with your feedback with regards to your recent stay at Mercure Wellington. We do value the comments you made and we hope you will consider us again the next time your visit the Capital. Kind regards Rob Poole General Manager More

Christchurch, New Zealand
Contributor
13 reviews 13 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I booked this one even after seeing some of the bad reviews and immediately regretted it once I arrived. The staff, while nice, were poorly trained. The parking garage is hard to access. The room itself had stains on the carpet, unclean walls in the bathroom, too few power points, and the fridge made a lot of noise on a... More

Was this review helpful? Yes
poolerob, General Manager at Mercure Wellington, responded to this review

Dear Limestone2, Thank you for your feedback, I am sorry that your experience did not meet your expectations. Please note that the Hotel is in the final planning stages of working with our design team on a room refurbishment and I have taken onboard your comments. At Mercure we strive to provide a superior service experience for every guest, therefore... More

Westminster, Colorado
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed here overnight as we were doing a driving tour of New Zealand. The hotel room was nice and the heater worked great which was very nice in the winter. The on site restaurant was good for both dinner and breakfast which was good because it looked like a walk to restaurants. The laundry room was nice but there... More

Was this review helpful? Yes
poolerob, General Manager at Mercure Wellington, responded to this review

Dear Barkeep5us, Thank you for your recent feedback and we are so pleased that you enjoyed your time at Mercure Wellington. Thank you for the recommendation and I trust you had an enjoyable driving tour around the rest of New Zealand. Kind regards Rob Poole General Manager More

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Additional Information about Mercure Wellington

Address: 345 The Terrace | PO Box 6753, Wellington 6001, New Zealand
Location: New Zealand > North Island > Greater Wellington > Wellington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Mercure Wellington 3.5*
Number of rooms: 111
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Also Known As:
Mercure Wellington Hotel Wellington
Accor Wellington

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