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All 50 Wellington hotels

Mercure Wellington

3.5 of 5 Hotel   |   345 The Terrace | PO Box 6753, Wellington 6001, New Zealand
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Ranked #33 of 50 hotels in Wellington
A recent review
5 of 5 stars reviewed 3 days ago
hamicraggs Shirataka-machi, Japan
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644 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Shirataka-machi, Japan
17 reviews 17 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Firstly, the staff were wonderful. Organised my airport shuttle, posted my postcards for me, arranged an early check in for me, really friendly. Breakfast was delicious with many options that should please all diets. I stayed on two separate occasions on the same trip, with a 2 day break in between where I left Wellington. The hotel was able to... More

Was this review helpful? Yes
Napier, Hawke's Bay, New Zealand
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Helpful staff. Hotel is a little out of the way & up a steep hill. Easy to head to town but the hike up back to the hotel takes some effort. Good if you are driving, has secure car park within hotel & not in another off-site car park. Room is quite spacious but a little run down.

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Dunedin, New Zealand
5 reviews 5 reviews
1 of 5 stars Reviewed 2 weeks ago

The service was friendly and warm at check in with the attendant letting us check in early which was amazing, thank you for that. However, everything else was just dreadful. The room on first impression was OK. The beds and sheets etc looked clean and well made which was good. However, the windows are filthy, the fixtures on the window... More

Was this review helpful? Yes
poolerob, General Manager at Mercure Wellington, responded to this review

Dear Matt, Thank you for your feedback regarding your recent stay. I am sorry that the room has not met your expectations. From your comments there are some maintenance issues that have not been rectified by my maintenance team and I would like to personally address then. Can you please contact me directly at Rob.Poole@accor.com with the room number you... More

Auckland Region, New Zealand
Top Contributor
57 reviews 57 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Although the public spaces are reasonable, our bedroom was really shabby. Decor, curtains, bathroom fittings all need to be upgraded. Bathroom towels were really thin and barely bigger than the bath mat. Sound insulation needs to be improved, would prefer not to hear people in adjacent room. On the positive, the location was just right for where we needed to... More

Was this review helpful? Yes
poolerob, General Manager at Mercure Wellington, responded to this review

Dear Lesley E, Thank you for your comments with regards to your recent stay at Mercure Wellington. I have noted your comments about the decor and have forwarded these to our design team. The Hotel is currently in the final planning stages of finishing a new room design. I have asked our Executive Housekeeper to talk to our laundry supplier... More

Hamilton, New Zealand
1 review
3 of 5 stars Reviewed 3 weeks ago

Clean, but older style Hotel - Staff friendly and helpful. Good location, handy to shopping, restaurants and bars. Onsite Restaurant food was ok - we tried breakfast and dinner, wine was expensive though.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
poolerob, General Manager at Mercure Wellington, responded to this review

Dear Jo E, I am so pleased that you enjoyed your recent stay with us particularly the location and the meal you had in our restaurant. We appreciate the recommendation and look forward to seeing you back at Mercure Wellington soon. Kind regards Rob Poole General Manager More

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Additional Information about Mercure Wellington

Address: 345 The Terrace | PO Box 6753, Wellington 6001, New Zealand
Location: New Zealand > North Island > Greater Wellington > Wellington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Mercure Wellington 3.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Orbitz, Agoda, Priceline, Cheap Tickets, Tingo, BookingOdigeoWL, Hotels.com, ACCOR, TripOnline SA and Venere so you can book your Mercure Wellington reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Wellington Hotel Wellington
Accor Wellington

40 photos of this hotel

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Room/suite (17)
Bathroom (5)
Dining (1)
Hotel & grounds (2)
View from room (1)
Other (1)

Management photos: Courtesy of the property manager

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Business center/function rooms (2)
Room/suite (3)
Dining (4)
Hotel & grounds (3)
Other (2)
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Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
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Official Description (provided by the hotel)
The Mercure Wellington enjoys a prime location at the top of the Terrace with spectacular views over the city and harbour. This charming hotel is an easy walk to the Cuba Quarter, funky boutiques, shops and famous Wellington attractions such as TePapa, Waterfront, Westpac Stadium, Courtenay Place and the theatre district. If you are looking for an ideal holiday destination with your family, the Mercure Wellington is a perfect place for you to stay and explore the Wellington area. ... more   less 
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Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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