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Mercure Wellington

345 The Terrace | PO Box 6753, Wellington 6001, New Zealand
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1 room 1 guest
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Mercure Wellington
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786 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Palmerston North, New Zealand
Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed yesterday NEW

Was very surprised when we arrived at our room to find a hand written card welcoming us back to the hotel as well as a couple of bottles of water and a small box of chocolates. Such a nice gesture. We'll be back.

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Auckland Region, New Zealand
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

I booked the hotel as part of my Jetstar flight because it was very price competitive for a hotel within 5 minute walk of Willis St. Closer to the day of my visit, I read a few guests reviews and got a little concerned. However, I was pleasantly surprised as I didn't experienced some things other guests had complained about.... More 

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Palmerston North, New Zealand
Level Contributor
4 reviews
4 of 5 stars Reviewed 3 days ago NEW

We've got the deal through grab one mystery hotel package... At first glance we were... Meh..... The whole building feels dated, and quite gloomy ( didn't help the bad weather)... But our intention was more of just staying there to sleep and go for 3 days, and see more of wellington... The staff though was very helpful and accommodating... Overall... More 

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Oamaru, New Zealand
Level Contributor
94 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stay at Accor Hotels when we can but hadn't been to this one before. We were warmly welcomed and everything was very good. The standard for the price we paid was just fine. Beds not fussy with lush mattress etc - but we had great sleeps. Everything here we needed although we didn't eat in as met up with... More 

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poolerob, General Manager at Mercure Wellington, responded to this review

Dear Rme48 Thank you for taking the time to post your review. We are delighted to note that you enjoyed you stay with us at Mercure Wellington. We look forward to hosting you back again soon the next time you are up in Wellington visiting. Kind regards Rob Poole General Manager More 

Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

How bad can it get?…room smelt of smoke & damp…bathroom vile…not just old with broken bath seal but taps that spin without changing the flow or temp of water…paper peeling off the wall…get the picture? But ok so it's old & tired…we tried the restaurant…large group of us but 45 mins of trying to take an order…take 1 persons order... More 

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poolerob, General Manager at Mercure Wellington, responded to this review

Dear Brightonbrowns Thank you for your feedback. I am sorry that the room did not meet your expectations please note that the Hotel is a non smoking property and on investigation it seems as if a guest choose to ignore this. I am very sorry for the delay in your meals and this is not typical of the restaurant and... More 

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Palmerston North, New Zealand
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

A great weekend away, awesome staff, great meals ( good variety for breakfast, evening meals very tasty and filling)- overall a very pleasant weekend away.No complaints, about anything we will definitely be returning again

Review collected in partnership with Accorhotels.com

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poolerob, General Manager at Mercure Wellington, responded to this review

Dear Ayge1962, Thank you for taking the time to share your feedback with regards to your stay at Mercure Wellington. We are delighted to see that you enjoyed the meals on offer and the service and look forward to welcoming you back again soon. Kind regards Rob Poole General Manager More 

Greater Wellington, New Zealand
1 review
2 of 5 stars Reviewed 2 weeks ago

Booked this place for my brother and son who were in town for the rugby game. Hey my brother is an average man who even sleeps on the floor if he has too, if there are no spare beds when he is away, He called the place AVERAGE and said there was no microwave. Why are there no microwaves in... More 

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poolerob, General Manager at Mercure Wellington, responded to this review

Dear Ohtoobee, Thank you for posting your feedback about your brother's recent stay with us. Please note as a mid scale Hotel we do not provide microwaves in any of our guest rooms you will find that this is the case in most Hotels. We do have the ability to heat food for our guest should they request and would... More 

Adelaide
Level Contributor
461 reviews
157 hotel reviews
common_n_hotel_reviews_1bd8 255 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stay at Mercure's a lot because I know exactly what I am going to get. A clean and comfortable stay in a slightly dated hotel, and the Mercure in Wellington is exactly that. Check in and check out were both fine and the room was perfectly serviceable. The biggest issue with this particular hotel is the location. While it... More 

Was this review helpful? Yes
poolerob, General Manager at Mercure Wellington, responded to this review

Dear ozvpm_Andy, Thank you for taking the time to post your review with regards to your recent stay at Mercure Wellington. We very much appreciate your comments you made and look forward to welcoming you back the next time you are in Wellington. Kind regards Rob Poole General Manager More 

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