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Mercure Wellington

3.5 of 5 345 The Terrace | PO Box 6753, Wellington 6001, New Zealand
Best prices for: 1 room 1 guest
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Mercure Wellington
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Mercure Wellington
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717 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
2 of 5 stars NEW

Me and my girlfriend stayed here recently the room wasn't too bad, but the staff were very unfriendly excusing two girls who worked in the restaurant the reception staff did not try to hide the fact that they couldn't be bothered helping or taking anytime to explain how anything in the hotel worked ( WiFi, breakfast time etc) would avoid... More 

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poolerob, General Manager at Mercure Wellington, responded to this review

Dear Jonathan H, Thank you for your feedback regarding your recent stay with us. I am very disappointed that your stay has not lived up to expectations and our normal services levels. I will be personally be following up your comments with my team and I apologize for any inconvenience caused. Kind regards Rob Poole General Manager More 

Auckland Region, New Zealand
2 reviews
1 of 5 stars Reviewed 5 days ago NEW

This was the worst place I have stayed. Totally run down, needs to be bulldozed. The staff were friendly but distracted. Wi Fi was an additional $15.99 for 24 hours. The carpet in the room was worn through. The bed was like a banana, rolling in to the middle. The tv reception was scratchy. The air con was still blowing... More 

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poolerob, General Manager at Mercure Wellington, responded to this review

Dear Sarah R, Thank you for your feedback regarding your recent stay with us. I am sorry that it did not met your expectations. From your comments there are some maintenance issues that have not been rectified by my maintenance team and I would like to personally address them. Can you please contact me directly at H1991-gm1@accor.com with the room... More 

3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago NEW

This is the first ever negative review in all the ones I've done. The two positives were the staff who were friendly and mostly helpful, and the view over the city to the harbour on two beautiful Wellington days. Otherwise the hotel is is in poor shape. Room shows its age poorly, the bed worst ever, too soft like a... More 

Review collected in partnership with Accorhotels.com

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Sydney, Australia
12 reviews 12 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 1 week ago

We arrived late from Sydney and checked into the hotel only to find our room more exhausted than we were. Very tatty. Television not working. Roller doors on wardrobe derailed so that doors wouldn't open. telephone defunct. Cups chipped. Wow, I thought, this is a global chain of supposedly decent hotels .. I don't think that room had been attended... More 

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Prague, Czech Republic
Top Contributor
113 reviews 113 reviews
43 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 1 week ago

I've probably selected bad date to visit Wellington as there were almost no available rooms in any hotel. I was glad to find room in Mercure even first room rate was really expensive (I could easily stay in Marriott 2-3x nights for this rate for example in Budapest). I did arrive by train to Wellington and had to take cab... More 

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1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

I have never had such a terrible experience in a hotel in entire life.terrible service terrible disgusting room found huge tearing on the shower curtain and moud on the roof no lights on the roof only side bed lamps room was hot as hell no air conditioning or frns the phone didn't work to call reception or restaurant also we... More 

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Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 of 5 stars Reviewed January 21, 2015

The rooms were well kept and the front desk service was excellent. Otherwise the place looks run down. The pool/gym area is not well kept and doesn't offer towels. That said, location is perfect and for the price, is does the job!

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Additional Information about Mercure Wellington

Address: 345 The Terrace | PO Box 6753, Wellington 6001, New Zealand
Location: New Zealand > North Island > Greater Wellington > Wellington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Mercure Wellington 3.5*
Number of rooms: 111
Reservation Options:
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Also Known As:
Mercure Wellington Hotel Wellington
Accor Wellington

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