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Mercure Wellington

345 The Terrace | PO Box 6753, Wellington 6001, New Zealand
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Best prices for: 1 room 1 guest
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Mercure Wellington
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Mercure Wellington
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752 reviews from our community

Traveler rating
    76
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    268
    90
    39
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Toronto, Ontario, Canada
Top Contributor
64 reviews 64 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I've stayed at the Mercure Terrace twice before. My experience both times was favourable (although I did have a mishap in 2013) This time exceeded my expectations. When they heard of my mishap from last trip they upgraded my room. The room afforded a beautiful view of the city and Oriental Bay and, as usual, the staff were friendly helpful... More 

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London
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Location ok, Parking included in price, price ok. Parking very tight, We're upgraded to a newly renovated room. Nice enough, large bed, table for working etc. bathroom shower only but clean enough, We had dinner in room and was very good / not too bad for price. Did not leave hotel was not sure on location - seemed bit further... More 

Was this review helpful? Yes 1
Hong Kong, China
Top Contributor
121 reviews 121 reviews
62 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed 1 week ago

Everything seemed to be quite efficient at this property , although it is evident that the rooms and the Hotel in general have all seen 'better days'. The room service breakfast was promptly and politely delivered- while the contents of the breakfast tray itself were of a good standard. The checkout experience at Receptrion was more memorable than check-in with... More 

Was this review helpful? Yes 1
Zurich, Switzerland
Top Contributor
89 reviews 89 reviews
30 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice place, little cozy bar, great rooms (ask for the renovated ones), safe parking, great breakfast (buffet). walking distance to the CBD just 10 minutes. spend at least 2-3 or more days in welliwood, its worth!!

Was this review helpful? Yes 1
Wellington, New Zealand
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We checked in the Hotel, it looked like its ready for demolition. The bath wasn't clean, in the middle of the night i wanted to stand up to go the the bathroom, i turned on the light and saw these disgusting bugs, googled them and found out that they was bedbugs!! After that i went down to the Reception, i... More 

Was this review helpful? Yes 2
poolerob, General Manager at Mercure Wellington, responded to this review

Dear Benedikum, Thank you for your feedback with regards to your recent stay. When you reported that you had insects in your room to the Assistant Manager they wanted to ensure your comfort was the first priority. That is why they focused on finding you an alternative room. The Hotel has since called in an external company to review this... More 

Auckland, New Zealand
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

This hotel needs an update into the 2000s. Room facilities are poor. Shower/Bath problems, Phone not working, Dirty kettle, Poor room lightings. Be warned!!! P.S. Beds and beddings are comfortable though.

Was this review helpful? Yes 2
poolerob, General Manager at Mercure Wellington, responded to this review

Dear WMC, Thank you for your feedback regarding your recent stay with us. I am sorry that your experience did not met your expectations, please allow me to express my sincerest apologies. At Mercure Wellington, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Kind regards Rob Poole General Manager More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

I was listening to music in my room while getting ready for bed at approx 11:20pm when Jainai, night shift reception, came banging on my door. I said hello, and she said open your door. I was not going to open my door as I was half naked, contacts out getting ready for bed. I told her no, please stop... More 

Was this review helpful? Yes 1
poolerob, General Manager at Mercure Wellington, responded to this review

Dear KellyL-Toronto, Thank you for your post with regards to your recent stay. I have fully investigated the concerns you have raised. The Assistant Manager had be asked by another guest if they could ask you to possibly turn down the music as it was late at night. They had attempted to call your room but got no answer. They... More 

Naracoorte, Australia
Top Contributor
73 reviews 73 reviews
30 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here one night on our way back through to Auckland. We walked in and had to yell out "hello" for roughly 5mins until the assistant manager came and apologised that the staff member was not there. We had been delayed 4hrs on the ferry and really just got to our room. Her assistance was much appreciated and very... More 

Was this review helpful? Yes
poolerob, General Manager at Mercure Wellington, responded to this review

Dear Lou G, Thank you for your post about your stay with us at Mercure Wellington. we very much apprciate the comments you made and lookforward to welcoming you back the next time you are in the Capital. Kind regards Rob Poole General Manager More 

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