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The Thorndon Hotel Wellington by Rydges

24 Hawkestone St | Thorndon, Wellington 6011, New Zealand (Formerly Kingsgate Hotel Wellington)
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The Thorndon Hotel Wellington by Rydges
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The Thorndon Hotel Wellington by Rydges
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321 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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  • All months
    (321)
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    (103)
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    (51)
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    (57)
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Kapiti Coast, New Zealand
1 review
5 of 5 stars Reviewed 4 days ago NEW

I was well looked after by the friendly team at The Thorndon, they made my stay a very easy and pleasant one. The location is great, and parking was no problem, in fact nothing was a problem. I was able to relax and enjoy my down time. A hot English breakfast was included with the deal, and made for a... More 

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Ireland
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 of 5 stars Reviewed 1 week ago

We did not stay in the hotel but had a voucher for breakfast for two. We had decided that if we liked the hotel we would stay there on our next visit to wellington. I phoned the hotel a couple of days prior to clarify what we needed to do to redeem the voucher and was told, without hesitation, to... More 

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wellingtonhotels, General Manager at The Thorndon Hotel Wellington by Rydges, responded to this review

Dear ismisefear, Thank you for your feedback on Tripadvisor. Firstly I apologise for the customer service shown to you. I understand that the voucher you had was a `Grabone Voucher' and the terms and conditions are that a booking is required. This should have been recommunicated during your phone call. In any case the staff member in question should have... More 

Travelers are raving about these Wellington hotels

Montgomery, Alabama
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

This property was recently taken over by Rydges and my wife and I stayed for 7 nights in mid April. The property is located on a quite street just off of the main business district and in easy walking distance of the harbor, Parliament and the central business district. I was there on business and the hotel location was ideal... More 

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Auckland, Auckland, New Zealand
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had a freebie at the Thorndon this weekend and whilst it may seem miserly to give an average rating given that we didn't pay; the bigger story is that this was to make up for a previous and hellish experience there. However, fresh experience being what it is, on the basis of this stay only. The Good: Early check-in... More 

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Contributor
18 reviews 18 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for a week on business, it's okay if you just need a place to stay. The rooms are small but adequate, and clean. My colleague was woken on a number of nights by noisy neighbouring rooms. Breakfast is okay, they'll do you a takeout coffee if you ask which is nice. Plus they lent me an HDMI cable... More 

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Winchester, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Got breakfast deal with free wifi and drink. When checked in receptionist NEVER offered the drink voucher, I had to ask for it and the free wifi code. Wen went for breaky we werent on the list so staff tried to charge until we had to go and tell receptionist that we have it free. Bad run hotel and staff... More 

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wellingtonhotels, General Manager at The Thorndon Hotel Wellington by Rydges, responded to this review

Dear luke14ott, Thank you for your recent feedback on Tripadvisor. Please accept my apologies for the lack of forward communication shown by the staff. I will pass on the feedback to the team to ensure it doesn't happen again. Regards Jeff More 

Coffs Harbour, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Excellent hotel! The Views from my room were excellent, overlooking the Wellington Parliment house aswell as the CBD! 10 Minute walk to the CBD with about a 20 Minute walk to Westpac Stadium! The room was a good size to relax, the bed was comfortable, the room was nice and clean! Although the Elevator had me abit worried! I do... More 

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wellingtonhotels, General Manager at The Thorndon Hotel Wellington by Rydges, responded to this review

Dear CoreyB6, Thank you for feedback on Tripadvisor. We are glad you enjoyed your stay and hope to see you again in the near future. Regards Jeff Hermes More 

1 review
1 of 5 stars Reviewed 3 weeks ago

This is the worst experience of our 3 weeks New Zealand travel. The hotel has no baggage trolleys, the driveway is full of parked vehicles and they don't help with baggage. What a disaster. I thought we had booked a Rydges hotel. What am I going to do for my daughters birthday. We can't bring her to this dump.

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wellingtonhotels, General Manager at The Thorndon Hotel Wellington by Rydges, responded to this review

Dear Paul D, Thank you for your feedback on Tripadvisor and I apologise that the level of service did not meet your expectations. The hotel has recently changed ownership and management companies. In the upcoming months the hotel will be reviewing its service and product offerings. Thank you again for your feedback. KInd Regards Jeff Hermes More 

Brisbane, Australia
Contributor
17 reviews 17 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A good place to stay for people wanting to be close to the city, the rooms were very small as we could not fit a cot in the bedroom without compromising our movement. Rooms have been renovated but very poor finishing.

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wellingtonhotels, General Manager at The Thorndon Hotel Wellington by Rydges, responded to this review

Dear GMax72, Thank you for you feedback on TA and we are glad that you found the hotel's location convenient. Generally we try to provide a larger room with people travelling with Children. If this is a communication error on our side I apologise for this. Certainly let me know when you are next visiting Wellington and we will provide... More 

Napier, New Zealand
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 4 weeks ago

Staying at the Thorndon Hotel was a nightmare. Will not stay there again. complained several times about blocked shower, no soap, no toilet paper,Dirty ring around toilet, room too small, couldn't swing a cat!, and we weren't informed changed of ownership from Kingsgate to Ryders had changed, we were made to feel completely uncomfortable and unwelcomed. Do not recommend.

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