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Taupo DeBretts Spa Resort

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76 Napier Taupo Road | PO Box 513, Taupo 3310, New Zealand
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1 room 1 guest
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Taupo DeBretts Spa Resort
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405 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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  • Dutch first
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  • German first
  • Japanese first
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English first
  • All months
    (405)
  • Mar-May only
    (115)
  • Jun-Aug only
    (86)
  • Sep-Nov only
    (85)
  • Dec-Feb only
    (119)
All months
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I booked a room here 6 weeks in advance via bookng.com. Never again. The next day due to family issues I cancelled the reservation and was charged the full price of the reservation. I would advise anyone against booking at this site on line if this is how they treat their patrons.

Was this review helpful? Yes
DeBretts-Taupo, Guest Relations Manager at Taupo DeBretts Spa Resort, responded to this review

Hello Eric H, Thank you for your feedback, great to hear this issue is now resolved. We are working with the site to sort the cancellation glitch out. Much Appreciated, Michelle More 

Whangarei, New Zealand
Level Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in a chalet with my wife and my two sisters. Very warm and comfortable, considering it was between -2 & 6 degrees outside. Very friendly and helpful staff, had a great time in the pools also and everything is well kept and clean.

Was this review helpful? Yes
Auckland, New Zealand
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Friendly staff, clean facilities. Hot pools were a bonus! Stayed in a power site. Perfect for a stop over on family road trip. Make sure you get food on your way in though. Shops and food outlets are a bit of a hike

Was this review helpful? Yes
DeBretts-Taupo, Guest Relations Manager at Taupo DeBretts Spa Resort, responded to this review

Hello annadP8315AP, Thank you for reviewing your stay recently, great to hear you had and enjoyable time. Hope to see you again one day. Regards, Michelle More 

Auckland
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Second time stay at DeBretts and once again we got a nice cosy and clean Chalet for our little family. On a clear day the views are amazing. Cleaning staff are lovely as we spoke to a couple of them and they. Always did a good job on our Chalet for when we came back. Thank you ladies and well... More 

Was this review helpful? Yes
DeBretts-Taupo, Guest Relations Manager at Taupo DeBretts Spa Resort, responded to this review

Kia Ora RKZK-BZONCE, Thank you for writing such a wonderful review of your second stay here at Taupo DeBretts. We're absolutely delighted to hear your stay was outstanding (Will pass on your review to housekeeping to read). Will pass on your suggestions of kitchenware to management for consideration. Look forward to seeing you again one day. Warm Regards Michelle More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

arrived here on a cold wet day but staff were lovely and the room was warm, clean and well set up.at a discounted price we had use of the thermal pools including the slides and private pools and these were awesome on a cold wet night.the only problem we had was the wifi was hard to connect to and it... More 

Was this review helpful? Yes
DeBretts-Taupo, Guest Relations Manager at Taupo DeBretts Spa Resort, responded to this review

Kia Ora Karen, Thank you for writing a review about your stay recently. We take pride in ensuring our guests have a warm and comfortable room especially in the colder months. Great to hear you enjoyed your soak down in the Hot Springs. We are in the process of laying ultra-fast broadband around the Holiday Park, this should remedy any... More 

Wanganui, New Zealand
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 25, 2015

We always enjoy the friendly welcome. If it is a Motel or Cabin, they are always lovely and comfortable. Very tidy grounds and Spa area. The lighting through the trees and around the whole complex is stunning at night. So enjoyable to soak in the Hot Pools at night with the steam raising high up to the lovely bright full... More 

Was this review helpful? Yes
DeBretts-Taupo, General Manager at Taupo DeBretts Spa Resort, responded to this review

Kia Ora Robyn J, Thank you for your delightful review, great to hear you had such a wonderful time at the Hot Springs. We aim to provide a positive family experience to all our guests and we are so pleased to hear that we are maintaining our goal. We look forward to having you stay with us again soon. Regards... More 

Adelaide, Australia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 16, 2015

Every time I am in Taupo, the visit in the DeBretts thermal pools is a must on my list. They are clean, spacious and healthy, too! You can choose between different temperatures in several pools. I always enjoy to relax in the warm water, whether in winter (then you can wear a towel turban on your head, which looks out... More 

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New Zealand
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed July 14, 2015

My daughter and I loved the studio motel. It was so warm and cosy with the gas heating. Lovely clean bathroom. Good adequate kitchen facilities. The only problem we had was that we weren't able to connect to the free Wifi, although I believe that they are upgrading this this week. The thermal pools were great. Lovely and relaxing!

Was this review helpful? Yes 1
DeBretts-Taupo, Guest Relations Manager at Taupo DeBretts Spa Resort, responded to this review

Hello Lailbale, Thank you fro your fantastic review, we're delighted to hear you had a fab time. We now have ultra-fast broadband installed which has improved our Wi-Fi system immensely. We look forward to having you stay again one day. Warm Regards Michelle. More 

Brisbane, Australia
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed July 14, 2015

Very disappointed to check in and discover our room had no toilet or bathroom, it was located 200 meters from the room. This was not advertised as a room without amenities. Price should reflect hostel prices but was the same as a motel room. Old room, tiny, very different to pictures on booking sites. Do not stay here.

Was this review helpful? Yes
DeBretts-Taupo, Guest Relations Manager at Taupo DeBretts Spa Resort, responded to this review

Hello Tanya C, Thank you for your honest review, apologies if you weren't satisfied with your room. All of our accommodation booking sites either state that particular rooms don't have bathrooms or communal facilities available. We wish you all the best in your future travels. Warm Regards Michelle More 

Bacchus Marsh, Australia
Level Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 13, 2015

It may have been pouring with train but the adjacent spa warmed us up and the camping facilities were clean and the staff friendly and professional. Whilst first appearances looked a bit suburban once in the campsite we felt secluded and quiet. Well recommend.

Was this review helpful? Yes
DeBretts-Taupo, Guest Relations Manager at Taupo DeBretts Spa Resort, responded to this review

Hello Parwan1, Thank you for your delightful review of your stay recently. Great to hear you took advantage of the warm water of our Hot Springs during the miserable weather. We wish you all the best in your travels. Warm Regards Michelle More 

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