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The Reef Resort

#4 of 74 Hotels in Taupo
Certificate of Excellence
4.0 of 5
219 Lake Terrace | Town Center, Taupo, New Zealand
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The Reef Resort
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The Reef Resort
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291 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Hoover, Alabama
Top Contributor
78 reviews 78 reviews
6 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed at the Reef Resort for 7 days in early March 2015 during Ironman week in Taupo. This hotel provided for our every need, and the owners Erin and Amos were very personable, helpful, and responsive in the weeks leading up to our arrival to any email question I had. The hotel is right on the... More 

Was this review helpful? Yes
Erin W, Manager at The Reef Resort, responded to this review

Hi Jerry. Thank you so much for your super review. We were so happy to meet you, and have your stay with us at our motel. It's great to here that you found all our facilities to your liking and of course our heated swimming pool and mineral pool. If all people from Alabama are as friendly as you, then... More 

Tauranga, New Zealand
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

This place is the bees knees!!! Beautifully appointed rooms. What a wonderful welcome we had after a rather long trip from the wellington ferry we were so glad to have picked such a lovely place to stop for the night! Clean tidy and everything you need. Close to town for dinner or you can order to your room from the... More 

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Erin W, Manager at The Reef Resort, responded to this review

Emmie1983 Wow, we have never been called the 'Bees Knees' before, but we will take that compliment for sure. It was our absolute pleasure to have your stay. We are super stoked that you enjoyed our little motel, and found everything to your satisfaction. We wish you all the best and hope to see you again soon. Take care Erin... More 

Westerham, United Kingdom
Top Contributor
174 reviews 174 reviews
53 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very high standard accommodation. Spacious, modern, clean and comfortable. The owner/managers were equally excellent: very knowledgeable and helpful. Breakfast was delicious - particularly good sausages. Our only small niggle was the location - a good 20+ minutes walk from the town center, restaurants etc. However, it was a nice walk along the lakefront and this is really just splitting hairs.... More 

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Erin W, Manager at The Reef Resort, responded to this review

Alison & Colin. Thank you so much for your glowing review, and for sharing your experiences while staying here with us. It was our absolute pleasure to have you in our humble motel, and we are so glad that you enjoyed all that it offered, especially our locally produced sausages and bacon that we use for our delicious home cooked... More 

Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Best hotel by far , nice big spa baths , big heated pool , super close to lake . Not too far away from town centre a nice walk or a quick two minute drive . Reception is always really helpful and friendly. Me and my husband wouldn't stay anywhere else .

Was this review helpful? Yes
Erin W, Manager at The Reef Resort, responded to this review

Hi There. Thank you so much for your amazing review. It seems that you had the best time staying at our motel, and we very much enjoyed having you stay also. We wish you all the best and hope to see you again the next time you are in Taupo. Erin and Amos Managers More 

Birmingham
Top Contributor
58 reviews 58 reviews
44 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Noted for the general welcome given this is a small hotel and is very clean as others note. The views are great is a little blunted by the intervening block at the lake side and the small pool and jaccuzi. Some visitors have been caught out by noisy guests using that but we had no such problems out of the... More 

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Erin W, Manager at The Reef Resort, responded to this review

Thank you for taking the time to place your review. We very much appreciate you constructive feed back and experiences here at our motel, and around Taupo. We wish you all the best for the rest of your holiday, and hope to see you again soon. Erin and Amos Managers More 

Perth, Australia
Top Contributor
57 reviews 57 reviews
25 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We really enjoyed the modern comforts of a one bed unit that had small kitchenette and lounge with balcony. Service was very friendly. Guest laundry worked well - no extra charge and soap powder sachets in the room - breakfast was available but we didn't try it preferring to self cater. Wi-Fi was not protected ( insecure) but unlimited and... More 

Was this review helpful? Yes
Erin W, Manager at The Reef Resort, responded to this review

Memsahib: Thank you for taking the time to review our property, we are so glad you had a great time here at the Reef Resort. We have had many guests enjoy our free wifi like yourselves and also the views over looking the lake with the mountains in the background. We do say in all our descriptions that these rooms... More 

LBI
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were originally booked for 2 nights but had to go back to the USA early. Erin changed our booking to 1 night without a fuss. She put us in an upstairs room with a view out over the Lake and down to the mountains behind Turangi that was spectacular. Sitting on the balcony peacefully watching the sun go down... More 

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Erin W, Manager at The Reef Resort, responded to this review

Heisler49: Thank you so very much for your review. It was great having you stay and we very much enjoyed meeting you. We are glad that you enjoyed our magnificent lake view rooms and got to relax taking in the awesome views of Lake Taupo and the mountains in the background. Do come and stay again when you are next... More 

Auckland, New Zealand
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is our 3rd time back to say at Reef Resort but new to trip advisor. This time we took our adult daughter, our room was not as described to us and having visited before we were disappointed. We contacted the front desk and Julie was very pleasant about the mix up and we were up-graded to the upstairs lake... More 

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Erin W, Manager at The Reef Resort, responded to this review

Delwyn2015 We thank you so much for taking the time to review our property on trip advisor and are so happy that you enjoyed the lake front apartment. With this apartment right on the lake edge, it is like a peaceful and relaxing haven for many people that stay.. especially with the private mineral spa and the view over the... More 

Wales UK
Top Contributor
114 reviews 114 reviews
61 hotel reviews
157 helpful votes 157 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This is not a large establishment. It is spotlessly clean and everything is in good working order. Checking it a Reception was painless. The receptionist was very friendly, welcoming and very enthusiastic She had lots of helpful information concerning the area. Our accommodation had a spacious balcony with a partial view of the Lake. The bedroom was large with lots... More 

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Erin W, Manager at The Reef Resort, responded to this review

Jennifer259: Thank you so much for taking the time to review our property. we are so glad you enjoyed your time here and we were able to help you out with all our local knowledge. The heated swimming pool and mineral pool are always a bonus and are always super happy when people are making the most out of it.... More 

Winnipeg
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 9, 2015

I say this place is weird, because it manages to pull of the qualities of a luxury resort, yet with a real homey, inviting, and safe atmosphere. No, it's not actually a fancy luxury resort, but I preferred it to other more fancy and corporate feeling hotels. My parents were also booked here on a separate trip by their Canadian... More 

Was this review helpful? Yes
Erin W, Manager at The Reef Resort, responded to this review

ARose_ - Thank you so much for taking the time to review our property. We loved having you all to stay and we are thrilled that you enjoyed checking out our views, cruising in our robes and making yourselves all very much at home here. It was so lovely to see. We hope you enjoyed the rest of your holidays.... More 

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