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Hilton Lake Taupo

5.0 of 5 80-100 Napier Road, Taupo 3330, New Zealand
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Hilton Lake Taupo
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1,030 reviews from our community

Traveler rating
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    298
    87
    33
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Wellington, New Zealand
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

A recent weekend spent at this hotel didn't disappoint. Booked as a "surprise" hotel on an accommodation website at a cheaper rate didn't make the slightest difference to the quality and service in this hotel. Bar staff were helpful and attentive, suggesting untried wines, and even though a large party of people appeared at the bar, service was seamless and... More 

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Wellington, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

While this was just an overnighter on a trip down the North Island the room was pleasing and on special cost little more than a motel for a five-star experience. The room was quite small by NZ standards but very nicely appointed and had a pleasing outlook. The standard of the room was otherwise excellent and the bed outstanding for... More 

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Auckland, New Zealand
1 review
2 of 5 stars Reviewed 4 days ago NEW

We were given voucher for a nights stay as it was my wife's 70th birthday and room was booked in her name.Yet complimentary bottle of wine and letter congratulated me (husband) on my 70th birthday-no attention to detail from staff.In addition we had no lake view room but looked out over a gully at rear of hotel

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
PALMERSTON NORTH, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

If you want peace and quiet and a great night sleep this is the place to stay. The beds are so comfortable and the rooms are spotless. The spa and swimming pool are great and we always use these facilties even when it is pouring with rain.

Review collected in partnership with Hilton Hotels & Resorts

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AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review

Dear Jenny L, Thank you for posting such lovely comments on TripAdvisor and I am delighted to hear that you had such a quiet and peaceful sleep while with us and we hope to see you again soon. Kind regards, Ryan Mikkelson Hotel Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here for one night on the way back to Auckland from Wanganui. Convenient parking, helpful reception staff and a really comfortable bed. We had a room with a view over Lake Taupo in the modern part of the hotel. Nice little patio area with table and chairs outside the room. Slightly excessive number of doors to go through to... More 

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AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review

Dear Daniel R, It is wonderful to hear that you enjoyed your recent stay with us and thank you for taking the time to post about it on TripAdvsior. I hope that we will see you back again soon. Kind regards, Ryan Mikkelson Hotel Manager More 

Senior Contributor
39 reviews 39 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We wanted a comfortable , reliable and quality hotel for a whistle stop visit through Taupo . The Hilton fitted the bill perfectly . It's easy to find , easy to get parked and offer a choice of accommodation . We chose to King adjoining rooms which suited our family , we received a discount on our second room which... More 

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AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review

Dear TheManFromLochness, I just wanted to thank you for your recent stay here at our property! I am so glad you were able to experience our authentic Hilton hospitality and I hope we will have the pleasure of welcoming you back again soon. Kind regards, Ryan Mikkelson Hotel Manager More 

Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

My sister and i stayed here for one night on a road trip through Taupo, and I must say after many years of travel between us this was such a disappointment esp since we paid $350. Checkin was a disaster after being told that it would take 10-15 mins it was more like 35-40 before our room was ready. We... More 

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AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review

Dear CjSydney73, Thank you for taking the time to post your feedback on TripAdvisor, here at Hilton Lake Taupo we endeavour to offer the highest level of service and I am sorry to see that on this occasion we have not met your expectations. I would love the opportunity to discuss your feedback further so please email me directly ryan.mikkelson@hilton.com.... More 

Silverdale, New Zealand
Contributor
15 reviews 15 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Another enjoyabe week stay at the Hilton Taupo, everybit the same as our last vist in 2014. Staff are well trained for customer service and most all friendly. Our only gripe is the Wi- Fi fee of $60 for the week and $15 to day for covered & securty parking. Thanks for a great stay, see you soon !

Was this review helpful? Yes
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review

Dear Steve C, Thank you for the kind comments about your recent stay with us, it is wonderful to hear that you enjoyed you stay and I hope to see you return again soon. Kind regards, Ryan Mikkelson Hotel Manager More 

Gold Coast, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

You would expect the best of the best being the Hilton, which is why we booked. But we were very disappointed. Here are the pros and cons, starting positively with the pros Pros - prestigious grounds and lovely view. Hats off to the grounds people and gardener a, this estate is stunning. - Rooms spotless and clean - Located right... More 

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AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review

Dear Janelle1981, I really appreciate you taking the time to post your feedback on TripAdvisor and am so sorry to see that on this occasion we have not met all your expectations. I would love the opportunity to discuss your feedback further so please email me directly ryan.mikkelson@hilton.com. I look forward to hearing from you soon. Kind regards, Ryan Mikkelson... More 

Cornelius, North Carolina
Top Contributor
232 reviews 232 reviews
23 hotel reviews
102 helpful votes 102 helpful votes
2 of 5 stars Reviewed 1 week ago

My worse room in New Zealand. Seems like the more you pay for wifi, the worse it is, why is that? Free wifi everywhere else and no problem. Here it was an ongoing problem, at $10 per day for EACH device! My room overlooked a hedge, planted I'm sure to block the existing view. Hotel is situated on top of... More 

Was this review helpful? Yes
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review

Dear george60898, I appreciate you taking the time to post your feedback on TripAdvisor and am sorry to see that on this occasion we have not met your expectations. I would love the opportunity to discuss your feedback further so please email me directly ryan.mikkelson@hilton.com. I look forward to hearing from you soon. Kind regards, Ryan Mikkelson Hotel Manager More 

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Additional Information about Hilton Lake Taupo

Address: 80-100 Napier Road, Taupo 3330, New Zealand
Phone Number:
Location: New Zealand > North Island > Waikato Region > Taupo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Lake Taupo 5*
Number of rooms: 113
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Also Known As:
Hilton Lake Taupo Hotel Taupo
Terraces Hotel Taupo
Hotel Style:
#2 Business Hotel in Taupo
#7 Family Hotel in Taupo
#10 Luxury Hotel in Taupo
#12 Romantic Hotel in Taupo

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