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Hilton Lake Taupo

Travelers' Choice award winner
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80-100 Napier Road, Taupo 3330, New Zealand
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Hilton Lake Taupo
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1,172 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Lahti, Finland
Level Contributor
14 reviews
7 hotel reviews
4 of 5 stars Reviewed yesterday NEW via mobile

Nice hotel with excellent pool. Restaurant is very good and service is goon enough. I like hotels where is warm and personal service. Hilton Lake Taupo is not one of those places. Our room in newer building is looks like room in nursing home and it suppose to be normal room. But i think this hotel is recommendable.

Was this review helpful? Yes
Auckland, New Zealand
3 of 5 stars Reviewed 2 days ago NEW

This was a wonderful hotel to stay in. The quality of the room was fabulous right down to the heated bathroom floor. It was just what I was looking for...a bit of pampering. However, the fact internet is not free is ridiculous for a five star hotel especially in this day and age. Also the service leaves a lot to... More 

Review collected in partnership with Hilton Hotels & Resorts

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Wellington, New Zealand
Level Contributor
103 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a Junior Suite overlooking the pool and fitness area. King bed was extremely comfortable. Ensuite quite small, but adequate, great shower but quite dark in there! No bath. To make it more luxurious the suite would benefit with small cushions on the couch to make it more comfy. Walls needed more pictures, felt quite bare! Also another chair... More 

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Hamilton, New Zealand
5 of 5 stars Reviewed 4 days ago NEW

Amazing views of the lake and mountain on arrival or in the restaurant. Friendly staff when checking in or out. Enjoyed the heated pool, sauna, thermal spa and you are provided with bathrobe and slippers. My room was facing towards the forest, and was very spacious.

Review collected in partnership with Hilton Hotels & Resorts

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2 reviews
5 of 5 stars Reviewed 5 days ago NEW

I stayed here for the first time on a business trip. Fabulous check in experience, very capable,friendly and helpful. Very affordable undercover secure parking. Great amenities, gym, spa, pool, etc. ate at the restaurant, very good dinner and breakfast. Great setting and environment. Room was excellent, appointed to a high spec. Highly recommended.

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AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review

Dear Aaron B, Thank you for staying with us at our hotel and for taking the time to place such lovely feedback about your experience on TripAdvisor. I am so happy to hear that you enjoyed your stay and hope that we will have the pleasure of welcoming you back again soon. Kind regards, Ryan Mikkelson Hotel Manager More 

Auckland, New Zealand
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

We are a family of 5 (1 x 2yrs & 2 x 6yrs) and stayed in a 3 bedroom suite - room 141 - it's the corner suite with lovely views to the lake, some geothermals and the pool. Excellent space, great sized dining and kitchen facilities. Only downfall was the shower pressure being poor and heater was quite noisy... More 

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AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review

Dear VettySG, It is so lovely to hear that you and your family enjoyed their recent stay with us and thank you for taking the time to post about it on TripAdvisor. I have since discussed your additional feedback regarding the air conditioning and shower pressure with our maintenance Manager who will be looking in to these. Thank you again... More 

Singapore, Singapore
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

A hotel that gives a stunning view of Lake Taupo and the surrounding mountains. Excellent service too. The rooms were clean, well laid out and spacious. The only drawback was that the access to the rooms was through many doors including security door that required card swiping which sometimes was hard to activate. The hotel restaurant, Bistro Lago, served excellent... More 

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AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review

Dear roseandsatku, Thanks for staying here at our hotel. I am delighted to hear that you had a taste of our warm, caring service and that the rooms and facilities were to your liking. I hope that we will have the pleasure of welcoming you back again soon. Kind regards, Ryan Mikkelson Hotel Manager More 

Napier, New Zealand
1 review
5 of 5 stars Reviewed 1 week ago

Our TREAT time is at this wonderful Hotel. The front desk staff are amazing, the duty managers are terriffic, the cleaners always smile and say hello. Our real experience with this Hotel has to be the personalized welcome card in the room upon arrival with complimentary water or chocolate, and the biggest thrill was when i told them about my... More 

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AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review

Dear 169travel1, Thank you for posting such a lovely your review on TripAdvisor. I am pleased to hear you enjoyed your stay and thank you for allowing us to be a part of your Birthday celebrations. All of us at Hilton are passionate about hospitality and we hope to see you again soon. Kind regards, Ryan Mikkelson Hotel Manager More 

Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Came for a conference for work. The staff were all friendly to a fault and the service was absolutely impeccable. The rooms were well set out and of a high standard and the thermal infinity pool was something really special. Will definitely be back!

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AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review

Dear Misscwillis, Thank you for taking the time to post such kind feedback about your recent stay with us. We appreciate the opportunity to welcome your group and appreciate your business. If there is anything we can do to enhance our services please let us know. We are always listening to our guests. Thanks again for choosing our hotel! Kind... More 

Auckland, Auckland, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We've stayed Hilton Taupo on 14th of July. It was quite cold when we arrive at the reception and was warm enough and felt welcome from them. Everything is perfect and most important thing in the winter is under floor heating in the toilet. Heated swimming pool and hot pool beside, There is hot springs located 2 minutes by walk.... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review

Dear 재창 장, I just wanted to thank you for your recent stay here at our property! I am so glad you were able to experience our authentic Hilton hospitality and we look forward to seeing you soon. Kind regards, Ryan Mikkelson Hotel Manager More 

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