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Falls Chateau

12 Chateau Crescent, Taupo 3370, New Zealand
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Falls Chateau
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Ranked #27 of 34 Specialty Lodging in Taupo
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62 Reviews from our TripAdvisor Community

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Traveler rating
    11
    17
    7
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46
1
5
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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  • French first
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    (62)
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    (17)
  • Jun-Aug only
    (18)
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  • Dec-Feb only
    (18)
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Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 20, 2015

This is a strange set up, located in a residential area. We arrived on a Sunday night and wasn't easy to locate. We made our booking through bookings.com. We booked the Queen, when we arrived we were told we had been upgraded, this actually was not the case, so jor sure why he said this. If you like a hard... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 20, 2015

Stayed here for 2 nights for 300$. Emailed the owner a week before we stayed and received no reply... Not good start from a place that markets itself as 'the most boutique hotel in Taupo. Never mind I thought... I booked a queen suite with 'amazing views'.. And to be fair they are... But from the window behind the sofa... More 

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Travelers are raving about these Taupo hotels

Upper Hutt, Wellington, New Zealand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 19, 2015

We booked a Queen room, but arrived late (8.30 p.m) and as we were the last people to arrive we were upgraded into an apartment that is normally $300+ - we paid $119 - cheaper than a cheap motel. The lounge would seat 14 people. We had a huge downstairs kitchen/dining/seating; one bedroom; bathroom with shower and bath; upstairs had... More 

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Auckland Region, New Zealand
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 2, 2015

Didn't expect it is In an upmarket developing slot with all other houses surrounded very strange place. Very small signs as we drove pass twice and thought we were at the wrong place. No reception area,only a clipboard man came out as soon as we parked and checked us in briefly. We were downstairs one bedroom unit,it has been subdivided... More 

Was this review helpful? Yes 2
Wanganui, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 21, 2014

Heading to Taupo for a family reunion, and booked to stay 1 month in advance. Drove 5 hours on the day to arrive, and the manager say he has no record of my booking, and they were full, even though I had a confirmation from them. Funnily enough they had taken my money pretty quickly!

Was this review helpful? Yes 2
New Zealand
Level Contributor
45 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed December 10, 2014

Booked this on basis of description on web site. Was not expecting to be in part of an upmarket townhouse in a residential subdivision. Took two turns around the block to eventually find the place. Could not recognize it from the website photos and the sign is small. Still wasn't sure I was at the right place till the proprietor... More 

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Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 5, 2014

We stayed here for 4 nights while on holiday in taupo. On arrival it wasn't what we had expected and no signs about how to check in, however a man quickly appeared to explain it all to us. We were upgraded from a queen room to a 1 bed room apartment which was very nice. The room was very clean,... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 12, 2014

Was so impressed with the place untill, a friend stopped in to say hi on a trip up to auckland followed by a knock at the door telling them they had to leave, I was unaware of all these rules! Then to receive an email @ 1am in the morning saying I will be charged $150 extra!!! It's like none... More 

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1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 28, 2014

We booked accomodation here over 4 weeks in advance. We travelled up from Wellington and turned up at around 7.00pm on a Saturday night hoping to get to see the All Blacks play Australia that night. Arriving at the complex we were very confused as to where to check in or pick up a key. Only a very small sign... More 

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Brisbane, Australia
2 reviews
3 of 5 stars Reviewed August 15, 2014

We booked three nights during the week. From the time we checked in to checkout we didn't see any other person. No owner or anything. It's was very strange. When we arrived there was no one to greet us or check us in, we tried calling the number on our booking, but no one answered the few times we tried.... More 

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