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The Waterfront

1 Egmont Street, New Plymouth 4601, New Zealand
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131 Reviews from our TripAdvisor Community

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Traveler rating
    54
    53
    12
    7
    5
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12
56
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wellington, New Zealand
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here over the weekend. From start (the booking) to our departure to the airport, the staff (Heather and team) were extremely welcoming and friendly. They provided us with suggestions on things to do in New Plymouth and local events. They helped us with booking transport on our departure. The room was super clean and well fitted out. Our... More 

Was this review helpful? Yes 1
Wellington, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great hotel, I always love staying here. Clean, comfortable and warm. Really good restaurant too. Location is great too. Across the road from the Wind Wand sculpture and the coastal walkway, next to the Puke Ariki museum.

Was this review helpful? Yes 1
Nambour
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 10, 2015

New Plymouth is a town that punches above its weight for accommodation and food and the Waterfront is no exception. Lovely near new hotel. Perfect spot with views of the Tasman sea or Mt Taranaki (at a stretch). The restaurant is lovely and the staff always too happy to help. Right in the centre of town it's a short walk... More 

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Mark D, Manager at The Waterfront, responded to this review

Thank you Peter for your wonderful comments. Its certainly nice to get feedback like this from someone like yourself that frequents the Hotel very often. We really appreciate your business and love having you stay with us. best wishes from us all. Thank you. More 

Ohakune, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 20, 2015

We stayed here for one night with our daughter. The lady on the front desk was exceptional, possibly the front desk manager. We did not have a reservation and decided to stay here last minute. The service was great, easy check-in, nice room and we had breakfast in the morning which was very nice and had an amazing view. We... More 

Was this review helpful? Yes 1
Mark D, Manager at The Waterfront, responded to this review

Kiwi Travel, thank you for choosing to stay with us. Its fantastic you had a wonderful experience from the moment you stepped in our front doors. It is our pleasure to look after you and we would love to host you again if you ever return to New Plymouth. Best wishes. More 

Lusaka, Zambia
Level Contributor
49 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed May 12, 2015

We upgraded to the Presidential Suite and after being on the road a while the extra space was more than welcome. Waterfront location, as the name says, there is a main road between the hotel and the waterfront but somehow, the traffic noise did not disturb us. The staff were very friendly and our 3 night stay felt too short!

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Mark D, Manager at The Waterfront, responded to this review

Glad we could be of service to you and you enjoyed the upgrade to the suite. Those rooms are amazing with views to match. The staff will be thrilled to see your comments. Best regards - The Waterfront Hotel Team. More 

Yuhzno Sakhalin
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed April 28, 2015

Stayed here for three days while on business early April 15 Hotel is comfortable, staff very friendly and helpful It may be a little noisy for some due to location on busy main Rd especially when the logging trucks pull up at traffic lights on the front early in the morning though have to say it never really bothered me.... More 

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Mark D, Manager at The Waterfront, responded to this review

Thank you for sharing your feedback. We are pleased you had a nice business trip while staying with us. The fee wifi is a hit, and soon will be even faster. we now have brand new menus that every one is raving about and a little paired back, but still amazing. More 

Wellington, New Zealand
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 19, 2015

We stayed in the one bedroom suite which was perfect for our family of 3. There were two super king beds which were extremely comfortable and a workable kitchenette and laundry. The hotel was very well located on the waterfront in the middle of the wonderful New Plymouth boardwalk, next to the museum and handy to all the restaurants and... More 

Was this review helpful? Yes
Mark D, Manager at The Waterfront, responded to this review

Thank you, we are very happy you had such a great time with us. We think we have a great location too, and yes the suite is great for families. Best wishes The Waterfront Hotel Team. More 

Brisbane, Australia
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed April 13, 2015

Spent one night here. We were upgraded and had a very comfortable room. The bed was massive and very comfy. We had a room on the top floor & I think the building has a metal roof and as it was raining, it was quite noisy however, our house has a tin roof so we are sort of used to... More 

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Mark D, Manager at The Waterfront, responded to this review

Thanks for taking the time to review The Waterfront Hotel. We are pleased you enjoyed you time with us, especially the great beds as they are such a personal thing. Thank you. More 

Hamilton, New Zealand
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 8, 2015

Stopped here for breakfast with a bunch of friends over Easter weekend and have never had such bad food ever. I ordered Eggs Benedict and received cold eggs on cold raw english muffins with whipped butter as hollandaise sauce....it was truly disgusting and my friends choices were not any better, and to add insult to injury they charged us a... More 

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Mark D, Manager at The Waterfront, responded to this review

Hi and thank you for your constructive review. We are sorry you never enjoyed your experience in Salt. Certainly if you advised our staff at the time we certainly would have re-done your meals or offered a discount for you. The trouble is people say everything is fine during the meal check,and they leave and its not and we get... More 

New Zealand
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 5, 2015

Enjoyed our stay, great location just across the road from the ocean. Friendly staff at desk, bar and restaurant. Relaxing time sitting on the decking of the bar at Happy Hour, watching families enjoying the fantastic Coastal Walkway. Room was very clean and no traffic noise at night.

Was this review helpful? Yes
Mark D, Manager at The Waterfront, responded to this review

Briliant......thank you for staying with us and for the fantastic feedback. We appreciated you sharing this online. Hope you will return one day soon. More 

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