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The Waterfront

1 Egmont Street, New Plymouth 4601, New Zealand
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The Waterfront
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The Waterfront
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128 reviews from our community

Traveler rating
    51
    53
    12
    7
    5
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12
54
8
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ohakune, New Zealand
1 review
5 of 5 stars Reviewed 1 week ago

We stayed here for one night with our daughter. The lady on the front desk was exceptional, possibly the front desk manager. We did not have a reservation and decided to stay here last minute. The service was great, easy check-in, nice room and we had breakfast in the morning which was very nice and had an amazing view. We... More 

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Lusaka, Zambia
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We upgraded to the Presidential Suite and after being on the road a while the extra space was more than welcome. Waterfront location, as the name says, there is a main road between the hotel and the waterfront but somehow, the traffic noise did not disturb us. The staff were very friendly and our 3 night stay felt too short!

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Mark D, Manager at The Waterfront, responded to this review

Glad we could be of service to you and you enjoyed the upgrade to the suite. Those rooms are amazing with views to match. The staff will be thrilled to see your comments. Best regards - The Waterfront Hotel Team. More 

Yuhzno Sakhalin
Contributor
14 reviews 14 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for three days while on business early April 15 Hotel is comfortable, staff very friendly and helpful It may be a little noisy for some due to location on busy main Rd especially when the logging trucks pull up at traffic lights on the front early in the morning though have to say it never really bothered me.... More 

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Mark D, Manager at The Waterfront, responded to this review

Thank you for sharing your feedback. We are pleased you had a nice business trip while staying with us. The fee wifi is a hit, and soon will be even faster. we now have brand new menus that every one is raving about and a little paired back, but still amazing. More 

Wellington, New Zealand
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 19, 2015

We stayed in the one bedroom suite which was perfect for our family of 3. There were two super king beds which were extremely comfortable and a workable kitchenette and laundry. The hotel was very well located on the waterfront in the middle of the wonderful New Plymouth boardwalk, next to the museum and handy to all the restaurants and... More 

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Mark D, Manager at The Waterfront, responded to this review

Thank you, we are very happy you had such a great time with us. We think we have a great location too, and yes the suite is great for families. Best wishes The Waterfront Hotel Team. More 

Brisbane, Australia
Top Contributor
50 reviews 50 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 13, 2015

Spent one night here. We were upgraded and had a very comfortable room. The bed was massive and very comfy. We had a room on the top floor & I think the building has a metal roof and as it was raining, it was quite noisy however, our house has a tin roof so we are sort of used to... More 

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Mark D, Manager at The Waterfront, responded to this review

Thanks for taking the time to review The Waterfront Hotel. We are pleased you enjoyed you time with us, especially the great beds as they are such a personal thing. Thank you. More 

Hamilton, New Zealand
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 8, 2015

Stopped here for breakfast with a bunch of friends over Easter weekend and have never had such bad food ever. I ordered Eggs Benedict and received cold eggs on cold raw english muffins with whipped butter as hollandaise sauce....it was truly disgusting and my friends choices were not any better, and to add insult to injury they charged us a... More 

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Mark D, Manager at The Waterfront, responded to this review

Hi and thank you for your constructive review. We are sorry you never enjoyed your experience in Salt. Certainly if you advised our staff at the time we certainly would have re-done your meals or offered a discount for you. The trouble is people say everything is fine during the meal check,and they leave and its not and we get... More 

New Zealand
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 5, 2015

Enjoyed our stay, great location just across the road from the ocean. Friendly staff at desk, bar and restaurant. Relaxing time sitting on the decking of the bar at Happy Hour, watching families enjoying the fantastic Coastal Walkway. Room was very clean and no traffic noise at night.

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Mark D, Manager at The Waterfront, responded to this review

Briliant......thank you for staying with us and for the fantastic feedback. We appreciated you sharing this online. Hope you will return one day soon. More 

Paraparaumu
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 2, 2015

Drove four hours on a Monday for a two-night stay on our wedding anniversary. A little expensive (especially when a $45 discount with wine and free breakfast was offered on weekends) but the premises were excellent and in a great location. Dinner first night in the Salt Restaurant was okay but my scallops were covered with capsicum and cucumber dressing,... More 

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Mark D, Manager at The Waterfront, responded to this review

Thank you for taking the tme to share you comments. We are very pleased you found the hotel to be great. As for your experience for dinner we certainly will learn from this. If we had known about your allergy on the first night we certainly could have changed the dish to suit you, but this was fixed on the... More 

Melbourne, Australia
Top Contributor
61 reviews 61 reviews
40 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed April 1, 2015

Stayed here one night for business. Comfortable bed, comfortable room. Free wifi. Friendly service. Great food and great views from the restaurant. Would stay here again when visiting New Plymouth. Even though it is on the main road don't worry about the road noise. They have double glazed noise reducing glass in the windows.

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Mark D, Manager at The Waterfront, responded to this review

Thanks for the great comments about our facilities. I assume you were here for business and its great to know we have all the facilities one could want to get the work done in a clean and comfortable enviroment. Thank you. More 

Christchurch, New Zealand
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 30, 2015

One of the best places I have stayed in. Could not fault it. Large rooms, beautifully decorated, great bathrooms, extremely clean, fantastic helpful staff & great food. Staff were the most friendly I have ever encountered and nothing was any problem. The views of the ocean are fantastic. Even though it is on a busy road there was no noise... More 

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Mark D, Manager at The Waterfront, responded to this review

WOW...........thank you for the fantastic comments. We are delighted you enjoyed every moment of your experience with us. The staff will be super excitied when they see the comments about them. Thank you. More 

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