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All 29 New Plymouth hotels

The Waterfront

1 Egmont Street, New Plymouth 4601, New Zealand
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Ranked #16 of 29 hotels in New Plymouth
A recent review
5 of 5 stars Reviewed June 25, 2014
Rita-Marie Y Surfers Paradise, Australia
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  • Reviews (100)
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100 people have reviewed this hotel

Traveler rating
    34
    45
    10
    6
    5
See reviews for
8
40
8
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
Tauranga, New Zealand
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed July 5, 2014 via mobile

We visited in July 2014. The mini bar prices are horrendous, the free wifi was non existent, and we were surprised to be charged a surcharge on top of our accommodation when paying by credit card (not advertised).

Was this review helpful? Yes 1
Mark D, Manager at The Waterfront, responded to this review

Hello and thank you for choosing to stay with us. I am sorry you felt the minibar is exspensive, it is optional of course. We feel they are fair, beers are $7.00 & $8.00, same as a bar prices. Sparkling waters are $5.00 & chips $3.50 & a bottle of very good Clearview wine is $32.00 for a 375ml. Wifi... More

New Plymouth, New Zealand
Contributor
14 reviews 14 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed June 25, 2014

As a corporate customer I have booked a lot of accommodation with this hotel in the past as my guests enjoy the location. However I wont be booking here anymore. The customer service standard here is very poor. I had a guest fall ill this week and had to depart early after using only 1 night of the 3 nights... More

Was this review helpful? Yes 1
Mark D, Manager at The Waterfront, responded to this review

Hello Lisa, Firstly thank you for your review. We are glad your clients like the hotel and its location and we value your companies business greatly. I am sorry you feel this way. As an travel aranger you understand all Hotels have cancellation policies and they are made aware to you when booking, just like air lines. We will make... More

Surfers Paradise, Australia
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed June 25, 2014

This motel is situated on the seafront in New Plymouth. It has great sea views from the restaurant/bar & terrace. I have stayed here on three occasions and am always greeted warmly. The staff are friendly, rooms are clean, spacious and modern and bed/pillows comfortable. Restaurant menu is not extensive but food is always delicious. On one occasion I forgot... More

Was this review helpful? Yes
Mark D, Manager at The Waterfront, responded to this review

Thank you for your wonderful feedback regarding your stay with us. Very happy you had such a great time from the food and service to the friendly staff. We do recommed all guests to book for dinner in our restaurant as it does get really busy. We would love to host you again if you are never in New Plymouth.... More

Carterton, New Zealand
1 review
5 of 5 stars Reviewed June 21, 2014

Amazing to stay in such a fantastic hotel. At a price of $229 per night including Breakfast thought this was amazing value. Hotel was perfect! All the staff were very friendly & helpful. The hotel restaurant I can completely recommend! Fantastic all the way!

Was this review helpful? Yes
Mark D, Manager at The Waterfront, responded to this review

Thank you for your AMAZING comments! The team is delighted you had a fantastic time while staying with us, and enjoyed the food in Salt restaurant. We hope to see you back here one day. best wishes from the team. More

Hamilton, New Zealand
Contributor
16 reviews 16 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 31, 2014

We stayed two nights in a scrupulously clean room, enjoyed extremely helpful and pleasant front of house staff and found well priced breakfasts. However not noticing the small print we didn't book for dinner and were turned away and directed next door. Fortunately this turned out well as we had a lovely meal in double quick time as we were... More

Was this review helpful? Yes
Mark D, Manager at The Waterfront, responded to this review

Thank you for choosing to stay at The Waterfront Hotel. We are delighted you experienced helpful and pleasant staff. The room you were staying in is a very nice room and at $275 a night these are often the first rooms to sell over the cheaper options. Granted $275 is full rate and we do discount these rates often. Phoning... More

Auckland
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 22, 2014

My family stayed here for a night and enjoyed its sea front location and clean modern rooms. The staff were very friendly. Much nicer than the strip of outdated motels we drove past! Nice kitchen and even a washing machine. Good place to stay.

Was this review helpful? Yes 2
Mark D, Manager at The Waterfront, responded to this review

Thank you to your family choosing to stay with us. Very happy you enjoyed the standard of our rooms ,high level of cleaninest along with our facilities. It would be our pleasure to host you again. Best regards from the team! More

Wellington, New Zealand
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 10, 2014

Have stayed at this hotel on a couple of occasions and would recommend it to anyone visiting New Plymouth. The location is very handy and the ocean views from the restaurant are fantastic. Definitely try the house tea-smoked salmon at breakfast!

Was this review helpful? Yes 1
Mark D, Manager at The Waterfront, responded to this review

Thank you for your great feedback. We are really pleased you enjoyed staying with us at The Waterfront Hotel. It would be our pleasure to host you again in the future. Best wishes. More

Miranda, Australia
Contributor
19 reviews 19 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 27, 2014

We really enjoyed our one night stay here. The staff went out of their way to be helpful and recommend walks, shops etc. The room was very nicely decorated and comfortable. We had happy hour drinks at the bar on the balcony which was a lovely way to start the evening - nice wine in the sun. Then we ate... More

Was this review helpful? Yes 2
Mark D, Manager at The Waterfront, responded to this review

Wow, thank you for your positive feedback. Absolutely delighted you had such a great time with us here at The Waterfront Hotel and Salt Restaurant with great food and service to match. Happy hour drinks on the Balcony is a great way to spend the afternoon on a nice day! Best regards The Waterfront Hotel Team. More

Hawera
Top Contributor
51 reviews 51 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 26, 2014

Really enjoyed our stay at The Waterfront! They accommodated our request to use their free parking early on the morning on our arrival and even checked us in early after lunch. I thought I had booked a balcony sea view room...which I hadn't...but they kindly changed rooms for us at no extra cost to give us a fab balcony. Great... More

Was this review helpful? Yes
Mark D, Manager at The Waterfront, responded to this review

Firstly thank you for choosing to stay with us. We are so happy you enjoyed your entire experience, from your room, our Salt Restaurant and everything New Plymouth has to offer! We will always upgrade guests if we have the rooms to do so. The Wifi is a difficult point, but with ultra fast fibre becoming more main stream we... More

Shreveport, Louisiana
Contributor
14 reviews 14 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 19, 2014 via mobile

We stayed at the Waterfront Hotel March 16 & 17 and were delighted with our ocean view superior room with floor to ceiling window view of the sea. The room was spacious, beds and pillows very comfortable, bathroom compact and especially clean with nice towels. Staff very helpful. The weather on our arrival did not stop us from a brisk... More

Was this review helpful? Yes 2
Mark D, Manager at The Waterfront, responded to this review

Thank you for your review. We are all very pleased you had a great time at the Hotel and Taranaki. Trains are certainly a (non issue), we maybe have 1 per day pass by the hotel, during day light hours. We would love to host you again of you ever return to New Plymouth. Thanks again, the pleasure is all... More

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Additional Information about The Waterfront

Address: 1 Egmont Street, New Plymouth 4601, New Zealand
Location: New Zealand > North Island > Taranaki Region > New Plymouth
Price Range (Based on Average Rates): $$
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Also Known As:
Waterfront New Plymouth

38 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Official Description (provided by the hotel)
Simply watch the waves roll in... from New Plymouth's newest and ONLY Hotel on the Waterfront and yet only 1 minute to the CBD! Next door to the famous Puke Ariki Museum, Library and Information Centre! Complimentary FREE 1 hr wireless internet access daily. All rooms have super king size beds, or queen and single configuration if requested. Sea or City views from your step out balcony, most feature a step out Balcony and single spa bath, with all rooms including 12 channel sky TV, wireless & broadband internet & coffee/tea facilities. The Waterfront Hotel is a non-smoking hotel however you are most welcome to use the Balcony. Salt Restaurant and Bar on level one overlooks the sea! What more would you want!? Salt on the Waterfront offers an excellent range of seafood and contemporary cuisine with great views from every table. FORGET THE REST! TRY THE BEST! ... more   less 
Number of rooms
39

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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