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The Waterfront

1 Egmont Street, New Plymouth 4601, New Zealand
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The Waterfront
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125 reviews from our community

Traveler rating
    49
    53
    11
    7
    5
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11
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33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wellington, New Zealand
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed in the one bedroom suite which was perfect for our family of 3. There were two super king beds which were extremely comfortable and a workable kitchenette and laundry. The hotel was very well located on the waterfront in the middle of the wonderful New Plymouth boardwalk, next to the museum and handy to all the restaurants and... More 

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Brisbane, Australia
Contributor
18 reviews 18 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent one night here. We were upgraded and had a very comfortable room. The bed was massive and very comfy. We had a room on the top floor & I think the building has a metal roof and as it was raining, it was quite noisy however, our house has a tin roof so we are sort of used to... More 

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Mark D, Manager at The Waterfront, responded to this review

Thanks for taking the time to review The Waterfront Hotel. We are pleased you enjoyed you time with us, especially the great beds as they are such a personal thing. Thank you. More 

Hamilton, New Zealand
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Stopped here for breakfast with a bunch of friends over Easter weekend and have never had such bad food ever. I ordered Eggs Benedict and received cold eggs on cold raw english muffins with whipped butter as hollandaise sauce....it was truly disgusting and my friends choices were not any better, and to add insult to injury they charged us a... More 

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Mark D, Manager at The Waterfront, responded to this review

Hi and thank you for your constructive review. We are sorry you never enjoyed your experience in Salt. Certainly if you advised our staff at the time we certainly would have re-done your meals or offered a discount for you. The trouble is people say everything is fine during the meal check,and they leave and its not and we get... More 

New Zealand
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Enjoyed our stay, great location just across the road from the ocean. Friendly staff at desk, bar and restaurant. Relaxing time sitting on the decking of the bar at Happy Hour, watching families enjoying the fantastic Coastal Walkway. Room was very clean and no traffic noise at night.

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Mark D, Manager at The Waterfront, responded to this review

Briliant......thank you for staying with us and for the fantastic feedback. We appreciated you sharing this online. Hope you will return one day soon. More 

Paraparaumu
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Drove four hours on a Monday for a two-night stay on our wedding anniversary. A little expensive (especially when a $45 discount with wine and free breakfast was offered on weekends) but the premises were excellent and in a great location. Dinner first night in the Salt Restaurant was okay but my scallops were covered with capsicum and cucumber dressing,... More 

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Mark D, Manager at The Waterfront, responded to this review

Thank you for taking the tme to share you comments. We are very pleased you found the hotel to be great. As for your experience for dinner we certainly will learn from this. If we had known about your allergy on the first night we certainly could have changed the dish to suit you, but this was fixed on the... More 

Melbourne, Australia
Top Contributor
50 reviews 50 reviews
36 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here one night for business. Comfortable bed, comfortable room. Free wifi. Friendly service. Great food and great views from the restaurant. Would stay here again when visiting New Plymouth. Even though it is on the main road don't worry about the road noise. They have double glazed noise reducing glass in the windows.

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Mark D, Manager at The Waterfront, responded to this review

Thanks for the great comments about our facilities. I assume you were here for business and its great to know we have all the facilities one could want to get the work done in a clean and comfortable enviroment. Thank you. More 

Christchurch, New Zealand
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

One of the best places I have stayed in. Could not fault it. Large rooms, beautifully decorated, great bathrooms, extremely clean, fantastic helpful staff & great food. Staff were the most friendly I have ever encountered and nothing was any problem. The views of the ocean are fantastic. Even though it is on a busy road there was no noise... More 

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Mark D, Manager at The Waterfront, responded to this review

WOW...........thank you for the fantastic comments. We are delighted you enjoyed every moment of your experience with us. The staff will be super excitied when they see the comments about them. Thank you. More 

Melbourne, Australia
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel has one of the best locations in New Plymouth, being close to shops, several good restaurants and, as the name implies, nice views across the road to the sea. Room was clean, spacious and comfortable but no cooking facilities or microwave, only a minibar. The balcony in my room was useless as I could barely stand up on... More 

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Mark D, Manager at The Waterfront, responded to this review

Thank you for staying with us recently. Its great to hear you had such a nice time while you were here. Its means alot to us. More 

Greater Wellington, New Zealand
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed in a Superior Studio room at The Waterfront; a lovely spacious room - clean, modern and cosy. One of the more comfortable we've stayed in. The location is great - really central to NP and we had a bit of a view over the sea. It was a little noisy at night (revellers out on the street) and... More 

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Mark D, Manager at The Waterfront, responded to this review

Thank you Sarah for you great feedback, we really appreciate your business. We hope you enjoyed you time in New Plymouth and what the city has to offer. Best regards The Waterfront Hotel Team. More 

Rotorua, Bay of Plenty, New Zealand
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 20, 2015

First visit to New Plymouth so wanted a very nice hotel with views of the sea. On an auction website I asked in the Message Board section for other peoples suggestions. [Glossy photo's in brochures do not always tell the 'whole' story.] The Waterfront was recommended several times so I took a chance. Excellent choice, comfy beds, quiet rooms, spotlessly... More 

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Mark D, Manager at The Waterfront, responded to this review

Thank you for choosing to stay with us at The Waterfront Hotel. Its nice to know we were recommended to you by fellow travellers and that you thought so highly of our facilties. Thank you. Regards The Waterfront Hotel Team. More 

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