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The Waterfront

1 Egmont Street, New Plymouth 4601, New Zealand
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The Waterfront
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106 reviews from our community

Traveler rating
    37
    47
    11
    6
    5
See reviews for
8
43
7
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We arrived after a long (wet) drive from Auckland. Outside of the hotel looked pretty (as in "rather") boring/ordinary, but at least it was on the seaside road as advertised. When we got inside, it was rather a pleasant shock - the room was very well laid out with quality furnishings -bed, chairs, etc. We had a nice view over... More

Was this review helpful? Yes
Mark D, Manager at The Waterfront, responded to this review

Thank you for taking the time to post your great review. We are pleased you enjoyed your stay and the level of hospitality we strive to deliver on a daily basis. We do have a great location on the seafront and the the shops, bars and restaurant are only a 5 minute walk. Appreciate your custom , The Waterfront Hotel... More

Auckland Region, New Zealand
Contributor
13 reviews 13 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I have just been in New Plymouth on business for the week - I am so glad I stayed at the Waterfront, It is in such a central position and after a long day the rooms were comfortable and quiet, food is great and staff warm and welcoming. I found the easy parking and free wi fi a real bonus... More

Was this review helpful? Yes
Mark D, Manager at The Waterfront, responded to this review

Thank you Joanna for your wonderful feedback. We are so happy you enjoyed your stay with us last week.If you ever return to New Plymouth we would love to Host you again. Best regards The Waterfront Hotel Team. More

Kuala Lumpur
Contributor
16 reviews 16 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I went to New Plymouth March as the winter was approaching ,not being a cold climate person I was made to feel welcome and had a warm reception as I had stayed at the Waterfront before This visit lasted five weeks ,the rooms were fine with WiFi (charged) but the view from my balcony of the sea to the west... More

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Mark D, Manager at The Waterfront, responded to this review

Thank you Glyn for your feedback. It was certainly nice to have you stay with us for as long as you did. Hopefully we will see you again if you ever return to NZ. Thanks for taking the time to share your feedback with fellow travellers. Since you stayed we have made WIFI free of charge for all guests and... More

Top Contributor
147 reviews 147 reviews
53 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

This is a nice enough business oriented hotel in the centre of New Plymouth. It is on the water front so certainly no issues there. The rooms are comfortable though kitted in somewhat dated gear. The bathrooms are big shower rooms. The staff are polite without really being welcoming. The "Salt" restaurant is nice enough though breakfast is basic if... More

Was this review helpful? Yes 1
Mark D, Manager at The Waterfront, responded to this review

Firstly I would like to thank you for staying with us and I am sorry to hear you you feel like you wont return. We are delighted you thought the staff were very welcoming and polite. We are a small property and unfortunately we do not have enough space for a gym - so we do offer free passes to... More

Masterton, New Zealand
Top Contributor
50 reviews 50 reviews
23 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed a night here before a business meeting. Comfortable, clean and excellent location. There was a little road noise (particularly from the street cleaning truck in the early morning) but nothing major. Friendly staff, plentiful parking and free Wi-Fi that worked well.

Was this review helpful? Yes
Mark D, Manager at The Waterfront, responded to this review

Thank you for your feedback, it is well received indeed. We are delighted you enjoyed your stay with us and we would love to host you again if you ever visit New Plymouth in the future. Yes you are correct - not all rooms have a bath ---If you require a bath please ask for a deluxe or a Superior... More

Wellington, New Zealand
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 16, 2014

A really great Hotel indeed to stay at in New Plymouth, Superb Location, great rooms, fantastic restaurant and super friendly staff made our weekend at The Waterfront Hotel totally enjoyable. We read a number of previous reviews after booking and were somewhat worried about what we would find ........ Don't be is all I can say, wonderful staff who went... More

Was this review helpful? Yes
Mark D, Manager at The Waterfront, responded to this review

Thank you very much for your amazing feedback. We are delighted you had such a nice time and got to experience the level of hospitality we strive to deliver on every ocasion. It is great the staff made you feel so welcome and you enjoyed our lovely city and all it has to offer. We would love to host you... More

Taranaki Region, New Zealand
Top Contributor
57 reviews 57 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 1, 2014

Well located easy to find parking under the hotel although not enclosed. Very good standard of fixture fittings etc including the arm chairs in the rooms. We dinned elsewhere as was pre arranged and was a short walk away. Lowest point was breakfast both the pricing and the preparation of my cooked breakfast was not great. Would recommend though and... More

Was this review helpful? Yes
Mark D, Manager at The Waterfront, responded to this review

Thank you very much for choosing to stay with us. Its nice to hear you enjoyed your stay and will return in the future. I believe we have great cooked breakfasts, so I am a little disapointed to hear you did not enjoy yours. I will be certainly bringing this to the chefs attention so we can improve on that.... More

Tauranga, New Zealand
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed July 5, 2014 via mobile

We visited in July 2014. The mini bar prices are horrendous, the free wifi was non existent, and we were surprised to be charged a surcharge on top of our accommodation when paying by credit card (not advertised).

Was this review helpful? Yes 1
Mark D, Manager at The Waterfront, responded to this review

Hello and thank you for choosing to stay with us. I am sorry you felt the minibar is exspensive, it is optional of course. We feel they are fair, beers are $7.00 & $8.00, same as a bar prices. Sparkling waters are $5.00 & chips $3.50 & a bottle of very good Clearview wine is $32.00 for a 375ml. Wifi... More

New Plymouth, New Zealand
Contributor
14 reviews 14 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed June 25, 2014

As a corporate customer I have booked a lot of accommodation with this hotel in the past as my guests enjoy the location. However I wont be booking here anymore. The customer service standard here is very poor. I had a guest fall ill this week and had to depart early after using only 1 night of the 3 nights... More

Was this review helpful? Yes 1
Mark D, Manager at The Waterfront, responded to this review

Hello Lisa, Firstly thank you for your review. We are glad your clients like the hotel and its location and we value your companies business greatly. I am sorry you feel this way. As an travel aranger you understand all Hotels have cancellation policies and they are made aware to you when booking, just like air lines. We will make... More

Surfers Paradise, Australia
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 25, 2014

This motel is situated on the seafront in New Plymouth. It has great sea views from the restaurant/bar & terrace. I have stayed here on three occasions and am always greeted warmly. The staff are friendly, rooms are clean, spacious and modern and bed/pillows comfortable. Restaurant menu is not extensive but food is always delicious. On one occasion I forgot... More

Was this review helpful? Yes
Mark D, Manager at The Waterfront, responded to this review

Thank you for your wonderful feedback regarding your stay with us. Very happy you had such a great time from the food and service to the friendly staff. We do recommed all guests to book for dinner in our restaurant as it does get really busy. We would love to host you again if you are never in New Plymouth.... More

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Additional Information about The Waterfront

Address: 1 Egmont Street, New Plymouth 4601, New Zealand
Location: New Zealand > North Island > Taranaki Region > New Plymouth
Price Range (Based on Average Rates): $$
Number of rooms: 39
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Also Known As:
Waterfront New Plymouth

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