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All 93 Rotorua hotels

Emerald Spa Resort

4.0 of 5 Hotel   |   286 Fenton Street, Rotorua, New Zealand
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Emerald Spa Resort
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Ranked #9 of 93 hotels in Rotorua
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed today
MJoy14 Auckland Region, New Zealand
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162 people have reviewed this hotel

Traveler rating
    115
    33
    5
    1
    8
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28
94
3
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Dutch first
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English first
Auckland Region, New Zealand
1 review
5 of 5 stars Reviewed today NEW

We had such a great stay, we rocked up at 9.30 asking if a room was available (hubby is a fan of the spontaneous we-didn't-book-ahead type trips away) and were kindly given the last room, which turned out to be the honeymoon suite. It was neat and comfortable, and the staff were all lovely. We were given vouchers for our... More

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River Forest, Illinois
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Rotorua is full of motels. Emerald Motor Spa stood out because of the helpfulness and friendliness of the staff. We called a day early to see if they had a room for an extra night. Even though they only had a two-bedroom unit, they gave it to us at the studio rate we had for the other nights. Plus they... More

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RotoruaRata, Owner at Emerald Spa Resort, responded to this review

Thank you very much for the lovely review, we really appreciate it. I am pleased that we were able to accommodate you and upgrade you to a larger unit. If our guests are happy we are happy. Thanks again, Kind regards Julie More

Franz Josef, New Zealand
Contributor
19 reviews 19 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This place was beautiful. The staff were awesome. I can't complain about a thing. It was well worth the money and found it totally enjoyable. Everything was centrally located and easy to find. Highly recommend this accomodatiom to anyone. It was beautiful.

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RotoruaRata, Owner at Emerald Spa Resort, responded to this review

Wow thank you very much for your review. It means so much to us to get feed back like this. As a "team" we work very hard to keep our standard high. Rotorua has a lot to offer and we are pleased that you enjoyed your stay. Thanks again, Julie More

London
Top Contributor
73 reviews 73 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked a studio and it was extremely comfortable, spotless, well-serviced with good hospitality. Very convenient location and made for a throughly enjoyable night. It was our first motel in NZ and we were very impressed. Very good value for money and it beat all bar one of the other places we stayed by a long way. Would definitely stay... More

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RotoruaRata, Manager at Emerald Spa Resort, responded to this review

Thanks for your review of our motel, we are delighted to hear such great positive feedback. Come back again soon. More

Mumbai (Bombay), India
Contributor
20 reviews 20 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Nice rooms, clean and liked the ambience and decor. Actually the pics taken there have very good color tones. The room is self sufficient in terms of everything that you might need on a liesure trip. Spa tub is part of the room rather than the bathroom, and i quite liked that. Reasonable distance from the town center, not really... More

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RotoruaRata, Manager at Emerald Spa Resort, responded to this review

Thank you for your candid comments, we are delighted you enjoyed your stay and believe it was 'totally worth the money'. We think so too. More

Hamilton, New Zealand
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for one night on the 7th March and found the place to be very comfotable and the hosts very friendly. excellent value for money. good facilities: spotlessly clean, warm, comfortable would and will stay again. recommend to all.

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RotoruaRata, Manager at Emerald Spa Resort, responded to this review

Thank you for your comments, your's in a wonderful family and we'd be delighted to see you again. More

Hamilton, New Zealand
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We took our grandchildren to Rotorua for a weekend and stayed at Emerald Spa Resort. The staff were very helpful, and emailed us discount vouchers for the attractions so we could visit some of them on our way into Rotorua. The 2 bedroom unit was spacious and clean. The TV in the bedroom, spa bath and heated swimming pool were... More

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RotoruaRata, Manager at Emerald Spa Resort, responded to this review

Being Grandparents ourselves, we know how great it is to get help pre-planning, for keeping up with the Grandies is a huge, thank goodness the rewards are huge too. We hope to see you back again - perhaps for a rest on your own. More

Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Great customer service. Great facilities. Great room which was clean and tidy. Accommodated the childrens swim very well by leaving towels for the entire family and opening the pool. Nothing ever seemed too hard for them and wouldn't hesitate to stay there again

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RotoruaRata, Manager at Emerald Spa Resort, responded to this review

Great people, great family and great guests, come again soon. More

Melbourne, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2014

Arrived there tired from an ordeal at another hotel. Emerald spa was Amazing! Friendly, helpful service re: finding a suitable room and about the local area. Rooms very clean and fresh, with everything you need. Little complimentary pack on arrival, which you don't see in many hotels nowadays. Comfy beds and nice Linen, Spa in room was wonderful and heated... More

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RotoruaRata, Owner at Emerald Spa Resort, responded to this review

Wow what a lovely review, thank you so much. I remember you and the unfortunate time you were having. It is pleasing to get feed back like this as we really love meeting our guests and making there stay at Emerald Spa and the sights of Rotorua enjoyable. Sure hope to see you again Kind regards Julie More

Luxembourg City, Luxembourg
Contributor
19 reviews 19 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 4, 2014 via mobile

Very friendly, clean and to the point. Free wifi and a nice jacuzzi bath for two. Free parking, kitchenette. Two cute dogs gave a loud welcome, and the restaurants they recommended were excellent! Highly recommended.

Was this review helpful? Yes
RotoruaRata, Owner at Emerald Spa Resort, responded to this review

Thank you for the lovely review. It was lovely meeting you and we are very pleased that you enjoyed your stay with us. Hope you enjoy the rest of your time in N.Z King regards, Julie More

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Additional Information about Emerald Spa Resort

Also Known As:
Emerald Hotel
Emerald Hotel Rotorua
Address: 286 Fenton Street, Rotorua, New Zealand
Phone Number:
Location: New Zealand > North Island > Rotorua District > Rotorua
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Rotorua
#8 Luxury Hotel in Rotorua
#9 Business Hotel in Rotorua
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Emerald Spa Resort 4*
Official Description (provided by the hotel):
One of Rotorua's newest 5 star Motels providing "luxury" accommodation with a heated swimming pool, BBQ facilities and gym.28 luxurious suites-studio, one and two bedroom all air-conditioned with large spas, 50+ Sky channels, Free WiFi, King size beds, hush glass and kitchenettes.Only 0.5 km from the excitement of the city, this 5-star motel has an excellent location for restaurants, golf course, racecourse, conference centre and thermal attractions.Offering superior services Emerald Spa Motor Inn is committed to ensuring that your stay is comfortable, relaxing and enjoyable. ... more   less 
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