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All 93 Rotorua hotels

Emerald Spa Resort

4.0 of 5 Hotel   |   286 Fenton Street, Rotorua, New Zealand
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Ranked #11 of 93 hotels in Rotorua
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
strassernz Auckland Central, New Zealand
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187 people have reviewed this hotel

Traveler rating
    131
    40
    6
    2
    8
See reviews for
38
107
3
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Auckland Central, New Zealand
2 reviews
5 of 5 stars Reviewed yesterday NEW

We had a great 3 days there and the owners were very friendly and approachable. The rooms are spotlessly clean. The outdoor pool is also kept immaculate and easily uncovered. The cover keeps the water nice and warm. They even provide white towelling robes for use going to and from the pool - a nice touch. Plenty of white towels... More

Was this review helpful? Yes
Auckland, New Zealand
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

We stay here every year as a family. The rooms are always meticulously clean and the owners are always extremely helpfully in advising us on the best places for bi the entertainment and dining. It is always a pleasure and the location is very convenient.

Was this review helpful? Yes
RotoruaRata, Owner at Emerald Spa Resort, responded to this review

Thanks for taking the time to give a review. It is always lovely to see familiar faces coming back, that makes my day!. You were really lucky with the weather too, it was a great weekend. Your feed back is very important to us so thank you very much. Take care, Julie More

Auckland Region, New Zealand
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stay here every year and the owners always make us feel welcome. The rooms are always spotlessly clean and the personalized service is awesome. This motel suits our family perfectly as the room comfortably accommodates

Was this review helpful? Yes
RotoruaRata, Owner at Emerald Spa Resort, responded to this review

Thanks for taking the time to give a review. It is always lovely to see familiar faces coming back, that makes my day!. You were really lucky with the weather too, it was a great weekend. Your feed back is very important to us so thank you very much. Take care, Julie More

Cologne, Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We stayed in Rotorua for three nights. Our room was at ground level and the problem with the ground level rooms is, that cars park right in front of the glass doors. So each time a car approaches your room is flooded with light. The curtains keep most of that light out, but if you have a light sleep, this... More

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RotoruaRata, Owner at Emerald Spa Resort, responded to this review

Thank you for your review. Sorry that you are light sleepers and the car lights bothered you. Our curtains are total blackout and we have hush glass windows. Of course the option of going up stairs is available. We hope you enjoyed your holiday in N.Z. and we get to see you again. More

Auckland Region, New Zealand
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

Have tried a couple of places here but havent come across one like this, best customer service awosome spa , well orgnised rooms lots of privacy and no sound from next door spa pools.the best experience we have come across when it comes to massage in rotorua.the therapist took really good care of my 6 months pregnant wife durning masage.good... More

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RotoruaRata, Manager at Emerald Spa Resort, responded to this review

Thank you for taking the time to write a review, We know we have one of the best massage therapists in Rotorua, just wish more of our guests would try out the treatments. We, all at Emerald Spa are looking forward to meeting your newest family member, in due course. More

Hamilton, New Zealand
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

Our hosts turned on beautiful weather for our weekend in their lovely city. Our requests were quickly attended to, providing us with a lovely sunny unit and sorting the heat pump which we were not familiar with. The Beds were comfy and the unit quiet, Thanks Hosts we will come again.

Was this review helpful? Yes
RotoruaRata, Manager at Emerald Spa Resort, responded to this review

Thank you for taking the time to write a review, We are looking forward to seeing you all back in Rotorua again soon. More

1 review
5 of 5 stars Reviewed 3 weeks ago

I am hotelier and i always stay in hotel for quility reasons but Emerald spa resort just change my point of view. Absolutely fantastic customer service and cleaness of the room and modern design of room. Liked mini-bar basket. I will definately visit again.

Was this review helpful? Yes
RotoruaRata, Manager at Emerald Spa Resort, responded to this review

Thank you Erick for your comments we love to receive such positive feeddback. More

Auckland Region, New Zealand
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We stayed at the emerald spa motel for our honeymoon and were so happy to be told we had our rooms upgraded because our old room was being repaired. From the outside this motel looks very modern and nice and the inside doesn't disappoint either. The woman at the front desk is very lovely and made us feel very welcome.... More

Was this review helpful? Yes
RotoruaRata, Manager at Emerald Spa Resort, responded to this review

Thank you for taking the time to write a review, we really enjoyed reading your comments and trust others will also. More

Rolla, Missouri
Contributor
16 reviews 16 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Emerald staff could not have been better. Offering to assist us in our stay (not sure of duration when arriving) and accommodated our family needs quite well. Very helpful in booking activities and finding deals. Location was great for hitting area attractions, eacy to hit the road and see all the region has to offer. pool was not in service,... More

Was this review helpful? Yes
RotoruaRata, Manager at Emerald Spa Resort, responded to this review

Thank you so much for your review of Emerald Spa. We are pleased that you enjoyed your stay with us and enjoyed lots of what Rotorua has to offer. More

New Plymouth, New Zealand
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We grabbed a bit of a special on a one bedroom studio and so began our wonderful stay! On the way to Rotorua we received a phone call - free upgrade to a more comfortable unit for our length of stay! Our first impression was how lovely the staff were, from management to the lovely cleaner! Exceptionally clean facility! Great... More

Was this review helpful? Yes
RotoruaRata, Manager at Emerald Spa Resort, responded to this review

WOW, this is the type of review everyone loves to receive, thank you so much, can't wait to print out your message and show all the staff. More

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Additional Information about Emerald Spa Resort

Address: 286 Fenton Street, Rotorua, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Emerald Spa Resort 4*
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Also Known As:
Emerald Hotel Rotorua

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
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Hotel Style
#6 Romantic Hotel in Rotorua #9 Family Hotel in Rotorua #10 Luxury Hotel in Rotorua #11 Business Hotel in Rotorua
Hotel Class
Official Description (provided by the hotel)
One of Rotorua's newest 5 star Motels providing "luxury" accommodation with a heated swimming pool, BBQ facilities and gym.28 luxurious suites-studio, one and two bedroom all air-conditioned with large spas, 50+ Sky channels, Free WiFi, King size beds, hush glass and kitchenettes.Only 0.5 km from the excitement of the city, this 5-star motel has an excellent location for restaurants, golf course, racecourse, conference centre and thermal attractions.Offering superior services Emerald Spa Motor Inn is committed to ensuring that your stay is comfortable, relaxing and enjoyable. ... more   less 
Number of rooms
29

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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