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All 94 Rotorua hotels

Emerald Spa Resort

4.0 of 5 Hotel   |   286 Fenton Street, Rotorua, New Zealand
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Emerald Spa Resort
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90%
Ranked #10 of 94 hotels in Rotorua
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
DsSpunkid Sydney, Australia
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175 people have reviewed this hotel

Traveler rating
    123
    37
    5
    2
    8
See reviews for
34
101
3
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Sydney, Australia
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great place to stay, the hotel was clean, comfortable with great service. Plenty of room for my large family, beds are comfortable.The couple that runs the hotel were very welcoming & professional without intrusion. I think the price is a bargain compared to other hotels in the area. Best of all the spa is HUGE, loved the spa. thank you... More

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RotoruaRata, Manager at Emerald Spa Resort, responded to this review

Thank you for your wonderful feedback, we know other travellers will appreciate your comments as much as we do. More

Samut Prakan, Thailand
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed 4 days here. Great location few minutes to town. Breakfast served to your room, WoW. Room is comfortable and clean. Warm welcome and helpful tips from the receptionists. On top of everything, she is very kind enough to lend us the phone chargers throughout our stays without delay. She took high responsibility to co ordinate and help us... More

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RotoruaRata, Manager at Emerald Spa Resort, responded to this review

THANK YOU THANK YOU THANK YOU We love it when the little things we do make a big difference to our guests stay. More

Napier, New Zealand
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

fantastic, in every way. The only small issue, the lounge area was a little small for 2 young boys and mum and dad, but we all enjoyed our stay, super clean, and comfortable. will stay again. Thank-you!!

Was this review helpful? Yes 1
RotoruaRata, Manager at Emerald Spa Resort, responded to this review

Thank you for taking the time to write a review, your comments are very much appreciated. More

Napier, New Zealand
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Awesome accommodation.So fresh and clean such a lovely change to feel we didn't feel we had to be careful about where we put our clothing etc,.Bed linen was fresh and crisp and all spotlessly clean.Amazing dining within a short stroll.

Was this review helpful? Yes 1
RotoruaRata, Manager at Emerald Spa Resort, responded to this review

Thank you so much for your review, I absolutely love passing this information/review on to our housekeeping staff, they do work really hard and it is so nice when appreciation is expressed. More

Tauranga, New Zealand
2 reviews
5 of 5 stars Reviewed June 18, 2014

Stayed the one night room with spa which was perfect! Nice clean room excellent staff friendly couldn't help us enough! Great location few mins to town . Also got the breakfast which was yum delivered to the room had breakfast in bed which was lovely. Recommended !

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RotoruaRata, Manager at Emerald Spa Resort, responded to this review

WOW we love getting reviews like this, puts a big smile on everyone's face. More

Wellington, New Zealand
Top Contributor
53 reviews 53 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 6, 2014

Stayed here over a long weekend, unit was very clean, tidy, and quite spacious for a studio. Had a spa pool in the room Used it a couple of times, very nice. Great shower, small kitchenette with microwave and a great toaster (yay, hard to find) small selection of drinks and snacks available in the room. Sky tv and a... More

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RotoruaRata, Manager at Emerald Spa Resort, responded to this review

We love reviews like yours which cover all the facilities our accommodation offers, thank you very much. More

Contributor
13 reviews 13 reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 31, 2014

My second time staying here in the past year and the quality is always the same high standard both times with clean spacious rooms all with a really big Spa pool in each room that hits the spot at the end of of long day looking at all the attractions in Rotorua. A change in management hasn't lessened the quality... More

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RotoruaRata, Manager at Emerald Spa Resort, responded to this review

Dear Traveller, Thank you for taking the time to write a review, always helpful for others planning to stay with us. Thanks also for the wonderful comments. p.s. We have several rooms (other than no 3) that also have separate bedrooms and opening windows. More

Toronto, Canada
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 1, 2014

We'd picked the Emerald Spa Resort and two others out of the guidebook provided by our car rental company, and when we arrived in Rotarua, drove past all three and decided on the Emerald Spa based on the exterior appearance (all three were on Fenton Street). The owners were delightful and accommodating. We'd had a disappointing stay at a motel... More

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RotoruaRata, Manager at Emerald Spa Resort, responded to this review

Thank you for your great review, we love to hear that our visitors to Rotorua and Emerald Spa have had a good alround experience with accommodation, dining and entertainment. Come again soon and bring your friends. More

scottish kiwi
Contributor
17 reviews 17 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 24, 2014

Brilliant clean welcoming friendly place to stay. Modern with lovely spa bath (big) next to bed. Great to relax in an watch a movie with a bottle of bubble ... Pure Bliss. A heated swimming pool to use. Easy Parking. Great value. A big five stars all round! We will be back! Thanks.

Was this review helpful? Yes
RotoruaRata, Manager at Emerald Spa Resort, responded to this review

Thanks so much for your great review, we are all delighted that you enjoyed your stay with us and we look forward to seeing you back sometime in the future. More

Wellington
Reviewer
5 reviews 5 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed April 22, 2014

We arrived late afternoon and wanted a place to stay for 3 nights, it was a busy time and the manager was lovely and found us a room for 1 night then we needed to move to another room for the last 2 nights. All was going well until we wanted to move, into our new room, it was early... More

Was this review helpful? Yes 2
RotoruaRata, Manager at Emerald Spa Resort, responded to this review

We at Emerald Spa Motor Inn are really disappointed in the ratings you have afforded us. And, they do not reflect what the majority of guests have to say. In this instance it would seem that your perception of one person's demeanour ruled out everything else. We did do our best to accommodate you and I understand an alternative for... More

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Additional Information about Emerald Spa Resort

Address: 286 Fenton Street, Rotorua, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Emerald Spa Resort 4*
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Also Known As:
Emerald Hotel Rotorua

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style
#5 Romantic Hotel in Rotorua #9 Family Hotel in Rotorua #10 Luxury Hotel in Rotorua #11 Business Hotel in Rotorua
Hotel Class
Official Description (provided by the hotel)
One of Rotorua's newest 5 star Motels providing "luxury" accommodation with a heated swimming pool, BBQ facilities and gym.28 luxurious suites-studio, one and two bedroom all air-conditioned with large spas, 50+ Sky channels, Free WiFi, King size beds, hush glass and kitchenettes.Only 0.5 km from the excitement of the city, this 5-star motel has an excellent location for restaurants, golf course, racecourse, conference centre and thermal attractions.Offering superior services Emerald Spa Motor Inn is committed to ensuring that your stay is comfortable, relaxing and enjoyable. ... more   less 
Number of rooms
29

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