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All 94 Rotorua hotels

Emerald Spa Resort

4.0 of 5 Hotel   |   286 Fenton Street, Rotorua, New Zealand
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Emerald Spa Resort
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90%
Ranked #10 of 94 hotels in Rotorua
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Burken20 Rolla, Missouri
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179 people have reviewed this hotel

Traveler rating
    125
    38
    6
    2
    8
See reviews for
35
103
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13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
Rolla, Missouri
Contributor
16 reviews 16 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Emerald staff could not have been better. Offering to assist us in our stay (not sure of duration when arriving) and accommodated our family needs quite well. Very helpful in booking activities and finding deals. Location was great for hitting area attractions, eacy to hit the road and see all the region has to offer. pool was not in service,... More

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RotoruaRata, Manager at Emerald Spa Resort, responded to this review

Thank you so much for your review of Emerald Spa. We are pleased that you enjoyed your stay with us and enjoyed lots of what Rotorua has to offer. More

New Plymouth, New Zealand
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We grabbed a bit of a special on a one bedroom studio and so began our wonderful stay! On the way to Rotorua we received a phone call - free upgrade to a more comfortable unit for our length of stay! Our first impression was how lovely the staff were, from management to the lovely cleaner! Exceptionally clean facility! Great... More

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RotoruaRata, Manager at Emerald Spa Resort, responded to this review

WOW, this is the type of review everyone loves to receive, thank you so much, can't wait to print out your message and show all the staff. More

Adelaide, Australia
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

First thing to note is that this hotel is down the opposite end of Fenton Street so it is a long way from the cbd. There is supposed to be a bus running every hour but we rarely ever saw it so it was a long walk to shops etc. We got a a standard room with a king bed... More

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RotoruaRata, Manager at Emerald Spa Resort, responded to this review

Thank you for taking the time to write your review, Emerald Spa Motor Inn is between 1km & 1.5km from the CBD, but has a variety of shopping closer. The buses are beyond our control sorry, but if approached we would most certainly have driven you, certainly at least one-way, up to town, we often do this for guests travelling... More

Falun
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

The managers were very friendly, and we got a nice little giftbasket with biscuits and such at check-in. The room was lovely! Lots of space, comfy bed and lots of tv-channels. The spa tub was very appreciated after a day exploring the Thermal Wonderland on a chilly winterday. About 10 minutes walk away from restaurants and shops, and just a... More

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RotoruaRata, Manager at Emerald Spa Resort, responded to this review

Thank you firstly for choosing Emerald Spa to stay and secondly for a great review. More

Sydney, Australia
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great place to stay, the hotel was clean, comfortable with great service. Plenty of room for my large family, beds are comfortable.The couple that runs the hotel were very welcoming & professional without intrusion. I think the price is a bargain compared to other hotels in the area. Best of all the spa is HUGE, loved the spa. thank you... More

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RotoruaRata, Manager at Emerald Spa Resort, responded to this review

Thank you for your wonderful feedback, we know other travellers will appreciate your comments as much as we do. More

Samut Prakan, Thailand
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed 4 days here. Great location few minutes to town. Breakfast served to your room, WoW. Room is comfortable and clean. Warm welcome and helpful tips from the receptionists. On top of everything, she is very kind enough to lend us the phone chargers throughout our stays without delay. She took high responsibility to co ordinate and help us... More

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RotoruaRata, Manager at Emerald Spa Resort, responded to this review

THANK YOU THANK YOU THANK YOU We love it when the little things we do make a big difference to our guests stay. More

Napier, New Zealand
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2014

fantastic, in every way. The only small issue, the lounge area was a little small for 2 young boys and mum and dad, but we all enjoyed our stay, super clean, and comfortable. will stay again. Thank-you!!

Was this review helpful? Yes 1
RotoruaRata, Manager at Emerald Spa Resort, responded to this review

Thank you for taking the time to write a review, your comments are very much appreciated. More

Napier, New Zealand
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 19, 2014

Awesome accommodation.So fresh and clean such a lovely change to feel we didn't feel we had to be careful about where we put our clothing etc,.Bed linen was fresh and crisp and all spotlessly clean.Amazing dining within a short stroll.

Was this review helpful? Yes 1
RotoruaRata, Manager at Emerald Spa Resort, responded to this review

Thank you so much for your review, I absolutely love passing this information/review on to our housekeeping staff, they do work really hard and it is so nice when appreciation is expressed. More

Tauranga, New Zealand
2 reviews
5 of 5 stars Reviewed June 18, 2014

Stayed the one night room with spa which was perfect! Nice clean room excellent staff friendly couldn't help us enough! Great location few mins to town . Also got the breakfast which was yum delivered to the room had breakfast in bed which was lovely. Recommended !

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RotoruaRata, Manager at Emerald Spa Resort, responded to this review

WOW we love getting reviews like this, puts a big smile on everyone's face. More

Wellington, New Zealand
Top Contributor
53 reviews 53 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 6, 2014

Stayed here over a long weekend, unit was very clean, tidy, and quite spacious for a studio. Had a spa pool in the room Used it a couple of times, very nice. Great shower, small kitchenette with microwave and a great toaster (yay, hard to find) small selection of drinks and snacks available in the room. Sky tv and a... More

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RotoruaRata, Manager at Emerald Spa Resort, responded to this review

We love reviews like yours which cover all the facilities our accommodation offers, thank you very much. More

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Additional Information about Emerald Spa Resort

Address: 286 Fenton Street, Rotorua, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Emerald Spa Resort 4*
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Also Known As:
Emerald Hotel Rotorua

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style
#6 Romantic Hotel in Rotorua #9 Family Hotel in Rotorua #10 Luxury Hotel in Rotorua #11 Business Hotel in Rotorua
Hotel Class
Official Description (provided by the hotel)
One of Rotorua's newest 5 star Motels providing "luxury" accommodation with a heated swimming pool, BBQ facilities and gym.28 luxurious suites-studio, one and two bedroom all air-conditioned with large spas, 50+ Sky channels, Free WiFi, King size beds, hush glass and kitchenettes.Only 0.5 km from the excitement of the city, this 5-star motel has an excellent location for restaurants, golf course, racecourse, conference centre and thermal attractions.Offering superior services Emerald Spa Motor Inn is committed to ensuring that your stay is comfortable, relaxing and enjoyable. ... more   less 
Number of rooms
29

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