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All 93 Rotorua hotels

Emerald Spa Resort

4.0 of 5 Hotel   |   286 Fenton Street, Rotorua, New Zealand
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Emerald Spa Resort
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91%
Ranked #11 of 93 Hotels in Rotorua
Certificate of Excellence 2014
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191 reviews from our community

Traveler rating
    135
    40
    6
    2
    8
See reviews for
38
110
3
13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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  • English first
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  • German first
  • Polish first
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English first
Auckland, New Zealand
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 5 days ago NEW

A great place to stay in and agreed with what most people said here. Everything is very clean and tidy. Staff were very friendly and helpful. The in house masseuse was great and the cherry on the cake of our short break from busy Auckland. Definitely NOT one of those old run down motor inn in Rotorua. Would stay again... More

Was this review helpful? Yes
RotoruaRata, Owner at Emerald Spa Resort, responded to this review

Thank you very much for the lovely review. Pleased to hear that you enjoyed your stay and the massages, Siobhan is very good and a lovely lady. We look forward to seeing you again, try not to work too hard. Kind regards Julie More

1 review
5 of 5 stars Reviewed 5 days ago NEW

great stay. very clean hotel room. the owners were also very helpful and recommended a great place for dinner. the bed was also extremely comfortable and the bathroom toiletries were actually quite nice. there was a fire drill at 8am which disturbed a few guests

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RotoruaRata, Owner at Emerald Spa Resort, responded to this review

Thank you for your lovely review. We really appreciate all the feed back we get. Thanks again More

Auckland, New Zealand
1 review
5 of 5 stars Reviewed 1 week ago NEW

Have tried a few good places to stay in Rotorua, Emerald Spa is the best I've tried. Won't need to try any other places, this is probably the best stay in Rotorua. Stayed in a luxury one bedroom unit. It was surprisingly quiet, from both road-noise and other guests. In room spa was great, very large. Housekeeping was fully done... More

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RotoruaRata, Owner at Emerald Spa Resort, responded to this review

We are very pleased to hear that you enjoyed your stay with us at Emerald Spa. It is very important to our team to have a high standard of cleanliness, so thank you for taking the time in writing us a lovely review. We look forward to seeing you again. More

Wadalba, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Just visited New Zealand and stayed at the cleanest motel I have ever stayed in. You would think it was like your own home. The Managers Mike and Robyn were so helpful on where the best places to go and which way. Robyn was such a nice lady which sometimes is rare in dealing with the public all the time.... More

Was this review helpful? Yes 1
RotoruaRata, Owner at Emerald Spa Resort, responded to this review

Wow thank you very much for the fantastic feed back. As the owners we really appreciate your review. It is fantastic to know that the "Team" are doing a great job. I know Mike and Robyn will really appreciate this as well. Thank you. More

Auckland Central, New Zealand
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We had a great 3 days there and the owners were very friendly and approachable. The rooms are spotlessly clean. The outdoor pool is also kept immaculate and easily uncovered. The cover keeps the water nice and warm. They even provide white towelling robes for use going to and from the pool - a nice touch. Plenty of white towels... More

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RotoruaRata, Manager at Emerald Spa Resort, responded to this review

Thank you for taking the time to review Emerald Spa Motor Inn. More and more of our guests rely on comments such as yours before they make a reservation. This is especially important for our International guests who have not visit us before, and many of them are first time visitors to New Zealand. Your comments are fantastic and we... More

Auckland, New Zealand
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stay here every year as a family. The rooms are always meticulously clean and the owners are always extremely helpfully in advising us on the best places for bi the entertainment and dining. It is always a pleasure and the location is very convenient.

Was this review helpful? Yes
RotoruaRata, Owner at Emerald Spa Resort, responded to this review

Thanks for taking the time to give a review. It is always lovely to see familiar faces coming back, that makes my day!. You were really lucky with the weather too, it was a great weekend. Your feed back is very important to us so thank you very much. Take care, Julie More

Auckland Region, New Zealand
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stay here every year and the owners always make us feel welcome. The rooms are always spotlessly clean and the personalized service is awesome. This motel suits our family perfectly as the room comfortably accommodates

Was this review helpful? Yes
RotoruaRata, Owner at Emerald Spa Resort, responded to this review

Thanks for taking the time to give a review. It is always lovely to see familiar faces coming back, that makes my day!. You were really lucky with the weather too, it was a great weekend. Your feed back is very important to us so thank you very much. Take care, Julie More

Cologne, Germany
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We stayed in Rotorua for three nights. Our room was at ground level and the problem with the ground level rooms is, that cars park right in front of the glass doors. So each time a car approaches your room is flooded with light. The curtains keep most of that light out, but if you have a light sleep, this... More

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RotoruaRata, Owner at Emerald Spa Resort, responded to this review

Thank you for your review. Sorry that you are light sleepers and the car lights bothered you. Our curtains are total blackout and we have hush glass windows. Of course the option of going up stairs is available. We hope you enjoyed your holiday in N.Z. and we get to see you again. More

Auckland Region, New Zealand
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed August 9, 2014

Have tried a couple of places here but havent come across one like this, best customer service awosome spa , well orgnised rooms lots of privacy and no sound from next door spa pools.the best experience we have come across when it comes to massage in rotorua.the therapist took really good care of my 6 months pregnant wife durning masage.good... More

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RotoruaRata, Manager at Emerald Spa Resort, responded to this review

Thank you for taking the time to write a review, We know we have one of the best massage therapists in Rotorua, just wish more of our guests would try out the treatments. We, all at Emerald Spa are looking forward to meeting your newest family member, in due course. More

Hamilton, New Zealand
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed August 8, 2014

Our hosts turned on beautiful weather for our weekend in their lovely city. Our requests were quickly attended to, providing us with a lovely sunny unit and sorting the heat pump which we were not familiar with. The Beds were comfy and the unit quiet, Thanks Hosts we will come again.

Was this review helpful? Yes
RotoruaRata, Manager at Emerald Spa Resort, responded to this review

Thank you for taking the time to write a review, We are looking forward to seeing you all back in Rotorua again soon. More

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Additional Information about Emerald Spa Resort

Address: 286 Fenton Street, Rotorua, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Emerald Spa Resort 4*
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Also Known As:
Emerald Hotel Rotorua

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