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Emerald Spa Motor Inn

#14 of 96 Hotels in Rotorua
Certificate of Excellence
286 Fenton Street, Rotorua 3010, New Zealand
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Best prices for: 1 room 1 guest
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Emerald Spa Motor Inn
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Emerald Spa Motor Inn
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259 reviews from our community

Traveler rating
    179
    55
    15
    2
    8
See reviews for
57
145
6
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Sydney, Australia
Top Contributor
64 reviews 64 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Short distance to motel from the main part of Rotorua, no real designated parking space for our upstairs room so that was bit annoying. The man and woman who man the reception (and I assume run the place) are both lovely - really helpful, friendly and couldn't do any more. They suggested places for dinner and breakfast. The room was... More 

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Newbury, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This motel was the most expensive place we stayed in (out of 5) during our visit to New Zealand and wasn't the best. However, I think prices in Rotorua are generally high so I think that's probably why. My husand and I stayed for 3 nights in April. The man and woman who man the reception (and I assume run... More 

Was this review helpful? Yes 1
Christchurch, New Zealand
Contributor
15 reviews 15 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed for four nights in mid March. We were in town taking in the sights and couldn't get a reservation at the motel we have used in the past. We were delighted. On check in we were greeted by a chap who turned out to be the duty manager. He and his wife were so helpful... More 

Was this review helpful? Yes 1
RotoruaRata, Owner at Emerald Spa Motor Inn, responded to this review

Thank you very much for the lovely review. It is always appreciated to get fantastic feed back as "Emerald Spa Team" work very hard to keep a friendly, welcoming, clean motel. It was lovely meeting you and your lovely wife and hope to see you again. Rotorua is a great town with so much to see and do. Thanks again More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Basic but clean rooms. We were on a ground floor room but the couple traveling with us were on the first floor. They had a very large spacious room with a huge jacuzzi bath. Whilst the reception staff were very courteous with us, our friends found them to be unhelpful and almost rude.

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RotoruaRata, Owner at Emerald Spa Motor Inn, responded to this review

Thank you for your response. We would like to think that anyone reading this review will have also read the other reviews. More 

Melbourne, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I stayed here in Jan 2015 with my children, this was a great place. Was very cozy, comfortable. I would definitely stay here again. Staff were very friendly even offered me their own electric BBQ to cook with. Good location also.

Was this review helpful? Yes 1
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review

Thank you for your review of Emerald Spa Motor Inn. We endeavour to show all our guests "good Kiwi hospitality". We hope you will return soon. More 

Westerham, United Kingdom
Top Contributor
174 reviews 174 reviews
53 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our one-bed apartment with spa bath was spacious and comfortable (the spa bath was enormous!). The owner/managers were extremely friendly and helpful. Our only negative comment would be the location which is a good 20+ minutes walk from Rotorua center. This was only an issue because we wanted a drink with our meal so left the car at the motel.... More 

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RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review

Thank you for your review. Sorry you had to go all the way in to the city centre. There is a supermarket and a bottle store which sell wine and beer nearby (though I haven't personally walked there to know how long it would take). We are always please to know that guests have found the motel to be comfortable... More 

Contributor
14 reviews 14 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

OK place. Quite ccmfortable. It was clean. Friendly staff who were helpful. Location was convenient, with free parking and we were able to walk to great restaurant for dinner. This place was nothing fancy but ok.

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Timaru, Canterbury, New Zealand
Senior Contributor
42 reviews 42 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Myself and my Partner stayed here for 5 nights. The lady that checked us in was so nice, and we even got a little basket with some treats in it (Chips and chocolates). Our room was basic, but a decent size, clean and had a brilliant spa bath that you could drink wine in and watch the TV. The room... More 

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RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review

Hello Jess Firstly let me apologise for the behaviour/manner of the relief manager you encountered during your stay.It was unacceptable. We are in the business of HOSPITALITY after all. We are so happy that the lady in reception made up for the bad behaviour. We are glad to hear that, overall, you enjoyed your stay at the motel, and that... More 

New Zealand
Top Contributor
74 reviews 74 reviews
25 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here one night. Couple. found it very clean and tidy and modern. Nice to have a spa bath in the studio room but the downside is there is no light above it, nor is there an extractor fan...They would be only obvious areas of room for improvement. Pleaeant friendly checkin and easy checkout. good location. Central. Would stay again.

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dundee
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed for two nights during our holiday to New Zealand . After 6 nights in a campervan it was bliss to have a wonderful comfy room to sleep in. Rooms are spacious ,very clean with a small kitchen area with a large spa bath. Emerald spa is on the outskirts of Rotorua but a short taxi ride took us... More 

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RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review

Thank you so much for your review of Emerald Spa. We are pleased that you enjoyed your stay with us and enjoyed lots of what Rotorua has to offer. More 

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