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Emerald Spa Motor Inn

#17 of 95 Hotels in Rotorua
Certificate of Excellence
286 Fenton Street, Rotorua 3010, New Zealand
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1 room 1 adult
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Emerald Spa Motor Inn
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295 Reviews from our TripAdvisor Community

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Sydney, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Beds are very nice except for the secret bed folded up as a sofa. It's satisfactory but you can feel the wires below as you lie down on the mattress. There's a very small but very nice kitchen in the room with an induction cooktop! Kitchen utensils conveniently (and very neatly arranged!) placed.

Helpful?
Thank Rachael O
Auckland, New Zealand
Level Contributor
6 reviews
4 hotel reviews
1 of 5 stars Reviewed 6 days ago NEW

The receptionists or owners were very rude and were being very rude to me and my husband. I called them on the phone and they answered with "What" which it very rude. She said that I am not able to stay there because I am dumb, and more words that offend me. I stayed there but all there was is... More 

Helpful?
Thank MettieL
Benfleet, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Don't be put off by the Motor Inn part of the name. This little gem is one to book if in Rotorua. Rooms are spacious, comfortable and clean. The spa in our room (24) was enormous. But the real secret of Emerald Spa is the hosts. Tania and Gavin were efficient and professional whilst still being able to be friendly... More 

Helpful?
Thank Tony H
Auckland
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Emerald Spa has great motel facilities. Modern, comfortable, well lit, well designed units. We took two grandchildren and had a two-bedroom unit with a large living area and a big bathroom with a magnificent spa bath as well as a shower. Even better: there was air conditioning. Very rare in Rotorua which can be stifling hot in summer. Our 8... More 

Helpful?
Thank AlixAuckland
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

This was our 4th time staying at Emerald Spa and it was just as great as our previous visits. We stayed 3 nights in a Superior Spa Studio with our 1 year old and it was like a home away from home! Beautifully clean and well equipped room. Our room was serviced each day which was great and the breakfast... More 

Helpful?
Thank Trippin_Team_T
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review

Thank you for your review. We as a team love to hear that our guests have enjoyed their stay. Hope to see you again soon. More 

Auckland, New Zealand
Level Contributor
84 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a one bedroom unit which was quite roomy and had everything we needed. The beds were comfy and it was clean and well serviced. The location of the motel was excellent and the pool was a good size and clean. Only negative was that the bathroom had no where to hang towels, togs or anything so people tended... More 

Helpful?
Thank Lucia L
RotoruaRata, Owner at Emerald Spa Motor Inn, responded to this review

Thank you very much for taking your time reviewing us and we appreciate your feedback. Will see you again. Regards, Chile More 

dunedin
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here two nights. The owner was very friendly and helpful. The first night was excellent. Everything in the room was well equipped. The big bath was awesome. Free wifi was bonus. In the second day, room service wasn't done well. Neither the kitchenette nor the bathroom amenities were equipped properly.I paid so much for this place and all... More 

Helpful?
1 Thank tinytree70
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review

Thank you for your review. We are very sorry when your room service was done that we have obviously missed restocking your complimentary coffee etc. This was an honest mistake, if you had let us know at the time we could have restocked for you from reception. We apologise for this mistake and have taken your review as an opportunity... More 

Brisbane, Australia
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

This small, quiet, comfortable, clean and relaxing motel was well worth the stay. The room stayed in had simply a queen bed, hot tub, small table and chairs with the other basics TV,air conditioner etc. The staff are very friendly with great local knowledge even helping suggest great activity so to do during your stay. Would recommend anyone to stay... More 

Helpful?
Thank LiveToEatToLive
Wellington, New Zealand
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Stayed in a room with the spa bath and it was great. Bed was very comfortable. The owners were very friendly and even gave us some discount vouchers to nearby attractions. There was also an outdoor salt water pool and gym facility available for guests.

Helpful?
Thank Timzaazmit
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review

Thank you for your review. We are happy to hear you enjoyed your stay. Hope to see you again soon. More 

South Australia
Level Contributor
554 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
4 of 5 stars Reviewed December 27, 2015

We had booked two units, a Superior Spa Studio and an Access Studio. Both rooms were very comfortable, spotlessly clean and well appointed. The weather was hot, so the air conditioning was well used, as was the pool. Situated in busy Fenton Street and just a few minutes drive from the city centre, restaurants, shopping and tourist sites. The owners... More 

Helpful?
Thank Valerie037
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review

Thank you for your comments. We are very happy to hear you enjoyed your stay. We hope to see you again soon. More 

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