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Emerald Spa Motor Inn

Certificate of Excellence
286 Fenton Street, Rotorua 3010, New Zealand
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Emerald Spa Motor Inn
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Emerald Spa Motor Inn
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250 reviews from our community

Traveler rating
    177
    52
    11
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    8
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56
138
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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dundee
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed for two nights during our holiday to New Zealand . After 6 nights in a campervan it was bliss to have a wonderful comfy room to sleep in. Rooms are spacious ,very clean with a small kitchen area with a large spa bath. Emerald spa is on the outskirts of Rotorua but a short taxi ride took us... More 

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RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review

Thank you so much for your review of Emerald Spa. We are pleased that you enjoyed your stay with us and enjoyed lots of what Rotorua has to offer. More 

Perth, Australia
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

It's a basic little motel room - wih a few great addtions! A super spa bath, basic little kitchenette, and very friendly staff. I had to change my dates, and they were hepful. Rotorua is fairly pricey for what you get but it's a tourist town!

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RotoruaRata, Owner at Emerald Spa Motor Inn, responded to this review

Thank you for your review, Myself and the staff really appreciate the great feed back regarding the friendliness of the staff and cleanliness of Emerald Spa. So thank you again. We hope you enjoyed all that Rotorua has to offer. Kind regards Julie More 

Southport, Maine
Contributor
15 reviews 15 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This motel is located on a lovely street with grass and trees - not pavement and nothing but buildings to see - a bit outside of the main town. Because of that it is quiet. In addition, the rooms are spacious, there is a large jacuzzi spa in the room, and breakfast is ordered the day before and delivered to... More 

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RotoruaRata, Owner at Emerald Spa Motor Inn, responded to this review

Thank you for your lovely review. We appreciate it. Glad you enjoyed your stay with us, yes the spa next to the bed are very different to what we have at home!!! Not very often can you sit in the Spa, with a glass of wine and watch a movie !. Pleased to hear that you enjoyed your stay in... More 

Perth, Australia
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful clean room. Good location. Thankyou so much to Dave and Heather for helping us with accomdation for 3 nights. You went to so much trouble to make sure the 4 of us got 3 nights accomodation at a very busy time. Your help and friendliness is noted with gratitude. You are doing a wonderful job there, we would never... More 

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RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review

Well you certainly stayed at a time when the motel, and Rotorua, was very busy. It makes us very happy to know that you thought we were doing a good job, as we certainly had to "hit the ground running" having taken over managing the property on 16 February. It is guests like you who make the job very satisfying... More 

Auckland Region, New Zealand
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 1 week ago

Great spa in room - so easy and comfortable to use. Rooms are immaculately clean and have all the needed amenities. Friendly staff are happy to assist you with questions, directions, restaurant advice etc. All round awesome stay

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RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review

Thanks for taking the time to post comments on our motel. We are pleased to hear that you enjoyed your stay. More 

Senior Contributor
46 reviews 46 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently stayed at Emerald Spa, and loved it! Our stay started off well, as the front desk staff were extremely friendly and very helpful. The rooms were very clean and were a good size! The kitchen was well equipped, which was very helpful for making breakfasts/lunches. The spa pools exceeded expectations! They were much bigger than the jacuzzis typically... More 

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RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review

We are so glad that you enjoyed your stay at Emerald Spa Motor Inn and appreciate your lovely comments. More 

Bradford, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Would highly recommend this place. My husband had fallen a couple if hours before we arrived and they could not have been more kind and helpful, providing wipes and plasters. The two hosts were great people and couldn't do enough. They were extremely efficient at booking anything we wanted to do and giving suggestions as to "must see" events in... More 

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RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review

We're so pleased that you enjoyed your stay with us and glad that you found us both helpful and informative. We hope the rest of your time away was restful and without incident!! More 

Minneapolis, Minnesota
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This defines "pleasant hotel." The staff is friendly and helpful. The rooms are clean and comfortable if a bit dated. The whirlpool bath was relaxing at the end of a long day of sightseeing. The hotel is far enough removed from the action to be quiet and peaceful without being too far out. Overall, it's a good value and nice... More 

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RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review

We are glad that you found our motel to be pleasant and that you found it restful at the end of a busy day sightseeing. We hope you are/have been enjoying your holiday in New Zealand More 

Hamilton, Waikato, New Zealand
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

We stayed at this Motel for two nights, the room exceeded my expectations, extremely clean and tidy. I was absolutely blown away and the room service upon our return on the second day, everything was clean and tidy as if we were entering the room for the first time.

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RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review

We are so glad that the motel exceeded your expectations. We endeavour to make every guest feel like they have just walked in to a new room. We hope you will return again soon. More 

Bridgwater, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed 3 nights and the room and location were excellent. Very clean. Small but nice swimming pool and parking directly outside. Easy drive to thermal pools and luge etc. Short walk to supermarkets and shops. Also on the same street as a superb restaurant Urbano Bistro. Only small gripes Wi fi very patchy and extractor fan in bathroom not working.

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