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Emerald Spa Motor Inn

#14 of 96 Hotels in Rotorua
Certificate of Excellence
286 Fenton Street, Rotorua 3010, New Zealand
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Emerald Spa Motor Inn
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Emerald Spa Motor Inn
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261 reviews from our community

Traveler rating
    180
    56
    15
    2
    8
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57
147
6
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Missouri
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

the room was fine, bed very comfy, shower great and bathtub looked good. we stayed in April and had issues with the "free" wi-fi. Unfortunately the office is closed after 9 (I think) so no one can "reset it" for you. Stayed one night without a car, not many places to eat near it. Man who ran the place was... More 

Was this review helpful? Yes
RotoruaRata, Owner at Emerald Spa Motor Inn, responded to this review

Thank you for your review. We do have 2 very close restauants to our motel, Urbano which is a 2 min. walk and Ridges which is a 1 min. walk. Sorry to hear that you had a problem with the WiFi, our WiFi is fibre and our corporate stayers find it very good. We are pleased that everything else was... More 

Contributor
19 reviews 19 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel was close to the town centre and a stone's throw from most of the activities in Rotorua. The gentleman and lady at the reception were exceptionally helpful and courteous, they gave accurate pointers on the places to visit along with most suitable timings. The room was perfect, neat n tidy, with instructions everywhere on dos & donts. No... More 

Was this review helpful? Yes 1
RotoruaRata, Owner at Emerald Spa Motor Inn, responded to this review

Thank you very much for your review. It is lovely to receive a positive review like yours as we all work very hard and do our best. Rotorua is a great city which offers such allot of activities to do. We hope to see you again on your next visit. More 

Sydney, Australia
Top Contributor
64 reviews 64 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Short distance to motel from the main part of Rotorua, no real designated parking space for our upstairs room so that was bit annoying. The man and woman who man the reception (and I assume run the place) are both lovely - really helpful, friendly and couldn't do any more. They suggested places for dinner and breakfast. The room was... More 

Was this review helpful? Yes 1
Newbury, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 19, 2015

This motel was the most expensive place we stayed in (out of 5) during our visit to New Zealand and wasn't the best. However, I think prices in Rotorua are generally high so I think that's probably why. My husand and I stayed for 3 nights in April. The man and woman who man the reception (and I assume run... More 

Was this review helpful? Yes 2
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review

we are glad that overall you found your stay at Emerald Spa to be a pleasant one. Parking can be a problem, especially when we are fully booked, but having allocated parking is a problem to manage. And with rooms on an upper level, we are unable to provide parking right outside the room. I'm sorry if you felt intimidated... More 

Christchurch, New Zealand
Contributor
15 reviews 15 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 12, 2015

My wife and I stayed for four nights in mid March. We were in town taking in the sights and couldn't get a reservation at the motel we have used in the past. We were delighted. On check in we were greeted by a chap who turned out to be the duty manager. He and his wife were so helpful... More 

Was this review helpful? Yes 1
RotoruaRata, Owner at Emerald Spa Motor Inn, responded to this review

Thank you very much for the lovely review. It is always appreciated to get fantastic feed back as "Emerald Spa Team" work very hard to keep a friendly, welcoming, clean motel. It was lovely meeting you and your lovely wife and hope to see you again. Rotorua is a great town with so much to see and do. Thanks again More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 11, 2015

Basic but clean rooms. We were on a ground floor room but the couple traveling with us were on the first floor. They had a very large spacious room with a huge jacuzzi bath. Whilst the reception staff were very courteous with us, our friends found them to be unhelpful and almost rude.

Was this review helpful? Yes 1
RotoruaRata, Owner at Emerald Spa Motor Inn, responded to this review

Thank you for your response. We would like to think that anyone reading this review will have also read the other reviews. More 

Melbourne, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 3, 2015

I stayed here in Jan 2015 with my children, this was a great place. Was very cozy, comfortable. I would definitely stay here again. Staff were very friendly even offered me their own electric BBQ to cook with. Good location also.

Was this review helpful? Yes 1
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review

Thank you for your review of Emerald Spa Motor Inn. We endeavour to show all our guests "good Kiwi hospitality". We hope you will return soon. More 

Westerham, United Kingdom
Top Contributor
174 reviews 174 reviews
53 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed April 3, 2015

Our one-bed apartment with spa bath was spacious and comfortable (the spa bath was enormous!). The owner/managers were extremely friendly and helpful. Our only negative comment would be the location which is a good 20+ minutes walk from Rotorua center. This was only an issue because we wanted a drink with our meal so left the car at the motel.... More 

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RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review

Thank you for your review. Sorry you had to go all the way in to the city centre. There is a supermarket and a bottle store which sell wine and beer nearby (though I haven't personally walked there to know how long it would take). We are always please to know that guests have found the motel to be comfortable... More 

Contributor
14 reviews 14 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 2, 2015

OK place. Quite ccmfortable. It was clean. Friendly staff who were helpful. Location was convenient, with free parking and we were able to walk to great restaurant for dinner. This place was nothing fancy but ok.

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Timaru, Canterbury, New Zealand
Senior Contributor
42 reviews 42 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 31, 2015

Myself and my Partner stayed here for 5 nights. The lady that checked us in was so nice, and we even got a little basket with some treats in it (Chips and chocolates). Our room was basic, but a decent size, clean and had a brilliant spa bath that you could drink wine in and watch the TV. The room... More 

Was this review helpful? Yes
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review

Hello Jess Firstly let me apologise for the behaviour/manner of the relief manager you encountered during your stay.It was unacceptable. We are in the business of HOSPITALITY after all. We are so happy that the lady in reception made up for the bad behaviour. We are glad to hear that, overall, you enjoyed your stay at the motel, and that... More 

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