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All 49 Rotorua accommodations

Grand Hotel Rotorua

3.0 of 5 Hostel   |   1130 Pukuatua Street | Rotorua CBD, Rotorua, New Zealand
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Grand Hotel Rotorua
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Ranked #37 of 49 Specialty Lodging in Rotorua
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61 reviews from our community

Traveler rating
    8
    18
    10
    12
    13
See reviews for
9
28
6
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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    (22)
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1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

We staid for 6 nights in the grand we enjoyed the location just a few minutes walk to any bar, resturants and shops. The room was very big, clean, heated and large tv. The staff had great advice about the town and tourist attractions around it. The wifi didnot work In our room but we enjoyed launging in the lobby... More 

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1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

Not very suitable for children or the elderly. Having to carry luggage up and down a heap of stairs. Had trouble with heat pump heating up, the electric heater wasn't enough to heat up the room just as well they have electric blankets. The shower was cold it heated up for a spit second and went cold again it also... More 

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GrandHotelRotorua, General Manager at Grand Hotel Rotorua, responded to this review

Our rooms are referred to as Hotel rooms as they don't have kitchen facilities unlike most Motel rooms. We do however, provide a complimentary continental breakfast in our dining room each morning and our central city location allows guests to stroll to a number of different restaurants or eating houses for their dining experience. The rooms are well insulated and... More 

Auckland Region, New Zealand
Contributor
20 reviews 20 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 28, 2014

In the central city, stayed over long weekend, friendly staff, room was in the older part which was a fair walk down through the corridors, room had been modernized, has all the basics you need for a great rate, not a great outlook but good if you are just looking for somewhere to sleep

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Ashburton, New Zealand
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 14, 2014

Our stay was for one night, which was probably just as well because the bed was the worst part, it was very hard. Other than that the other aspects were good. We were travelling by bus so the central location was great, also we arrived well before check in and they happily looked after our bags so we could travel... More 

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Auckland, New Zealand
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed September 8, 2014

We had a lovely two night stay and while I wasn't expecting much for the price I paid I was pleasantly surprised. Although the hotel was old, it was clean and tidy with lovely friendly service. Would recommend this hotel for families with children as it is so close to attractions that many are within walking distance.

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birmingham
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 5, 2014

Not sure why its called grand, quiet an old property more of a motel to my mind, but it was clean and tidy and the staff where excellent really friendly and helpful. We has a free breakfast and free parking and we where also given an upgrade and the best thing is location, right in the middle of town, close... More 

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Amsterdam, The Netherlands
1 review
1 of 5 stars Reviewed March 21, 2014

I wouldn't recommend this hotel to anybody. The quality of this hotel is much worse than described so the first impression was kind of terrible. No wi-fi!!! When we asked the stuff why there was no internet we heard that it almost never works so we shouldn't count on anything. And what is the worse part of the stay over... More 

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GrandHotelRotorua, Manager at Grand Hotel Rotorua, responded to this review

The staff at The Grand Hotel were extremely sorry to hear of your lost bag and did all they could to assist. When you stored your luggage at the Reception after checking out, it was placed directly in view of a security camera and was in the vicinity of reception staff at all times. As a precaution only the owner... More 

Auckland Region, New Zealand
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 8, 2014

Don't plan on getting a good nights sleep in this location. The room we were in I can only assume was in the older part of the "hotel", it was extremely hot and stuffy, the fan was useless, and you can't have the windows open as there appears to be a nightclub close by which kept us awake with loud... More 

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Sydney, Australia
Contributor
19 reviews 19 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 9, 2014

The room is simple, and there are no amenities. I was told the WIFI would be $5 an hour, but it would be best just to go to a cafe down a nearby street and get it free. All the cafes/restaurants have them along Tutanekai Street, which was incorrect. The proprietor seemed to want to chat when I checked in,... More 

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GrandHotelRotorua, Manager at Grand Hotel Rotorua, responded to this review

I apologise that you may have been put wrong regarding the WIFI internet. We do provide FREE cabled internet in our Premier rooms via a LAN connection and there is a Grand WIFI hotspot free of charge to our guests but we have not been able to provide coverage to all rooms as yet. This however, is still available in... More 

Auckland Region, New Zealand
1 review
4 of 5 stars Reviewed January 2, 2014

Amazing location, right in the heart or Rotorua. We (group of 10) stayed there for 2 night new years eve and new year's day. Rooms were ok for the price we paid although I believe some improvements are necessary. Gets bit noisy at night which we were aware of before hand so no complains for that! Overall, stay was pleasant... More 

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GrandHotelRotorua, Manager at Grand Hotel Rotorua, responded to this review

Thank you for your review and we are glad you had a pleasant stay with us. Noise during the Christmas/New Years period is going to be an issue in most places so I appreciate your open mindedness. We have scheduled further improvements to rooms and to the entrance but these won't commence until the "off season". We try to keep... More 

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Additional Information about Grand Hotel Rotorua

Address: 1130 Pukuatua Street | Rotorua CBD, Rotorua, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grand Hotel Rotorua 3*
Number of rooms: 38
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