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Grand Hotel Rotorua

1130 Pukuatua Street | Rotorua CBD, Rotorua, New Zealand
Hotel amenities
Grand Hotel Rotorua
Best prices for: 1 room 1 guest
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Ranked #38 of 48 Specialty Lodging in Rotorua
A recent review
4 of 5 stars Reviewed April 2, 2015
HertsDaveP St Albans
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73 reviews from our community

Traveler rating
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    14
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    13
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11
31
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4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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St Albans
Top Contributor
76 reviews 76 reviews
23 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed April 2, 2015

Room was very spacious (double + single) and included a desk. Rooms clean and good bathroom Lots of power sockets and tea/coffee making facilities. Front desk staff was very friendly and helpful. WiFi was free, fast and easy to use (single password). Simple breakfast available. Very quiet area, so good sleeping. The only negatives are the rooms are rather old... More 

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Sydney Australia
Top Contributor
78 reviews 78 reviews
21 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 19, 2015

We spent two nights at this hotel and have absolutely nothing negative to say about it!Our room was surprisingly large and bright,very clean,the bed was perfect,with crispy white linen and comfortable pillows.Very good central location,helpful staff and not at all expensive.Keep the good work Grand Hotel!

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Taupo, Waikato, New Zealand
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 16, 2015

The very rude woman behind the counter needs some lessons in customer care and in the manner she uses. She is very unprofessional. Twice bitten by her now... never again (I gave her the benefit of the doubt first time - we all have a bad day) The hotel itself is ok for what you pay, tired and older. First... More 

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Travelers are raving about these Rotorua hotels

New York
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 3, 2015

We stayed at this hotel in late Feb 2015 for two nights. We paid $55 per night for a twin room. The rooms were a bit dated but clean & tidy. We had an ensuite and the beds were very comfy. This place is by no means flash but good value if you're on a tight budget.

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Seattle, Washington
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 22, 2015

Great central location, easy walking to shops, restaurants and attractions. Continental Breakfast included in reasonable price hotel. Free parking on-site. However, there is no restaurant or bar on-site. Wi-Fi is not accessible in rooms. No community kitchen for economy travelers, but a fridge and kettle in the room. No phones in room. Air conditioning and fans in rooms. Showers are... More 

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GrandHotelRotorua, Manager at Grand Hotel Rotorua, responded to this review

I appreciate your comments. We have 38 rooms covering 3 different budgets. Many of the rooms are of different configurations. We provide tea and coffee in the rooms and a Free Continental breakfast in our dining room. We are in close proximity to numerous restaurants, cafes and eating houses and unfortunately we were forced to close the restaurant down due... More 

Flemingsburg, Kentucky
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed February 21, 2015

Photos look good but this hotel is terrible. Booked for two nights but left as early as we could. No ground floor built above shops including a very odorous asian restaurant. The place is filthy. Torn dirty carpet.We had no soap. Just awful we havw found a clean nice place for less money.Our advice is to avoid this hotel.

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GrandHotelRotorua, Manager at Grand Hotel Rotorua, responded to this review

I apologise that you were not satisfied with your stay with us. We try to make it clear to anyone booking with us that all our rooms are on the first floor and up a single flight of stairs. There is one wing of rooms above several retail shops and the restaurant you refer to is a Korean Supermarket. I... More 

Brisbane, Australia
Top Contributor
81 reviews 81 reviews
36 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed February 18, 2015

Stayed here for two nights. The room was clean and had a double and two single beds. It was handy to Eat Street and easy walking to other tourist attractions. There was complimentary continental breakfast. The senior staff woman was friendly and helpful when it came to what tourist attractions to see. Now the downside. We were in room 140... More 

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GrandHotelRotorua, Manager at Grand Hotel Rotorua, responded to this review

Our location is extremely good and being in the central city we are not immune from the noise. It is unfortunate that your stay was during a particularly busy time in Rotorua. While local activities attract crowds of people and varying amounts of noise, this is not an everyday occurrence. I apologise for the pillows, we have been waiting for... More 

New Zealand
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 17, 2015

I was pleasantly surprised at how good the Grand is. It was very central and had free parking. We arrived early and were given permission to park while we exploring Rotorua. The room was clean, quiet, comfortable and roomy. We really appreciated the breakfast. A big bowl of peaches, many types of cereal, toast, spreads and hot drinks. Well done,... More 

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Rotorua, New Zealand
Contributor
18 reviews 18 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 9, 2015 via mobile

Wasn't the most comfortable stay but alright for the price and location. The location is in the centre of the centre of Rotorua very convenient getting to the lake, eat streat, down the same street are the local buses and a short walk from the I centre and pick up locations for tours. The staff were very friendly but not... More 

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Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 4, 2015

The hotel is centrally located in town, so moving around is easy. We arrived late (after 9pm). There is a late check-in number you have to dial. So ensure you have a working cell with you as there is no phone booth close by. If you come in late, the outside is all dark - especially the parking, so really... More 

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