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All 48 Rotorua accommodations

Grand Hotel Rotorua

3.0 of 5 Hostel   |   1130 Pukuatua Street | Rotorua CBD, Rotorua, New Zealand
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Grand Hotel Rotorua
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Ranked #37 of 48 Specialty Lodging in Rotorua
A recent review
4 of 5 stars reviewed 1 week ago
Joshua J Brisbane, Queensland, Australia
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63 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Brisbane, Queensland, Australia
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

this is nice hotel situated in the heart of Rotorua city centre minutes walk to Polynesian spas, museums, shops, fast food outlets etc. included continental breakfast, very friendly staff, had no problem with anyone. Free parking and WiFi, the rooms were big for what we needed.

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Auckland, New Zealand
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed for 1 night at Grand Hotel Rotorua and chose it because of the close proximity to bus stops (both local and i-Site), as well as the price. I hadn't heard of this hotel before and it definitely doesn't look so appealing from the outside, but I was pleased with my choice. Apparently the hotel had 2 fires in... More 

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2 reviews
4 of 5 stars Reviewed November 19, 2014 via mobile

We staid for 6 nights in the grand we enjoyed the location just a few minutes walk to any bar, resturants and shops. The room was very big, clean, heated and large tv. The staff had great advice about the town and tourist attractions around it. The wifi didnot work In our room but we enjoyed launging in the lobby... More 

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1 review
2 of 5 stars Reviewed November 15, 2014 via mobile

Not very suitable for children or the elderly. Having to carry luggage up and down a heap of stairs. Had trouble with heat pump heating up, the electric heater wasn't enough to heat up the room just as well they have electric blankets. The shower was cold it heated up for a spit second and went cold again it also... More 

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GrandHotelRotorua, General Manager at Grand Hotel Rotorua, responded to this review

Our rooms are referred to as Hotel rooms as they don't have kitchen facilities unlike most Motel rooms. We do however, provide a complimentary continental breakfast in our dining room each morning and our central city location allows guests to stroll to a number of different restaurants or eating houses for their dining experience. The rooms are well insulated and... More 

Auckland Region, New Zealand
20 reviews 20 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 28, 2014

In the central city, stayed over long weekend, friendly staff, room was in the older part which was a fair walk down through the corridors, room had been modernized, has all the basics you need for a great rate, not a great outlook but good if you are just looking for somewhere to sleep

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Ashburton, New Zealand
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 14, 2014

Our stay was for one night, which was probably just as well because the bed was the worst part, it was very hard. Other than that the other aspects were good. We were travelling by bus so the central location was great, also we arrived well before check in and they happily looked after our bags so we could travel... More 

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Auckland, New Zealand
3 reviews 3 reviews
5 of 5 stars Reviewed September 8, 2014

We had a lovely two night stay and while I wasn't expecting much for the price I paid I was pleasantly surprised. Although the hotel was old, it was clean and tidy with lovely friendly service. Would recommend this hotel for families with children as it is so close to attractions that many are within walking distance.

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Senior Contributor
40 reviews 40 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 5, 2014

Not sure why its called grand, quiet an old property more of a motel to my mind, but it was clean and tidy and the staff where excellent really friendly and helpful. We has a free breakfast and free parking and we where also given an upgrade and the best thing is location, right in the middle of town, close... More 

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Amsterdam, The Netherlands
1 review
1 of 5 stars Reviewed March 21, 2014

I wouldn't recommend this hotel to anybody. The quality of this hotel is much worse than described so the first impression was kind of terrible. No wi-fi!!! When we asked the stuff why there was no internet we heard that it almost never works so we shouldn't count on anything. And what is the worse part of the stay over... More 

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GrandHotelRotorua, Manager at Grand Hotel Rotorua, responded to this review

The staff at The Grand Hotel were extremely sorry to hear of your lost bag and did all they could to assist. When you stored your luggage at the Reception after checking out, it was placed directly in view of a security camera and was in the vicinity of reception staff at all times. As a precaution only the owner... More 

Auckland Region, New Zealand
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 8, 2014

Don't plan on getting a good nights sleep in this location. The room we were in I can only assume was in the older part of the "hotel", it was extremely hot and stuffy, the fan was useless, and you can't have the windows open as there appears to be a nightclub close by which kept us awake with loud... More 

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Additional Information about Grand Hotel Rotorua

Address: 1130 Pukuatua Street | Rotorua CBD, Rotorua, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grand Hotel Rotorua 3*
Number of rooms: 38
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