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All 49 Rotorua accommodations

Grand Hotel Rotorua

3.0 of 5 Hostel   |   1130 Pukuatua Street | Rotorua CBD, Rotorua, New Zealand
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Grand Hotel Rotorua
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Ranked #37 of 49 Specialty Lodging in Rotorua
A recent review
3 of 5 stars Reviewed September 14, 2014
Angel D Ashburton, New Zealand
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58 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Ashburton, New Zealand
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 14, 2014

Our stay was for one night, which was probably just as well because the bed was the worst part, it was very hard. Other than that the other aspects were good. We were travelling by bus so the central location was great, also we arrived well before check in and they happily looked after our bags so we could travel... More

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Auckland, New Zealand
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed September 8, 2014

We had a lovely two night stay and while I wasn't expecting much for the price I paid I was pleasantly surprised. Although the hotel was old, it was clean and tidy with lovely friendly service. Would recommend this hotel for families with children as it is so close to attractions that many are within walking distance.

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birmingham
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 5, 2014

Not sure why its called grand, quiet an old property more of a motel to my mind, but it was clean and tidy and the staff where excellent really friendly and helpful. We has a free breakfast and free parking and we where also given an upgrade and the best thing is location, right in the middle of town, close... More

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Amsterdam, The Netherlands
1 review
1 of 5 stars Reviewed March 21, 2014

I wouldn't recommend this hotel to anybody. The quality of this hotel is much worse than described so the first impression was kind of terrible. No wi-fi!!! When we asked the stuff why there was no internet we heard that it almost never works so we shouldn't count on anything. And what is the worse part of the stay over... More

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GrandHotelRotorua, Manager at Grand Hotel Rotorua, responded to this review

The staff at The Grand Hotel were extremely sorry to hear of your lost bag and did all they could to assist. When you stored your luggage at the Reception after checking out, it was placed directly in view of a security camera and was in the vicinity of reception staff at all times. As a precaution only the owner... More

Auckland Region, New Zealand
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 8, 2014

Don't plan on getting a good nights sleep in this location. The room we were in I can only assume was in the older part of the "hotel", it was extremely hot and stuffy, the fan was useless, and you can't have the windows open as there appears to be a nightclub close by which kept us awake with loud... More

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Sydney, Australia
Contributor
19 reviews 19 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 9, 2014

The room is simple, and there are no amenities. I was told the WIFI would be $5 an hour, but it would be best just to go to a cafe down a nearby street and get it free. All the cafes/restaurants have them along Tutanekai Street, which was incorrect. The proprietor seemed to want to chat when I checked in,... More

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GrandHotelRotorua, Manager at Grand Hotel Rotorua, responded to this review

I apologise that you may have been put wrong regarding the WIFI internet. We do provide FREE cabled internet in our Premier rooms via a LAN connection and there is a Grand WIFI hotspot free of charge to our guests but we have not been able to provide coverage to all rooms as yet. This however, is still available in... More

Auckland Region, New Zealand
1 review
4 of 5 stars Reviewed January 2, 2014

Amazing location, right in the heart or Rotorua. We (group of 10) stayed there for 2 night new years eve and new year's day. Rooms were ok for the price we paid although I believe some improvements are necessary. Gets bit noisy at night which we were aware of before hand so no complains for that! Overall, stay was pleasant... More

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GrandHotelRotorua, Manager at Grand Hotel Rotorua, responded to this review

Thank you for your review and we are glad you had a pleasant stay with us. Noise during the Christmas/New Years period is going to be an issue in most places so I appreciate your open mindedness. We have scheduled further improvements to rooms and to the entrance but these won't commence until the "off season". We try to keep... More

Auckland Region, New Zealand
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed January 2, 2014

We stayed here for New Year's Eve and we pleasantly surprised by the location and proximity to town amenities. Close to everything and in the heart of the town, however not a lot of parking when things get busy. The room was clean, not spotless but ok, and looked like they had had a renovation in the last couple of... More

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GrandHotelRotorua, Manager at Grand Hotel Rotorua, responded to this review

Thank you for your review. Our location is very convenient and generally we have ample parking for all of our guests. The Christmas/New Years period is always busy and we apologise if you had difficulty finding a park during this time, this is "rarely" a problem but can happen. As with any central CBD location we are not immune from... More

Christchurch, New Zealand
1 review
5 of 5 stars Reviewed October 29, 2013

From the moment we rang for a quote until we left, we had fantastic service for a group of 30 staying at Labour Weekend, nothing was too much trouble. Rooms were clean, showers were great, breakfast was unlimited and of cause the price was right. We are looking forward to booking again next Labour Weekend. Nga mihi Coyla, the BROXIII... More

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GrandHotelRotorua, Manager at Grand Hotel Rotorua, responded to this review

We are glad you had a wonderful and successful stay in Rotorua and look forward to hosting you again next year. Your management of such a large group was exceptional. More

Cairns, Queensland, Australia
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 8, 2013

I went to this Hotel in December 2010 with my girlfriend on a short holiday break. I booked over the Internet because the pictures on the website was beautiful sunny room. For the price paid you expect better than a hostel or backpacker. The room was really really faraway from the entrance, looks like we were left with the spiders... More

Was this review helpful? Yes 1
GrandHotelRotorua, Manager at Grand Hotel Rotorua, responded to this review

We apologize that you were not happy with your stay nearly 3 years ago. The premises has several priced tiers of accommodation from Premier to Budget rooms to cater for different budgets. We try to make this clear in all of our advertising and if a guest is not happy with their room allocation our staff are happy to reallocate... More

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Additional Information about Grand Hotel Rotorua

Address: 1130 Pukuatua Street | Rotorua CBD, Rotorua, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grand Hotel Rotorua 3*
Number of rooms: 38
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