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Comfort Inn and Suites Coachman

335 Fenton St, Rotorua, New Zealand (Formerly Coachman Motor Inn)
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1 room 1 guest
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Comfort Inn and Suites Coachman
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83 Reviews from our TripAdvisor Community

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Traveler rating
    35
    27
    11
    7
    3
See reviews for
21
31
7
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Polish first
  • Any
English first
  • All months
    (83)
  • Mar-May only
    (34)
  • Jun-Aug only
    (15)
  • Sep-Nov only
    (6)
  • Dec-Feb only
    (28)
All months
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

Good location. Relatively cheap for the time of year we booked. Had all the basic amenities. Was nice having a spa in the room, although cleanliness of the bathroom could have been improved. Overall we were happy with our stay.

Was this review helpful? Yes
coachman335, Front Office Manager at Comfort Inn and Suites Coachman, responded to this review

Thanks the taking the time to drop us a review. And thanks for the feedback. Sorry for the disappointment with the bathroom. We've looked into the housekeeping records and launched corrective actions to prevent such things from happening. More 

Napier, New Zealand
1 review
2 of 5 stars Reviewed 4 weeks ago

Was an okay stay, room was filthy, needed the biggest deep clean! All of the taps were covered in grime, including the one in the spa.The rooms are very dated.Was told the room had a king bed but was actually in fact two single beds pushed together, very disappointed! Lacked basic amenities, room had no hair dryer or shower cap.... More 

Was this review helpful? Yes
coachman335, Owner at Comfort Inn and Suites Coachman, responded to this review

Thanks the taking the time to drop us a review. And thanks for the feedback. Sorry for the disappointments. We've looked into the housekeeping records and launched corrective actions to prevent such things from happening. Wish you all the best. More 

Taupo, New Zealand
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We looked last minute online and found this as a very very reasonable priced option with a spa bath. We were not disappointed! Great sized unit, just as pictured with plenty of space and all the items you'd need. Ample parking at the entrance to each unit. Personal spa bath in the room that was lovely to soak in, plenty... More 

Was this review helpful? Yes
coachman335, Owner at Comfort Inn and Suites Coachman, responded to this review

Thanks for taking the time to drop us a review. It is our pleasure to make your stay a breeze and we're glad that you've enjoyed it! More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 9, 2015 via mobile

Friendly, customer service the owner went out of her way to help us, we booked 2 rooms, 2 bedroom apartment and studio, both very clean, with hot tubs, comfortable beds, awesome water pressure, and surprisingly quiet location for a main road. Would recommend, and would stay here again.

Was this review helpful? Yes 1
coachman335, Owner at Comfort Inn and Suites Coachman, responded to this review

Thanks for taking time to review us. It is always our pleasure to help our guests our, making their stay a bliss. Glad that you've enjoyed it very much. More 

Auckland, Auckland, New Zealand
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 1, 2015

Took our two grandkids with us - this hotel/motel is excellent value. Have stayed in a few at Rotorua but this is great. Even though our room was quite close to road, no noise at all. Spa worked well. Very pleasant place to stay.

Was this review helpful? Yes
coachman335, Owner at Comfort Inn and Suites Coachman, responded to this review

Thanks for taking time to review us. It is always our pleasure to help our guests our, making their stay a bliss. Glad that you've enjoyed it very much. Say hi to your lovely grandkids! More 

London, United Kingdom
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 22, 2015

We booked this last minute for a weekend in Rotorua. It was very easy to find with parking right outside the room. The staff were great and couldn't do enough for us. The room was massive with a separate lounge and kitchen area which we made use of for snacks. The hot tub area was amazing, it was private and... More 

Was this review helpful? Yes
coachman335, Owner at Comfort Inn and Suites Coachman, responded to this review

Thanks for taking time to review us. It is always our pleasure to help our guests our, making their stay a bliss. Glad that you've enjoyed it very much. All our guest love the spa too! More 

Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed March 28, 2015 via mobile

For someone looking for a large apartment that can sleep at least 6 at an inexpensive rate this motel may be adequate.The wifi faded in and out.It worked best if you were in the parking lot. There was a need to continually sign in. The beds were uncomfortable. The carpet is very soiled. The bathroom could be updated.The parking lot... More 

Was this review helpful? Yes
coachman335, Owner at Comfort Inn and Suites Coachman, responded to this review

Thanks for taking time to review us. And thanks for the feedback. More 

Norwich, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 10, 2015

Stayed here 2 nights as part of an extensive cycling, walking sightseeing tour. Very good accommodation close to all the major tourist sites Iin Rotorua. Good laundry facilities. Friendly staff. Definitely recommend.

Was this review helpful? Yes
coachman335, Owner at Comfort Inn and Suites Coachman, responded to this review

Thanks for taking time to review us. It is always our pleasure to help our guests our, making their stay a bliss. Glad that you've enjoyed it very much. More 

Cambridge, New Zealand
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed February 22, 2015

We spent two nights at the motel for our wedding anniversary. The motel was comfortable and had everything we needed including a big spa bath out from the bedroom. Our stay included a continental breakfast which was generous. The complex was easy to locate and the staff were very helpful and friendly.

Was this review helpful? Yes
coachman335, Owner at Comfort Inn and Suites Coachman, responded to this review

Thanks for taking time to review us. Happy anniversary again! It is always our pleasure to help our guests our, making their stay a bliss in particular for special occasion like yours. Glad that you've enjoyed it very much. More 

Level Contributor
4 reviews
1 of 5 stars Reviewed February 10, 2015

Initially, we were quite happy for our weekend stay at this motel but on our second day, in a four hour gap in the morning, my wallet was taken from our locked motel room. We didn't feel like the staff helped at all, in fact it felt like they didn't really care and kept implying that maybe we had left... More 

Was this review helpful? Yes
coachman335, Owner at Comfort Inn and Suites Coachman, responded to this review

This was the first time that this happened in this property. We sympathized with you. It frustrated us as well that we were not able to help find the wallet for you. We've been going through rubbish bin, laundry for the day twice, all four cameras' footage from that morning, searched the property and questioned all cleaners, who all come... More 

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