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Quality Inn on Fenton

3.0 of 5 Cnr Fenton & Victoria Sts, Rotorua 3045, New Zealand (Formerly Ventura Inn and Suites Rotorua)
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Quality Inn on Fenton
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Quality Inn on Fenton
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166 reviews from our community

Traveler rating
    21
    79
    47
    12
    7
See reviews for
37
71
5
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

My partner and I spent four nights in Rotorua. Upon arrival, the receptionists were very welcoming and helpful. The room was spacious, clean and equipped with a roomy bathroom, basic toiletries, a hot water jug and a fridge. Wifi is free. One downside is the lack of air conditioning, as the stand up fan is inadequate and opening the windows... More 

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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

We were a walk in couple, greeted by receptionist in a warm manner. We had a nice room with a big spa bath, room was clean and tidy. Only down full was no air conditioning. This was mentioned when we checked in but the room did cool down as the evening progressed. Parking was ample. I would happily stay again.

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Auckland
1 review
2 of 5 stars Reviewed 2 weeks ago

I purchased a couples retreat package for me and my partner to relax during our holiday, this became impossible when there was no air-conditioning as promised, the fans provided just circulated the hot air around. Our breakfast for the first morning was not provided in full. Half of the power sockets in this room were not even working! We were... More 

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Qualinn, General Manager at Quality Inn on Fenton, responded to this review

Thank you for your comments, they are important to us. I will be looking into these issues. My apologies again for the inconvenience during your stay. For now i have emailed your personal email. I look forward to hearing from you. Regards Sharlene More 

Auckland, Auckland, New Zealand
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Decided to stay here despite the poor reviews with the hope to write something positive. Reception staff was very friendly and lovely. The room was well, just a very average room on the ground level right beside the car park which had ample parking. Very average with no special touch. Just the basic room. Average spa bath. The decor is... More 

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Irving, Texas
Contributor
19 reviews 19 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

They didn't have air condition at the time, rooms outdated, found a huge bug in the room and asked staff member at reception desk for a new room and he said he would scoop it out, went to reception again and asked if we could just get a new room instead on a higher floor and he was hesitant to... More 

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Germany
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 6, 2014

We stayed two days in Rotorua in the Quality Inn. Electricity in the room was not working. When I asked for assistance, I had the impression of being an intruder because the staff was surfing the internet. The problem was not properly solved. Hair dryer was not working as well as some electricity outlets. I asked for assistance the next... More 

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Brisbane, Australia
Top Contributor
113 reviews 113 reviews
66 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed December 6, 2014

Stayed here for 2 nights in December while visiting Rotorua. The property was clean with the rooms being larger than normal sizes that I have experienced on my New Zealand trip so far. I liked the fact that the hotel was close to the city center and walking distance as well. The room was clean and the staff were friendly,... More 

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Sydney, Australia
Contributor
14 reviews 14 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 23, 2014

Good clean hotel. Good location, plenty of facilities i.e, laundry, free super fast WiFi, plenty of parking, pool gym, cable TV, spa in rooms all for a good price. The staff are friendly and efficient, foyer is clean. We are so impressed that we've booked our next room with the Quality Inn the next part of our trip.

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Melbourne, Victoria, Australia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 17, 2014

Quality Inn????, I don't think so, we stayed here for 2 nights in November, I had only been in this place for a short time & I had to go find someone to replace bedding, there was a hole in the top sheet, soiled duvet cover & a large pink stain on the towel in the bathroom. This place needs... More 

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Qualinn, General Manager at Quality Inn on Fenton, responded to this review

I understand your comments when you arrive into a room with linen like this. It is not our normal practice to allow linen to your description to go onto the beds. This is not acceptable. I have spoken to the Head housekeeper to ensure quality control with all products in the room. We have been receiving new linen so we... More 

Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 3, 2014

Have just stayed here for the second time this year. The staff are very helpful and pleasant. It is a short stroll to the town centre. The rooms can sometimes be a little small but on average they are quite big.

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Additional Information about Quality Inn on Fenton

Address: Cnr Fenton & Victoria Sts, Rotorua 3045, New Zealand (Formerly Ventura Inn and Suites Rotorua)
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Inn on Fenton 3*
Number of rooms: 63
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Also Known As:
Quality Inn On Fenton Hotel Rotorua
Ventura Hotel Rotorua
Rotorua Ventura Hotel

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