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Quality Inn on Fenton

Cnr Fenton & Victoria Sts, Rotorua 3045, New Zealand (Formerly Ventura Inn and Suites Rotorua)
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Quality Inn on Fenton
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Quality Inn on Fenton
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172 reviews from our community

Traveler rating
    21
    81
    49
    14
    7
See reviews for
40
73
6
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Auckland Region, New Zealand
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Booked last minute to go to Rotorua during the cycle festival and were happy to get anywhere to stay. We booked a family room which appears to have been an old room plus ensuite kitchen with a sleeper couch and extra bed in the kitchen. we were happy to have somewhere to sleep but won't leave it to the last... More 

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Cardston, Canada
Contributor
12 reviews 12 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Smooth checkin, room was clean, separate sitting area. Plenty of space, little kitchen very handy and large jacuzzi tub bonus. Large lobby, internet worked. Parking is not very large but manageable. Located close to fast food options and on the Main Street. Didn't have free breakfast, offered one but very expensive.

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Townsville, Australia
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed February 20, 2015 via mobile

Had possibly the worst nights sleep in years. Only stayed here because I hadn't booked anywhere and it was one of the few paces with a vacancy. Room was like a sauna when we entered. There has been aircon as the unit is still in the room but a permanently fixed sign said it was broken. Don't think there is... More 

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Auckland Region, New Zealand
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 8, 2015

Stayed here over the weekend as the hotel which we stayed before is fully booked. Basic hotel with no fluff but one can get a better deal in town. Even with free breakfast! But I must command the free hi speed WiFi is a good deal. Also good location near the supermarket and big rotorua central mall across the road.... More 

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Manchester, UK
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed February 4, 2015 via mobile

The location is good but the motel is not great. Very basic and dated. Didn't stay for breakfast so can't comment on the food, but didn't look very appetizing. If you're looking for a budget motel it isn't the worst but hasn't got many good points in my opinion.

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Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 18, 2015

My partner and I spent four nights in Rotorua. Upon arrival, the receptionists were very welcoming and helpful. The room was spacious, clean and equipped with a roomy bathroom, basic toiletries, a hot water jug and a fridge. Wifi is free. One downside is the lack of air conditioning, as the stand up fan is inadequate and opening the windows... More 

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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed January 13, 2015

We were a walk in couple, greeted by receptionist in a warm manner. We had a nice room with a big spa bath, room was clean and tidy. Only down full was no air conditioning. This was mentioned when we checked in but the room did cool down as the evening progressed. Parking was ample. I would happily stay again.

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Auckland
1 review
2 of 5 stars Reviewed January 10, 2015

I purchased a couples retreat package for me and my partner to relax during our holiday, this became impossible when there was no air-conditioning as promised, the fans provided just circulated the hot air around. Our breakfast for the first morning was not provided in full. Half of the power sockets in this room were not even working! We were... More 

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Qualinn, General Manager at Quality Inn on Fenton, responded to this review

Thank you for your comments, they are important to us. I will be looking into these issues. My apologies again for the inconvenience during your stay. For now i have emailed your personal email. I look forward to hearing from you. Regards Sharlene More 

Auckland, Auckland, New Zealand
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 31, 2014

Decided to stay here despite the poor reviews with the hope to write something positive. Reception staff was very friendly and lovely. The room was well, just a very average room on the ground level right beside the car park which had ample parking. Very average with no special touch. Just the basic room. Average spa bath. The decor is... More 

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Irving, Texas
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed December 29, 2014 via mobile

They didn't have air condition at the time, rooms outdated, found a huge bug in the room and asked staff member at reception desk for a new room and he said he would scoop it out, went to reception again and asked if we could just get a new room instead on a higher floor and he was hesitant to... More 

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