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Red Rock Thermal Motel

#19 of 96 Hotels in Rotorua
Certificate of Excellence
109 Lake Road, Rotorua 3010, New Zealand
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Red Rock Thermal Motel
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Ranked #19 of 96 Hotels in Rotorua
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
280RosieM280 Taupo, New Zealand
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184 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Taupo, New Zealand
2 reviews
5 of 5 stars Reviewed 1 week ago

I had two lovely nights at the motel, managed by the lovely Quentin and Sue. Great to have the pool back in action, and I had a lovely tidy and comfy unit. I had a comfy bed and had two good nights sleep. I did find the internet was a bit patchy.

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Red Rock T, Manager at Red Rock Thermal Motel, responded to this review

Hello Rosie Thank you for taking the time to write us a review It was great to have you back looking forward to see you next time Greetings Sue & Quentin More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My fiance and I stayed here for four nights during our trip to Rotorua from Australia. Sue the owner was lovely from the time we arrived, we arrived Hours early to our check in and sue had no issues with us checking in early and charging us no extra fee and she remained lovely throughout our whole stay. The room... More 

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Worthing UK
Top Contributor
173 reviews 173 reviews
76 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed February 21, 2015 via mobile

Couldn't fault this place at all. The room was huge,enough for 6 people. The bed was very comfortable, and it was good to have a sofa to watch TV rather than sit on the bed. The deck area was great for enjoying an early evening cold one on the sun. Lovely manager's helped make our stay enjoyable.

Was this review helpful? Yes 1
Christchurch, New Zealand
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 3, 2015

The room was modern and very nice but no air conditioner so was very hot and stuffy. Free wireless was offered but my laptop could not connect to it - I ended up using my iPhone as a hot spot. I parked my car and asked the lady at reception if it was alright. She said yes. I went out... More 

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Red Rock T, Owner at Red Rock Thermal Motel, responded to this review

I am sorry that you felt our manager was rude to you when he asked you to move your car. He was trying to be polite and ask you to move the car over slightly as you were very close to the next park and didn't think that the car next to you would be able to get out. More 

Wellington, New Zealand
Contributor
15 reviews 15 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 26, 2015 via mobile

We were very happy with what we got for the price of the room! We were only a couple but had facilities for up to 6 if needed. Had a full kitchen and free access to a naturally heated spa pool. More than what we needed and expected! Only downside was we did washing here and the dryer just does... More 

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Red Rock T, Owner at Red Rock Thermal Motel, responded to this review

highestLOZ - Many thanks for your lovely review. We are glad you enjoyed your stay with us and I will speak to the manager about the performance of the tumble dryer. We do have a washing line in the back garden area for guest use and also a hot room for drying clothes if there is a problem with the... More 

Columbus, Ohio
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 17, 2015

This is a great little place. If the Red Rock Thermal Motel is any indication of what "motel" means in NZ, then it is vastly different than what we've come to expect living in the US. All the motels I've stayed in in the states have been cheap, dirty, and noisy. This was the exact opposite - incredibly clean, gorgeous... More 

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Red Rock T, Owner at Red Rock Thermal Motel, responded to this review

jessphillips814 - Thank you so much for your lovely review. We are so grateful that you took the time to let others know how much you enjoyed your stay with us. We do try very hard to welcome everyone and provide the best facilities that we can. We are glad you appreciated our clean units and great facilities. We hope... More 

Springwood, Australia
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 15, 2015

If you can get past the unimpressive building and location on a busy road, this place really does have a few assets. It's not in the centre of town, but is close enough for a walk into the centre for dinner, through the city park brim full of thermal features. With new decor, beds and furnishings they've made the best... More 

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Red Rock T, Owner at Red Rock Thermal Motel, responded to this review

Evermorgs Thanks for your review. We appreciate you taking the time to do this for us. More 

Wellington, New Zealand
Top Contributor
73 reviews 73 reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed January 6, 2015

I stayed in the cottage with my husband and 2 young children which was perfect for us. It was reasonably priced, spacious with 2 bedrooms, lounge and fully equipped kitchen and had a covered deck which was great as a play room for the kids. Although the motel is located on a busy road- Lake Rd, the road noise never... More 

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Red Rock T, Owner at Red Rock Thermal Motel, responded to this review

Fifi L - Thank you so much for your kind review. We are glad you enjoyed our Cottage and use of the mineral spa pool and trampoline. We are glad you used the free wifi also. We look forward to meeting you again one day in the future. Regards More 

Canterbury, United Kingdom
1 review
5 of 5 stars Reviewed November 30, 2014

A fantastic place to stay. The owners were amazing helpful with confirming our Maori experience booking, giving advice on where to go and sorting our laundry. The accommodation was spotless and the facilities excellent. The wifi was first class, strong signal, worked all the time and with no restrictions.

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Red Rock T, Owner at Red Rock Thermal Motel, responded to this review

AlisonBuon - Many thanks for your wonderful review. We are thrilled that you enjoyed our facilities and good service. We hope you will come back and visit us again one day. More 

Paita, New Caledonia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 26, 2014

We loved our stay at the Red Rock Thermal Motel ! My sons and I have allergies and the room was so clean that we didn't have any problem at all ! The beds are great... we had excellent nights of sleep! Sue and Quentin are lovely people, they made us feel at home. Free wifi connection is a great... More 

Was this review helpful? Yes 1
citylights10, Owner at Red Rock Thermal Motel, responded to this review

Sonia1712 - Thank you so much for your lovely review. We are thrilled that you mentioned the cleanliness and great beds and free wifi. We agree that Sue & Quentin are great managers and make all of our guests feel so welcome and informed on all of the choices of attractions around Rotorua. We look forward to meeting you again... More 

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