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Ibis Rotorua

3.5 of 5
Lake End Rangiuru Street | PO Box 348, Rotorua 3010, New Zealand
Hotel amenities
Ibis Rotorua
Ranked #47 of 102 hotels in Rotorua
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485 reviews from our community

Traveler rating
    82
    237
    141
    17
    8
See reviews for
Families
96
 
Couples
228
 
Solo
47
 
Business
51
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Napier, New Zealand
1 review
5 of 5 stars Reviewed May 20, 2013 NEW

Had a great stay, everything was very easy and welcoming, especially travelling with a three year old! Thank you for a lovely place. Also the man that checked us in was unbelievable, he is definitely a keeper! He went out of his way to help and make sure everything that we needed was done! Thanks once again, we will be... More

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Review collected in partnership with Accorhotels.com

Kirk D, Manager at Ibis Rotorua, responded to this review
May 23, 2013

Great comments thank you. I will ensure these positive comments are passed onto the team. More

Auckland Central, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 19, 2013 NEW

Ibis Rotorua is ideally situated near Lake Rotorua and a very short walk to Eat Street with its numerous restaurants, open air dining and several bars. Also within reasonable walking distance of the Convention Centre, Energy Events Centre and just a bit more of a walk to the Polynesian Pools. We stayed in two ajoining rooms - smallish but clean,... More

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Review collected in partnership with Accorhotels.com

Kirk D, Manager at Ibis Rotorua, responded to this review
May 23, 2013

Thank you for your comments. Yes we do have a fantastic location as well as efficient service and clean and functional facilities. Thank you for highlighting these as positive aspects of the hotel More

Morrinsville, New Zealand
1 review
5 of 5 stars Reviewed May 17, 2013 NEW

We always choose to stay at the Ibis Rotorua. Affordable accommodation with excellent staff to help you with anything you need. Easy access in and out of Rotorua and situated within walking distance of restaurants and café. Rooms are clean and comfortable beds. Restaurant within the hotel is lovely as well serving great food. Always a pleasure.. Thanks

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Review collected in partnership with Accorhotels.com

Kirk D, Manager at Ibis Rotorua, responded to this review
May 19, 2013

Thank you for your review. It is always fantastic to see positive comments as a whole and I always ensure these are passed onto the team. More

Auckland Central, New Zealand
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 11, 2013

I had booked on line and had difficulties with the website. It crashed a couple of times so I had to make more than one attempt, with the result that when we arrived at the Ibis, we found we had 2 double rooms reserved and deducted from our credit card. Staff were a bit bemused, but the following day the... More

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Review collected in partnership with Accorhotels.com

Kirk D, Manager at Ibis Rotorua, responded to this review
May 12, 2013

Thank you for taking the time to post a review, although there sounds like a few glitches with the computer when originally making the booking I am glad our reservations team was able to rectify this in a speedy fashion for you. The damage the sulphur does to our lime scale build up is an unfortunate issue beyond our control... More

Auckland Central, New Zealand
1 review
4 of 5 stars Reviewed May 8, 2013

We found the room an average size and the bathroom a little small but it was adaquate with everthing we required. The beds and pillows were very comfortable, and the TV was large - be carefull you do not click onto the movie channels. Breakfast was well laid out with a great range and convenient BUT expensive - go for... More

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Review collected in partnership with Accorhotels.com

Kirk D, Manager at Ibis Rotorua, responded to this review
May 12, 2013

It is always a pleasure to receive positive feedback so thank you. Can I suggest you look into our Accor Advantage Plus loyalty program which offers extensive dining discounts as well as a complimentary room in a NZ hotel annually. This is a fantastic loyalty program and certainly holds great discounts in our restaurants. More

Paeroa, New Zealand
1 review
2 of 5 stars Reviewed May 8, 2013

Had a superior room - hate to have had a standard room . Could have had a great motel for the cost. Staff friendly & helpful but hotel a bit shabby & room not worth the money. Room small - air condtitioning so noisy had to turn it off as couldn't sleep - no opening window so very stuffy. Could... More

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Review collected in partnership with Accorhotels.com

Kirk D, Manager at Ibis Rotorua, responded to this review
May 12, 2013

I am sorry that parts of your experience let down your stay; we do strive to ensure all guests have a pleasant stay and a good night’s sleep. As a positive I can only respond that when you look at the majority of other reviews they comment on the value for money, location, cleanliness and friendliness of staff. More

Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 8, 2013 via mobile

Reasonable priced . Comfy rooms. The only complaint (if any) is that it took them a week to release hold on our credit card. Receptionist promised us 2 days. Other than that , will definitely be back.

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Kirk D, Manager at Ibis Rotorua, responded to this review
May 8, 2013

Thanks you for your comments. Unfortunately the length of time it takes for the credit card authorisation to release is entirely dependent on your bank. The deposit is not held by the hotel but in a holding account with your bank. Although we can assist in trying to speed this process up, we can only do this upon guest request... More

Brisbane, Australia
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 7, 2013

We were reccommended the Ibis by the information centre staff as they were offering last minute rooms at a very low rate. Upon arrival we had to go to 3 separate rooms prior to finding one that didn't smell of cigarette smoke. Being non smokers the rooms were small and extremely stuffy when you entered and the hase of smoke... More

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Kirk D, Manager at Ibis Rotorua, responded to this review
May 8, 2013

Unfortunately although we are a non smoking hotel not all of our guests adhere to this and we do take all measures to irradicate this odour. We are in fact in the process of upgrading to wifi throughout the hotel and have just upgraded all of our televisions to LCD wall mounted units. The wifi will have a free connection... More

Portsmouth, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 7, 2013

My husband and I walked in and booked in for one night. The hotel reception staff were very kind and helpful and the room was quite a decent size. The bed was clean and comfortable, the bathroom clean and big enough for one person to use at a time. We think Ibis hotels are good value for money as the... More

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Kirk D, Manager at Ibis Rotorua, responded to this review
May 12, 2013

Thank you for your comments. I am glad to read that we deliver to the expected standards of the Ibis brand at that the hotel was clean and servicable. More

bury st eds
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 7, 2013

Great location with lake shore a stones throw away and again ideal for the shops and attractions nearby, the room was clean and well equipped for this style of hotel - again l found all the staff l came in contact with most helpful.

Was this review helpful? Yes
Kirk D, Manager at Ibis Rotorua, responded to this review
May 8, 2013

Thanks for your positive comments in regards to the hotel, cleanliness, location and staff. I will certainly ensure this gets distributed to the team. More

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Hotel Summarization (Beta)

What travelers say

  • Very good(17)
  • Short walk(5)
  • Staff were friendly(5)
  • Buffet breakfast(4)
  • Lake view room(3)
  • Friendly and helpful(3)
  • Excellent value(3)
  • Polynesian SPA(3)

Additional Information about Ibis Rotorua

Address: Lake End Rangiuru Street | PO Box 348, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Rotorua District > Rotorua
Amenities:
Bar/Lounge Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#14 Business Hotels in Rotorua
#33 Family Hotels in Rotorua
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Ibis Rotorua is located on the shores of Lake Rotorua. The hotel features 145 rooms, a restaurant, bar and Internet access. The city centre is only a short walk away, offering easy access to the convention centre, Energy Event Centre, cafes and restaurants. Conference rooms and other facilities at the neighbouring Novotel Rotorua Lakeside are also available to guests. ... more   less 
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Also Known As:
Ibis Rotorua Hotel
Ibis Rotorua Hotel Rotorua

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Ibis Rotorua
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