We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ibis Rotorua

Lake End Rangiuru Street | PO Box 348, Rotorua 3010, New Zealand
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Ibis Rotorua
Professional photos View all
Browse nearby
Ibis Rotorua
Write a Review

747 reviews from our community

Traveler rating
    141
    363
    199
    31
    13
See reviews for
153
345
67
77
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (747)
  • Mar-May only
    (205)
  • Jun-Aug only
    (164)
  • Sep-Nov only
    (161)
  • Dec-Feb only
    (217)
All months
Minneapolis, Minnesota
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel has a good location, very clean beds, a nice staff, a HOTTUB!!, a sauna, and a pool (which unfortunately was too chilly to use this month but a nice thought anyway). The wi-fi is kinda shaky, and the chain they're in SHOULD offer free wi-fi to all customers but instead chooses to only give 30 (iffy) minutes in... More 

Was this review helpful? Yes
Nottingham, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We were booked into the Ibis by our travel agent, as part of a much longer tour of N. Zealand. We were welcomed, on arrival, by the manager, who was extremely friendly and helpful. Checking in (and out, the next day) was quick and easy. We were offered a map of the town and he marked on it places to... More 

Was this review helpful? Yes
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear DtheK, Thank you for your amazing 5 star review of Ibis Rotorua! It is always a pleasure to read when guests give us such wonderful feedback. I will make sure to pass on your comments to the staff. We do hope that you enjoyed the rest of your travels in New Zealand and we look forward to hosting you... More 

2 reviews
2 of 5 stars Reviewed 1 week ago

Stayed here for a long weekend. The staff were very friendly and helpful. However as soon as you enter the foyer the grime and dirt is obvious the cream furniture is grey around the edges and the carpet is in desperate need of a clean. The bed and bedding was good. The WIFI was very expensive as were the movies... More 

Was this review helpful? Yes
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear Kay S, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to... More 

Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed at the Ibis last night as part of a weekend road trip get away with my husband. When I booked with WOTIF I choose the more expensive option of Lake Facing room, for the view. The booking option had 2 different pricing from $169 to $199. I choose the latter for the view as it was worth it... More 

Was this review helpful? Yes
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear Gabrielle P, Thank you for taking the time to tell us about your experience at Ibis Rotorua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great spot for an after work drink! With happy hour every week day, for thoes mid week blues! Located close to eat street with plenty of free parking. Friendly staff, always good to their regulars!! :)

Was this review helpful? Yes
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear Ashleigh H, Thank you for your amazing review. It was a pleasure to welcome you to our bar for your after work drinks! It is always great to hear from our regular visitors. We look forward to hosting you again! More 

Kawartha Lakes, Canada
Top Contributor
202 reviews 202 reviews
40 hotel reviews
74 helpful votes 74 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This Ibis is a mixed bag. The bedding was clean and nice. The common area furniture was filthy. Carpets throughout are filthy. Desk staff are helpful and nice, but he messed up an attraction booking that resulted in us waiting an extra 1.5 hour for a bus unnecessarily. Breakfast buffet is fine but no bargain at $21 each. Wifi in... More 

Was this review helpful? Yes
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear Whiskywizard, We appreciate you taking the time to submit a review. I am glad to learn you appreciate the convenient hotel location and that you found your room to be clean. However, I am sorry to hear that we did not meet your expectations, we do always try our best to deliver a service to suit all customer needs.... More 

Westminster, Colorado
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I stayed at the Ibis in Rotorua for two nights, and we were pleased with the stay. The room was fairly basic but very clean and the bed was comfortable (although a bit on the soft side). There seemed to be quite a few tour groups staying in this hotel, so at times the lobby was very... More 

Was this review helpful? Yes 1
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear Stephanie N, Thank you for your kind review of Ibis Rotorua! I am glad to see you appreciate the convenient hotel location with easy access to the restaurants and all the attractions in our beautiful city. It was also nice to read that you found the hotel to be clean and of good value. We do hope that you... More 

Dublin, Ireland
Top Contributor
59 reviews 59 reviews
37 hotel reviews
132 helpful votes 132 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was the third of eleven hotels in which we stayed as part of a 17 day package tour of New Zealand. Stay duration: 2 consecutive nights. 30 minute complimentary Wifi in lobby only, Reception Keys distributed by tour guide on arrival. Accommodation Large Room. Room Facilities: Large double bed, Spare pillows, Extra Blankets, Wardrobe, Suitcase stand, Limited storage (two... More 

Was this review helpful? Yes
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear DonalGD15, Thank you for your feedback and positive 5 star rating! I am glad to hear you had such a wonderful stay. I do hope that the rest of your tour of New Zealand was as enjoyable. We look forward to hosting you again in one of our hotels. More 

Auckland Region, New Zealand
2 reviews
4 of 5 stars Reviewed March 19, 2015

The hotel is very conveniently located; we could walk to all the sites in Rotorua we wanted to visit. The beds are not extremely comfortable. The rooms were very clean although I am not a fan of carpets. The staff is kind and helpful. The breakfast is of good quality and there is a lot of choice.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear Travellers457, Thank you for taking the time to give us feedback on your recent stay with us. I am glad to learn you appreciate the convenient hotel location and that you found our staff to be kind and helpful. Thank you also for the feedback in relation to the beds, we will most certainly review this. We hope to... More 

Contributor
14 reviews 14 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 18, 2015

Have stayed in the Ibis a number of times and have consistently found the following. The rooms are small but comfortable bed, good desk to work at and OK bathroom. Shower small. When there is one person they are OK but 2 people in a room and you have to maneuver around. Clean and tidy rooms. Key problems for me... More 

Was this review helpful? Yes
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear Tricia D, Thank you for taking the time to review our property. I am pleased to hear that you enjoyed our convenient hotel location and clean room facilities. However, I do apologies that your experience did not meet all your expectations. We value your comments, as they enable us to further improve our services and to surpass the very... More 

Questions? Get answers from hotel staff and past guests. Ask a question

63 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (49)
Viewed
View from room (5)
Viewed
Pool/beach area (4)
Viewed
Room/suite (10)
Viewed
Bathroom (5)
Viewed
Hotel & grounds (14)
Viewed
Dining (1)
Viewed
1:26
Videos (2)
Viewed
Other (8)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (5)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question