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Ibis Rotorua

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Lake End Rangiuru Street | PO Box 348, Rotorua 3010, New Zealand
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Ibis Rotorua
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Ibis Rotorua
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741 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Westminster, Colorado
Contributor
18 reviews 18 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed at the Ibis in Rotorua for two nights, and we were pleased with the stay. The room was fairly basic but very clean and the bed was comfortable (although a bit on the soft side). There seemed to be quite a few tour groups staying in this hotel, so at times the lobby was very... More 

Was this review helpful? Yes
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear Stephanie N, Thank you for your kind review of Ibis Rotorua! I am glad to see you appreciate the convenient hotel location with easy access to the restaurants and all the attractions in our beautiful city. It was also nice to read that you found the hotel to be clean and of good value. We do hope that you... More 

Dublin, Ireland
Top Contributor
58 reviews 58 reviews
37 hotel reviews
126 helpful votes 126 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was the third of eleven hotels in which we stayed as part of a 17 day package tour of New Zealand. Stay duration: 2 consecutive nights. 30 minute complimentary Wifi in lobby only, Reception Keys distributed by tour guide on arrival. Accommodation Large Room. Room Facilities: Large double bed, Spare pillows, Extra Blankets, Wardrobe, Suitcase stand, Limited storage (two... More 

Was this review helpful? Yes
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear DonalGD15, Thank you for your feedback and positive 5 star rating! I am glad to hear you had such a wonderful stay. I do hope that the rest of your tour of New Zealand was as enjoyable. We look forward to hosting you again in one of our hotels. More 

Auckland Region, New Zealand
2 reviews
4 of 5 stars Reviewed 1 week ago

The hotel is very conveniently located; we could walk to all the sites in Rotorua we wanted to visit. The beds are not extremely comfortable. The rooms were very clean although I am not a fan of carpets. The staff is kind and helpful. The breakfast is of good quality and there is a lot of choice.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear Travellers457, Thank you for taking the time to give us feedback on your recent stay with us. I am glad to learn you appreciate the convenient hotel location and that you found our staff to be kind and helpful. Thank you also for the feedback in relation to the beds, we will most certainly review this. We hope to... More 

Contributor
14 reviews 14 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Have stayed in the Ibis a number of times and have consistently found the following. The rooms are small but comfortable bed, good desk to work at and OK bathroom. Shower small. When there is one person they are OK but 2 people in a room and you have to maneuver around. Clean and tidy rooms. Key problems for me... More 

Was this review helpful? Yes
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear Tricia D, Thank you for taking the time to review our property. I am pleased to hear that you enjoyed our convenient hotel location and clean room facilities. However, I do apologies that your experience did not meet all your expectations. We value your comments, as they enable us to further improve our services and to surpass the very... More 

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Have stayed here on two occasions lately, Great welcome at reception and service this hotel is clean and tidy, the rooms are great for a couple of nights stay, everything in the room is spotless. The meals are really good plenty of choice at all meals. Plenty of parking off road, handy to city. Great job team keep up the... More 

Was this review helpful? Yes
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear Wayne M, Thank you for your fantastic 5 star review! We are glad to hear your stay was a comfortable and pleasing one and that you appreciated our clean and tidy hotel. We hope to see you back again soon! More 

Menai, Australia
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Of the dozen or so hotels on our 20 day bus trip around both Islands this was the poorest in standard, yet as the stars indicate it was satisfactory and I would stay again. We had two nights. They appeared to be understaffed to me. Luggage was very slow to the rooms and the breakfast (just OK) was very slow... More 

Was this review helpful? Yes
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear Gary L, Thank you for providing a review of our hotel. I was disappointed to read that your experience did not meet your expectations. Please accept my sincere apologies. We do have an extensive internal branding audit process and we will look into all your mentioned concerns. We do hope that you enjoyed your time in New Zealand and... More 

Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good location..5 minutes walk to eateries...very close to lake. Accom was comfortable and clean. Would stay again. Hotel staff very helpful. Strong smell of sulphur in the air at times and found it seeped into the room through the air/con one evening.

Was this review helpful? Yes
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear Sonja62_32, Thank you for providing a review of our hotel. I was really pleased to read that you enjoyed our location, with easy access to Eat Street and the lake. Our team will be happy to read that you found them to be very helpful throughout your stay; it was also nice to read that you found the hotel... More 

Gold Coast, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

My third stay at Ibis Rotorua is great, the staff very helpful particularly Naomi from the reception giving me the best advices on what do around the city, helping me connect my laptop to internet...etc! Olivia's great services too, surely I will be back here! Fred at reservation was greta too! Noelle from Australia

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Edward J, General Manager at Ibis Rotorua, responded to this review

Dear n0elle777, Thank you SO much for your 5 star rating of our hotel! It is always great to read when someone enjoyed their stay and received such awesome service from our staff. I will most certainly pass this on to them. We look forward to hosting you again in Ibis Rotorua! More 

King George, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I are touring New Zealand when last night she ended up a pain in her leg. The team at ibis to the rescue, especially Rosie. Rosie got her a wheelchair. Others helped to arrange a second night's stay at the hotel without moving rooms even thought the hotel was booked, helped us to get to the Doctor... More 

Was this review helpful? Yes 1
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear ADPDTRAVELERS, Thank you for you great review after your stay with us! It was great to read that you received such wonderful help from our staff, especially Rosie. I will certainly pass this on to them. Hope you are well again. We do hope that you enjoyed your time in New Zealand and we look forward to hosting you... More 

Bamberg, Germany
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The hotel was adequate, I think this hotel cold benefit from an upgrade. The hallway carpet, just looked old. I'm not sleeping in the hallway, but you know what they say about first impressions. The bed was comfortable. Easy walk to the waterfront and the shops. I think for this town, a B&B would have been better, but if cost... More 

Was this review helpful? Yes
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear Shoppette35, Thank you for taking the time to review our property. I am glad to learn you appreciate the convenient hotel location. Thank you for the feedback in relation to the carpet, we will most certainly review this. We look forward to welcome you back in the near future. More 

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