Jack and Di's, as recommended by Lonely Planet and not the smatterings of negative reviews in Tripadvisor, was my lightening rod for directive. I stayed in their Lake Road Lodge and yes, their website looked too good to be true for the price, but I trust the source of recommendation. Although it might be awkward for un-seasoned travelers to come... more

Was given a warm welcome by Diana on arrival to the lodge.. the accomodation was fantastic, lovely details and the fire was on for us when we arrived. Loved relaxing in the spa!!! Had a wonderful stay and would highly recommend. Will definately be going back again next year. more

Our party of six friends occupied the whole lodge. We were delighted with it. Clean, comfortable and with generous supplies. Di was not at all well at the time, but still made herself available for any problems or advice. I can thoroughly recommend, especially for a group travelling together. more

Our group of 5 adults took over the entire five bedroom lodge, even though we only needed 3 of the 5 bedrooms. The place was "eat off the floor clean!". The owner, Diana is very hands on, and the comfort of her guests is a high priority. At one time the lodge was Diana's family home, and so there were... more

We had some apprehensions because of the mixed reviews here, but we were pleasantly surprised that Jack & Di's Troutbeck Lodge was really a nice place. The next-door Jack & Di's Lake View Motel looked a little rundown and basic (although it had a laundry room which we used) so we were quite glad to be staying at the Troutbeck... more

Stayed there for 2 nights in mid winter (july). Very hospitable and was exactly what we needed. Nice, warm, cosy room and nice to have a lounge to chill out in, having stayed in hostels of less quality but smilar price beforehand. Di was very helpful, nice views (with the goat next door!) and the place is very accessible to... more

The apartment we stayed in was very nice and clean, with nice touches including free WiFi (although the signal was very weak and the staff didn't a clue about how to make it work), DVDs, etc. Only problem in terms of the fit is that we arrived with a pizza for dinner and found no oven! Nonetheless, the accommodation is... more

We stayed at the penthouse apartment, during an incredibly wet week. The apartment was easily found with a sign visible, although one on the front telling you to go down the side of the building - to use the phone to get access, would have saved time wandering around the front doors.But one phone call and we were given the... more

This place was recommended by the Aukland Air port Travel Bureau. It was at the end of our trip and we hadn't had any specific plans so we decided to risk it. We rented one of the rooms overlooking the lake in the lower level of the building. The building has been renovated well, except for a few major problems.... more