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The Backyard Inn

3.5 of 5
Hotel website
60 Tarewa Road, Rotorua 3010, New Zealand (Formerly Kiwipaka Hostel)
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1 room 1 adult
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148 Reviews from our TripAdvisor Community

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Sydney, Australia
Level Contributor
3 reviews
1 of 5 stars Reviewed 2 days ago NEW

The most unfriendly staff, they are treating people like a rubbish. I am a middle aged woman was verbally abused by the staff early twenties. When I asked to call the ambulance they refused and they were ignoring me completely. Never had such a horrible experience. The sharing bathrooms very so dirty and disgusting. Rude, disrespectful and unprofessional. Please stay... More 

Helpful?
Thank Nataliya P
Milton Keynes, United Kingdom
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We stayed for one night at the Backyard Inn, and we barely got any sleep for that night. We stayed on the ground floor in a twin room, and the floorboards from the rooms above are ridiculously noisy as people walkabout - it sounds like they're going to fall through at any minute! The beds were absolutely awful - they... More 

Helpful?
Thank 684livd
treenm2014, Owner at The Backyard Inn, responded to this review

Thank very much for your feedback I do appreciate the time you have taken to write. Since your stay we have completely cleaned up the communal bathrooms. I apologize for them being like they were you stayed. We are going to lay out door carpet upstairs to reduce the noise to the downstairs lodge. The windows have safety latches on... More 

Travelers are raving about these Rotorua hotels

Warilla, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

Not for backpackers with no car. 20min walk to town. I timed it. Too far. Room as dark, hot and i could not open a window. Pretty gross. The mattress was so old that it was internally collapsing on one side under my weight. (63kg...). Cupborads and shelves in the room had rusty nails sticking out of them. For a... More 

Helpful?
Thank Lordgavatron
Dubai, United Arab Emirates
Level Contributor
191 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Pros: friendly staff, they can arrange tours etc. They arranged my Maori village visit at the last minute with Temaki. Has a hot pool which was quite good. Has a restaurant, kitchen and pool table. Cons: Away from the city centre. Rooms are quite basic.

Helpful?
Thank wizganesh
Treen M, Owner at The Backyard Inn, responded to this review

Thanks for your feeback - we appreciate it. More 

Gold Coast, Australia
Level Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Had a room for 4 nights. Ground floor and during the night the floorboards from the unit above squeaked very very loudly. This went on for some time until the people settled down. Location is good, the pool is good when it was open. No toilet paper in the downstairs gents for 2 days - not impressed about that.

Helpful?
Thank Bentley1920
treenm2014, Owner at The Backyard Inn, responded to this review

Hi Thank you for your feedback we understand we need to do work on those floorboards and sort the noise out. I am so sorry about the toilet paper in the mens - I am really upset about that as I cannot understand how that occured I will discuss that with the Housekeeping team today. We are on a continual... More 

Bournemouth, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here for one night & that was enough, after a long drive we didn't arrive until 0030am and were disgusted but so tired we needed to sleep. The "twin" room was definitely not a twin. We had to make the bed ourselves, the sheets were thread bare and the duvet - VILE. Smelt like it hadn't been washed in... More 

Helpful?
Thank Tara2015
treenm2014, Owner at The Backyard Inn, responded to this review

Hi Tara I am sorry you did not have an enjoyable night. I am grateful for your feedback. We are continually working on the property and I appreciate what you said about the linen and the duvet. Thank you More 

San Juan de Alicante, Spain
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Me and my friend checked in to find our room wasn't clean and had to wait until after 3pm to check in! The hostel is so far out of town and away from the shops so be prepared for a major walk to the nearest amenities. Apart from that I found the rooms a bit of a wierd set up... More 

Helpful?
Thank Leanne W
Treen M, Owner at The Backyard Inn, responded to this review

Thanks for your feeback - I am sorry you had to wait to check in our usual check in time is 3pm but on some days when it has been so so busy it has taken slightly longer to get the room ready. We are happy for you to use the cafe and bar and all the communal areas the... More 

Reading, United Kingdom
1 review
1 of 5 stars Reviewed 4 weeks ago

Left my belongings in my room on a day trip. Came back to discover my belongings had been rifled through, my door left open and some of my stuff missing. Reception said it was the cleaners. Don't assume your possessions are safe here so take everything with you!

Helpful?
Thank Libby H
Treen M, Owner at The Backyard Inn, responded to this review

I am quite upset by your review. I spoke to you on two occasions and explained the situation. You checked in for one night but decided later to stay for two. Your room was on the housekeeping list for cleaning. The Housekeepers did open the door to your room but never rifled through your gear and nothing is missing as... More 

2 reviews
1 of 5 stars Reviewed 5 weeks ago via mobile

We arrived late in the afternoon and checked in to find our room hadn't been cleaned and our beds were not made. I then went to reception to inquire about wifi access and was outraged to hear that there was a $10 charge for 3 days access. In disgust I payed the fee, only to find that the only place... More 

Helpful?
Thank Sam G
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 9, 2016 via mobile

Only stayed one night as I was passing through. Clean room (I had a 4 bed dorm), great pool and nice atmosphere. Normal kitchen/laundry facilities onsite, but also has a cafe/bar. Meals are nice, but expensive. Feral cats scavenge from the skip bin at night.

Helpful?
Thank Lela S
Treen M, Owner at The Backyard Inn, responded to this review

Thanks for your feeback - I appreciate it. More 

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