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Quest Rotorua Central

Certificate of Excellence
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1192 Hinemoa Street, Rotorua 3010, New Zealand
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Quest Rotorua Central
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Quest Rotorua Central
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283 reviews from our community

Traveler rating
    237
    44
    2
    0
    0
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68
129
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28
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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There are newer reviews for Quest Rotorua Central
See the most recent reviews
Nottingham
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 11, 2015

We travelled to Rotorua with no plans and picked the Quest based on its TA reviews. Colin was very welcoming and showed the apartment before we checked in. It is a lovely accommodation, very clean and modern. Our apartment on the third floor was extremely will equipped with everything you could imagine: cooker, microwave,dishwasher, washing machine, aircon in both rooms,... More 

Was this review helpful? Yes
Colin M, Owner at Quest Rotorua Central, responded to this review

Dear Wartnaby39, Trip Advisor is a great tool for finding accommodation - we are pleased that you were able to rely on previous guests experiences to make your accommodation choice. It is even better that you took the time to leave such a glowing review, after experiencing Quest. Quality apartments and excellent service is our mantra - so thank you... More 

Wellington, New Zealand
Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 8, 2015

Quest Apartment in Rotorua is a very nice place to stay. The room that we were in is very tidy and clean. Lighting is very nice and the room itself is well presented. The location is quite good as it is very near the shops and restaurants so you could just literally walk.

Was this review helpful? Yes
Colin M, Owner at Quest Rotorua Central, responded to this review

Dear Romil M, Its great to read that you enjoyed our central location and quality apartment style living. As you have experienced an Apartment offers great flexibility when compared with a traditional hotel. We thank you for taking the time to feedback and trust that we will have the opportunity to welcome you back from Wellington again, one day. Kind... More 

Auckland, New Zealand
Top Contributor
52 reviews 52 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 8, 2015

This was our second visit, the first time back to the Quest Rotorua in 18 months. As per the last time the whole experience was very smooth. I arranged the booking by phone and email with Francis, and received a pre-visit email a few days prior. Location is excellent, in the city centre 5 minutes walk from the restaurant precinct... More 

Was this review helpful? Yes 1
Colin M, Owner at Quest Rotorua Central, responded to this review

Dear n g, It is always a great endorsement in itself when a guest returns, so we are pleased that we were able to deliver on your expectations on your second visit. We thank you for taking the time to write your second review of Quest Rotorua Central. We hope that we get the opportunity to welcome you back again,... More 

Preston, Lancashire
Top Contributor
313 reviews 313 reviews
185 hotel reviews
274 helpful votes 274 helpful votes
5 of 5 stars Reviewed February 8, 2015

One of our top accommodations in our six week stay in New Zealand. Located in the centre of town with secure parking available within the building (at a reasonable extra cost of $10). Greeted by Colin, the owner who provided a friendly and comprehensive introduction of things to do in Rotorua. He also provided a complementary upgrade to a one... More 

Was this review helpful? Yes
Colin M, Owner at Quest Rotorua Central, responded to this review

Dear T-SGlobetrotters, Your heading says it all! We feel privileged to receive such a glowing review from such a Top Contributor on Trip Advisor. Excellent service is what we strive for, so we are pleased to hear that this was achieved. We hope that the rest of your time in New Zealand was as pleasurable. We shall look forward to... More 

Tannum Sands, Australia
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 30, 2015

We had a most pleasant experience staying at the Quest hotel Rotorua. There was a young man doing his internship for hotel management running the hotel while we were there and he was the most helpful and accommodating manager in the making we had ever met. We were originally booked in for 1 night but needed to stay a further... More 

Was this review helpful? Yes 1
Colin M, Owner at Quest Rotorua Central, responded to this review

Dear AstiMary, Thank you for your glowing review. Mautrits our intern from the Hague Hotel School in Holland has sadly returned to his studies after 5 months on placement with us. It is great to receive such positive feedback on how he looked after you. Its always a great endorsement when somebody extends their stay after check in from 1... More 

2 reviews
4 of 5 stars Reviewed January 30, 2015

All the staff were helpful and friendly they could not do enough to make our stay any better would recommend the quest to everyone . They even emailed after we left to wish us well for the rest of our holiday.

Was this review helpful? Yes
Colin M, Owner at Quest Rotorua Central, responded to this review

Dear Oitaxi, We appreciate that you have taken the time to write your first Trip Advisor review on Quest Rotorua Central. Its great that you enjoyed the hospitality and service that we offered you. We hope that we will have the opportunity of welcoming you back in the future. Kind Regards Colin & Lisa Franchise Directors More 

Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 29, 2015

Room was OK, bathroom was a bit small. The Lift was too small to fit everyone plus our luggages. In room movies selection is good. However, there was no free self service maps available at the reception. You have to come and ask the staff which one you like. Overall, it's an average Hotel / Service Apartment.

Was this review helpful? Yes
Colin M, Owner at Quest Rotorua Central, responded to this review

Dear Ivonne W, We appreciate you taking the time to write some feedback about your November stay on Trip Advisor. We are disappointed to read that you rated us as an Average Serviced Apartment. I am unable to determine what apartment that you were in, from a review of our reservations but would concur that you did stay with us... More 

Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 28, 2015

This hotel could not be recommended more highly. Colin and his staff are most obliging, professional and helpful. What was most impressive was the eye to detail – with every apartment having the same number of plates and cups and cutlery and all of good quality. My stay was 10 days ago and I travelled with my family and the... More 

Was this review helpful? Yes 1
Colin M, Owner at Quest Rotorua Central, responded to this review

Dear Audrey K, Wow! Thank you kindly for your observations - high standards of service is what we strive for here at Quest and we feel proud when the guests appreciate that. It was a pleasure to host you and your family while in Rotorua. We hope that you had a great New Zealand adventure and a safe return to... More 

Nottingham, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 25, 2015 via mobile

Could not recommend this hotel more highly. Currently touring New Zealand for six weeks and was the perfect place to stay. Centrally located for access to shops and restaurants. Met by friendly welcome from Francis, who couldn't have been more accommodating. Serviced apartment with hob, microwave and dishwasher. Very spacious and comfortable. Also had washer and dryer in bathroom. Just... More 

Was this review helpful? Yes 2
Colin M, Owner at Quest Rotorua Central, responded to this review

Dear Catherine R, We are pleased that you found us! Thank you for your 5 star review and kind words. We are stoked that you appreciated the service from Francis - that's the high level of service we strive for here at Quest Rotorua Central. There are 33 Quest properties in New Zealand - covering most major towns and cities... More 

Cumbria
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 23, 2015 via mobile

We spent two nights here on our way round North Island and I can thoroughly recommend it. This is a serviced apartment but the receptionist was very helpful and was able to recommend places to eat. The apartment was spacious and was spotlessly clean and the bed comfortable and the washer and tumble dryer were put to good use as... More 

Was this review helpful? Yes
Colin M, Owner at Quest Rotorua Central, responded to this review

Dear Connie072, We hope that you have had a great holiday while in New Zealand and pleased we were able to make a positive contribution to your stay. We appreciate such a positive endorsement from a Senior Contributor on Trip Advisor. We thank you for your kind words and wish you well till you get back safely to the UK.... More 

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