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All 96 Rotorua hotels

Treetops Lodge

5.0 of 5 Hotel   |   351 Kearoa Road | Horohoro, Rotorua 3077, New Zealand
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Treetops Lodge
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Ranked #12 of 96 Hotels in Rotorua
A recent review
5 of 5 stars reviewed 3 weeks ago
SSLightsmith Wellington, New Zealand
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130 reviews from our community

Traveler rating
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28
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Wellington, New Zealand
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My sister and I just spent a few days at TreeTops for a special birthday treat. It was just incredible. The beauty of the place is outstanding. The warmth and welcome by the excellent team working there was beyond any experience I have had. We were treated and felt as family. The massages we received at the lovely spa were... More 

Was this review helpful? Yes 1
TTLodgeManager, General Manager at Treetops Lodge, responded to this review

Kia Ora SSLightsmith and thank you for your wonderful posting. Amazing is a word we will gladly accept and thank you for choosing us to celebrate your special occasion with family. You were both lovely ladies and as sisters, naturally 2 peas in a pod!! You were both so interested while also respectful of not just our team and product,... More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I stayed here with my extended family - 8 people with ages ranging from 18 months to my 58 year old dad. Everyone had an incredible time! It was our first stop on a 2 week trip across New Zealand's North and South Islands and I would definitely say it was one of the highlights. The entire staff was incredibly... More 

Was this review helpful? Yes 2
TTLodgeManager, General Manager at Treetops Lodge, responded to this review

Kia Ora SMD8, thank you so much for your belated posting and we appreciate the time and effort made to do this even 6 weeks after your time with us. We remember your family very well given some of you traveled from the UK with some from the US for your family reunion and we are all very happy to... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 26, 2015

The things that make Treetops a 5-star experience luxury resort are the staff and the surroundings. Though I think most guests only stay a couple nights, I'd say my one piece of advice is to not over schedule yourself while you're there with activities that take place 'off campus' as it were. There is so much to do, see, and... More 

Was this review helpful? Yes 1
TTLodgeManager, General Manager at Treetops Lodge, responded to this review

Kia Ora Spparkle and thank you for visiting us from the UK which is a big trip to make. I am glad we were able to provide you an experience that lived up to all expectations. It is our intention to ensure you feel like you are at home very early in your stay and I am glad we succeeded... More 

Dallas
Top Contributor
61 reviews 61 reviews
58 hotel reviews
133 helpful votes 133 helpful votes
4 of 5 stars Reviewed January 23, 2015

We only stayed there 1 night, but I was underwhelmed. The physical beauty of the area is nothing compared to Huka and the rooms are not super luxury and there lots of scary bugs. We did like the staff, great food and the GM was first class and is very good at his job. If only the staff of Treetops... More 

Was this review helpful? Yes 1
TTLodgeManager, General Manager at Treetops Lodge, responded to this review

Kia Ora CDUB212121 and thank you for your comparison to a property like Huka lodge which certainly has a worldwide reputation that oozes quality and style. I respect you were underwhelmed and given only a 1 night stay, I can see how this is possible as we are 2500 acres of virgin wilderness estate different in style, design and product... More 

London, United Kingdom
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 23, 2015

Been in travel industry for several years. Never experienced a hotel that takes bookings and then does not honour them without trying to fix the problem. Confirmation number received from them and email confirmation, then when we reconfirmed arrival time 36 hours before getting there - 'ah sorry we can't honour the booking'. Rubbish hotel manager who uses 100 words... More 

Was this review helpful? Yes 4
TTLodgeManager, General Manager at Treetops Lodge, responded to this review

Kia ora Ian A and thank you for your posting. Given the volume of correspondence so far between yourself and your wife, I have been expecting this posting and welcome this from you as it also allows me an opportunity to reply accordingly. From quite a young age, my very wise father said to me that there were always 3... More 

Amsterdam, The Netherlands
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 18, 2015

We stayed at Treetops as a surprise couple of days away for my wife & I without our 3 yr old. I wanted to get some great NZ landscapes, food and kiwiana before we headed back to Amsterdam where we live right now. I grew up on a farm in NZ and wanted to get away to a place that... More 

Was this review helpful? Yes
TTLodgeManager, General Manager at Treetops Lodge, responded to this review

Kia Ora 8thkiwi and thank you for your wonderful posting. We are all very proud of our product, our team, the experience we provide being as local and as genuine as possible, after all that's what most people are coming to NZ for is to experience this beautiful country and its people. I appreciate the need for international team every... More 

Santa Barbara, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 14, 2015

We recently stayed at Treetops for 3 nights. Our group of six ranged in age from 24-64 years. A wonderful time was had by all! As noted in other reviews, the bedrooms, villas and common areas are all beautiful and well-appointed. The surrounding grounds are stunning. But what makes staying at Treetops particularly special is the people. Luke and his... More 

Was this review helpful? Yes
TTLodgeManager, General Manager at Treetops Lodge, responded to this review

Kia Ora Kristy H and family. Thank you for travelling to us from the US of A. You have obviously traveled to some wonderful locations as stated, so to be ranked up with the equivalent of those is truly humbling and greatly appreciated. We are not arrogant, conceited nor do we pretend we are someone we are not, we just... More 

New York City, New York
2 reviews
5 of 5 stars Reviewed January 13, 2015

A home away from home! From the moment we arrived at Treetops Lodge, we were made to feel so special being greeted by the GM, Luke Harley, and his staff. In the middle of 2500 acres of natural beauty, this is an oasis of tranquility. Beautiful spacious rooms minutes from the main lodge gave us the privacy we liked but... More 

Was this review helpful? Yes
TTLodgeManager, General Manager at Treetops Lodge, responded to this review

Kia Ora Dorey N and thank you for visiting us from the big apple. Quite a big difference in environment and climate at this time of year with a gorgeous NZ summer relative to your NY winter over xmas and new year. A long way to come and I am glad you found your paradise. We also love our paradise... More 

1 review
5 of 5 stars Reviewed January 12, 2015

Exceeded our expectations. Beautiful, spacious villas that are well furnished and private. On property activities (hiking, fishing, hunting) are worth reserving some free time for and the resort offers a number of world class activities/excursions that are nearby. Lodge has a spacious and beautiful main builiding with club like feel and lots of history. Staff and hospitality were outstanding, service... More 

Was this review helpful? Yes
TTLodgeManager, General Manager at Treetops Lodge, responded to this review

Kia Ora AES135 and thank you for staying with us. We all appreciate your posting with the positive contribution of what has been provided. We will take "Wonderful and outstanding" in the same sentence any day of the week and twice on Sunday, so we are glad we all had such an impact on your Treetops and NZ experience. I... More 

Bainbridge island
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 9, 2015

I was ending my 3 week holiday with my family and so looked forward to staying at the Treetop Lodge. I will begin by saying the staff and lodge are exceptional. The lodge is beautiful and a wonderful place to relax and just enjoy the scenery. However, the Pheasant Cottage was beyond disappointing. The accommodation is extrembly dated - old... More 

Was this review helpful? Yes
TTLodgeManager, General Manager at Treetops Lodge, responded to this review

Kia Ora Sailgone and I appreciate your notes about the Pheasant Cottage. In a forum like this, we have to be accepting of not just the positive postings (which is the overwhelming majority as is evident) but also the negative ones as well. As sure as death and taxes, people have different expectations and experiences. Obviously given your rating, this... More 

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Additional Information about Treetops Lodge

Address: 351 Kearoa Road | Horohoro, Rotorua 3077, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Treetops Lodge 5*
Number of rooms: 12
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Also Known As:
Treetops Hotel Rotorua
Hotel Style:
#3 Romantic Hotel in Rotorua
#7 Spa Hotel in Rotorua
#11 Luxury Hotel in Rotorua
#35 Family Hotel in Rotorua

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