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Treetops Lodge

5.0 of 5
351 Kearoa Road | Horohoro, Rotorua 3077, New Zealand
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Treetops Lodge
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Ranked #9 of 96 Hotels in Rotorua
A recent review
5 of 5 stars reviewed 1 week ago
RoystonSas Auckland Region, New Zealand
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134 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Auckland Region, New Zealand
Top Contributor
242 reviews 242 reviews
56 hotel reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed 1 week ago

What a find! Treetops is so much more than a smart place to stay; it's THE place to stay in NZ - it's world-class, gracious, inspiring and one of the most marvellous experiences we have ever had, anywhere. Treetops is in a class of its own. The staff are among the key factors that make it so special: Luke, General... More 

Was this review helpful? Yes
TTLodgeManager, General Manager at Treetops Lodge, responded to this review

Kia Ora RoystonSas and thank you for your very comprehensive overview of what we enjoy providing. Who are we to argue when you have in excess of a double tonne of postings, including 56 hotel reviews at last count. That is a lot of experience and comparitive information to digest, therefore we will gladly accept what you have provided. What... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We had our wedding at Treetops Lodge. We have had many wonderful comments, several guests felt it was the best wedding ever attended and another guest described it as "quite magnificent". The staff were all wonderful to deal with. Food was spot on. We look forward to staying again soon. Special thanks to Luke, Teneale, Riki & John.

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TTLodgeManager, General Manager at Treetops Lodge, responded to this review

Kia Ora George N and thank you for your posting. Congratulations on your wedding to Erica and it really was a wonderful day, thank you for choosing us to celebrate this special occasion. While we appreciate the names you have mentioned of team involved for this special day, there were about 15-16 other team on the day that were the... More 

San Jose, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Lodge is in a beautiful woods with 20 foot ferns. It has its own waterfall, a hour hike up mostly. Lodge packed lunch. We enjoyed solo time with the private falls. Nice spa. Maori takes you on quiet ride through property. Food is good.

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TTLodgeManager, General Manager at Treetops Lodge, responded to this review

Kia Ora Kreider2014 and thank you for visiting us from San Jose. We are a beautiful setting and I am glad you also felt this as we are just as proud of our environment and product too. The Bridal Veil waterfall is arguably our greatest asset (besides our team) which is a beautiful walk in itself, let alone the jaw... More 

Cambridge, New Zealand
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for a night (subsequently extended for two nights as so happy with the experience). From arrival at Treetops to departure service was excellent, especially the lively Luke who runs the place! Very helpful and obliging, but most importantly, made one feel good about oneself! Wonderful main lodge building - ideal for relaxing my the fire and sipping... More 

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TTLodgeManager, General Manager at Treetops Lodge, responded to this review

Kia Ora Gib_11 and thank you for your posting. It is wonderful when we can make such an impact on a guests stay, that they change their plans to extend with us for 2 additional nights. This provides us a "mission accomplished" feeling that we have achieved our goal and made you feel at home in the first few hours... More 

Wellington, New Zealand
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 7, 2015

My sister and I just spent a few days at TreeTops for a special birthday treat. It was just incredible. The beauty of the place is outstanding. The warmth and welcome by the excellent team working there was beyond any experience I have had. We were treated and felt as family. The massages we received at the lovely spa were... More 

Was this review helpful? Yes 1
TTLodgeManager, General Manager at Treetops Lodge, responded to this review

Kia Ora SSLightsmith and thank you for your wonderful posting. Amazing is a word we will gladly accept and thank you for choosing us to celebrate your special occasion with family. You were both lovely ladies and as sisters, naturally 2 peas in a pod!! You were both so interested while also respectful of not just our team and product,... More 

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 29, 2015

I stayed here with my extended family - 8 people with ages ranging from 18 months to my 58 year old dad. Everyone had an incredible time! It was our first stop on a 2 week trip across New Zealand's North and South Islands and I would definitely say it was one of the highlights. The entire staff was incredibly... More 

Was this review helpful? Yes 2
TTLodgeManager, General Manager at Treetops Lodge, responded to this review

Kia Ora SMD8, thank you so much for your belated posting and we appreciate the time and effort made to do this even 6 weeks after your time with us. We remember your family very well given some of you traveled from the UK with some from the US for your family reunion and we are all very happy to... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 26, 2015

The things that make Treetops a 5-star experience luxury resort are the staff and the surroundings. Though I think most guests only stay a couple nights, I'd say my one piece of advice is to not over schedule yourself while you're there with activities that take place 'off campus' as it were. There is so much to do, see, and... More 

Was this review helpful? Yes 1
TTLodgeManager, General Manager at Treetops Lodge, responded to this review

Kia Ora Spparkle and thank you for visiting us from the UK which is a big trip to make. I am glad we were able to provide you an experience that lived up to all expectations. It is our intention to ensure you feel like you are at home very early in your stay and I am glad we succeeded... More 

Dallas
Top Contributor
61 reviews 61 reviews
58 hotel reviews
135 helpful votes 135 helpful votes
4 of 5 stars Reviewed January 23, 2015

We only stayed there 1 night, but I was underwhelmed. The physical beauty of the area is nothing compared to Huka and the rooms are not super luxury and there lots of scary bugs. We did like the staff, great food and the GM was first class and is very good at his job. If only the staff of Treetops... More 

Was this review helpful? Yes 1
TTLodgeManager, General Manager at Treetops Lodge, responded to this review

Kia Ora CDUB212121 and thank you for your comparison to a property like Huka lodge which certainly has a worldwide reputation that oozes quality and style. I respect you were underwhelmed and given only a 1 night stay, I can see how this is possible as we are 2500 acres of virgin wilderness estate different in style, design and product... More 

London, United Kingdom
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 23, 2015

Been in travel industry for several years. Never experienced a hotel that takes bookings and then does not honour them without trying to fix the problem. Confirmation number received from them and email confirmation, then when we reconfirmed arrival time 36 hours before getting there - 'ah sorry we can't honour the booking'. Rubbish hotel manager who uses 100 words... More 

Was this review helpful? Yes 5
TTLodgeManager, General Manager at Treetops Lodge, responded to this review

Kia ora Ian A and thank you for your posting. Given the volume of correspondence so far between yourself and your wife, I have been expecting this posting and welcome this from you as it also allows me an opportunity to reply accordingly. From quite a young age, my very wise father said to me that there were always 3... More 

Amsterdam, The Netherlands
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 18, 2015

We stayed at Treetops as a surprise couple of days away for my wife & I without our 3 yr old. I wanted to get some great NZ landscapes, food and kiwiana before we headed back to Amsterdam where we live right now. I grew up on a farm in NZ and wanted to get away to a place that... More 

Was this review helpful? Yes
TTLodgeManager, General Manager at Treetops Lodge, responded to this review

Kia Ora 8thkiwi and thank you for your wonderful posting. We are all very proud of our product, our team, the experience we provide being as local and as genuine as possible, after all that's what most people are coming to NZ for is to experience this beautiful country and its people. I appreciate the need for international team every... More 

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