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Treetops Lodge

Certificate of Excellence
351 Kearoa Road | Horohoro, Rotorua 3077, New Zealand
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Treetops Lodge
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Ranked #9 of 96 Hotels in Rotorua
Certificate of Excellence
A recent review
5 of 5 stars Reviewed May 10, 2015
Des546 London, United Kingdom
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137 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 10, 2015

We fly fished for trout, helicoptered to White Island and went shooting in a day and a half. Each activity could not have been bettered and White Island is a world-class trip. Both 5 course dinners were excellent with wines to match.

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Dubrovnik, Croatia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 27, 2015 via mobile

Thanks to the team at tree tops, we had an amazing weekend full of activities (fly fishing, 4wd Safari tour, waterfall hike, clay bird shooting, White Island helicopter trip, etc). Unforgettable was the White Island and Mt Tawarera helicopter trip, none of us will forget that, simply breathtaking. Di the pilot was the best pilot and extremely knowledgable of the... More 

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Reno, Nevada
1 review
5 of 5 stars Reviewed April 22, 2015

Our family of 4 (including two young boys) recently visited Treetops and we cannot say enough about the outstanding service, amenities, and attention to detail offered by Luke and his staff. The food and wine selections were phenomenal, and the “estate to plate” concept embraced by Treetops is clearly evident. Everything about our stay was 5-star, the quality matching value... More 

Was this review helpful? Yes
TTLodgeManager, General Manager at Treetops Lodge, responded to this review

Kia Ora mcmtdm and thank you for visiting us from Reno, Nevada. Unfortunately this may be my last reply to guests of Treetops lodge, as I will be finishing here the end of April but I could not think of a better family to reply to as my last. You were all just lovely and it is good looking after... More 

Auckland Region, New Zealand
Level Contributor
262 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 stars Reviewed April 12, 2015

What a find! Treetops is so much more than a smart place to stay; it's THE place to stay in NZ - it's world-class, gracious, inspiring and one of the most marvellous experiences we have ever had, anywhere. Treetops is in a class of its own. The staff are among the key factors that make it so special: Luke, General... More 

Was this review helpful? Yes 2
TTLodgeManager, General Manager at Treetops Lodge, responded to this review

Kia Ora RoystonSas and thank you for your very comprehensive overview of what we enjoy providing. Who are we to argue when you have in excess of a double tonne of postings, including 56 hotel reviews at last count. That is a lot of experience and comparitive information to digest, therefore we will gladly accept what you have provided. What... More 

1 review
5 of 5 stars Reviewed March 29, 2015

We had our wedding at Treetops Lodge. We have had many wonderful comments, several guests felt it was the best wedding ever attended and another guest described it as "quite magnificent". The staff were all wonderful to deal with. Food was spot on. We look forward to staying again soon. Special thanks to Luke, Teneale, Riki & John.

Was this review helpful? Yes
TTLodgeManager, General Manager at Treetops Lodge, responded to this review

Kia Ora George N and thank you for your posting. Congratulations on your wedding to Erica and it really was a wonderful day, thank you for choosing us to celebrate this special occasion. While we appreciate the names you have mentioned of team involved for this special day, there were about 15-16 other team on the day that were the... More 

San Jose, California
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed March 18, 2015

Lodge is in a beautiful woods with 20 foot ferns. It has its own waterfall, a hour hike up mostly. Lodge packed lunch. We enjoyed solo time with the private falls. Nice spa. Maori takes you on quiet ride through property. Food is good.

Was this review helpful? Yes
TTLodgeManager, General Manager at Treetops Lodge, responded to this review

Kia Ora Kreider2014 and thank you for visiting us from San Jose. We are a beautiful setting and I am glad you also felt this as we are just as proud of our environment and product too. The Bridal Veil waterfall is arguably our greatest asset (besides our team) which is a beautiful walk in itself, let alone the jaw... More 

Cambridge, New Zealand
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 17, 2015

We stayed here for a night (subsequently extended for two nights as so happy with the experience). From arrival at Treetops to departure service was excellent, especially the lively Luke who runs the place! Very helpful and obliging, but most importantly, made one feel good about oneself! Wonderful main lodge building - ideal for relaxing my the fire and sipping... More 

Was this review helpful? Yes 1
TTLodgeManager, General Manager at Treetops Lodge, responded to this review

Kia Ora Gib_11 and thank you for your posting. It is wonderful when we can make such an impact on a guests stay, that they change their plans to extend with us for 2 additional nights. This provides us a "mission accomplished" feeling that we have achieved our goal and made you feel at home in the first few hours... More 

Wellington, New Zealand
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 7, 2015

My sister and I just spent a few days at TreeTops for a special birthday treat. It was just incredible. The beauty of the place is outstanding. The warmth and welcome by the excellent team working there was beyond any experience I have had. We were treated and felt as family. The massages we received at the lovely spa were... More 

Was this review helpful? Yes 1
TTLodgeManager, General Manager at Treetops Lodge, responded to this review

Kia Ora SSLightsmith and thank you for your wonderful posting. Amazing is a word we will gladly accept and thank you for choosing us to celebrate your special occasion with family. You were both lovely ladies and as sisters, naturally 2 peas in a pod!! You were both so interested while also respectful of not just our team and product,... More 

London, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed January 29, 2015

I stayed here with my extended family - 8 people with ages ranging from 18 months to my 58 year old dad. Everyone had an incredible time! It was our first stop on a 2 week trip across New Zealand's North and South Islands and I would definitely say it was one of the highlights. The entire staff was incredibly... More 

Was this review helpful? Yes 2
TTLodgeManager, General Manager at Treetops Lodge, responded to this review

Kia Ora SMD8, thank you so much for your belated posting and we appreciate the time and effort made to do this even 6 weeks after your time with us. We remember your family very well given some of you traveled from the UK with some from the US for your family reunion and we are all very happy to... More 

London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 26, 2015

The things that make Treetops a 5-star experience luxury resort are the staff and the surroundings. Though I think most guests only stay a couple nights, I'd say my one piece of advice is to not over schedule yourself while you're there with activities that take place 'off campus' as it were. There is so much to do, see, and... More 

Was this review helpful? Yes 1
TTLodgeManager, General Manager at Treetops Lodge, responded to this review

Kia Ora Spparkle and thank you for visiting us from the UK which is a big trip to make. I am glad we were able to provide you an experience that lived up to all expectations. It is our intention to ensure you feel like you are at home very early in your stay and I am glad we succeeded... More 

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