The Treetops Lodge completely lived up to the descriptions other travelers had provided on this website and in guide books I had read. There aren't enough superlatives I could use to describe the warmth of the greeting we received, the magnificence of the architecturally beautiful modern wooden lodge decorated with local Maori carvings, the large and oh-so comfortable villas with... more

We stayed at the Treetops in a forest view villa for 3 days in July. Overall, we would highly recommend Treetops for its large eco-reserve, the cozy accommodation and, above all, the highly personal service. Positives The service. Service was attentive, personal and friendly. We were greeted by name by many of the staff. Everyone at Treetops: owner John, General... more

This is a long overdue follow-up to our original review (see below). I wanted to acknowledge the excellent follow-up to the review by the manager - Heiko Kaiser. Heiko was very disturbed to read of our experince, and did everything he could to take on board our comments. We were offered a refund, and have been invited back to stay... more

We stayed at Treetops in February at the end of our honeymoon trip around New Zealand and absolutely loved it. The service was incredible and so personal - every need was met. Heiko and his staff were always on hand to answer our questions, offer suggestions and generally take care of us. We were upgraded from a lodge room to... more

We stayed at Treetops Lodge for one night in mid-June 2009. I had booked the stay as a surprise for my girlfriend's birthday. What can I say? The stay was perfect from start to finish, and we could not have wished for a better trip! The service was spot on, discreet yet warm and welcoming, and very helpful. We were... more

Treetops Lodge: Luxury no doubt, but does come at a hefty price. Be prepared to experience the life of a private estate owner. The courteous and extremely amiable staff of the lodge, led by the manager Heiko make you feel as if you are the sole owner of this lush, sprawling, private estate. Was on my honeymoon and we took... more

We drove to Rotorua with no accommodation booked. Understanding it is a tourist town really didn’t prepare us for this franchise dense town with its industrial architecture and clinical feel. We drove to ‘Peppers on the Point Lodge’ to have a look and felt that – while it might be the best available in the town - it was not... more

There isn't much you can say about Treetops except - Unbelievable! The entire Treetops team from Heiko (the manager) down to his dog were top notch. The food was excellent and the Chef produced some of our most memorable meals in NZ. My wife and I and two other couples spent three wonderful days at the Lodge and every need... more

My wife and I stayed three nights with four friends of ours in three of the villas. The staff could not have been more accommodating. The rooms were available early and we were encouraged to hike some of their walking trails, which we ended up doing on a daily basis. Not having a car, one of the staff members agreed... more