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All 94 Rotorua hotels

Regal Palms 5 Star City Resort

5.0 of 5 Resort   |   350 Fenton St, Rotorua 3010, New Zealand (Formerly Regal Palms Motor Lodge)
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Regal Palms 5 Star City Resort
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95%
Ranked #14 of 94 hotels in Rotorua
A recent review
5 of 5 stars reviewed 1 week ago
AucklandKitten12 Auckland
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240 people have reviewed this hotel

Traveler rating
    153
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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  • Italian first
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English first
Auckland
Contributor
19 reviews 19 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This was our family's 6th or 7th time here and as usual it was wonderful. The rooms are immaculate and well supplied with delicious smelling toiletries (it's the small things that matter to mums!) and plenty of beds. Our in room spa was a real treat, but not matched by the large warm pool in the forecourt which was fabulous... More

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Tauranga, New Zealand
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Lovely clean spacious rooms. Clean fresh large bathroom with lovely thick towels. Comfy pillows. Lots of nice extra touches, such as chocolate on checkout, biscuits on arrival. Warm room on arrival on a cold wet day.

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Wellington, New Zealand
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a good, standard family hotel. Very close to Whakarewarewa Thermal Village, right on Fenton St. Our room was clean, with little extras like cookies, tea, and a coffee press, and a very welcome spa bath. We found the staff particularly helpful, spending ages talking to us about attractions, routes, and restaurants to help us find what suited us... More

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UK
Contributor
17 reviews 17 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 14, 2014

We chose to stay at Regal Palms as we were visiting family who live in a nearby street. We booked the accessible ground floor studio unit as I am a wheelchair user and there is no lift to upper units. We found the studio to be smart, clean, though quite compact although there was just enough room to get around... More

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Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 29, 2014

We stayed in a 2 bedroom apartment which was well designed with plenty of room in the bedrooms and living room area and all you need in the kitchen. The spa bath was huge and the children had much fun in that. This place is well thought through for children with the mini golf course, playground and pool. It is... More

Was this review helpful? Yes 1
Tauranga, New Zealand
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 28, 2014 via mobile

As an international traveller we were very impressed with everything offered here at the Regal Palms..definitely up to & better than a lot of International accommodation. Very friendly most helpful service,clean tidy and offered every thing we need Absolutely we will stay here again!! AWESOME STAY

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Auckland Region, New Zealand
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 22, 2014

Me and my partner traveled to Rotorua and stayed at Regal palms for a get away as we both lead a busy life. Our check in process was very fast and organized. the room were very clean, and organised and had everything you would need. The spa bath was a great plus of the room. But if you want a... More

Was this review helpful? Yes 2
Ross M, Manager at Regal Palms 5 Star City Resort, responded to this review

We are sorry your break was not peaceful which is not the norm but it was the start of the school holidays and Easter as well so the children were obviously quite excited but as you say their parents should keep them under control As for the interruption from the cleaners the very sign you had on your bed has... More

Newcastle, New South Wales, Australia
Contributor
14 reviews 14 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 13, 2014

Stayed in a two bedroom apartment. Nice clean accommodation. Comfortable enough. Good amenities. Staff friendly and helpful. However we always require a smoke free room (two members of family have an allergy to tobacco). Sadly smokers are allowed on the veranda and the doors do not seal. We were forced to vacate the lounge room of our apartment early. Bad... More

Was this review helpful? Yes 1
Sydney, Australia
Top Contributor
72 reviews 72 reviews
40 hotel reviews
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed March 24, 2014

We chose the Regal Palms Resort for our first visit to Rotorua and we were not disappopinted and would choose it again despite an initial hiccup. I had booked an overnight stay but a few days before arrival rang to book a second night. However, upon arrival we found the extra booking had not been written down which caused some... More

Was this review helpful? Yes
Contributor
18 reviews 18 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 22, 2014 via mobile

Friendly service. Great size units and facilities and immaculately clean and tidy. Stayed 2 nights and the cleaners were also friendly and accommodating. Chilling in the spa bath with a bottle of bubbles was incredibly relaxing. Outdoor pool could be a bit warmer as it goes into Autumn. We will definitely stay again when in Taupo

Was this review helpful? Yes 2
Ross M, Manager at Regal Palms 5 Star City Resort, responded to this review

Many thanks for your kind comments - we do raise the pool temperature as the weather gets colder but as the weather is still quite warm we haven't raised it too much yet More

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Additional Information about Regal Palms 5 Star City Resort

Address: 350 Fenton St, Rotorua 3010, New Zealand (Formerly Regal Palms Motor Lodge)
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Regal Palms 5 Star City Resort 5*
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Also Known As:
Regal Palms 5 Star City Hotel Rotorua

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style
#2 Top resorts Hotel in Rotorua #8 Family Hotel in Rotorua #10 Business Hotel in Rotorua #13 Luxury Hotel in Rotorua #23 Romantic Hotel in Rotorua
Hotel Class
Number of rooms
44

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