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Regal Palms 5 Star City Resort

Travelers' Choice award winner
350 Fenton Street | Corner Ward Avenue, Rotorua 3010, New Zealand (Formerly Regal Palms Motor Lodge)
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Best prices for: 1 room 1 guest
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Regal Palms 5 Star City Resort
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Regal Palms 5 Star City Resort
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310 reviews from our community

Traveler rating
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    20
    1
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116
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Tallahassee, Florida
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed yesterday NEW

Although it was not a traditional "5 star resort"( it was more of a hotel than a resort) it was 5 stars in our book. We arrived late and the front desk was more than accommodating. She recommended a great Japanese restaurant nearby and gave us cookies and milk upon check in. We arrived in our room and were blown... More 

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Kent, United Kingdom
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked this five star motel as we wanted to be able to do some laundry during our tour of New Zealand and it did the job. Not normally somewhere we would normally stay but the rooms were a reasonable size, a small kitchenette, with a large bathroom, the only downside for us was that we couldn't open the windows.... More 

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Droitwich, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We moved here after staying a night at what was essentially the worst hotel in New Zealand, initially for one night, but it was so comfortable and homely we stayed another. The staff were welcoming, friendly and helpful, the room was spacious and had a huge clean bathroom (emphasis on clean after previous hotel), with a spa bath, well stocked... More 

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Canberra, Australia
Top Contributor
259 reviews 259 reviews
98 hotel reviews
184 helpful votes 184 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Regal Palms was expensive for the standard of accommodation we received. There were a lot of little things wrong with the hotel. Check-in was easy and quick. However we were offered a newspaper the next morning, which we said we would like. However the newspaper never eventuated. There was no shower cap in the bathroom. The shower water pressure was... More 

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Top Contributor
76 reviews 76 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 13, 2015

This is a great place to stay, the rooms are lovely with an amazing bath tub, its more like a jacuzzi. There is a swimming pool, a gym, mini golf and also mountain bikes all in the cost, the bikes are really nice to ride. The people who ran the hotel were so kind and generous giving us a lift... More 

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Sydney, Australia
Top Contributor
124 reviews 124 reviews
23 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed April 6, 2015 via mobile

We stayed for two nights at the Regal Palms with our two children. We had a suite with two bedrooms, very spacious rooms and well maintained. The bathroom was enormous with a spa bath. Shower pressure was not great. Accommodation was very good for the price. Kids loved the mini golf and the pool. We ordered breakfast each day which... More 

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Australia
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed April 3, 2015

Just arrived and DISAPPOINTEDLY!! It is NOT a 5 star resort but a MOTEL!! Kids screaming while we try to have a quiet drink on the 'Verandah' which is basically a corridor, there is no restaurant or coffee shop, the ' studio' is a standard hotel room with a hot plate and the door taken off the bathroom. For the... More 

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Ross M, Manager at Regal Palms 5 Star City Resort, responded to this review

We were warned about this lady by our receptionist as she had the above attitude before she had even got to the room.We are Qualmark rated as a 5 Star property and do take much pride in keeping the standard high at a considerable cost I might add. We have never advertised as having a restaurant on site but are... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 31, 2015

We were going to arrive much later than we expected so on calling the manager he was happy to wait up for us to arrive so he could show us to our room, something that we appreciated very much. The room was lovely and very clean. All the amenities were excellent and well kept. Would definitely stay there again if... More 

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Auckland Region, New Zealand
2 reviews
5 of 5 stars Reviewed March 30, 2015

A group (14) of us stayed last week and the staff couldnt have been more helpful, the units a wonderfully maintained and clean and we would stay there again. Also ask for their group discount very generous.

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North Shore City, New Zealand
2 reviews
5 of 5 stars Reviewed March 30, 2015

We had a brilliant stay at the Regal Palms for our honeymoon and made full use of all the amenities... sauna, swimming pool, gym, tennis court, mountain bikes, mini-golf, movies, sky tv, wifi, & a spa bath in our room! The staff were lovely and very accommodating when we wanted to book for an extra night. We will certainly be... More 

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