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All 93 Rotorua hotels

Holiday Inn Rotorua

4.5 of 5 Hotel   |   10 Tryon Street, P.O. Box 6220, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
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Ranked #41 of 93 hotels in Rotorua
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
marywgtn Wellington
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243 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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English first
Wellington
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Third stay here, and everything pretty good. Comfortable well appointed rooms, good quality linens. Restaurant and bar very good, delicious buffet with a good range of choices. Staff lovely. Outdoor pool & spas fantastic. Some areas getting a bit tired - the lifts very old, and the bathrooms need a wee freshen up.

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Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear marywgtn, Thank you for returning to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor. It is good to read that you have had another comfortable stay with us, and I am pleased you continue to enjoy the pool and spas. We appreciate you sharing your experience, and for mentioning our lovely... More

Carnoustie, United Kingdom
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent three extremely comfortable nights. Comfortable bed and room had good facilities. Had breakfast and supper on a couple of occasions. Nice well prepared food and not overly expensive. The staff were all very pleasant, extremely helpful and welcoming. There is a shuttle bus into the centre which we used several times. The hotel is quite far out so this... More

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Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Totti M, Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor. I am pleased you enjoyed a comfortable and pleasant stay with us, and thank you for mentioning our helpful and welcoming staff. We appreciate your feedback and look forward to welcoming you back the next time... More

Benfleet, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Rotorua is such a popular tourist spot that it is home to many places to stay but the majority are motels and if you want a little more comfort and personal attention I would recommend the Holiday Inn. The rooms are spacious and comfortable but for us it was the dining experience that was the star. The dinner options of... More

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Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Ian S, Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor. I am pleased to read that you enjoyed a comfortable stay with us, and I am delighted to see that our dining experience was well suited to you. Thank you for sharing your experience, and for... More

Wellington, New Zealand
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I really enjoyed stay there. The quality of sleep was good. Heated swimming pool - really nice. Location may be a bit of an issue - its close to Te Puia, but its far from the city centre. Price - reasonable for the quality provided. Breakfast - average plus - standard selection plus some additions like miso soup, dumplings or... More

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Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Jacek_TA, Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor. It is good to read that you enjoyed your stay with us, and made the most of our facilities. Your suggestions are appreciated. Thank you for sharing your experience, and for mentioning our really friendly staff. We... More

Portland, Oregon
Top Contributor
129 reviews 129 reviews
96 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for a couple of nights in December--a large family taking four rooms. Despite the fact that we booked well in advance, they somehow couldn't manage to get us all in the same building, which was a bit of a downer. But the front desk staff were unfailingly friendly, from check-in to check-out. The hotel, including the rooms,... More

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Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear MoseyOn, Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor. I am sorry we weren’t able to accommodate your party altogether, and I am pleased you enjoyed our location with views over the geothermal reserve. Thank you for mentioning our friendly staff. We appreciate your feedback and... More

Waldorf, Maryland
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 4 weeks ago

I found this hotel to be a typical Holiday Inn. The staff was friendly and our room was clean. Because of the location, our room did smell like sulfur, but we were able to see the steam from two geothermal vents from our balcony. The view was one of the reasons I chose to stay at this hotel, so the... More

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Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Stacy L, Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor. It is good to read that you enjoyed your stay with us, and appreciated the views from your room. Thank you for sharing your experience, we appreciate your feedback and look forward to welcoming you back... More

Zurich, Switzerland
Top Contributor
77 reviews 77 reviews
77 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed for one night on our tour of New Zealand. The hotel is conveniently located outside the city center, very close to the Whakarewarewa Maori village and delivers the standard service that you expect from a Holiday Inn. The staff was fantastic throughout our stay and was the definite plus of the property; we even received the happy hour... More

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Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear GioVale20, Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor. I am pleased to see you enjoyed our convenient location, and made the most of our ‘massive’ Breakfast Buffet. Thank you for making special mention of our fantastic staff being a definite plus of your stay here.... More

Thane, India
Contributor
12 reviews 12 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 13, 2014

the place is very neat and tidy. the staff is ready helpful though the service may be a bit late but what is commendable is the effort put up by them to bring smile to your face. i had got my car batteries drained out but the staff immediately made arrangements for getting the car started and went an extra... More

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Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Rahul S, Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor. I am pleased you enjoyed your stay, and thank you for mentioning our extraordinary staff going the extra mile to bring a smile to your face. We appreciate your feedback and look forward to welcoming you... More

Hamilton, New Zealand
Contributor
12 reviews 12 reviews
5 of 5 stars Reviewed March 11, 2014

Holiday Inn Rotorua far exceeded our expectations. There was plenty of parking and our check in welcome was warm and professional. There's a really warm, family-friendly and relaxed feeling at this hotel -- which you notice from the moment you enter their lobby. It's hard to explain...but it's so much warmer than a lot of hotels we have stayed in.... More

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Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear WTRNZ, Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor. I am delighted to see you enjoyed your stay with us, and made the most of our facilities. Thank you for making special mention of our staff going out of their way to ensure you had anything... More

Ormskirk
Contributor
17 reviews 17 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 10, 2014

Our room was clean and spacious , and we were pleased to find a fridge and tea and coffee making facilities. The hotel is quite a distance from the town centre , and there is a shuttle bus if you do not want to drive. The pool was an added bonus, and it was free to park at the hotel.... More

Was this review helpful? Yes
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Anne W, Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor. I am pleased you enjoyed the pool and spa area, and your clean and spacious room. We appreciate your feedback and look forward to welcoming you back the next time you travel our way. Kind regards,... More

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Additional Information about Holiday Inn Rotorua

Also Known As:
Holiday Inn Rotorua Hotel Rotorua
Holiday Inn Rotorua Hotel
Heritage Hotel Rotorua
Rotorua Heritage Hotel
Address: 10 Tryon Street, P.O. Box 6220, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
Phone Number:
Location: New Zealand > North Island > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Rotorua
#26 Luxury Hotel in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Holiday Inn Rotorua 4.5*
Official Description (provided by the hotel):
Holiday Inn Rotorua is set amongst Rotorua’s stunning natural environment, only steps away from the Whakarewarewa Thermal reserve. ... more   less 
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