Stayed for two nights in January 2012 with a family of four. Got upgraded on check in to view over the Whakerewarewa Thermal Village and also allowed to check in early. This was a great start. The rooms were great and so was the view of the Village, comfy beds and nice decor. It was misty rain on the first... More

We only stayed one night at the Holiday Inn on our road trip through New Zealand, and for this it was perfect. It wasn't one of the most expensive places we used and therefore we didn't have terribly high hopes but it was clean, with good amenities, friendly staff and the comfiest bed ever! Good sized room overlooking the car... More

We booked for a long w/e in Rotorua at quite late notice last week and were surprised to find that the hotel (in which we've stayed at least 6 or 7 times before) had changed from the 'Park Heritage Hotel' to a member of the Holiday Inn franchise. Notwithstanding a few apprehensioins about that, the hotel was basically very good... More

Booked over phone and got a very good rate. Supposed to be a romantic night (Xmas gift) so when I made the booking I used a friends c/card to keep it a surprise and so she wouldnt know $ or details etc. Turned up and room was average. Asked for a bigger room and got that no problems. When we... More

The hotel had bad air circulation and add to that the smell from the sulphur pools... it was not good. More

We stayed in room "816" which was on the second floor (G, 1, 2) of the wing. The views over the geothermal park were very nice. We were originally put in a ground floor room but asked for one a bit higher as the views of the fence were not that exciting. Our room was very nicely laid out with... More

We have stayed at the Holiday inn (used to be Heritage) hotel many times and the last few times we have booked a king room first king room was AMAZING overlooking the city then the next time we were upgraded to a suite over looking the city and this was a nice room also but the last time we stayed... More

We had booked our room specifically for the view but found this was marred by overlooking the roof, the carpark & a very large tree. Was also very noisy from hotel machinery in in area just outside our room. Room has been refurbished & was very clean, however bathrooms in need of an upgrade, at least to get rid of... More

Stayed here two years ago when it was a 'Heritage Hotel' - has had its rooms refurbished since then and overall I think its a great value for money family spot. ROOMS We had interconnecting rooms - a little on the small side but really comfy beds and a fantastic selection of pillows on the new linen covers and sheets... More