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All 93 Rotorua hotels

Holiday Inn Rotorua

4.5 of 5 Hotel   |   10 Tryon Street, P.O. Box 6220, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
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Ranked #41 of 93 hotels in Rotorua
A recent review
5 of 5 stars reviewed yesterday
Nicole S
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288 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
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English first
Contributor
15 reviews 15 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW via mobile

We stayed here for 3 nights in August 2014. I thought the hotel was reasonably priced and a amenities adequate. The bathroom could do with a minor makeover but it was purely cosmetic and did not take away from my stay. I'd stay again. The thermal pool was lovely, even though it was winter. I didn't swim until the last... More

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Coventry, United Kingdom
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Hotel was clean and comfortable but travellers are to be aware that it is next to the thermal sulphur pools which do give off a distinctive smell. Good choice of food for breakfast, can eat at the hotel in the evenings if you chose but there are also a good choice of restaurants and bars which are welcoming although you... More

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Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Jackie2691, Thank you for choosing to stay at Holiday Inn Rotorua, and for taking the time to comment on Trip Advisor. I am pleased you enjoyed a comfortable stay with us and enjoyed the variety of food on offer for breakfast. We appreciate you sharing your experience and look forward to welcoming you back the next time you travel... More

London
Contributor
15 reviews 15 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

My family stayed here (2 adults and 2 children) for two nights in late July. The room was a decent size and clean but very tired, especially the bathroom which really needed refurbishment. Our room overlooked the thermal area which was great and there is two heated pools outside albeit very overlooked. The hotel is not really within a walkable... More

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Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Shawnfg, Thank you for choosing to stay at Holiday Inn Rotorua, and for taking the time to comment on Trip Advisor. We appreciate your feedback and look forward to welcoming you back the next time you travel our way. Kind regards, Kent Breeze General Manager More

Melbourne, Australia
Top Contributor
132 reviews 132 reviews
54 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 1 week ago

Have just recently stayed at this Holiday Inn. Have stayed at Holiday Inns in different parts of the World and this one is very good. The staff on Reception are very friendly and there was no trouble checking in when we arrived by car from Auckland. Our room considered of two queen size beds and two chairs and a small... More

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Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Tullagirl, Thank you for choosing to stay at Holiday Inn Rotorua, and for taking the time to comment on Trip Advisor. It is good to know that your enjoyed your time here with us, and found good value for money with our facilities. Thank you for mentioning our friendly and helpful staff. We appreciate you sharing your experience and... More

Auckland Region, New Zealand
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stunning views of the geyser and large comfortable rooms are the big pluses. Town centre and the lake front are a leisurely 30 minute stroll away. As with any NZ hotel, expect friendly service. Good value for money.

Was this review helpful? Yes
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear man0haran, Thank you for choosing to stay at Holiday Inn Rotorua, and for taking the time to comment on Trip Advisor. I am pleased to know that you had a comfortable stay with us, and enjoyed the stunning views of our surrounding area. We appreciate you sharing your experience and for mentioning our friendly staff. Safe travels, and we... More

Auckland Region, New Zealand
Contributor
13 reviews 13 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for two nights for work. Great heated pool and spa pools. Rooms very roomy, 2 queen beds. Very clean and modern. Generous buffet dinner and breakfast. Great free parking. Ask for room with view over the thermal village

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Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Rosa F, Thank you for choosing to stay at Holiday Inn Rotorua, and for taking the time to comment on Trip Advisor. It is good to know you enjoyed our location and made the most of the outdoor thermally heated pool area. We appreciate you sharing your experience, and look forward to welcoming you back soon. Kind regards, Kent... More

Wellington, New Zealand
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We have very mixed opinions on this hotel. My family and I all needed to travel at short notice so decided to all stay in the same hotel. My partner and I chose a 'King Deluxe' room as it was just the two of us - the rest of our party chose Standard Queen rooms. We arrived a night earlier... More

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Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear TheGunthers, Thank you for choosing to stay at Holiday Inn Rotorua, and for taking the time to comment on Trip Advisor. I am pleased you enjoyed the outdoor thermally heated pool area, and the buffet breakfast in Chapman’s Restaurant. It is disappointing to read of the small housekeeping matters that were not up to standard during your stay, and... More

Auckland
Contributor
17 reviews 17 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We arrived and were upgraded to a superior suite which was appreciated. The staff are very helpful and friendly. Our room was modern and comfortable. The highlight for us was the pool, very warm, large and clean, there was also two spas which were good. The hotel is in a great spot, quiet and close to the forest, which is... More

Was this review helpful? Yes
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Summerdaze36, Thank you for choosing to stay at Holiday Inn Rotorua, and for taking the time to comment on Trip Advisor. It is good to know you enjoyed a comfortable stay with us, and that the outdoor thermally heated pool area was a highlight for you. I am pleased you found that our peaceful and handy location close to... More

Auckland Region, New Zealand
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Very helpfull staff ,very clean rooms, lovely heated pool and spar pools .Marvelous breakfast selection , Great dinner smorgasbord and a lcart .Hotel shuttle to other events and or pickup from restaurants

Was this review helpful? Yes
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Merv M, Thank you for choosing to stay at Holiday Inn Rotorua, and for taking the time to comment on Trip Advisor. I am pleased you enjoyed the breakfast and dinner offerings in Chapman’s Restaurant, and made the most of our outdoor thermally heated pools. We appreciate you mentioning our helpful staff, and look forward to welcoming you back... More

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

Holiday inn was great ! We stayed one night there and the room was very comfortable and we have a nice geothermal swimming pool at night and it was very fun, because I had a fun moments with my cousins. There was free wifi too. The restaurant is very comfortable with a friendly waitress, the food there is also very... More

Was this review helpful? Yes
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear blue b, Thank you for choosing to stay at Holiday Inn Rotorua, and for taking the time to comment on Trip Advisor. I am pleased you had a lot of fun in our thermally heated outdoor pool, and enjoyed the delicious food on offer in Chapman’s Restaurant. We appreciate you mentioning our friendly staff, and look forward to welcoming... More

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Additional Information about Holiday Inn Rotorua

Address: 10 Tryon Street, P.O. Box 6220, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
Phone Number:
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Holiday Inn Rotorua 4.5*
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Also Known As:
Holiday Inn Rotorua Hotel Rotorua
Heritage Hotel Rotorua
Rotorua Heritage Hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#21 Business Hotel in Rotorua #26 Family Hotel in Rotorua #28 Luxury Hotel in Rotorua
Hotel Class
Official Description (provided by the hotel)
Holiday Inn Rotorua is set amongst Rotorua’s stunning natural environment, only steps away from the Whakarewarewa Thermal reserve. ... more   less 
Number of rooms
203

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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