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Holiday Inn Rotorua

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10 Tryon Street, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
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1 room 1 guest
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Holiday Inn Rotorua
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431 Reviews from our TripAdvisor Community

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Traveler rating
    118
    206
    85
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131
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
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  • Dutch first
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  • French first
  • German first
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  • Portuguese first
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English first
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    (431)
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    (122)
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    (96)
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    (79)
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    (134)
All months
Level Contributor
45 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Everything you'd expect from a holiday inn, this place delivered. Beautiful and clean room and bathroom, great location and facilities - temperature controlled pool and gym. Friendly and helpful staff.

Was this review helpful? Yes
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Ellie T, Thank you for returning to stay with Holiday Inn Rotorua. We appreciate you sharing your experience and thank you for mentioning our friendly and helpful staff. We look forward to welcoming you back the next time you travel our way. Kind regards, Kent Breeze General Manager More 

Buckingham, United Kingdom
Level Contributor
5 reviews
4 of 5 stars Reviewed 1 week ago

We requested interconnecting rooms and were pleased to say they were fantastic for our set up. Both rooms had a double and single so perfect for our needs. My 11 year old enjoyed the heated pool which opened until 10pm. Be warned that the whole of Rotorua has a distinct smell which you cannot escape even in the rooms. Comfortable... More 

Was this review helpful? Yes
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Heidi M, Thank you for returning to stay with Holiday Inn Rotorua. It is good to know how much you and your family enjoyed your time here with us. We appreciate you mentioning our helpful staff, and look forward to welcoming you back the next time you travel our way. Kind regards, Kent Breeze General Manager More 

auckland
Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

We were very pleased with our stay. We had no problems parking our car in the car park, the staff were friendly and efficient, the room was clean. The bed was amazingly comfortable and the pools were a bonus. Our only gripe would be the maintenance noise that woke us up at 8.30am. Also the prices on the dine in... More 

Was this review helpful? Yes
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear lilkelzboo, Thank you for returning to stay with Holiday Inn Rotorua. We appreciate your feedback and thank you for mentioning our friendly and efficient staff. We look forward to welcoming you back again soon. Kind regards, Kent Breeze General Manager More 

Auckland
Level Contributor
34 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nice tidy rooms. Outdoor pool heated all year round is the draw card for us. We visited this time during Winter and the pool was nice and hot and was a hit with our kids. Good onsite dining options. We ate all our meals at Chapmans during our stay. Rangi in Chapmans has to be one of the best waitresses... More 

Was this review helpful? Yes 1
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear doogiehowser_md, Thank you for returning to stay with Holiday Inn Rotorua. It is great to have you back again and to know that you experienced another enjoyable stay. Thank you for making special mention of the helpful service you received in Chapman’s Restaurant. I will ensure Rangi is appropriately recognised for her attentiveness. We appreciate you sharing your experience... More 

Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This time I bring a group of 6 rooms, the reception boy Petera, very professional, within 10 min for check in our 6 rooms, and answer the wifi access information, breakfast location and timing in a second, smart! and Awesome!Upgrade my room to a deluxe twin bedroom since the standard room doesn't fit me and my son,

Was this review helpful? Yes 2
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Xinjin 19721221, Thank you for choosing to stay with Holiday Inn Rotorua. It is good to know that you experienced an enjoyable check in. Thank you for mentioning the professional and helpful service you received at Reception from Petera, I will ensure he is appropriately recognised for his actions. We appreciate you sharing your experience and look forward to... More 

California
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had two rooms facing the geothermal park. Great view! Free shuttle into town. Kids eat for free! There is a wonderful walking trail to the back that goes past the geyser park. Food was average but the breakfast buffet was decent. Staff is very helpful. Would definitely recommend this hotel to everyone.

Was this review helpful? Yes 1
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear esbee9, Thank you for choosing to stay with Holiday Inn Rotorua. It is good to know how much you enjoyed the view from your room, and the local scenery. We appreciate you sharing your experience and thank you for mentioning our helpful staff. Kind regards, Kent Breeze General Manager More 

London, United Kingdom
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Great hotel to stay at. We were there for a couple of nights and thoroughly enjoyed our stay. The location of the hotel is great. It is next to a geyser park and you could literally walk into the park. Food was great and so were the breakfast choices. The swimming pool was heated with the natural spring water which... More 

Was this review helpful? Yes 1
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Nilanjan, Thank you for choosing to stay with Holiday Inn Rotorua. I am pleased to read how much you and your family enjoyed your time here with us. It is also rewarding to know you found good value for money here and made the most of the hotel facilities and local attractions. We appreciate you mentioning our helpful staff... More 

Raglan, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 21, 2015

We booked standard queen rooms as no superior rooms were available during school holidays. The beds were very soft and could have done with being upgraded as they had seen better days. I was stunned that in a 4 star resort that there would be NO on site guest parking for hotel guests, forcing me to park my car across... More 

Was this review helpful? Yes 2
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Raglan Regional, Thank you for choosing to stay with Holiday Inn Rotorua. It is unfortunate that you had to park half a block away and that must have been inconvenient for you. We have numerous carparks on site, which when available are free of charge. Additionally, there are many street car parking spaces to be utilised in the immediate... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 20, 2015

We stayed there for a family birthday and the rooms were clean and spacious , pool was great, friendly staff . Free shuttle to town and back which was fabulous , esp as we hadn't booked one and missed the last 9.15 pm one and they came back for us . Really great service

Was this review helpful? Yes
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Kirsten K, Thank you for choosing to stay with Holiday Inn Rotorua. Delighted to know you enjoyed your family birthday here and made the most of our outdoor thermally heated pool. We appreciate you mentioning our friendly staff and great service. Thank you for taking the time to place feedback and share your experience. We look forward to welcoming... More 

Auckland
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 18, 2015

Just got home from staying 3 nights in a superior room. Family of 2 adults, 2 children. 2nd time we have stayed at this hotel. Room is a good size. We had 1 queen and one double bed. Double bed much more comfortable than the queen. The queen seemed to sag in the middle. We especially love the pool it's... More 

Was this review helpful? Yes 1
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Michelle B, Thank you for choosing to stay with Holiday Inn Rotorua. It is good to know that you and your children had a comfortable stay here with us. It is disappointing to read of the lengthy delay for your dinner. I have shared your feedback with our team and they are working on improving delivery in this area.... More 

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