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Holiday Inn Rotorua

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10 Tryon Street, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
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412 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Edmonton, Canada
Level Contributor
171 reviews
153 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
3 of 5 stars Reviewed yesterday NEW

Used an IHG award for our 2 night visit at the Holiday Inn. This could be a very nice Holiday Inn and I'm hoping Corporate is planning on continuing to make improvements. We were given a room in the tower with a view of the parking lot which was fine. The view wasn't important to us but a good night's... More 

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Springbrook, Australia
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Holiday Inn Rotorua is an awesome place to stay in the middle of a geothermal area, it has its own pool and spas heated by thermal activity. the room was very nice and the beds are very comfortable. The sulphur smell of Rotorua wasn't as bad as I thought it would be, especially at this hotel

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Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

Stayed two nights with family. June 14/15. Rooms were neatly kept. Linen was clean. Though rooms are not very big , but good enough. Bathroom need renovation. Old style. Yet clean and hygienic. Front office staff, in particular Kamaljit was very warm and helpful. Really appreciate her hospitable gestures.

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Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Hardeep, Thank you for choosing to stay with Holiday Inn Rotorua. It is good to know you enjoyed your time here with us, and thank you for mentioning our helpful staff. I will ensure Kuljeet is recognised appropriately for her warm hospitality. We appreciate you sharing your experience and look forward to welcoming you back the next time you... More 

Level Contributor
7 reviews
3 of 5 stars Reviewed 1 week ago via mobile

Overall I have to say the hotel was clean and comfortable. The staff were friendly and helpful... but I found the bed way too soft. I'm only writing this review as I have terrible backache this morning! And when I woke up the sheets had all come untucked as they were loose, not fitted sheets. So what you come to... More 

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Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Leafront, Thank you for choosing to stay with Holiday Inn Rotorua. It is disappointing to read that you experienced a poor quality of sleep, and that the bed and bath were not to your liking. We appreciate you sharing your experience thank you for mentioning our friendly and helpful staff. Kind regards Kent Breeze General Manager More 

Houston, Texas
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is located on the edge of town right next to Whakarewarewa Maori village and Te Puia geo thermal area. Because it is on the edge of town it is quiet and away from the main commercial area. However this isn't exactly a big town so within a couple of minutes drive you can be around all of the... More 

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Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Zach H, Thank you for choosing to stay with Holiday Inn Rotorua. I am happy to know you enjoyed your time here with us, and thank you for mentioning our friendly staff. We appreciate you sharing your experience and look forward to welcoming you back the next time you travel our way. Kind regards, Kent Breeze General Manager More 

Auckland, New Zealand
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

One of the best value hotel to stay in Rotorua! Kids stay and eat for free. We (family of 4 with pre school kids) stayed in the deluxe twin room for a night. Very specious with 2 queen size bed, soft to medium firmness. Come with soft and firm pillow. There is a fitness room and an outdoor spa and... More 

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Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Alvis W, Thank you for choosing to stay with Holiday Inn Rotorua. It is pleasing to know that you found good value for money here. We appreciate you sharing your experience and look forward to welcoming you back again soon. Kind regards, Kent Breeze General Manager More 

Richmond-upon-Thames, United Kingdom
Level Contributor
77 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Located just off the highway a little way out of the city whilst easy to find in a quiet area close to the thermal pools with a complimentary city shuttle which was great. Even though we arrived very early Tania checked us into a nice room on the 5th floor at the front top of the building which had a... More 

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Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Jim059, Thank you for choosing to stay with Holiday Inn Rotorua. It is good to know how much your enjoyed your time here with us. Thank you for making special mention of Tania, I will ensure she is appropriately recognised for her efforts. We appreciate you sharing your experience and look forward to welcoming you back the next time... More 

Auckland, New Zealand
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for one night beginning of May. Large hotel next to Whakarewarewa Village, very quiet and relaxing stay. The hot pool and tubs were so nice and romantic after dark under the full moon. Nice rooms and beds, great all you can eat breakfast and plenty of car parking.

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Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Martin K, Thank you for choosing to stay with Holiday Inn Rotorua. It is good to know you had a relaxing stay with us and enjoyed our thermally heated outdoor pools. We appreciate you sharing your experience and look forward to welcoming you back again soon. Kind regards, Kent Breeze General Manager More 

Singapore, Singapore
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 25, 2015

I guess most of the hotels in rotorua are quite oldish and the holiday inn is no different. Stepping into the lobby area is like a blast from the past (think 80s). They have refurbished the rooms and so they look ok. We just stayed at the holiday inn in melbourne and the disparity is pretty big. I'd say this... More 

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Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Charmthebear, Thank you for choosing to stay with Holiday Inn Rotorua. We appreciate your feedback and thank you for sharing your experience. We look forward to welcoming you back the next time you travel our way. Kind regards, Kent Breeze General Manager More 

London, United Kingdom
Level Contributor
88 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed May 22, 2015

Spent 2 nights here & there are good points & not so good points:- Good:- lovely geo-thermically heated pool, great shuttle bus service, clean spacious room. Not so good:- no mini bar, no room safe (had to use safe in reception which was a pain),staff not over-friendly, too far from town centre. Rotorua itself is fantastic but I would recommend... More 

Was this review helpful? Yes 1
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Grasmi909, Thank you for choosing to stay with Holiday Inn Rotorua. We appreciate your feedback and thank you for sharing your experience. We look forward to welcoming you back the next time you travel our way. Kind regards, Kent Breeze General Manager More 

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