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Holiday Inn Rotorua

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10 Tryon Street, P.O. Box 6220, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
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Holiday Inn Rotorua
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Holiday Inn Rotorua
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402 reviews from our community

Traveler rating
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    82
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Auckland, New Zealand
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed today NEW

Stayed here for one night beginning of May. Large hotel next to Whakarewarewa Village, very quiet and relaxing stay. The hot pool and tubs were so nice and romantic after dark under the full moon. Nice rooms and beds, great all you can eat breakfast and plenty of car parking.

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Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I guess most of the hotels in rotorua are quite oldish and the holiday inn is no different. Stepping into the lobby area is like a blast from the past (think 80s). They have refurbished the rooms and so they look ok. We just stayed at the holiday inn in melbourne and the disparity is pretty big. I'd say this... More 

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Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Charmthebear, Thank you for choosing to stay with Holiday Inn Rotorua. We appreciate your feedback and thank you for sharing your experience. We look forward to welcoming you back the next time you travel our way. Kind regards, Kent Breeze General Manager More 

London, United Kingdom
Top Contributor
82 reviews 82 reviews
18 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent 2 nights here & there are good points & not so good points:- Good:- lovely geo-thermically heated pool, great shuttle bus service, clean spacious room. Not so good:- no mini bar, no room safe (had to use safe in reception which was a pain),staff not over-friendly, too far from town centre. Rotorua itself is fantastic but I would recommend... More 

Was this review helpful? Yes 1
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Grasmi909, Thank you for choosing to stay with Holiday Inn Rotorua. We appreciate your feedback and thank you for sharing your experience. We look forward to welcoming you back the next time you travel our way. Kind regards, Kent Breeze General Manager More 

Haldwani, India
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were expecting good luxury rooms but the rooms were congested and not very comfortable. There was a peculiar smell in the Hotel room and Bathroom! The Ambience was not very great! It was a little out of the city! Good Breakfast! Free Parking! Swimming Pool!

Was this review helpful? Yes 2
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Nuravamrev, Thank you for choosing to stay with Holiday Inn Rotorua. We appreciate your feedback and thank you for sharing your experience. We look forward to welcoming you back the next time you travel our way. Kind regards, Kent Breeze General Manager More 

Barcelona, Spain
Senior Contributor
49 reviews 49 reviews
44 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed there for 2 nights during our trip to ANZ in april 2015. It's a basic and functional hotel very well located in Rotorua, if you have a car. The room was clean, but pretty small. It looked to have been refurbished not so long ago, because the hotel wasn't from the same decade for sure. The hotel is... More 

Was this review helpful? Yes 1
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Hi Sun H, thank you for your review of Holiday Inn Rotorua. I am glad to see you have enjoyed our service and location. We have new lifts on the way as we speak, they have been ordered and will be installed between May and August 2015. We are also working on new bathroom fittings at present, thank you for... More 

new zealand
Contributor
16 reviews 16 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 18, 2015

This hotel had loads of perks - huge all year round heated pool, gym. Hotel staff were very friendly and accommodating. Every thing clean and neat, right down to the folded hand towels in the ground floor toilets! The buffet breakfast was great, although none of the restaurant staff looked particularly happy, there was a huge range of food that... More 

Was this review helpful? Yes 2
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Hi gpljk thank you for your great review of the Holiday Inn Rotorua on Tripadvisor, Great to read your comments about the hotel, and thank you for taking the time to provide such a detailed review, Kids stay and eat free is a global Holiday Inn initiative , which makes family holidays a bit more affordable. thanks again, and see... More 

Toronto, Canada
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 17, 2015

Stayed one night. Standard double bed room - mattress quite soft and springy was expecting more firm. Hotel and room smells of faint rotten eggs (due to geothermal pool in the back of the hotel which contains sulfur). Bathroom clean. Overall good stay, got a good night's rest.

Was this review helpful? Yes 1
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Hi aaannuh, thank you for your review on Tripadvisor, great to see you enjoyed your stay with us, thanks, and best regards, Kent More 

Vadodara, India
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 16, 2015

excellent location, easy to find, ample parking, close to Maori thermal village and not far away from city centre. their hot water pool is so relaxing that you wouldn't want to come out of it. nice breakfast and great room.

Was this review helpful? Yes 1
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Hi Adipdesa, thank you for your 5 star review on Tripadvisor, Great to read that you enjoyed your stay with us, our proximity to the Maori Living Village and the geysers of Whakarewarewa Geothermal reserve are enjoyed by most, and of course this location allows us to draw heat from the geothermal activity that enables our very popular year round... More 

London, United Kingdom
Top Contributor
111 reviews 111 reviews
44 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed April 13, 2015

If you are mountain biking in Rotorua this is a good option for staying. They have secure bike storage and a bike wash which is really handy. The rooms are adequate and the beds very comfortable. Car parking and location both good. The staff we encountered were all friendly. The only downside is the number of organised tours staying which... More 

Was this review helpful? Yes 2
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Hi Albiejnr, thank you for your review on Tripadvisor. Great that you used our mountain bike facilities, the hotel is less than 1km to the entrance to the Redwoods (Recently voted best Mountain biking location in New Zealand) and from there we have over 130km of level 1 to level 6 Mountain Bike tracks, something for every level. best regards,... More 

Bury St. Edmunds, United Kingdom
Top Contributor
96 reviews 96 reviews
32 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed April 12, 2015

Excellent location, easy to find, ample parking and a very pleasant check-in. We had a room up on the top floor level 5 with views out to Lake Rotorua and a side view of the steaming Whakarewarewa Thermal Park. The room was clean, fresh, spacious with a very comfortable bed. A very enjoyable overnight stay.

Was this review helpful? Yes 1
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Hi Madasacat thank you for your 5 star review of Holiday Inn Rotorua on tripadvisor, great to see that you enjoyed your experience with us, best regards, Kent More 

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