We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Rotorua

Hotel website
Hotel deals
10 Tryon Street, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
Special Offer
Up to 30% Off.
Book on
TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Holiday Inn Rotorua
View Map
Add Photo Write a Review

521 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
New Delhi, India
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

We enjoyed our one night stay at the hotel but it is very far away from the main city center. Although hotel provides shuttle service every half n hour. Rooms were nice and spacious but they do not have free wi-fi

Helpful?
Thank somalibhushan
Canberra, Australia
Level Contributor
525 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 260 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Our recent two night stay at the Holiday Inn Rotorua was consistent with other stays in this chain. The hotel's common areas were spacious and well lit. Our room was spacious and well appointed. As we were facing the Whakarewarewa Thermal Reserve and not the road, our sleep was very peaceful. We had dinner in Chapman's Restaurant which was satisfactory.... More 

Helpful?
Thank TWal1
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear TWall, Thank you for choosing to stay with Holiday Inn Rotorua. Pleased to see you had a restful stay here with us, and thank you for mentioning our friendly and efficient staff. It is good to know you enjoyed our tranquil location and we appreciate you sharing your experience. We look forward to welcoming you back the next time... More 

Australia
Level Contributor
82 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The rooms where a good roomy size, nicely decorated and the bed was comfortable. The free internet worked well. Our room came with a view over a thermal area and friends were in a room that had a view over the lake.

Helpful?
Thank dgluch
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear dgluch, Thank you for choosing to stay with Holiday Inn Rotorua. Good to know you enjoyed a comfortable stay here with us and enjoyed the views from your rooms. We appreciate you sharing your experience and look forward to welcoming you back. Kind regards, Kent Breeze General Manager More 

Canberra
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

Recently stayed at the holiday inn for 4 nights. The staff were friendly and typical for this town very laid back. The beds were very comfortable and had a good selection of pillows. For us the location was ideal as we ran in the Tarawera Ultra and the holiday inn is the event HQ. However some may see the 25... More 

Helpful?
Thank Dagadae
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Dagadae, Thank you for choosing to stay with Holiday Inn Rotorua. I am pleased you had a comfortable rest here and thank you for mentioning our friendly staff. It is disappointing to read of the lack of cleanliness experienced during your stay, and your feedback has been shared with our team who are working to improve this. We appreciate... More 

Bombay, New Zealand
Level Contributor
6 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Love coming here! Raewyn from reservations always takes care of us and makes sure we have an awesome stay! As well as Danielle in reception! Hotel rooms are lovely tip is to ask the one with the good view of the geyser! :) Lifts are a bit freaky tho............. Gabby

Helpful?
Thank gab_irwin
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Gabby, Thank you for returning to Holiday Inn Rotorua. Delighted to see you enjoyed another pleasant stay here with us, and thank you for mentioning our helpful staff, we will ensure Raewyn and Danielle are recognised appropriately. We appreciate you sharing your experience and look forward to welcoming you back again soon. Kind regards, Kent Breeze General Manager More 

Rotorua, New Zealand
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Both My Wife & I went out to The Holiday Inn for Dinner at Chapmans & we really had a great Dinner. It was our Wedding Anniversary. Its Buffet & you can help yourself . The service was excellent & The Staff were very Helpful & very Polite. Highly Recommend Chapmans Restuarant to Everyone.

Helpful?
Thank Ferrit47
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Ferrit47, Thank you for choosing Chapman's Restaurant as the venue to celebrate your Wedding Anniversary. I am pleased to know you enjoyed your special occasion here with us, and thank you for mentioning our polite and helpful staff. We appreciate you recommending Chapman's Restaurant, and thank you for sharing your experience. Kind regards, Kent Breeze General Manager More 

Oz in London
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

After a long travel day, I went to have a shower and noticed long dark hairs both in the bath and on the shower wall (it was a bath/shower lay out). Along with that, there was toothpaste on the shower wall also! As we needed to head straight out, I notified reception who apologised and advised it would be seen... More 

Helpful?
Thank LostMe
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear LostMe, Thank you for choosing to stay with Holiday Inn Rotorua. It is disappointing to read of the lack of cleanliness in your bathroom and I apologise that we did not get this right for you. Our courtesy van operates to and from the Rotorua Tourism Centre, hourly on demand, between the hours of 8am-9pm daily. Our outdoor thermally... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

I will start out that the staff is incredibly friendly and helpful. The shuttle drivers were courteous. However, the washroom fixtures look like they're from the 80's. They're worn and, in some cases, showing the brass underneath the enamel. I'd have rated a 4.5 if possible. The beds are comfortable and I liked the size of the room. Your results... More 

Helpful?
Thank Dave C
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Dave C, Thank you for choosing to stay with Holiday Inn Rotorua. I am pleased you enjoyed a comfortable stay with us and thank you for mentioning our friendly and helpful staff. We appreciate you sharing your experience and look forward to welcoming you back. Kind regards, Kent Breeze General Manager More 

Melbourne Australia
Level Contributor
149 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
2 of 5 stars Reviewed 2 weeks ago

You get the worst of the smell being close to active sulphur vents and the disadvantage also of being out of town. We had a balcony room and after the first night I bought some vicks vapour rub to put under my nose as the smell kept me up the first night. Odd smell, of cooked chicken and sulphur. There... More 

Helpful?
Thank optionalextras
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear optionalextras, Thank you for choosing to stay with Holiday Inn Rotorua. It is disappointing to read of the issue with the bathroom door and that you were unable to contact reception for the return shuttle. That must have been frustrating for you and I apologise for the inconvenience caused. We appreciate you taking the time to place feedback and... More 

Sydney, Australia
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel is bit old but nice and clean, room is reasonable big. so overall is not bad. The only problem is the service. Staff lack of smile. Housekeeping horrible. We left the hotel at 9 AM put the sign to clean the room. We backed to the room at 3 PM to rest before evening activity, we told the... More 

Helpful?
Thank Carl989
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Carl989, Thank you for choosing to stay with Holiday Inn Rotorua. It is disappointing to read that the service levels you experienced impacted negatively on your stay. It is not our standard practice to ask guests to wait outside whilst we clean the room and I apologise for the inconvenience caused. Your feedback has been shared with our Housekeeping... More 

Questions? Get answers from hotel staff and past guests. Ask a question

156 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (113)
Viewed
View from room (20)
Viewed
Room/suite (30)
Viewed
Pool/beach area (2)
Viewed
Bathroom (16)
Viewed
Hotel & grounds (18)
Viewed
Dining (12)
Viewed
0:48
Videos (1)
Viewed
Other (14)

Management photos: Courtesy of the property manager

Viewed
All management photos (43)
Viewed
Hotel & grounds (14)
Viewed
Dining (8)
Viewed
Bathroom (2)
Viewed
Room/suite (7)
Viewed
Pool/beach area (2)
Viewed
Other (10)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Rotorua hotels
2.0 mi away
Novotel Rotorua Lakeside
1.6 mi away
Quest Rotorua Central
Quest Rotorua Central
#1 of 95 in Rotorua
5.0 of 5 stars 410 reviews
1.5 mi away
Millennium Hotel Rotorua
Millennium Hotel Rotorua
#57 of 95 in Rotorua
3.5 of 5 stars 865 reviews
Show Prices
Show Prices
Show Prices
2.0 mi away
Ibis Rotorua
Ibis Rotorua
#45 of 95 in Rotorua
4.0 of 5 stars 916 reviews
0.6 mi away
Silver Fern Rotorua - Accommodation and Spa
0.8 mi away
Rydges Rotorua
Rydges Rotorua
#44 of 95 in Rotorua
3.5 of 5 stars 1,001 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay