We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 93 Rotorua hotels

Holiday Inn Rotorua

4.5 of 5 Hotel   |   10 Tryon Street, P.O. Box 6220, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Members Get Up to 35% Off
Save Saved
You added Holiday Inn Rotorua to your Saves list
Holiday Inn Rotorua
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
78%
Ranked #41 of 93 Hotels in Rotorua
A recent review
4 of 5 stars reviewed yesterday
Matt983983 Paris, France
Write a Review

295 reviews from our community

Traveler rating
    81
    150
    54
    6
    4
See reviews for
98
100
12
27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
Paris, France
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed 1 night in this place in August 2014 and really enjoyed it a lot!! The hotel is closed to Te Puia (2mn drive), also accessible by foot, and not far from the city center. Rooms are clean and functional, the pool, gym and spa are nice and enjoyable and the staff is welcoming and helpful. A special mention... More

Was this review helpful? Yes
Letchworth, United Kingdom
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

You know what you are getting with the Holiday Inn and that is what we got. Comfortable and clean room although on the small size partly because there was an unnecessary single bed in the room. We did not have breakfast as we preferred to eat out. A mile or two away from the town centre where all the restaurants... More

Was this review helpful? Yes
Adelaide
Top Contributor
67 reviews 67 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Only one night here but you get to expect a solid and pleasant experience at Holiday Inns world wide. This was no exception in Rotorua. There is a sulphur smell in the location, but that's thermal areas for you. Don't let that put you off. Would stay again......everything was good !

Was this review helpful? Yes 1
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear fouraussies, Thank you for returning to stay at Holiday Inn Rotorua, and for taking the time to comment on Trip Advisor. I am pleased you enjoyed a pleasant stay with us, and thank you for your ratings. We appreciate you sharing your experience and look forward to welcoming you back the next time you travel our way. Kind regards,... More

Auckland Region, New Zealand
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I've stayed here twice over the last couple of years for conferences, both times have been great but this time I noticed a difference in the rooms. Last time my room was high up in the hotel, very modern, clean and tidy. This time again clean and tidy but it was obviously and older part of the hotel as parts... More

Was this review helpful? Yes
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear tajh84, Thank you for returning to stay at Holiday Inn Rotorua, and for taking the time to comment on Trip Advisor. I am pleased you enjoyed a pleasant stay with us and thank you for your feedback. We appreciate you mentioning our great staff and look forward to welcoming you back soon. Kind regards, Kent Breeze General Manager More

Bangalore, India
Contributor
16 reviews 16 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for 2 nights. The hotel has clean rooms ans it is very near to thermal pools. There is a small trail behind the hotel which will lead you to few thermal pools. It is near by the geysers We were able to get the view of the geysers from the hotel corridors. Food was good. Friendly front desk.

Was this review helpful? Yes 1
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear kumsachu, Thank you for choosing to stay at Holiday Inn Rotorua, and for taking the time to comment on Trip Advisor. I am pleased you enjoyed a pleasant stay with us and explored the beautiful area surrounding our hotel. We appreciate you mentioning our friendly staff and look forward to welcoming you back the next time you travel our... More

Contributor
15 reviews 15 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for 3 nights in August 2014. I thought the hotel was reasonably priced and a amenities adequate. The bathroom could do with a minor makeover but it was purely cosmetic and did not take away from my stay. I'd stay again. The thermal pool was lovely, even though it was winter. I didn't swim until the last... More

Was this review helpful? Yes 1
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Nicole S, Thank you for choosing to stay at Holiday Inn Rotorua, and for taking the time to comment on Trip Advisor. I am pleased you enjoyed your stay with us and made the most of the Buffet dinner in Chapmans. We appreciate you sharing your experience and look forward to welcoming you back the next time you travel... More

Coventry, United Kingdom
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel was clean and comfortable but travellers are to be aware that it is next to the thermal sulphur pools which do give off a distinctive smell. Good choice of food for breakfast, can eat at the hotel in the evenings if you chose but there are also a good choice of restaurants and bars which are welcoming although you... More

Was this review helpful? Yes 3
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Jackie2691, Thank you for choosing to stay at Holiday Inn Rotorua, and for taking the time to comment on Trip Advisor. I am pleased you enjoyed a comfortable stay with us and enjoyed the variety of food on offer for breakfast. We appreciate you sharing your experience and look forward to welcoming you back the next time you travel... More

London
Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My family stayed here (2 adults and 2 children) for two nights in late July. The room was a decent size and clean but very tired, especially the bathroom which really needed refurbishment. Our room overlooked the thermal area which was great and there is two heated pools outside albeit very overlooked. The hotel is not really within a walkable... More

Was this review helpful? Yes 1
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Shawnfg, Thank you for choosing to stay at Holiday Inn Rotorua, and for taking the time to comment on Trip Advisor. We appreciate your feedback and look forward to welcoming you back the next time you travel our way. Kind regards, Kent Breeze General Manager More

Melbourne, Australia
Top Contributor
135 reviews 135 reviews
54 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Have just recently stayed at this Holiday Inn. Have stayed at Holiday Inns in different parts of the World and this one is very good. The staff on Reception are very friendly and there was no trouble checking in when we arrived by car from Auckland. Our room considered of two queen size beds and two chairs and a small... More

Was this review helpful? Yes 2
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Tullagirl, Thank you for choosing to stay at Holiday Inn Rotorua, and for taking the time to comment on Trip Advisor. It is good to know that your enjoyed your time here with us, and found good value for money with our facilities. Thank you for mentioning our friendly and helpful staff. We appreciate you sharing your experience and... More

Auckland Region, New Zealand
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Stunning views of the geyser and large comfortable rooms are the big pluses. Town centre and the lake front are a leisurely 30 minute stroll away. As with any NZ hotel, expect friendly service. Good value for money.

Was this review helpful? Yes
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear man0haran, Thank you for choosing to stay at Holiday Inn Rotorua, and for taking the time to comment on Trip Advisor. I am pleased to know that you had a comfortable stay with us, and enjoyed the stunning views of our surrounding area. We appreciate you sharing your experience and for mentioning our friendly staff. Safe travels, and we... More

Owners: What's your side of the story?
If you own or manage Holiday Inn Rotorua, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Holiday Inn Rotorua? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Rotorua

Address: 10 Tryon Street, P.O. Box 6220, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
Phone Number:
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Holiday Inn Rotorua 4.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Travelocity, Expedia, Agoda, Cheap Tickets, Tingo, BookIt.com, Priceline, Hotels.com, Odigeo, Venere and Otel so you can book your Holiday Inn Rotorua reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Rotorua Hotel Rotorua
Heritage Hotel Rotorua
Rotorua Heritage Hotel

109 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (62)
Viewed
0:48
Videos (1)
Viewed
Bathroom (5)
Viewed
Room/suite (16)
Viewed
Pool/beach area (1)
Viewed
View from room (8)
Viewed
Dining (9)
Viewed
Hotel & grounds (6)
Viewed
Other (16)

Management photos: Courtesy of the property manager

Viewed
All management photos (48)
Viewed
Hotel & grounds (20)
Viewed
Dining (9)
Viewed
Bathroom (3)
Viewed
Room/suite (7)
Viewed
Pool/beach area (2)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Rotorua with
any amenities