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Holiday Inn Rotorua

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10 Tryon Street, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
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Holiday Inn Rotorua
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425 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
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    (425)
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    (122)
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    (90)
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    (79)
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    (134)
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California
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had two rooms facing the geothermal park. Great view! Free shuttle into town. Kids eat for free! There is a wonderful walking trail to the back that goes past the geyser park. Food was average but the breakfast buffet was decent. Staff is very helpful. Would definitely recommend this hotel to everyone.

Was this review helpful? Yes
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear esbee9, Thank you for choosing to stay with Holiday Inn Rotorua. It is good to know how much you enjoyed the view from your room, and the local scenery. We appreciate you sharing your experience and thank you for mentioning our helpful staff. Kind regards, Kent Breeze General Manager More 

London, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great hotel to stay at. We were there for a couple of nights and thoroughly enjoyed our stay. The location of the hotel is great. It is next to a geyser park and you could literally walk into the park. Food was great and so were the breakfast choices. The swimming pool was heated with the natural spring water which... More 

Was this review helpful? Yes
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Nilanjan, Thank you for choosing to stay with Holiday Inn Rotorua. I am pleased to read how much you and your family enjoyed your time here with us. It is also rewarding to know you found good value for money here and made the most of the hotel facilities and local attractions. We appreciate you mentioning our helpful staff... More 

Raglan, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We booked standard queen rooms as no superior rooms were available during school holidays. The beds were very soft and could have done with being upgraded as they had seen better days. I was stunned that in a 4 star resort that there would be NO on site guest parking for hotel guests, forcing me to park my car across... More 

Was this review helpful? Yes 2
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Raglan Regional, Thank you for choosing to stay with Holiday Inn Rotorua. It is unfortunate that you had to park half a block away and that must have been inconvenient for you. We have numerous carparks on site, which when available are free of charge. Additionally, there are many street car parking spaces to be utilised in the immediate... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed there for a family birthday and the rooms were clean and spacious , pool was great, friendly staff . Free shuttle to town and back which was fabulous , esp as we hadn't booked one and missed the last 9.15 pm one and they came back for us . Really great service

Was this review helpful? Yes
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Kirsten K, Thank you for choosing to stay with Holiday Inn Rotorua. Delighted to know you enjoyed your family birthday here and made the most of our outdoor thermally heated pool. We appreciate you mentioning our friendly staff and great service. Thank you for taking the time to place feedback and share your experience. We look forward to welcoming... More 

Auckland
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just got home from staying 3 nights in a superior room. Family of 2 adults, 2 children. 2nd time we have stayed at this hotel. Room is a good size. We had 1 queen and one double bed. Double bed much more comfortable than the queen. The queen seemed to sag in the middle. We especially love the pool it's... More 

Was this review helpful? Yes 1
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Michelle B, Thank you for choosing to stay with Holiday Inn Rotorua. It is good to know that you and your children had a comfortable stay here with us. It is disappointing to read of the lengthy delay for your dinner. I have shared your feedback with our team and they are working on improving delivery in this area.... More 

New Plymouth, New Zealand
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It's been awhile since I've stayed at this hotel. Holiday Inn have done a great job with the changes they have introduced. The rooms are stylish, the beds are comfortable, with a selection of pillow choices, but most important is the service delivery and the helpfulness of the staff. I was a walk-in customer and as an IHG loyalty customer... More 

Was this review helpful? Yes
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Korimako10, Thank you for choosing to stay with Holiday Inn Rotorua. It is good to know you had a comfortable stay here with us and thank you for mentioning our helpful staff. We appreciate you sharing your experience and look forward to welcoming you back again soon. Kind regards, Kent Breeze General Manager More 

Sydney, Australia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff was very friendly and helpful. When we asked for a room with a view, they upgraded us without extra charge. The room with the balcony and the view was really nice. The design and furnishing of the room were nice. The only exception was the kettle was too big to be put in the vanity basin so the... More 

Was this review helpful? Yes
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Beng Kay T, Thank you for choosing to stay with Holiday Inn Rotorua. Pleased to know you enjoyed your complimentary room upgrade, and our outdoor thermally heated swimming pool. We appreciate you taking the time to place feedback and look forward to welcoming you back again soon. Kind regards, Kent Breeze General Manager More 

Level Contributor
6 reviews
4 of 5 stars Reviewed 2 weeks ago

We spent one night there and the service was fabulous. The room is up to the standard; clean and tidy. The location is central to various venues. The price is reasonable for budget travellers. However, we had some interruption with the wifi service as we were staying at the end of the corridors. Anyhow, We will come back on our... More 

Was this review helpful? Yes
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Joseyyy, Thank you for choosing to stay with Holiday Inn Rotorua. It is good to know you enjoyed your time here with us. We did experience a brief period of interruption with our WIFI recently and this now appears to be resolved. We appreciate your feedback and thank you for sharing your experience. We look forward to welcoming you... More 

Freemans Bay, Auckland
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is our second stay at this hotel, although we feel we've been here many times due to the warm welcome we've received on both occasions. This hotel is always immaculately clean and warm, the staff are always upbeat and professional and the beds are amazingly comfortable! The pool is fabulously warm and so relaxing and the gym overlooks it... More 

Was this review helpful? Yes
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Suzannah72, Thank you for returning to stay with Holiday Inn Rotorua. It is fantastic to read how much you enjoyed your stay with us, and thank you for mentioning our warm and welcoming staff. We appreciate you sharing your experience and look forward to welcoming you back again soon. Kind regards, Kent Breeze General Manager More 

Sydney, Australia
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here as part of our tour of North Island. I am a gold elite member at Holiday Inn, and the services I am supposed to receive were not offered here. An empty mini bar, no bottled water - nothing. Check if they have a conference on when you book! If they do - avoid it! It is sterile... More 

Was this review helpful? Yes
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Ian M, Thank you for choosing to stay with Holiday Inn Rotorua. We appreciate your feedback and thank you for taking the time to share your experience. Kind regards, Kent Breeze General Manager More 

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