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Holiday Inn Rotorua

4.5 of 5 10 Tryon Street, P.O. Box 6220, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
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Holiday Inn Rotorua
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Holiday Inn Rotorua
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351 reviews from our community

Traveler rating
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Perth, WA
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Upon check in, reception staff greeted me & quickly assigned my room. Unfortunately the air conditioner was not functioning & cool at all. So I rang to ask for another room which they obliged. Second room was great- clean & well maintained. Wifi was unlimited & free. Free parking. Pool was warm. Laundry available to get some clean clothes was... More 

Was this review helpful? Yes
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Shezzasprite, Thank you for choosing to stay with Holiday Inn Rotorua and for taking the time to post feedback. I apologise that the air conditioner in your room was not functioning on arrival. I am pleased that you brought this to attention and that our team were able to remedy the situation for you. We appreciate you sharing your... More 

Niagara-on-the-Lake, Canada
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

We were pleasantly surprised when we arrived to find the hotel in good condition, maybe a bit dated in the hallways but the rooms were modern and clean. Staff were friendly and helpful. It is not right downtown so you have to drive to most restaurants. It is conveniently located if you want to avail yourself of the Redwood Preserve... More 

Was this review helpful? Yes
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear The_Chief4557, Thank you for choosing to stay with Holiday Inn Rotorua and for taking the time to post feedback. I am pleased that you enjoyed our convenient location, and our outdoor thermally heated pool and spa. We appreciate you sharing your experience and for mentioning our friendly and helpful staff. We look forward to welcoming you back the next... More 

Los Angeles, CA
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

Parking is free, and so is wifi if you are a member of the IHG rewards program (which is free to join, so why not do it to get the free wifi?) Because they are in Rotorua, a hotbed of geothermal activity, their bathrooms do need more frequent upkeep than the average hotel, because of the acidic sulphur in the... More 

Was this review helpful? Yes
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear sunshyney, Thank you for choosing to stay with Holiday Inn Rotorua and for taking the time to post feedback. I am pleased you had a pleasant stay and thank you for highlighting some of our unique challenges. We appreciate you sharing your experience and for mentioning our lovely staff. We look forward to welcoming you back the next time... More 

White Rock, Canada
Contributor
15 reviews 15 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

This place is a nice but does have some issues.i was squashed in the elevator when entering in could not get the elevator to release me...luckily a German couple was on the elevator And got me free.when I took shower and was not really pleased with the mold on the tiles in my room.bathrooms are also very tiny. The rooms... More 

Was this review helpful? Yes
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Anita S, Thank you for choosing to stay with Holiday Inn Rotorua and for taking the time to post feedback. It is good to know you found value for money here. I am sorry the cleanliness on your bathroom tiles was lacking and apologise that we did not get this right for you. I am pleased you enjoyed a... More 

Contributor
11 reviews 11 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was comfortable and clean, but need some refurbishments and TLC. The heated pool and hot tub were lovely to use. We got 30mins of free wifi but the connection was quite slow. The hotel is a 5-10min drive to restaurants and the town centre. There is free parking out the front and if that's full there's heaps of... More 

Was this review helpful? Yes
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Anita S, Thank you for choosing to stay with Holiday Inn Rotorua and for taking the time to post feedback. It is good to you had a comfortable stay with us, and I am pleased you made the most of our outdoor pool area. We appreciate you sharing your experience, and look forward to welcoming you back again soon.... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The rooms are small, cramped, and seriously outdated with carpets that felt disgusting. The bathrooms are GROSS with mold in the shower and surrounding tile. I wanted to Lysol everything I touched because it looked like it hadn't been cleaned in ages. The hotel restaurant offers a buffet only and there are no decent restaurants within walking distance. You need... More 

Was this review helpful? Yes 1
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear KM297991, Thank you for choosing to stay with Holiday Inn Rotorua and for taking the time to post feedback. It is disappointing to read of your dissatisfaction with the hotel building and room facilities, and I apologise that the cleanliness of the bathroom was not up to standard. We appreciate your feedback and wish you safe journeys. Kind regards,... More 

Marsascala, Malta
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Quite disappointed to say the least. Hotel is shabby and old, you are probably risking your life whilst using the lifts, rooms are spacious but need renovating. Bathrooms look like a public toilet and need some serious renovating. No safe in rooms, carpet needs to be thrown out. Breakfast leaves a lot be desired. Staff was friendly at least and... More 

Was this review helpful? Yes 3
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear OoOoWweEnN, Thank you for choosing to stay with Holiday Inn Rotorua and for taking the time to post feedback. It is disappointing to read that you were less than satisfied with the hotel building and facilities, and I am pleased that our friendly staff at least went some way to making up for our shortcomings. I hope that the... More 

Hamilton & Waikato Region, New Zealand
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is up up there with the best of them. My family and I used this as our base to explore Rotorua. We found the receptionists all very welcoming and pleasant with fantastic customer service. Our room was clean and had everything we needed. My son(13) and Daughter (11) enjoyed the pool while hubby and I enjoyed sitting by... More 

Was this review helpful? Yes 1
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear chirpychirp, Thank you for choosing to stay with Holiday Inn Rotorua and for taking the time to post feedback. It is great to know how much you and your family enjoyed your time with us. I am pleased you made the most of our facilities and thank you for mentioning our welcoming staff. We appreciate you sharing your experience,... More 

Janesville, Wisconsin
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is the only hotel in NZ where we made use of the pool or hot tub. It was outside in a pleasant area. The hotel does have a shuttle to the I Site. We should have used it rather than the services of our tour bus - we would have reached our destination sooner. Regrettably, we did not have... More 

Was this review helpful? Yes 1
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear gin h, Thank you for choosing to stay with Holiday Inn Rotorua and for taking the time to post feedback. It is good to know that you rested well here, and it is a shame you did not have enough time to do all the activities you may have liked to. Perhaps you shall have to make a visit... More 

Riga, Latvia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I am a bit of Holiday Inn fun and from time to time I stay in their hotels in the different countries. This time in Rotorua New Zealand. The first thing what I did not understand completely was the distance from the city centre to the hotel which is around two kilometres. A bit too far away with all the... More 

Was this review helpful? Yes 1
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear smiling_sml, Thank you for choosing to stay with Holiday Inn Rotorua and for taking the time to post feedback. It is good to know you enjoyed your time here. We appreciate you sharing your experience, and look forward to welcoming you back the next time you travel our way. Kind regards, Kent Breeze General Manager More 

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Additional Information about Holiday Inn Rotorua

Address: 10 Tryon Street, P.O. Box 6220, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
Phone Number:
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Holiday Inn Rotorua 4.5*
Number of rooms: 203
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Also Known As:
Holiday Inn Rotorua Hotel Rotorua
Heritage Hotel Rotorua
Rotorua Heritage Hotel
Hotel Style:
#26 Family Hotel in Rotorua
#30 Luxury Hotel in Rotorua

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