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All 94 Rotorua hotels

Holiday Inn Rotorua

4.5 of 5 Hotel   |   10 Tryon Street, P.O. Box 6220, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
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78%
Ranked #40 of 94 hotels in Rotorua
A recent review
3 of 5 stars reviewed 2 days ago
RonnieHongKong Hong Kong
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277 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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Hong Kong
Senior Contributor
36 reviews 36 reviews
35 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed one night in the deluxe double room in the hotel. The staff was friendly and professional and arranged a room facing the geysers for us as requested. As we were a Priority Club member, we were given free Wifi. However, the hotel room was dated that really needed some refurbishment. The room,especially the bathroom was tiny. As we... More

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Hamilton, New Zealand
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Have stayed in many hotels in Rotorua but this is my favourite mainly because of the pool. The pool is very warm and a good size and not overlooked by people eating breakfast (like some other hotel pools in Rotorua!). There are also 2 spa pools. No need to pay for the family spa at the Polysesian Pools if you... More

Was this review helpful? Yes 1
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Mona84, Thank you for returning again to Holiday Inn Rotorua, and for taking the time to comment on Trip Advisor. I am pleased you enjoyed another comfortable stay with us, and made the most of the outdoor heated pools and restaurant facilities. We appreciate you mentioning our great staff, and look forward to welcoming you back again soon. Kind... More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for a week, bed was very comfortable, restaurant was excellent, staff where super helpful and friendly. Negatives, bath is small but spa and pool made up for it Elevator had a sickly smell, but the stairs where good to help walk off dinner!

Was this review helpful? Yes 1
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Billy M, Thank you for choosing to stay at Holiday Inn Rotorua, and for taking the time to comment on Trip Advisor. I am pleased you enjoyed a comfortable stay with us, and thank you for your ratings. We appreciate you sharing your experience and look forward to welcoming you back the next time you travel our way. Kind... More

Auckland
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Rooms are fine what you would expect but don't order the room service, lamb burger was a frozen gluggy microwave patty while chicken burger was also awful . And it took 45 minutes to arrive. Rest of the food looked ridiculously over priced. Great pool tho and okay if tiny gym.

Was this review helpful? Yes 2
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Dexdouble, Thank you for choosing to stay at Holiday Inn Rotorua, and for taking the time to comment on Trip Advisor. I am pleased you enjoyed our outdoor thermally heated pool, and made the most of our gym facility. It is disappointing to read of the poor room service dinner you experienced and I apologise that we did not... More

Tauranga, New Zealand
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel for one night, I found the beds extremely comfortable, room was very clean and bathroom facilities were good. There wasn't enough tea, coffee and milk and a shame there was no hot chocolate as I had my grandson with me so no drinks for him. Difficulty getting the shower changed from the bath setting. I... More

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Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear 947Trixie12, Thank you for choosing to stay at Holiday Inn Rotorua, and for taking the time to comment on Trip Advisor. I am pleased you enjoyed the comfortable bed, and thank you for mentioning our excellent reception staff. It is disappointing to read of the poor room service dinner you experienced. That must have been disappointing and frustrating, and... More

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel in Dec 2013 during our Christmas break for one night. The room was small but very clean. We stayed the room with Geyser view and we could see the Geyser very closely from our balcony. Yes its smelly but its worthy to stay in View room with amazing Geyser! Hotel is little old and the... More

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Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear JihyunScheiber, Thank you for choosing to stay at Holiday Inn Rotorua, and for taking the time to comment on Trip Advisor. I am pleased you enjoyed the amazing view from you room, and thank you for your feedback. We appreciate you mentioning our friendly and helpful staff, and look forward to welcoming you back the next time you travel... More

New Zealand
Top Contributor
82 reviews 82 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've not stayed here before, but it's a very pleasant stay. Building and rooms are well maintained and clean, with all the amenities I needed for an overnight stay. I was in upper level 5 with a balcony which would certainly be nice in summer. It's right next door to geysers and a Maori village so good for tourists. Not... More

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Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear IvanNewZealand, Thank you for choosing to stay at Holiday Inn Rotorua, and for taking the time to comment on Trip Advisor. I am pleased you had a pleasant stay and enjoyed our Happy Hour and Restaurant Buffet We appreciate you sharing your experience and look forward to welcoming you back soon. Kind regards, Kent Breeze General Manager More

Sydney, Australia
Top Contributor
131 reviews 131 reviews
45 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The motel backs onto geysers which in itself is a talking point. However the discussion once leaving the motel was all about the outside thermally heated pool. The only braving you need to need is getting in and getting out in the cold. The warmth of the pool is both relaxing and therapeutic after a long day of walking. The... More

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Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Kazza880, Thank you for choosing to stay at Holiday Inn Rotorua, and for taking the time to comment on Trip Advisor. I am pleased you made the most of our thermally heated pool, and thank you for mentioning the efficient and friendly service you received. We appreciate you sharing your experience and look forward to welcoming you back the... More

Bergen, Norway
Top Contributor
54 reviews 54 reviews
28 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My wife and I stayed at the hotel in April 2014 for two nights as members of a Scandinavian group. We had a very good stay at the hotel. The rooms were of good size, and the beds were excellent - almost to many pioows to choose from! The staff was very friendly, the breakfast had a great variety in... More

Was this review helpful? Yes 1
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear KnutPG, Thank you for choosing to stay at Holiday Inn Rotorua, and for taking the time to comment on Trip Advisor. I am pleased you enjoyed a very good stay with us, and thank you for mentioning our friendly staff. We appreciate you sharing your experience and look forward to welcoming you back the next time you travel our... More

Melbourne, Victoria, Australia
Senior Contributor
44 reviews 44 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 12, 2014

It's near the two main volcanic zones of Stinky City and just right behind Pohutu geyser. You can smell the laughing gas on the ground flour. Rooms are spic & span and thermal pool is perfect. Staff are accommodating too. If you are looking for a central hotel, do not stay here as it's 4km away from cbd.

Was this review helpful? Yes
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Ildefonso O, Thank you for choosing to stay at Holiday Inn Rotorua, and for taking the time to comment on Trip Advisor. I am pleased you enjoyed our thermally heated outdoor pool, and thank you for mentioning our accommodating staff. We appreciate you sharing your experience and look forward to welcoming you back the next time you travel our... More

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Additional Information about Holiday Inn Rotorua

Address: 10 Tryon Street, P.O. Box 6220, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
Phone Number:
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Holiday Inn Rotorua 4.5*
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Also Known As:
Holiday Inn Rotorua Hotel Rotorua
Heritage Hotel Rotorua
Rotorua Heritage Hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#20 Business Hotel in Rotorua #23 Family Hotel in Rotorua #29 Luxury Hotel in Rotorua
Hotel Class
Official Description (provided by the hotel)
Holiday Inn Rotorua is set amongst Rotorua’s stunning natural environment, only steps away from the Whakarewarewa Thermal reserve. ... more   less 
Number of rooms
203

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