Thank you for your comments and ratings Ted W We are aware that we are in need of improvement in our product and it is something that we as a team are working on to resolve. Unfortunately some of the issues are not quick fixes but we are moving forward as a group and making the changes when and where... More

Thank you for your comments and ratings John4130 A very disappointing read for which I do apologise. I have spoken to the Executive Houskeeper and the Front Office team in regards to your comments and we are looking at how we can ensure that the issues you faced, are rectified for the future. Should you decide to try us again,... More

Thank you for comments and ratings collardsx2 Looks like we're on the right track and with the new menu and a focus on staff training we are on the up. We do still have areas in need of improvement and we'll be the first to admit that, hopefully the next time you visit you will have noticed a marked improvement... More

Thank you for your comments M M I have passed your comments regarding the H/K staff onto our Executive Housekeeper and she is going over with her team the importance of doing the job correctly; entering into the room, guest interraction and finally the cleaning of the room which are core basic's of the role. On the flip side I... More

Thanks for your comments and ratings wrok We are aware that there are areas of the property in need of work and it is something that we as a team are continually working on. We are also aware of the sulphur smell around the hotel which is an unfortunate bi-product of living in a geothermal area, sometimes it is not... More

Thank you for your comments and ratings Gilly2507 A very disappointing read and one for which I do apologise for. I am also alittle confused with a few of your comments; we do not have any Queen Suites in the hotel, all of our Suites have King beds so I'm not sure what has happened there? Our star rating has... More

Many thanks for your comments and ratings sdanos Comments like yours remind us that we are doing a good job and help keep the team focused on providing a product to be proud of! Just so you are aware, we are working on improving areas of the hotel to enhance the product for the future. Thanks again and we look... More

Thank you for your comments and ratings authored We are aware of the issues that our property is currently faced with and we are working on solutions to these to be fixed for the future. Our rooms are very large and spacious and so they are alittle spread over our property, I was surprised that a request was not put... More

Many thanks for your comments and ratings Like2Travel08 Couldn't agree with you more in regards to you title. Many families stay with us for the fact that the we do offer good family deals and we have plenty of space within the room for most families. We are aware that we do have some issues within the hotel and it... More