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Rydges Rotorua

272 Fenton Street, Rotorua 3201, New Zealand
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Rydges Rotorua
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Rydges Rotorua
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775 reviews from our community

Traveler rating
    183
    289
    161
    77
    65
See reviews for
259
261
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51
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (183)
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Tauranga, Bay of Plenty, New Zealand
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed yesterday NEW

The hotel was ok but it so needs updating inside. Our spa bath in our room was old. The staff were very friendly, facilities and food for children were good. Very expensive for what we got and I am not sure we would stay here again. Our three course meal we pre booked was basic and not worth the $45... More 

Review collected in partnership with this hotel

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1 review
4 of 5 stars Reviewed yesterday NEW via mobile

Big nice room. Free WiFi and lots of free parking. Food was great too. The only unpleasant experience was to face the in charge of the dinning hall. She was not a kind of person who should be there to greet guests in the morning out for the breakfast. She literally threw the cutlery at our table once.

Was this review helpful? Yes
Hastings, New Zealand
1 review
4 of 5 stars Reviewed 2 days ago NEW

Friendly staff in all areas, from reception, to housekeeping, restaurant staff and the pool maintenance guy and cleaners... wonderful hospitality! Pricey restaurant food so we ate out (We recommend Oopies or Kiwi Kai for good kiwi tucker!). Breakfast was included with our stay and it is truly devine! The Rise breakfast menu is flawlessly delicious! Comfy beds with hypoallergenic bedding... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
James B, General Manager at Rydges Rotorua, responded to this review

Thank you Mc R for taking the time to share your experience. The team and I were proud to read your comments and happy to learn you enjoyed our Free Wifi and Rise Breakfast. We are looking forward to welcoming you back to the hotel in the next two months. Kind Regards, James Billing More 

Papamoa, New Zealand
Top Contributor
69 reviews 69 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I chose this place as it was a cheap find on booking.com for a spur of the moment quick trip out of town, and also as it was reccomended for families. Our party was 1 adult and 2 children. Check in was nice and quick, our request for a high up room was answered which the kids were very happy... More 

Was this review helpful? Yes 1
James B, General Manager at Rydges Rotorua, responded to this review

Thank you Andrea W for taking the time to share your experience. It was great to learn you and your family had an enjoyable and relaxing stay with us. Please accept my apologies for the non delivery of extra towels; I have followed up with the team on this. We look forward to welcoming you and your family back to... More 

Auckland Region, New Zealand
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Rydges rooms are the largest in Rotorua. The beds are very comfortable with good pillows and linen. The indoor heated pool and spa is great. Room even had a table and two chairs to sit at. They supply shampoo but need to take your own conditioner.

Was this review helpful? Yes
James B, General Manager at Rydges Rotorua, responded to this review

Thank you NthShoreTraveller for taking the time to share your experience. We look forward to welcoming you and your family back to the hotel in the near future. Kind Regards, James Billing More 

1 review
2 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed.for two nights. On checking in they were unable to find our correct booking and instead of having us in a family unit we were booked into a studio unit. This was not an option for us with kids!! We found our correct booking to prove they had made a mistake and they did give us two interconnecting rooms... More 

Was this review helpful? Yes 1
James B, General Manager at Rydges Rotorua, responded to this review

Thank you MSeymour77 for taking the time to share your experience. Please accept my appologies for the service issues you encountered. If you could please contact me directly so I can follow up further on your experience, my email address is james_billing@rydges.com. Kind Regards, James Billing More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

This hotel is nice and big, the rooms are spacious and the beds are very comfy. The staff were friendly and check in was quick and easy.. My only issue was the strong smell of urine in the lifts. You can have breakfast at the hotel but we opted to go to one of the nice cafe's in town.

Was this review helpful? Yes
James B, General Manager at Rydges Rotorua, responded to this review

Thank you Alex F for taking the time to share your experience. I have followed up with your comments including the lifts and would like to assure you we have resolved these issues. We look forward to welcoming you back to the hotel in the near future. Kind Regards, James Billing More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Showing an Aussie friend the delights of Rotorua. Great location as we did not need to be able to walk anywhere. Very adequate room / very spacious and clean. Helpful staff. Lovely barman. Great meals

Was this review helpful? Yes 1
James B, General Manager at Rydges Rotorua, responded to this review

Thank you ganache19 for taking the time to share your experience. Raj in the bar was happy to read your comments and I have personally thanked him. We look forward to welcoming you back to the hotel when you are next showing off our destination. Kind Regards, James Billing More 

Auckland, New Zealand
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Room was a little tired - including a rip in the arm chair and the sink drains could do with an upgrade. The fridge had not been cleaned after the last occupants used it, but overall a very good stay.

Was this review helpful? Yes 1
James B, General Manager at Rydges Rotorua, responded to this review

Thank you Tabatha1998 for taking the time to share your experience. I have followed up on your comments and we look forward to welcoming you back to the hotel in the near future. Kind Regards, James Billing More 

Napier, New Zealand
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Spent two nights with our two kids over the Easter school holidays (great kids stay and eat free). Check in was a breeze (friendly welcome) and there is plenty of off street parking at the rear of the hotel adjacent to the race track. The friendliness of each and every staff member we came into contact with is a credit... More 

Was this review helpful? Yes 1
James B, General Manager at Rydges Rotorua, responded to this review

Thank you AWoodbury for taking the time to share your experience. The team and I were proud to read your comments and happy to learn you and your family had a great time with us over Easter. We look forward to welcoming you and your family back to the hotel on your next return trip to Rotorua. Kind Regards, James... More 

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