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Rydges Rotorua

272 Fenton Street, Rotorua 3201, New Zealand
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Rydges Rotorua
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851 Reviews from our TripAdvisor Community

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Traveler rating
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    328
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (197)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (851)
  • Mar-May only
    (218)
  • Jun-Aug only
    (250)
  • Sep-Nov only
    (159)
  • Dec-Feb only
    (224)
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Asia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

really great reception staff, booked and checked in late on a Friday night due to issues with a previous booking at a different hotel. not only got a great rate but the reception staff really were so helpful. the hotel at the time had a big party event. as a person who works in tourism all her life, I would... More 

Was this review helpful? Yes
James B, General Manager at Rydges Rotorua, responded to this review

Thank you Saah n for taking the time to share your comments. The team and I were proud to read your comments and we look forward to welcoming you and your husband back to the hotel on your next trip to Rotorua. Kind Regards, James Billing More 

Darwin, Australia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

ive stayed here 3 times in the past 3 months and each time has been perfect from the moment I step through the door and I'm greeted by reception staff, to the excellent standard of the room. I can not fault anything about Rydges Rotorua.

Review collected in partnership with this hotel

Was this review helpful? Yes
James B, General Manager at Rydges Rotorua, responded to this review

Thank you Frequentraveller47 for taking the time to share your experience. The team and I were thrilled to read your comments,we look forward to welcoming you and your family back to the hotel in the near future. Kind Regards, James Billing More 

New Zealand
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I had a great stay at this hotel. The room was huge, bed extremely comfortable, the bathroom was a bit tired but had an excellent bath. I enjoyed the breakfast - staff were helpful and engaging. The funky Chinese guy made a great coffee. I stayed 2 nights and then got to check-out. The young woman (Rebecca I think) behind... More 

Was this review helpful? Yes 1
James B, General Manager at Rydges Rotorua, responded to this review

Thank you Jules2000 for taking the time to share your experience. I was surprised by your experience with Rebecca as usually she is the happiest person to talk to in the morning and often gets great comments from guests. I have however shared your comments with her and she appreciates your feedback. We look forward to welcoming you back to... More 

Auckland
1 review
4 of 5 stars Reviewed 1 week ago

The highlight of my stay was your Rise restaurant. The food was superb! I could've eaten 2 more plates of tiger prawns! The service was excellent too. The rooms were a little dated but comfy and roomy

Review collected in partnership with this hotel

Was this review helpful? Yes
James B, General Manager at Rydges Rotorua, responded to this review

Thank you lotuf2015 for taking the time to share your experience. The team in the kitchen loved your comments and we look forward to welcoming you back to the hotel in the near future. Kind Regards, James Billing More 

Auckland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed there for a few nights with my partner for a small holiday. From check in to check out everything was spot on perfect. Our receptionist was friendly and helped us out the moment we arrived and check out was smooth and easy. The rooms are spacious with an amazing bed with a small spa to enjoy and relax.... More 

Was this review helpful? Yes 1
James B, General Manager at Rydges Rotorua, responded to this review

Thank you Rose1029 for taking the time to share your experience. The team and I are grateful for your kind comments and we are looking forward to welcoming you back to the hotel in the near future. Kind Regards, James Billing More 

Rotorua, New Zealand
5 of 5 stars Reviewed 1 week ago

We enjoyed a clean, roomy and warm facility (the weather was atrocious!) The swimming pools were a bonus and joy enjoyed by us and other guests. Brilliant! The evening dinner and hospitality was first class, including the HUGE magnificent breakfast delivered to our room with perfect punctuality. Very many thanks for a wonderful experience. Kind regards, Roger & Jackie D

Review collected in partnership with this hotel

Was this review helpful? Yes
James B, General Manager at Rydges Rotorua, responded to this review

Thank you roger_dearman for taking the time to share your experience. Your outfit at the Love boat party was fantastic and it was great to have you and your partner come back and stay with us. We look forward to welcoming you back to the hotel in the near future, Kind Regards, James Billing. More 

Auckland, New Zealand
1 review
4 of 5 stars Reviewed 1 week ago

Very friendly and efficient hotel, room was spacious and clean. Bathrooms a bit dated and scruffy could do with an update. Pool great up on the top floor and good facilities there. Staff fixed up a problem with our room service with no fuss and were generous which impressed me. Would thoroughly recommend.

Review collected in partnership with Amoma.com

Was this review helpful? Yes
James B, General Manager at Rydges Rotorua, responded to this review

Thank you Z826HQmelissar for taking the time to share your experience. The team and I were happy to read your comments and thank you for your patience with regards to the mix up you experienced over your room service. We look forward to welcoming you and your family back to the hotel in the near future. Kind Regards, James Billing More 

Auckland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A little tired, but the rooms are large and clean and the beds very comfortable. Must be best value in rotorua. A good location although need to drive to main restaurant area - about 5 mins. We come each year with our young family and would definitely return.

Review collected in partnership with this hotel

Was this review helpful? Yes
James B, General Manager at Rydges Rotorua, responded to this review

Thank you Alipuh for taking the time to share your experience. It was a pleasure to welcome you and your family back to the hotel. Just to clarify for our readers you are referring to Eat Street when you mean the dining area , our in-house restaurant is located on the same level as reception. We are looking forward to... More 

Auckland, New Zealand
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The room was spacious and clean - and the bed was incredibly comfortable. We also had a spa bath in our room which was bliss!! We enjoyed our stay and will be back! Room service was prompt and the food was delicious. Try the chocolate brownie!!

Review collected in partnership with this hotel

Was this review helpful? Yes
James B, General Manager at Rydges Rotorua, responded to this review

Thank you 30bridget for taking the time to share your experience. The team and I appreciated your feedback, in particular the kitchen was happy to learn you enjoyed our warm chocolate brownie dessert. It is quite a popular dessert. We look forward to welcoming you back to the hotel in the near future. Kind Regards, James Billing More 

selangor
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Thank god! We stayed here for only one night on transit to Rotorua. The reception looks okay nice. But as soon as we wheeled our bags from lift to room, the ugly starts. The corridors smell musty and greasy. The rooms are dated. The deep red bathroom sink looks so unpleasant dirty. The plumbing works are horrible. The shower and... More 

Was this review helpful? Yes
James B, General Manager at Rydges Rotorua, responded to this review

Thank you jennylymm's for taking the time to share your experience. It is disappointing to learn of your experience from your comments it seems out of sorts with our recent guest feedback and I would like to learn more about your time with us. Please can you contact me direclty so I can understand further on where we can improve,... More 

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Hotel Review Summarization

What travelers say

  • Buffet breakfast(9)
  • Very good(7)
  • Staff were friendly(4)
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