We had a great time at this hotel by the lake in Rotorua. The service was so friendly that we felt as though we were staying with friends rather than in a hotel. As good as any that we have experienced anywhere in the world! They must have great staff training, everyone greeted us as we passed by, from the... More

We stayed two nights from February 6 2012 in a suite, room 301. The room was nice, clean and everything worked. There is a guest laundry on level 1, $2.00 per load including detergent, the drier was $2.00 also. We had a good view of the lake and there was no outside noise. We used the private thermal pools which... More

Great location on lakeside and excellent facilities, decor etc. Disappointed by our room for a couple of reasons. We booked a suite as we were travelling with our son, but the bedroom was not separated from the living area at all, so we basically had to go to bed when he did. We expected the bedroom to be separate so... More

We stayed for 4 nights and had a great time. The hotel was very clean, comfy and and its location was excellent with a pedestrian area of restaurants within 2 mins walk. Would defiantly recommend this hotel! More

When we first walked into our room it smelt like cigarette smoke even though it's a non-smoking hotel, the cleaner had not removed previous guests feedback cards and the in-room safe didn't work, Other than this the room was clean and well presented and had a beautiful view of Lake Rotorua. The cleaner burst into our room on two occasions... More

We arrived late at night and there had obviously been a clerical error. Our rooms were side by side as expected, however the name on my room was incorrect. Wanting to confirm that this was my room and that I was not taking someone elses before altering details, the attendant appeared irritated and said "that's not your name? Then you... More