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Novotel Rotorua Lakeside

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Lake End Tutanekai Street, Rotorua 3215, New Zealand
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Novotel Rotorua Lakeside
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Novotel Rotorua Lakeside
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1,597 reviews from our community

Traveler rating
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    290
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    18
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442
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
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Auckland Region, New Zealand
Top Contributor
100 reviews 100 reviews
45 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed yesterday NEW

This Novotel is out of step with local motels in terms of what you get for the price. The room was okay but needed a decent clean. The bathroom was not very clean and ended far more time and effort put in. The bed was excellent and the staff very friendly and provided reasonable service. However, over priced and out... More 

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Auckland Region, New Zealand
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Comfortable room with great view. Bed perhaps over soft and thin towels. To enjoy the pool you have to appreciate Rotorua's rich smell! Great location next to the lake and 'Eat Street". Nice bar and reasonable conference venue. Would stay again.

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San Francisco
Contributor
18 reviews 18 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had a hard time getting to our hotel (not their fault). Our flight had been cancelled and we were re-routed. When we arrived in Rotorua 3 hours late, our luggage wasn't there nor was our pre-paid Super Shuttle ride. When we were checking in, the staff asked how we were doing and we told them our sad story. They... More 

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Hawkins, Texas
Contributor
16 reviews 16 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very nice modern hotel near restaurants and within walking distance to the Bus Terminal. Hotel was clean and neat and in an excellent location for visiting the local shops and restaurants. Only negative was the pay for wifi which is very backward in the modern world.

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Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear holdenshlr, Thank you for taking the time to comment on your stay with us. I am glad to learn you appreciate the convenient hotel location and that you found the hotel to be clean and neat! Thank you also for the feedback in relation to the WiFi, we will most certainly review this. Hope to see you again soon! More 

Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

I had a wonderful stay here! Their is so much to do in this town that I found it was in the perfect location! It was close to the lake, shops and restaurants. As well as my room had a mini bar which not many hotels have anymore!

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Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear Cassandra S, Thank you for you great 5 star review after your stay with us! I was really pleased to read that you enjoyed our location, with easy access to our city centre and the lake. We look forward to having you stay with us again. More 

Vancouver, Canada
Contributor
20 reviews 20 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Booked 2 superior rooms for a one night stay in Rotorua. Decided to extend one more night and front desk staff were happy to oblige. Emailed ahead to reserve a baby cot - and one was waiting for us upon arrival. Parking (outdoor) was convenient (and free) and location was great. Our "view" was that of the parking lot -... More 

Was this review helpful? Yes
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear mkay604, Thank you for taking the time to write a positive review of the hotel. I was happy to hear that our staff could help to extend your stay and that you enjoyed your time with us in Rotorua. I do hope that you enjoyed your time in New Zealand and look forward to host you again in one... More 

West Auckland, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

From the moment I arrived Scott from Front Office, Greeted me with a smile and a very warm welcome. He was very friendley and very professional, he made me feel very welcome at this establishment. Its quite rare to see a staff member actually engage into conversation about how I was he was very genuine and very confidet. Great bed,... More 

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Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear establishment_team, Thank you for you great 5 star review after your stay with us! It is always great to hear when our staff do such an amazing job! I will definitely pass your appreciation on to Scott. I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near... More 

Auckland Region, New Zealand
Top Contributor
53 reviews 53 reviews
38 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed just one night but they really have got it right! Well located both for shopping or walking around the lakeside. Very comfortable bed with soft fresh pillows. Reception service excellent and very helpful. Modern, clean and quiet will definitely stay there next time in Rotorua!

Was this review helpful? Yes 1
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear Raze88, Thank you for your amazing 5 star review! I was really pleased to read that you enjoyed our location, with easy access to town and the lake. Our team will be happy to read that you found their service to be excellent and friendly; it was also nice to read that you found the hotel to be clean.... More 

Contributor
14 reviews 14 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Stayed here for one night and had no major complaints. Although the foyer and lifts had the unmistakable sulphur smells there was no evidence in room. Bed was comfy enough. Bathroom ok. Bit disappointed with having to pay for wifi after 30 mins. Didn't try restaurant or pool/ spa facility. Location is spot on and very affordable.

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Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear sammyb1983, We appreciate you taking the time to submit a review. It is pleasing to read that your stay was, on majority, a comfortable and pleasing one. We look forward to having you back again. More 

Hotel Review Summarization

What travelers say

  • Great location(15)
  • Very good(15)
  • Room service(6)
  • FREE parking(4)
  • Lake view room(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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