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Distinction Rotorua Hotel & Conference Centre

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390 Fenton Street | PO Box 983, Rotorua 3201, New Zealand
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Distinction Rotorua Hotel & Conference Centre
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Distinction Rotorua Hotel & Conference Centre
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261 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
  • All months
    (261)
  • Mar-May only
    (76)
  • Jun-Aug only
    (68)
  • Sep-Nov only
    (49)
  • Dec-Feb only
    (68)
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Te Anau, New Zealand
1 review
5 of 5 stars Reviewed yesterday NEW

Great place to stay.Lovely bar staff great bar snacks.Rooms were nicely laid out and very cmfortable.A bit further out of the town would be a great conference venue.Distance from town centre not a problem.Taxi service fast.Would not hesitate to recommend this place.

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Auckland
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

My wife and I booked in for one night using a grab one deal. Receptionist was friendly and efficient. We did have a little difficulty in finding the main entrance. It is not on Fenton Street as some information would have it, and when we turned onto S.H. 30 what we assumed to be the entrance were the doors to... More 

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Christchurch, New Zealand
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is a bit old and tired but this was more than made up for by the good food and excellent service. My wife and I attended a conference and were very well looked after and well catered for. Little touches like the bar-staff taking the trouble to remember what you are drinking and your room number are always... More 

Was this review helpful? Yes
DistinctionHotels, Guest Relations Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Greetings mylesdw, thank you for taking the time to provide this great feedback on our hotel. We do understand that the corridors of the hotel are a little dated, we have instead decided to spend the time creating more modern dining areas and accommodation rooms, to make our guests stays more comfortable and enjoyable. Great to hear our staff looked... More 

New Plymouth, New Zealand
Level Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

the hotel staff were very friendly but the room was tired and poor quality with the bath having stains in it and the shower head was only dribble without being able to get warm was only hot or cold. The room was cleaned by capable staff

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DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Greetings Eggy62 thanks for taking the time to place your feedback. Yes we do have a few issues with geothermal staining in our bathroom areas. Our apologies regarding the shower head, it’s doesn’t state, but I am sure you contacted reception and the team corrected the issue immediately for you. Great to read the team looked after you during your... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 5 days ago NEW

The staff totally made our stay from arrival to eating out firstly Japanese then in the bar where there was no issue with us taking our 4 month old daughter. Food was well priced and tasty. Rooms were clean and comfortable and pool was lovely. Would not hesitate in recommending to anyone.

Was this review helpful? Yes
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Greetings Jacky C and family. Mr Yakitori is wonderful and so different, really glad you enjoyed their freshly made skewers. It’s great you enjoyed our outdoor heated pool and Jacuzzi even at this time of year, we hope you’ll visit again sometime. More 

Florida
Level Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Despite the fact that we visited Rotorua in the winter, this hotel was warm and cozy with nice accommodations. We spent the day sightseeing and the evening with a local family, but the hotel was a comfortable place with good quality sleeping arrangements and very clean facilities.

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DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Kia Ora hellie69, thank you for choosing to stay with us on your recent trip from Florida, we are really pleased to read you enjoyed your time with us and hope that you may travel back this way again in the future and visit with us. More 

Chula Vista, California
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Really nice rooms and great staff service. The grounds for the hotel were very picturesque and fun to sit and smoke a cigar. The restaurant food was very tasty and reasonably priced. Although when you went outside the sulfur beds were evident the rooms were quite nice.

Was this review helpful? Yes
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

ABF49ER Thank you for choosing to stay at Distinction Rotorua. Were pleased you enjoyed your stay with us, we hope you can visit our beautiful town again next time your over this side of the world. Travel safe. More 

Auckland, New Zealand
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Highly impressed with everything at the Distinction Rotorua. Very helpful and accommodating staff, great restaurant selection. Rooms were well appointed and very comfortable. Great hotel facilities and catered extremely well for families. Would highly recommend.

Was this review helpful? Yes
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Greetings Anna B, great to read you enjoyed your time at Distinction and the team looked after you well. Glad to hear you tried out some of our four restaurants and bars, hope you made good use of the outdoor heated pool and Jacuzzi as well. We hope to see you again soon, travel safe More 

Sunshine coast Australia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Walking into our room in the middle of winter we were instantly impressed. The room has excellent heating which kept was very toasty and warm. The rooms were very well looked after and also quite large. After arriving back at our room after midnight we discovered the TV wasn't working properly, so we called reception and they had 2 repairman... More 

Was this review helpful? Yes 1
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Kia Ora Youngtraveller1988, thank you for coming to stay with us recently. It's great to read you enjoyed your stay, we hope you will come back and visit us again soon. Safe Travels More 

wellington
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The service from over the phone was fantastic and even better when we arrived. The service, staff, room, food was just amazing. Thank you so much. We loved the heated outdoor pool and the underground grotto spas. This place is family friendly and great for kids and teenagers. Nice for a bit of romance or a trip on your own... More 

Was this review helpful? Yes 1
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Kia Ora Kamaputu and thank you. It seems you got to try out many aspects of the hotels facilities and services and all were up to your expectations / standards. It’s great to hear. We look forward top welcoming you back again soon. More 

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