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All 94 Rotorua hotels

Distinction Rotorua Hotel & Conference Centre

4.0 of 5 Hotel   |   390 Fenton Street | PO Box 983, Rotorua 3201, New Zealand
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Distinction Rotorua Hotel & Conference Centre
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Ranked #52 of 94 hotels in Rotorua
A recent review
3 of 5 stars reviewed 1 week ago
lailbale New Zealand
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169 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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English first
New Zealand
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I had two nights at Rotorua Distinction as I had a conference to attend. The room was very disappointing with no heating, only a little ancient fan heater- quite unacceptable in the middle of winter! I did complain and was kindly offered an upgrade; this room had modern wall paneled heaters which worked properly. Surely all rooms should have adequate... More

Was this review helpful? Yes
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Kia Ora Iaibale you are correct and yes all rooms should a have adequate heating ,the unit in the room your were first assigned was fixed the next day. In regards to the gym equipment, again we have had our maintenance team go over the items. You are correct we do not have the most up to date equipment, but... More

Auckland, New Zealand
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the hotel last weekend for two nights and had an absolutely fantastic time. The highlights of our stay include: 1. Very friendly staff - right from the very pleasant lady who checked us in on Friday evening, to the restaurant staff and porters were an absolute pleasure to deal with. Always had a welcoming smile on their... More

Was this review helpful? Yes 1
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Greetings P B, I appreciate your comments above. It’s absolutely brilliant to hear you have enjoyed your stayed and I do appreciate your feedback on areas we can improve. Without a lie I have quotes for showerhead replacement and will be auctioning that very shortly, the architect has delivered plans for us to tidy up the changing room area, we... More

1 review
3 of 5 stars Reviewed 1 week ago via mobile

Very friendly staff, I arrived to the hotel before check in on the off chance that my room was ready however it wasn't but they took my bags and had them in my room for when I returned later in the day. The room was very dated the carpet next to the bathroom had a half inch gap and overall... More

Was this review helpful? Yes
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Hello dawnie3883, thank you for staying with us recently. It seems many items in your room were not up to standard and I will be rectifying them all, with the team. I’m pleased to hear however that the staff were great and you enjoyed the breakfast restaurant and room service. We do hope you got to enjoy the pool facilities... More

Auckland, New Zealand
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Yuk Not Recommended. Had to attend a much awaited Herbalife 3-day conference with many distributors attending.I stayed 3 days and had a wheelchair access room for my cousin who had been in a wheelchair for 4 and a half years and was now slowly walking without a wheelchair, but uses a walker. The room was very skinny. The shower was... More

Was this review helpful? Yes 1
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Kia Ora Alezix H, I am sorry you did not enjoy your time at our hotel recently. You are right the grotto spas would have been an issue for your cousin with his disability, they were designed not modern but rustic with a cave like atmosphere, small and secluded, with privacy in mind. However the outdoor heated pool and Jacuzzi... More

Whangarei
Contributor
18 reviews 18 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed 1 night (July 2014) Friendly, efficient checkin. Stayed in deluxe room- 4 floor with balcony looking towards the ranges. Good location. Accommodating staff. Lovely stay, would definitely stay again. Thank you Distinction Rotorua Hotel.

Was this review helpful? Yes
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Hello Rangimarie01, thank you for choosing to stay with us. And it seems everything from your stay was up to standard and service levels. We hope next time you could join us for a few extra days to enjoy all the restaurants and facilities we have at the hotel, not to forget all the activities and attractions around Rotorua. Take... More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Firstly I would like to compliment the staff at the Distinction Rotorua Hotel. Totally professional, more that helpful and some of the best staff we have come across in years. The onsite Pavilion Restaurant is great value for money, with very generous meal sizes. Location of the hotel is very central to most attractions. Our only gripe is that the... More

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DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Greetings Ian K, thank you for your recent stay at Distinction. I am very pleased to hear your experience with staff and service was to a high level and obviously disappointed to hear about the bedspreads and state of the bathroom walls. I will discuss with our team and get this rectified and discuss correcting any future arising issues, so... More

Auckland Region, New Zealand
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This was the third time we have stayed at this Hotel, last time 6 years ago. This time we stayed with another family in separate rooms. We were so impressed with the Hotel (as we have been previously) and so were our friends (who had never stayed here before). The pools were great and although the weather was cold and... More

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DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Kia Ora DLNelson1971, wow six years since your last visit. I’m pleased to read that along with your friends you all had a wonderful stay with us, considering the cooler winter weather that we are having. Sounds like you enjoyed all the facilities and our extensive buffet breakfast went down a treat, plenty of variety for everyone and you never... More

Auckland, New Zealand
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

My partner and I stayed two nights at the Distinction hotel in Rotorua and were overwhelmed with the great service. The room was very comfortable. The bar is very well presented and the pools/spas are great. The smiley staff are very helpful and make you feel welcome.

Was this review helpful? Yes 1
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Hello JarrodNancarrow, thank you, it’s so great to hear you have enjoyed your time at our hotel and have also got to use the facilities we have available. To hear about our great service and smiley staff is fantastic as a Manager, thank you for your feedback. More

Hamilton, New Zealand
1 review
4 of 5 stars Reviewed July 15, 2014

This was the second time my partner and I have stayed at Distinction Rotorua and I would stay there again, given another trip. You get a sense of old fashioned luxury as you walk in through the entrance door. The child in me absolutely insists on using the large, wooden rotating door every time, even though there are perfectly good,... More

Was this review helpful? Yes
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Greetings Bronnix, reading such a review really makes you smile as a Manager. Yes there are always was to improve and we have taken on board your comments. But how wonderful that you really enjoyed so many aspects and facilities of our hotel. The heated pool, private Grottos, Pavilion Café & Restaurant, Kowhai Restaurant and D Bar. There really is... More

Auckland Region, New Zealand
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2014

Fantastic service, spacious room and great breakfast which was included in the price. Really enjoyed the Japanese restaurant and friendly service from the bar staff. I will certainly recommend this hotel.

Was this review helpful? Yes 1
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Lesleysime, thanks so much for taking the time to post such a wonderful review – I’ll make sure the team see it. Hope you got to enjoy the heated pool also. See you next time. Cheers More

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Additional Information about Distinction Rotorua Hotel & Conference Centre

Address: 390 Fenton Street | PO Box 983, Rotorua 3201, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range (Based on Average Rates): $
Hotel Class:4 star — Distinction Rotorua Hotel & Conference Centre 4*
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Also Known As:
Distinction Rotorua Hotel And Conference Centre
Distinction Hotel Rotorua

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#31 Family Hotel in Rotorua #34 Luxury Hotel in Rotorua
Hotel Class
Number of rooms
133

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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