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Distinction Rotorua Hotel & Conference Centre

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390 Fenton Street | PO Box 983, Rotorua 3201, New Zealand
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1 room 1 adult
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Distinction Rotorua Hotel & Conference Centre
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305 Reviews from our TripAdvisor Community

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Brisbane, Australia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This hotel is definatly my favourite in Rotorua, jacuzzis , swimming pool, under ground cave spa pools with you own private waterfall, sauna , gym, buffet breakfast that I would rate best in New Zealand.. Affordable , quality, you name it they have it. Minutes from town. I could go on. The only thing they fail is the customer service... More 

Helpful?
Thank NzAccommodationGuru
Cambridge, New Zealand
1 review
1 of 5 stars Reviewed 1 week ago

We booked with distinction for an impromptu family overnight trip. We have stayed before as a couple and been pleased with our stay. Unfortunately this time was not the case. Our room was so hot even with the ceiling fan on and balcony door open. We could not sleep and ended up going to reception asking for someone to look... More 

Helpful?
Thank Stefro12
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Kia Ora Stefro12, thank you for coming to stay with us recently. Our apologies that the heat during your stay made your time here regretful. We which you safe travels in the future. More 

Rotorua, New Zealand
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The conference was held in a very large hall with many sponsors in and around the main hall. Helene was the conference coordinator and provided an excellent service to the organisers. Lunch buffet was top class and a very satisfying experience indeed. I plan to hold a conference there in the future and I am adding this to the review... More 

Helpful?
Thank Richard P
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Kia Ora Stefro12, thank you for coming to stay with us recently. Our apologies that the heat during your stay made your time here regretful. We which you safe travels in the future. More 

Coventry
Level Contributor
75 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Probably one of the better hotels in Rotorua, from looking around, we stayed 2 nights while touring NZ, standard room was fine, overlooked road which was quiet at night. Used the laundry service which was fast and reasonably priced. Hotel appeared to cater more for Chinese tourists, who had more choice at the breakfast buffet, but it was ok for... More 

Helpful?
Thank pecabarratt
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Kia Ora Richard, thank you for your kind words. As with every event Helene and her team will do everything possible to provide a smooth and successful event for you and your delegates. More 

Wellington, New Zealand
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had not planned to stay at the Distinction, however the property we originally booked was terrible and as traveling with small children we made the decision to approach Distinction. I arrived at reception early in the morning and was greeted by Elle, I explained our situation and she was so incredibly helpful and found us a great room and... More 

Helpful?
Thank LucyBen2013
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Hi Lucy, thank you very much for your feedback. We have made sure Elle is aware of your kind words. Great to read that Distinction delievered and you enjoyed all the facitliies at the hotel. (Nice to be able to relax with a cold drink while the childrena re close at hand). We hope to see you again sometime. More 

Sg
Level Contributor
5 reviews
5 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Stayed 2 rooms at this hotel to usher the year 2016. Was able to view the beautiful firework outside the balcony. The location is good and restaurants are nearby within walking distance. However, the rooms was a little old and with many insects especially in the night when the lights in the rooms were turned on. Housekeeping was not up... More 

Helpful?
Thank eobk1970
DistinctionHotels, Guest Relations Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Kia Ora eobk1970, Thank you for your feedback. We are sorry to hear you felt our standard of cleaning was not up to expectations, your comments have been passed on and this will be looked into to ensure we don't have this happening again in the future. We appreciate your comments and always welcome feedback to improve our customer experience.... More 

Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

Good hotel, lacked service as no bell boy and car parking slight walk away. But sufficent wifi strength and pool is clean with great spa areas. The tv reciption was very fuzzy but overall nice place to stay.

Helpful?
Thank Julius C
DistinctionHotels, Guest Relations Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Kia Ora Julius C, Thank you for your feedback. Sorry to hear you felt Distinction lacked service, we most definitely do have a complimentary porter service available 24 hours a day to all guests. It's great you were able to make use of our complimentary WiFi and enjoyed our pool area. More 

Sydney, Australia
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for two nights in December and found this to be a charming, older style hotel with great staff. Having stayed in a few newer, McVanilla hotels on our road trip, I really enjoyed being in a place with a bit more character. Also - a big thumbs up for having a decent bathroom and shower, and two... More 

Helpful?
Thank CoffeeForLucy
DistinctionHotels, Guest Relations Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Kia Ora CoffeeForLucy, Thank you for your feedback, we are glad to have been able to assist you in making your stay in Rotorua enjoyable. Great to hear you found our rooms to be comfortable and of good size, we hope to see you back next time you are in Rotorua. More 

Windhoek
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had high tea at this hotel and it was excellent.Everything fresh and nicely presented, very good value and friendly staff. Will come back for sure! High tea is served daily from 10am to 4pm and it would also be good for lunch in very relaxing surroundings.

Helpful?
Thank rkjallen
DistinctionHotels, Guest Relations Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Kia Ora rkjallen, We are delighted to hear you enjoyed your High Tea with us, please do pop back again, we would love to see you back! More 

Auckland, New Zealand
Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

I came to this hotel because I was travelling through to Taupo and wanted to break up my trip. The hotel is always nice, and have always stayed here while in Rotorua, has so many nice facilities, but since I was going to Taupo I only spent the night there. The are lovely staff and tidy rooms, for an old... More 

Helpful?
Thank MettieL
DistinctionHotels, Guest Relations Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Greetings MettieL, Thank you for your feedback, we were very pleased to see you back at Distinction Rotorua. We are glad you enjoyed our facilities on offer here, it sounds as though you had a relaxing stay mid trip which is great. We look forward to seeing you again soon. More 

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