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Princes Gate Hotel

1057 Arawa St, Rotorua 3010, New Zealand
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Princes Gate Hotel
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Princes Gate Hotel
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454 reviews from our community

Traveler rating
    185
    125
    69
    45
    30
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73
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
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There are newer reviews for Princes Gate Hotel
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Auckland, Auckland, New Zealand
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 29, 2013

A beautiful hotel lovingly restored to its former glory. Individual rooms are named after famous Rotorua icons, tastefully capturing byegone days with modern day comforts.Renovations of the motel adjacent to the hotel are adequate for families, but not necessarily couples expecting a really special weekend away. The hot pools in the courtyard are a great place to relax and the... More 

Was this review helpful? Yes 1
PrincesGateHotel, Owner at Princes Gate Hotel, responded to this review

Thank you for taking the time to write. As I have said previously, constructive reviews help us in our search for excellence. In answering the points raised, please find the following. Our dinner shows are only part of our food and beverage department. This fantastic night has a menu that is constructed around a table d hote menu with three... More 

Auckland
Contributor
14 reviews 14 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 29, 2013

I have thought a lot about what to write here, as we had a mixed experience. I genuinely think that there is a niche market for this hotel, and that they are working to achieve a high standard. I think the fairest way to do it is to put pros and cons. In case you don't read further, make sure... More 

Was this review helpful? Yes 1
PrincesGateHotel, Owner at Princes Gate Hotel, responded to this review

Thank you for taking the time to write. Having read the review, the main issue here was the check out and the misunderstanding of rates. This can happen with the internet today. In saying that the lady who did check this guest out did follow everything as per our procedure. Unlike what was suggested, we do not react to Trip... More 

Auckland Region, New Zealand
Top Contributor
58 reviews 58 reviews
27 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed May 19, 2013 via mobile

We had a fantastic 2 night stay in the beautiful estate room. From the time we checked in we were welcomed and treated very well. Our room was beautiful, (room 18, Peter Tapsell room) bed was super comfy, we slept for 9.5 hours both nights. All facilities clean, bathrobes in room a nice touch. The hot pools were lovely. We... More 

Was this review helpful? Yes
PrincesGateHotel, Owner at Princes Gate Hotel, responded to this review

Thank you for taking the time to write a review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back again some time very soon. More 

Auckland New Zealand
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 9, 2013

We stayed at Princes Gate only for one Saturday night but would love to have stayed longer. We had a gorgeous room on the ground floor opening out to the balcony. It felt a bit like Downton Abbey, upstairs! The dreamy feather and down pillows were wonderful and beds super comfortable. We started with a soak in the hot pools... More 

Was this review helpful? Yes
PrincesGateHotel, Owner at Princes Gate Hotel, responded to this review

Thank you very much. The writer has certainly understood what we have tried to create. The Hotel is all about character and offering something that is special. That is why we have our shows and are very focussed on the guest. Once again thank you for taking the time to tell others of your experience. We look forward to welcoming... More 

Wellington, New Zealand
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 6, 2013

My husband and I stayed at the Princes Gate Hotel for 3 nights recently and had a wonderful time. We loved the Victorian era décor through out the hotel. We had a room on the second floor which was beautifully decorated and had a balcony looking out onto the botanic gardens which was lovely. The staff were all very welcoming... More 

Was this review helpful? Yes
PrincesGateHotel, Owner at Princes Gate Hotel, responded to this review

Thank you for taking the time to write experience our world. As everyone will agree, the hotel has wonderful location and Rotorua of course has so much to offer. We are certainly seeing a lot more people experiencing the mountain bike trails which incidentally Rotorua has been named in the top 8 in the world. We note that guests arrive... More 

Auckland Region, New Zealand
Contributor
15 reviews 15 reviews
8 hotel reviews
5 of 5 stars Reviewed May 6, 2013

My husband and I stayed at this hotel for one night recently. Fabulous old Hotel, really friendly staff, from Ian who showed us rooms and surrounds to Janet who was on reception. We relaxed on big leather sofas by the fireplace, enjoyed a glass of wine and then had a lovely dinner. We were upgraded, and had a room with... More 

Was this review helpful? Yes
PrincesGateHotel, Owner at Princes Gate Hotel, responded to this review

Yes the verandahs are lovely and for those who haven't experienced the hotel, they wrap around both floors and we have outside the rooms lovely sitting areas where guests can experience the world passing by over a glass of wine. Thank you for taking the time to share your experience. More 

Napier, New Zealand
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 27, 2013

From time to time one has an unexpected and great experience. The Princes Gate Dinner and Cabaret Show is one. My wife booked us in and despite my apprehension it far exceeded my expectation. The food was great and the show very slick and professional. For$89 per person for meal and show this was terrific value Craig and his company... More 

Was this review helpful? Yes
PrincesGateHotel, Owner at Princes Gate Hotel, responded to this review

Thank you for taking the time to write. Yes we believe our shows are extremely special and you have focussed on a couple of very relative points. One is the value, this at $89 per person which includes GST of 15% is extremely good value. When we created the dinner shows some 25 years ago, we realised how important it... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed April 22, 2013 via mobile

We booked online. Five stars and a good price. We were upgraded when we arrived. The staff were delightful. We had a room on the balcony. The decor throughout the hotel was lovely, full of period pieces. We didn't dine in for dinner but if the eggs florentine I had for breakfast were anything to go by you won't be... More 

Was this review helpful? Yes
PrincesGateHotel, Owner at Princes Gate Hotel, responded to this review

Just a small note to thank you for your comments made in relation to your recent experience at the Princes Gate Hotel. We sincerely appreciate receiving such great feedback. It’s valuable to us in our efforts to constantly improve the level of service and overall experience to valued guests such as yourself . We will also be sure to raise... More 

Seattle, Washington
Top Contributor
102 reviews 102 reviews
26 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed April 18, 2013

I was skeptical about this old hotel, and the location with sulphur smell, potential noise issues, etc., but I was 100 % pleased. Beginning with the reservation process with Thomas, who puts in long hours, I appreciated the friendly service and helpful suggestions, since I was not expecting to enjoy my stay in "touristy" Rotorua, as my previous stays have... More 

Was this review helpful? Yes
PrincesGateHotel, Owner at Princes Gate Hotel, responded to this review

Time and time again, guests remark on our location and thank you to the writer articulating this. It is so special being able to take an evening stroll or morning jog, walking distance to the cosmopolitan area, bars and restaurants. The other very interesting point that the writer has highlighted is the fact that even though we are down town... More 

1 review
5 of 5 stars Reviewed April 15, 2013

it locates close to I-site, easily to find supermarket and other restaurants.cuisine here are excellent, we strongly recommend bread with hummers and chutney, and grilled salmon. fireplace and classical decoration make PG special. we love ppl here,feeling at home.

Was this review helpful? Yes
PrincesGateHotel, Owner at Princes Gate Hotel, responded to this review

Thank-you for your comments regarding your enjoyable experience at our hotel and restaurant. We have a beautiful a la carte menu, guest bar and fine dining restaurant with all the class and ambience you would expect from a five star guest and hosted property. We pride ourselves on our high standard of food and service and are extremely glad we... More 

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