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Princes Gate Hotel

1057 Arawa St, Rotorua 3010, New Zealand
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1 room 1 guest
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Princes Gate Hotel
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499 Reviews from our TripAdvisor Community

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Traveler rating
    207
    139
    75
    46
    32
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81
255
15
45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (499)
  • Mar-May only
    (135)
  • Jun-Aug only
    (121)
  • Sep-Nov only
    (109)
  • Dec-Feb only
    (134)
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Auckland Region, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We stayed in a 2 bedroom suite, which we loved. We felt extremely comfortable & relaxed during our stay. We had dinner in the restaurant on our first night which was absolutely outstanding, & room service for the 2nd night of our stay, which again was very nice. We had a great stay and we will be back!!!!

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Auckland, Auckland, New Zealand
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Prices gate is an iconic hotel with enormous atmosphere! If you like history, you will enjoy staying here. It is right next to the gardens and museum and the shops are just around the corner. The lake and restaurants are within easy walking too. The décor and rooms are in keeping with the ambiance - I had two chandeliers... More 

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Houston, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

This is an excellent place to stay while in the Rotorua area!!!! The building is absolutely beautiful with architecture and was made in the late 1800's. Inside as you walk through the main entrance, a very elegant staircase becomes the focal point of the entry. As we checked in, the staff was VERY courteous and helpful in any way. They... More 

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New Zealand
1 review
1 of 5 stars Reviewed 4 days ago NEW

Hubby's 60th birthday was spoilt by this hotel and in particular its unbelievably rude Manager. This man - who my husband came to refer to as "the undertaker" - should not be in the hospitaility trade. He never greeted us once despite walking past us on a number of occasions, and, he certainly never smiled. We had bought a deal... More 

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Auckland, New Zealand
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

On arrival the concierge was quite condescending and I felt like we were a nuisance. Our whole stay was disappointing. We were so excited to be going there and felt let down at our reception. When we said we weren't going to their dinner and show it was like they didn't care anymore. We were told to get to the... More 

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Wellington, New Zealand
Level Contributor
5 reviews
1 of 5 stars Reviewed 5 days ago NEW

Rooms are not like the website, smaller, less light. Sky doesn't mean two channels, rooms just about adequate but nothing like it shows on the website, really nothing special at all. Breakfast is billed as best in city but it was seriously average.

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PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review

Dear Ian133, We are sorry to hear of your disappointment following your recent stay. We do have a variety of rooms available in different locations & price points within the hotel. When we are advised by guests that the room expectations have not been met, we aim to provide a solution during the stay. It seems on this occasion we... More 

Havant
Level Contributor
45 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 1 week ago

Having stayed in Rotorua before this hotel was recommended as a top hotel. It is a historic building and the public areas and bar are lovely and a nice place to relax. However the room I had (9) was very drab and tired. The carpet would be at at home in a cheap Indian restaurant and the wallpaper was peeling... More 

Was this review helpful? Yes 1
PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review

Dear GB0207, Thank you for your taking time to provide feedback with regards to your recent stay at the Princes Gate Hotel. We are very proud of the Hotels history and heritage decor and try to ensure that each guest experiences the old world hospitality that hotels of this era are renowned for. We do have a variety of accommodation... More 

Nelson, New Zealand
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Just love this place. It is such a wonderful experience. Couldn't stay anywhere else in Rotorua. This time we took advantage of the hot pools in the complex,they are just lovely.Highly recommend this as the place to stay

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PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review

Hi sassysalnz, Thanks for your lovely comments. We are pleased you managed to get time to enjoy the hotels plunge pools! We look forward to welcoming you back. More 

Auckland Region, New Zealand
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Attentive staff, good dining, super private pool plus outdoor pools. Wonderful ambience beside crackling fire. Rooms good however some noise from other room. Walking distance to lakefront and restaurants. A little road noise.

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PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review

Dear Claire S. Thank you for your wonderful comments with regards to your recent stay at the Princes Gate Hotel. We aim to provide each guest with the old world hospitality that hotels of this era are renowned for. We appreciate your feedback, particularly on our staff members and enjoyable dining. It is always nice to be able to pass... More 

Auckland Region, New Zealand
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have always wanted to stay at Princess gate so was looking forward to this visit, I got a deal on a booking site - or so I thought. It was advertised as being discounted for mid week stays so I booked, however on checking out and being unhappy with my room I had a look at the Princess Gate... More 

Was this review helpful? Yes 1
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