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Princes Gate Hotel

1057 Arawa St, Rotorua 3010, New Zealand
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Princes Gate Hotel
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452 reviews from our community

Traveler rating
    185
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    69
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    30
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Plymouth, New Zealand
Senior Contributor
47 reviews 47 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed here for one night, it is perfectly located close to town. I had very high hopes for this hotel. We arrived and were greated by a rather gruff reception. We were taken up to our room which turned out to be an inner room with one tiny window that looked out onto an internal walkway. The heater was... More 

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Gisborne, New Zealand
Contributor
13 reviews 13 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Nice stay in a one bedroom apartment. I liked the outdoor courtyard area. It was raining and there was a noisy spouting. We heard from someone we knew this hotel was haunted. Ordered room service and had the early dinner option which was ok.

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PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review

Dear seahp, Thank you for taking the time to provide feedback from your recent stay at the hotel including your ratings on cleanliness and service. We have noted the comments in regards to the spouting which has also been mentioned by another new reviewer. We are pleased you enjoyed your stay even if you didn't get haunted....... More 

New Zealand
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Handy to Events Centre. Good staff friendly and helpful enough. We had the early bird dinner which was a basic menu. The steak was yum. Our accommodation unit had everything we needed and the price was reasonable. We were a last minute booking so felt fortunate. We stayed in the units to the side. They do need to fix their... More 

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PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review

Dear Merep, We are pleased we were able to accommodate you over such a busy time in Rotorua. Thanks for taking the time to comment on both our friendly team and your enjoyable meal. Thank you also for bring the spouting to our attention. The team look forward to welcoming you next time you are in Rotorua. More 

$2 Kiwi
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We needed to use our GrabOne Whakarewarewa vouchers so went for the Princes Gate Hotel GrabOne option and made it a couple of days in Sulphur City. The accommodation, staff and food couldn't be faulted and we are determined to make a return visit to this beautiful Victorian Hotel.

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PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review

Dear Gulfskipper, We are pleased you enjoyed your recent stay at the Princes Gate Hotel and appreciate you taking the time to provide feedback along with your lovely comments on our staff and food. We look forward to welcoming you back. More 

Auckland, New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

i was here for a drink with my friends, greeted by an old man at the reception he was too grumpy to be welcoming people. We could hear the staff talking loudly, clumsy waiter sweating and stinking. it was the worst drinking experience . The place is worn out to just add to the terrible experience the old man started... More 

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PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review

Dear jamyboy, We are sorry to hear of your bar experience at the hotel recently. I can assure you this is not the kind of experience we generally offer and will use this trip advisor to reiterate to all of our team how important each and every guest experience is. Thank you for advising us. More 

hamilton
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Went for hubbys birthday, had a grabone deal , the staff were lovely! So helpful! , the room was awesome and the hot spa pools were the best! Would deffinatly go there again . Love love love what more can I say five stars from me

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PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review

Thank you for taking the time to provide a review on your recent stay at the Princes Gate Hotel. We are pleased your enjoyed your stay with us and appreciate your lovely comments on our helpful staff and the facilities you enjoyed. We look forward to welcoming you to the hotel again. More 

Seattle, Washington
Contributor
14 reviews 14 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We really enjoyed staying here. The rooms were beautiful, the breakfast was very good, and the staff were all very helpful. Location was great too -- right between the park and downtown. It is an old hotel and because of that has some quirks, but we tend to like that. There were quite a few more modern hotels outside of... More 

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PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review

Thank you for taking the time to provide a review of The Princes Gate Hotel. We appreciate your lovely comments with regards to the helpful staff, beautiful rooms and great food. You have also noted our great location and heritage styling of which we are very proud. We look forward to welcoming you back next time you head to NZ. More 

Madison, WI
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 17, 2015

We stayed in the newer section of this historic hotel - which meant more room. It was conveniently located: right next to the Government Gardens, and easy walking distance to the water and "Eat Streat", which has loads of restaurants. We kept our windows open all night, which, unfortunately, let in the sulphur smells and the swimming pools were a... More 

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PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review

Thanks for taking the time to provide a review of your recent stay. We particularly appreciate your wonderful comments regarding our reception team and the service & cleanliness ratings for the hotel. We are sorry to hear of your disappointment in our plunge pools and will ensure our Booking.com page clearly reflects these are plunge pools and not lap pools.... More 

Manchester, United Kingdom
Top Contributor
125 reviews 125 reviews
16 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed March 17, 2015

Gorgeous old fashioned gem. Friendly staff, great location. Reasonable price. Lovely bar, which is a bit undercooked by drinkers. It's a great place to drink and even lovelier to stay. Nice to stay in a hotel rather than a motel .

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PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review

Thank you for your comments regarding the Princes Gate Hotel and its wonderful location and History. We are very proud of the history and facilities the hotel has to offer. We look forward to welcoming you back to the hotel when you are next in NZ. More 

Auckland, New Zealand
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 16, 2015

I must admit I was a little bit worried about staying here after reading some awful reviews. However i did not encounter any of the problems that others faced. I led a group of 20 people booking out 10 rooms. From the outset Kerri had us taken care of with the Dinner and Show package. We arrived to a well... More 

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PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review

Thank you for your wonderful comments with regards to your group stay at the Princes Gate Hotel. We are very proud of the Hotels history, the service our staff members provide and aim to provide a unique guest experience on every occasion. We are really pleased your group enjoyed their time with us including the dinner and show option. We... More 

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