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Princes Gate Hotel

1057 Arawa St, Rotorua 3010, New Zealand
Hotel amenities
1 room 1 adult
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Princes Gate Hotel
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559 Reviews from our TripAdvisor Community

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Kingscliff, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Oldy worldy hotel situated in a central location within walking distance city center, restaurants, the lake and gardens. The staff were friendly and helpful, the rooms small but comfortable with a verandah (could use a/c or a fan though). Had dinner, was very nice but very big - breakfast was lovely.

Helpful?
Thank Jim T
Sydney, Australia
1 review
4 of 5 stars Reviewed 1 week ago

We stayed for two nights at the Princes Gate in room 42 suite on the ground floor with a little table in front of our room to the side of the hotel. The location is amazing right in the middle of town near the park where the beautiful Rotorua Museum and the Polynesian Spa located. We were warmly welcomed with... More 

Helpful?
Thank 259johanna54
Sydney, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed for two nights at the Princes Gate in one of the suites to the side of the hotel. The location is amazing and walking distance to some great cafes and restaurants. It could have been a negative experience as we were put in the wrong room on the first night, and whilst this isn't great, i find the... More 

Helpful?
Thank nik_f_sydney
Perth, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Great location. Very mediocre rooms. The airconditioning barely worked, the room was hot and smelly (not just the typical Rotorua smell) and the food was very over priced. The shared balcony was a nice touch but honestly, save your money, it would be much better spent elsewhere.

Helpful?
Thank christycm
BrettMarvelly, Manager at Princes Gate Hotel, responded to this review

Sorry you experienced some issues with your air conditioning. Had you let reception know we would have had someone up right away to look at the problem. Rotorua is known for it's sulphur smell. Unfortunately we cannot do anything about that. We are however glad to hear you found the shared balcony nice and we trust the rest of your... More 

Haifa, Israel
Level Contributor
40 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked a "classic" room, several months in advance, and when we reached the hotel we were shocked to find that it was a teeny-weeny room (#16), without a window, a room that had hardy enough space for our luggage. This kind of room is really not fit for 2 adult people BTW, this room is not cheap at all,... More 

Helpful?
2 Thank gadi_sam
PrincesGateHotel, Manager at Princes Gate Hotel, responded to this review

We have different categories of rooms. They are categorised in this order. Classic room (our lead in room type), our estate rooms and our designer rooms. In our adjoining complex we have one and two bedroom suites, and our premium one and two bedroom suites. All rooms are priced accordingly. Our classic room mentioned in this review is located on... More 

Seattle
Level Contributor
77 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

While a bit worn, it is a nice hotel in a great location, walking distance from everywhere for food and entertainment and the lake. We walked to the garden and the museum and the Polynesian Spa and enjoyed the area around the hotel. The rooms were spacious and decorated appropriately for the era of the building. Staff could not have... More 

Helpful?
1 Thank yummyrib
Level Contributor
19 reviews
11 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

We stayed at there for a couple days this month. The hotel itself is beautiful, the food was delicious, and the staff were wonderful! The room itself was a bit small and a little run down but for the most part we were very pleased.

Helpful?
Thank Dtcars
Kula, Hawaii
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The location of the Princes Gate was absolutely wonderful and very easy/convenient for walking around Rotorua. The check-in staff was very friendly. Our room , though, was not at all what we expected and were greatly disappointed. Although the bathroom had been recently remodeled, it felt like an older dormitory - and completely lacking of the character I had envisioned... More 

Helpful?
Thank IrishAloha
BrettMarvelly, Manager at Princes Gate Hotel, responded to this review

Great to hear you enjoyed our location and found that it was easy and convenient. We are sorry that you were disappointed in your room. Had you let reception know we may have been able to re-allocate your room to something more to your liking. Breakfast is served between 7am and 10am. On some mornings we serve a cooked buffet... More 

Melbourne, Australia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We knew this was an old Hotel but it could do with some mod.cons.The bedroom was small and stuffy.Even an ceiling fan would be a help.bathroom fittings not up to scratch either.We had a bad experience with servicing of the suite.The cleaner removed 2 bags that were sitting on the bench that contained medications and a Diabetes meter.We went to... More 

Helpful?
Thank Lilian U
BrettMarvelly, Manager at Princes Gate Hotel, responded to this review

When something goes wrong it is sometimes hard to recover the experience. We were sorry about the medication being taken out as rubbish. It is sometimes hard for the housekeepers when items are left on the bench in a disposable bag. It does however highlight to them to be more careful in future. Thank you for the nice comments about... More 

Brisbane, Australia
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This grand, old motel is situated in a central location within walking distance to restaurants, the lake and gardens. It offers an escape from the usual motels and the service and breakfast were impeccable. The staff were friendly and helpful and the rooms delightful. The historical past of the hotel was interesting and provided a look into the past of... More 

Helpful?
Thank Kerrie H
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