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All 93 Rotorua hotels

SilverOaks Resort Heritage

3.5 of 5 Hotel   |   349 Fenton Street, Rotorua 3201, New Zealand
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Ranked #82 of 93 Hotels in Rotorua
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173 reviews from our community

Traveler rating
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    61
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Swedish first
  • Any
English first
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Its our last night staying at this hotel and i love it! The service and friendliness of the staff is awesome. The hotel manger john chetty is the best as he has looked after us and any enquiry we had he answered quickly and was as helpfull as he could be. Will defiantly be staying here again

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Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We stayed the end of Aug 2014 for 5 nights. No working spa in the room, no TV remote, no welcome package, no wifi, room needed a good clean, in particular the shower rims and taps. There was food marks up the wall by the bin and numerous marks over the walls. The kitchen cabinatary was de-laminating in places We... More

Was this review helpful? Yes 1
Invercargill, New Zealand
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Secondary school boys sports team. Boys really enjoyed the pool, the mini golf and the tennis :) :) management and staff very obliging and helpful. Rooms were clean and well provisioned and the coaches and parent help really enjoyed the private pool in their room.

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London
Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a night booked at another hotel but couldn't check in before 9 pm (crazy early check in time!) so after they cancelled our booking we were stuck with nowhere to stay. After a bit of ringing around we found Silver Oaks and I'm so glad we did. General Manager John Chetty met us after hours and went above... More

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1 review
5 of 5 stars Reviewed 3 weeks ago

Well manage very tidy everything is there that we need kitchen cups plates knife catliry salt pepper cooking stove pots. Shower.. soap shampoo towel face towel also got spa. . Bedroom.. hanger for clothes extra blanket drawers two lights left and right on wall iron board iron and the reception is very helpful it's warm inside plus very affordable we... More

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Auckland, Auckland, New Zealand
1 review
4 of 5 stars Reviewed 3 weeks ago

A nice hotel, it was cozy and comfortable to stay, it feels like you were your own, with a friendly manager John Chetty in his excellent assistance. My kids loves there, because of warm swimming pool, warm clean room with wide lounge. We had a great time there eventhough its just one night we feel very homely. We will surely... More

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Taupo, New Zealand
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 16, 2014

We absolutely enjoyed staying at Silver Oaks. The manager John Chetty was excellent as were all the house-keeping staff we met. They all went over and above to make our stay comfortable. Our children enjoyed the tennis court, mini-golf and playground, they also took every opportunity to jump into the pool which was kept to a lovely toasty temperature for... More

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed August 13, 2014

Their customer service is absolutely great! Lets begin with their professionalism. The manager -john chatty seems pretty good with his local knowledge by providing us useful tourism details and attend to all of our queries. Not to forget, we had a free upgrade - thanks to the manager's generosity ! Thumbs up.

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Castle Hill, Australia
1 review
4 of 5 stars Reviewed August 9, 2014

We were upgraded and made to feel welcome in the already heated rooms. John Chetty was very attentive by providing advice on places to visit, giving us brochures and booking a dinner table at the Skyline Restaurant. Also delivering a very good breakfast to our room the next morning. An enjoyable one night stay. Bruce and Sue Keyvar Sydney Australia

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Auckland Region, New Zealand
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 28, 2014

A great place to stay with the family and some of the units have their own spas, outside pool heated as well as a small pool attached for the younger ones, John and his staff were absolutely great answering any questions. Cereal and toast for breakfast which set us up well for the day with the kids. Would definitely stay... More

Was this review helpful? Yes 2
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Additional Information about SilverOaks Resort Heritage

Address: 349 Fenton Street, Rotorua 3201, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — SilverOaks Resort Heritage 3.5*
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Also Known As:
Silveroaks Resort Heritage Hotel Rotorua
Quality Inn Rotorua
Quality Hotel Heritage

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