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SilverOaks Resort Heritage

349 Fenton Street, Rotorua 3201, New Zealand
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Best prices for: 1 room 1 guest
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SilverOaks Resort Heritage
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SilverOaks Resort Heritage
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220 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Naracoorte, Australia
Top Contributor
50 reviews 50 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed today NEW

We arrived in Rotorua an hour early and were able to check in. The staff were very helpful and were more than willing to help book tours. The rooms are old but the beds are comfortable. There is a fair bit of mould and I wasn't really game to use the outdoor tub but we can't complain; we had a... More 

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3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This luxury resort Silver Oaks is located in the historical heart of Rotorua. This resort is offers comfortably furnished rooms overlooking the famous Fenton Street.The most interesting places in Rotorua are only a short walk away. Te Puia, the Polynesian Spa, the Zorb and the skyline. The attractive combination of the strategic location and the exceptional background of the Silver... More 

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2 reviews
1 of 5 stars Reviewed 6 days ago NEW

I booked a package deal for a nice weekend with my partner and I too was told to come back because we were 10 minutes early. Alot of the things promised and paid for were not included in package when we went to use the private pools they were closed for maintenance and we were told to go to the... More 

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Auckland, New Zealand
1 review
5 of 5 stars Reviewed 1 week ago

We decided to celebrate my birthday and my best friend's wife's birthday in Rotorua and they had recommended based on their previous stay that Hotel was quite a memorable stay for them. Very good value for money, me and our family enjoyed our stay and we felt very safe and felt the manager treated us like we were VIP. Manager... More 

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Bridgend, United Kingdom
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed one night, quite glad it wasn't more. In fairness , initially I was pleased with the room for the cost. Good size room, plenty of sleeping space , fridge, microwave, etc, etc, all as specified . Decor a bit tired and carpets a bit marked and thin , but the price was cheap enough so was prepared for a... More 

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Copenhagen, Denmark
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My family and I stayed for one night in January 2015. Upon leaving we were told that the first credit card transaction had not been successful, and we had to do it again. Now we can see that we have been charged twice for the same night. I've emailed them and contacted them via Facebook - but alas they don't... More 

Was this review helpful? Yes 3
Greg W, Manager at SilverOaks Resort Heritage, responded to this review

Dear James Thank you for your email. We are not aware of charging your credit card twice, but to be honest we can not look into it with out knowing some full details. As you are contacting via social media only, we do not have your full names, we only know you as James, we do not know when you... More 

Greytown
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This property is very run down. The owners haven't spent any money on it for at least 25 years. The first room we had had mould around the skirting in the toilet, the spa was cracked, the sliding door in the spa room had a bit of wood wedged in it to keep it shut, the hot points in the... More 

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1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed for 3 nights and on arrival the General Manager John Chetty went out of his way to assist us. I have been extremely impressed by the hospitality, the friendliness and the willingness of the staff here to go the extra mile. The accommodation is very affordable and the service is second to none. Highly recommended.

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Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed here for a mountain bike event in February. We chose this hotel because it was cheaper than the others and still in a good spot. It wasn't terrible, but it wasn't great either. The room had no ventilation whatsoever even with with the windows open. We didn't want to keep the door open overnight! The towels and hand... More 

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1 review
5 of 5 stars Reviewed February 20, 2015

What amazing service! Went the extra mile at every opportunity and always friendly helpful service - bent over backwards to accommodate us and we will definitely be staying again, many thanks to John Chetty and his team at SilverOaks!

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