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SilverOaks Resort Heritage

349 Fenton Street, Rotorua 3201, New Zealand
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SilverOaks Resort Heritage
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232 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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  • French first
  • Portuguese first
  • Russian first
  • Swedish first
  • Any
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    (232)
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    (65)
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Auckland, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We read the tripadvisor reviews and so went in with our eyes open expecting the worst, but couldn't be more wrong. The check in staff were friendly and efficient, and we were upgraded at no charge to a much bigger room than we paid for. Motel is well located midway between town and the thermal village. I mean, you wouldn't... More 

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Greg W, Manager at SilverOaks Resort Heritage, responded to this review

Thank you for your honest feedback, we appreciate your comments Great to hear you enjoyed your stay, and found your room warm and comfortable. We look forward to seeing you again on yout next mountain riding trip to Rotorua Kind Regards, Management More 

Auckland, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Hotel from hell! Nothing in our room worked. Window in our room did not even have a latch to shut it so zero security and very cold (at least they had a functioning heater though) Bathroom had mold in every possible crevice and had long black hairs on the floor. Furniture was all stained which was just disturbing. Had to... More 

Was this review helpful? Yes 1

Travelers are raving about these Rotorua hotels

Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

31st June 2015 11:49am : Hotel called up to get credit card number to confirm 2 rooms. Credit card number given 1:00pm + : Arrived, were told to come back later, rooms not ready. 2:00pm + : Return, were told rooms not available and transferred us to SilverOaks Geyserland, 5:00pm + : Return to Heritage, because we paid same price... More 

Was this review helpful? Yes 3
Greg W, General Manager at SilverOaks Resort Heritage, responded to this review

We do appeciate your feedback As you are aware you made a booking via booking.com and you did not provide any credit card details with your reservation, so we rang on the morning prior to your arrival, just to confirm your booking, to find out the time your were due to arrive, and we did request credit card details to... More 

New York City, New York
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for one night during my road trip in New Zealand. Checked-in went really fast, the staff was very friendly and helpful. I was given a room on the second floor and it was more like an apartment with a separate bedroom, living room, and kitchen. It was a nice stay!

Was this review helpful? Yes
Greg W, Manager at SilverOaks Resort Heritage, responded to this review

Fantastic to hear you enjoyed your stay, the rooms are very spacious amd we do have a great housekeeping team We look forward to seeing you again More 

Auckland, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 24, 2015

Hi, I stayed here with mytwo year old son, and was very much looking forward to a spa and watching a movie once he was in bed. The door to his room didn't shut though, so that was fun trying to convince him to stay put. Once he was finally asleep I found out the spa was broken. Where the... More 

Was this review helpful? Yes 4
Wellington, New Zealand
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 17, 2015

We were double charged (so over charged) when we stayed one night at Silver Oaks in Feb 2015. Rate was 86.00 per night. The motel charged us $86 on our debit card when we checked out, but also $86 later on our credit card which we had provided when we made the booking. Total of $172. I contacted the manager... More 

Was this review helpful? Yes 3
ohope
2 reviews
4 of 5 stars Reviewed May 15, 2015

General Manager John Chetty was superb . The heated pool was great way to relax . Value for money was good. hopefully the upgrade keeps happening as john deserves to be very busy and being an example to other managers in the Hospitality industry

Was this review helpful? Yes
Auckland Region, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 6, 2015 via mobile

Firstly the hotel manager was lovely. From the moment we walked in he was delightful, warm and welcoming. He is the best thing about this hotel. I'd be back if he was running a different more up to standard hotel. The rooms are awful. They look like they were built 30 years ago and nothing done to them since. Carpets... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed May 5, 2015 via mobile

Me and my partner stayed at the hotel for 3 nights, and for the price I paid it was worth every cent. The general manager, John Chetty was absolutely amazing, was very helpful from the moment I stepped into his office! And because the hotel was at its quietest peak, he allowed us to stay in the room which included... More 

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2 reviews
4 of 5 stars Reviewed April 22, 2015

My family and I stayed over the Easter Weekend. Being a busy time we understood That Jon the Manager would be also, however, he still had time to arrange another room for us when the first wasn't big enough (at no extra charge). I found management to be polite, accommodating and generous. We enjoyed our spa (in room) and the... More 

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