Our room was clean (sounds like a miracle after some of the other reviews) and quite large. This wasn't our first choice, and we were glad we were only staying two nights. The furniture was cheap and the upholstered pieces were extremely worn and uncomfortable. The bed sagged and one of the 2 tv's didn't work properly. Front desk staff... more

I booked to stay at the Hotel, before even booking I had major problems with the ridiculous booking engine and website "silveroaks" and then once finally booking, unfortunatly my travel plans fell through. I emailed to make a cancellation - no reply, I then rung and a daft and rude boy answered not being able to help me stating he... more

This is by far the most dirty and old hotel I've ever stayed in. Seemed like it wasn't really cleaned. We booked a room witch had 1 kings and 2 singles via de AA travel website. However the room had 1 king and 2 sofa beds of which one wasn't working. When asked at the desk, we we're offered a... more

The rooms are filthy and unsafe. We had a room with major mould in the bathroom and in the one room where the kids stayed. We couldnt even sit on the sofa, as all the springs were gone in it, and the cushions sank into the middle. There were stains of something on the walls, the matresses had no springs... more

Booked through FLYBUYS and paid $45 to upgrade to a spa room. We were so excited about our spa room and the mini golf to pass the time in our flash four star hotel. We get there and we were highly disappointed. We were in the studio unit with spa and it was hot stuffy and we were highly DISAPPOINTED.... more

dreadful, the place was filthy and not what you would expect from four star accomodation, don't think it had been cleaned in weeks. Not a good advertisement for accomodation in Rotorua. more

We arrived at the Hotel and had been allocated the wrong rooms. Once this was sorted out we found someone else had been checked into one of our rooms a few hours later, luckily we were only by the pool and saw them enter. The next morning we found that our room had been visited by rats. Having spoken to... more

We were scheduled to stay next door at the sister property, and a few things went wrong. We also had a bad experience with CAROL (read another review) who was very rude. I never did get a response to this letter. I was going to wait to post any review to see if the hotel group would respond. I was... more

Stayed in a 2 bedroom unit, accomodation and facilities above average. We upgraded from 2 person studio to the above mentioned unit with 4 people, was adviced over phone by hotel that it would cost NZ$103 extra, so accepted. Then during second day of stay, we were advised that there is a surcharge of NZ$40 per night for the extra... more