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Sudima Hotel Lake Rotorua

4.0 of 5
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1000 Eruera Street, Rotorua 884, New Zealand
Sudima Hotel Lake Rotorua
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Ranked #61 of 96 Hotels in Rotorua
A recent review
4 of 5 stars reviewed 3 days ago
nutmeg055 Auckland
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812 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Auckland
4 of 5 stars Reviewed 3 days ago NEW

We really enjoyed our weekend away in Rotorua and the hotel was just great. It was clean and tidy and the beds were good. The buffet breakfast each day was awesome and we dined in on Saturday night which was fantastic! We'll definitely be back!!

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Bondi, Australia
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

A great hotel, close to Rotorua CBD, and next door to the relaxing pools that are Polynesian Pools. Friendly staff - this hotel is spread out with around 4 wings. Room was comfortable, clean, and warm, whilst it was freezing outside. Like the private plunge pools that are available free, book with reception. Nice breakfast. Ill be back

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Wellington, New Zealand
4 of 5 stars Reviewed 5 days ago NEW

Executive family room was very comofortabe. A small problem with the room being very warm and difficult to cool down. Bed very comfortable. Both bathrooms had very good showers. Good service at reception and restaurant. Reception staff very helpful in giving directons. Had difficult finding the hotel as signage from from airport not very good. Did not realise that you... More 

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Auckland, New Zealand
4 of 5 stars Reviewed 5 days ago NEW

Great staff, delicious breakfast and excellent service. Would definitely recommend to anybody. Very close to supermarkets and other shops so you have everything at your fingertips. Pool area needs upgrading though otherwise very good.

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Opotiki, New Zealand
Level Contributor
6 reviews
4 of 5 stars Reviewed 5 days ago NEW

We stayed the weekend with our teenage daughter. Staff were very accommodating. Rooms are basic but clean and well serviced. We used their thermal pool as well as the spa pool. Sudima is in a good location we walked to town and to Eat Street. Would stay again.

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Perth, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Everything is dated in this hotel. Has a feel of an old hospital. No lift up to 1st floor, only stairs. We clearly visited in off peak time and the service was variable. Some staff couldn't wait til we left, and some couldn't have been nicer. Booked bed & breakfast, yet the staff didn't register it and we had to... More 

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Travelers are raving about these Rotorua hotels

Thames, New Zealand
1 review
3 of 5 stars Reviewed 1 week ago

I have stayed many times at the Sudima but this time round I was unimpressed. The room was very basic not normally the standard they are. The gift shop is gone and the restaurant was hard to pick something for dinner. Will be looking at another motel next time

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San Diego, California
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is old and dated. The room is very small, but smell very muggy. They have very friendly front desk staff and checking is fast.The reason we choose this hotel, because it's very close to natural hot springs in walking distance.

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Palmerston North, New Zealand
1 review
3 of 5 stars Reviewed 1 week ago

Staff are very friendly and helpful; nothing is a problem, which makes our stays really enjoyable. Hot pools are great and location on the Lake front is very picturesque. We have stayed here several times before and hope to do so again.

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Maree W, Manager at Sudima Hotel Lake Rotorua, responded to this review

Dear petercherylc Thank you for placing comments on Tripadvisor. I am glad you enjoyed your stay with us again, it is always a pleasure to welcome back our return guests. We look forward to your return to Sudima Hotel when you are next visiting Rotorua. Kind Regards Maree Welgus Executive Assistant Manager More 

Auckland, New Zealand
1 review
3 of 5 stars Reviewed 1 week ago

Disappointed, went there for my parents birthday, the room we’ve got was at the far back which is a very old building even under renovating on the grand floor while we were there. The staff served us was not friendly nor professional. Not attempt to find an alternative room at the front section on our request at all and did... More 

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Maree W, Manager at Sudima Hotel Lake Rotorua, responded to this review

Dear tianyingw Thank you for placing comments on Tripadvisor. I apologise on behalf of the hotel in particular from the Front Office Team for not catering to your needs. I also extend an apology for not allocating your room closer to your parents and for issuing the wrong spa key. I do receive glowing reports about our staff and I... More 

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