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Sudima Hotel Lake Rotorua

4.0 of 5
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1000 Eruera Street, Rotorua 884, New Zealand
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1 room 1 guest
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Sudima Hotel Lake Rotorua
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861 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
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  • All months
    (861)
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    (240)
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Palmerston North, New Zealand
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I travelled on my own but was part of a large convention. The food was marvellous, I had a huge super king bed all to myself and the rooms were serviced daily at ones convenience. Free car parking and friendly staff

Was this review helpful? Yes
Maree W, Manager at Sudima Hotel Lake Rotorua, responded to this review

Dear justdaft Thank you for placing comments on Tripadvisor, I shall share you comments with the team. I hope we have the pleasure of welcoming you back to Sudima Lake Rotorua for business again or pleasure in the near future. Kind Regards Maree Welgus Executive Assistant Manager More 

Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I've stayed here twice. Both times I felt that the staff had little or no idea what they were doing. Whether it was organising a taxi for us or explaining exactly what 'Happy Hour' meant.... The staff were clueless. The one exception is the mature aged man at the restaurant. Professions and competent. He should be the hotel manager.

Was this review helpful? Yes
Maree W, Manager at Sudima Hotel Lake Rotorua, responded to this review

Dear Suesuetonge Thank you for your feedback from your recent stay. I constantly receive positive comments about our team here at Sudima Lake Rotorua in regards to their attentiveness, knowledge and friendliness. To refer to the team (except one) as clueless I find quite harsh and completely disheartening as we aim to provide excellent customer service. I will pass all... More 

Travelers are raving about these Rotorua hotels

Wellington, New Zealand
1 review
2 of 5 stars Reviewed 5 days ago NEW

Décor a little dated. We initially booked for four people, I would have thought four towels on arrival to be a minimum, we had to ask for additional towels again the next night after room was serviced. Upon arrival our room was like a sauna, with the air conditioning not working the night's sleep became limited. I informed reception the... More 

Review collected in partnership with this hotel

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Maree W, Manager at Sudima Hotel Lake Rotorua, responded to this review

Dear hayleymarkt Thank you for placing comments on Tripadvisor. Your feedback is much appreciated and I can see your stay was far from perfect for which I apologise. The maintenance issues have been addressed albeit sadly not during your stay. I hope Sudima Hotels & Resorts have the opportunity to welcome you back to one of their four hotels nationwide.... More 

Hamilton, New Zealand
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Our family of four have just returned from a lovely weekend in Rotorua. Two adults and two teenagers. We had a family room with associated offer, which included bed and breakfast. We have stayed here before a number of times and always find it meets our needs. We all love the pool and spas. Our room was well laid out... More 

Was this review helpful? Yes
Maree W, Manager at Sudima Hotel Lake Rotorua, responded to this review

Dear Briar03 Thank you for sharing your experience on Tripadvisor. With feedback such as yours we are able to constantly review our practices and I am glad you noticed our small changes. I look forward to welcoming you back when you are next travelling across form The Waikato. Kind Regards Maree Welgus Executive Assistant Manager More 

Feilding, New Zealand
1 review
4 of 5 stars Reviewed 1 week ago NEW

Having lived and worked in Rotorua previously, it is always neat revisiting familiar places such as the lakes, forests and thermal activity. Scenery never fails to impress. Only negative In House Bar Tap Beers expensive. Nearby Supermarket was very accommodating.

Review collected in partnership with this hotel

Was this review helpful? Yes
Maree W, Manager at Sudima Hotel Lake Rotorua, responded to this review

Dear Iozza468 Thank you for sharing your experience on Tripadvisor. I too have recently returned to Rotorua and agree the scenery is spectacular including the lakes and forest. Thank you staying at Sudima Lake Rotorua, we look forward to your return. Kind Regards Maree Welgus Executive Assistant Manager More 

Adelaide, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here as a group for three nights in August. At check in the staff were excellent and the duty manager had our group keys all organized for quick check in. Every staff member I came across was friendly and polite. Reception were extremely helpful and assisted with tour bookings etc. kids loved the pool. I loved the private... More 

Was this review helpful? Yes
Maree W, Manager at Sudima Hotel Lake Rotorua, responded to this review

Dear MishBI Thank you for your comments on Tripadvisor. I am really please the team left a memorable impression during your NZ tour. Safe travels and I hope you visit Aotearoa again in the future. Kind Regards Maree Welgus Executive Assistant Manager More 

Auckland, New Zealand
1 review
5 of 5 stars Reviewed 1 week ago

Rotorua trip is a memorable trip because of the places that we went, and the hotel we stayed. They gave us comfort and joy during our stay. Sudima hotel is one of the best hotel that we stayed in New Zealand

Review collected in partnership with this hotel

Was this review helpful? Yes
Maree W, Manager at Sudima Hotel Lake Rotorua, responded to this review

Dear edwardzambrano1 Thank you for your comments on Tripadvisor. I am glad you enjoyed your stay at Sudima Lake Rotorua. We look forward to welcoming you back when you are next in the Bay of Plenty. Kind Regards Maree Welgus Executive Assistant Manager More 

Wellington, New Zealand
1 review
3 of 5 stars Reviewed 1 week ago

Service, food, and location excellent. Premises a bit tired - but being upgraded. No free wifi was a major drawback. Bed and bedroom too hot. I can't really think of anything else constructive to contribute.....

Review collected in partnership with this hotel

Was this review helpful? Yes
Maree W, Manager at Sudima Hotel Lake Rotorua, responded to this review

Dear richardhelenp Thank you for sharing your experience at Sudima Lake Rotorua on Tripadvisor. Your comments are very much appreciated, I shall share these with the team. Kind Regards Maree Welgus Executive Assistant Manager More 

Auckland, New Zealand
2 reviews
4 of 5 stars Reviewed 1 week ago

Excellent place to stay, staff always great you as the pass by, any request is acted upon immediately. The rooms are clean and well presented every day. The breakfast was good. After playing sport all day I really enjoyed the use of the hotel spa pool.

Review collected in partnership with this hotel

Was this review helpful? Yes
Maree W, Manager at Sudima Hotel Lake Rotorua, responded to this review

Dear Anthony P Thank you for your valued feedback placed on Tripadvisor. I agree we have a very friendly team who are focussed on ensuring our guests have a memorable stay. I look forward to welcoming you back on your next visit to Rotorua. Kind Regards Maree Welgus Executive Assistant Manager More 

Auckland, New Zealand
1 review
5 of 5 stars Reviewed 1 week ago

I would have rate cleanliness as Excellent but our towels were not change after our first night wish was disappointing Other then that we had a fantastic weekend and will definitely come back thank you

Review collected in partnership with this hotel

Was this review helpful? Yes
Maree W, Manager at Sudima Hotel Lake Rotorua, responded to this review

Dear rukeyae Thank you for your valued comments on Tripadvisor. I hope we have the opportunity to welcome you back when you are next in Rotorua. Kind Regards Maree Welgus Executive Assistant Manager More 

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