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Sudima Hotel Lake Rotorua

4.0 of 5
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1000 Eruera Street, Rotorua 884, New Zealand
Sudima Hotel Lake Rotorua
Best prices for: 1 room 1 guest
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Ranked #64 of 96 Hotels in Rotorua
A recent review
3 of 5 stars reviewed 2 days ago
c c Houston, Texas
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777 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, Texas
Contributor
19 reviews 19 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed here for a couple of nights as part of our tour, and it was okay. Big sprawling complex, and our building was on. The far side, a plus for this was less foot traffic and noise. I was surprised to see there were no elevators to the second floor ( the only reason I am bringing this up... More 

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Tauranga, New Zealand
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great location had an amazing nights sleep, the beds were amazing!! Room was clean and quite. Breakfast was also a great experience with a great selection on the buffet the pancakes are a must try!! All the staff were also very friendly. Also right next door to Polynesian spa.

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Hamilton, New Zealand
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Our one night was very pleasant ,had a superior room with gorgeous lake views ,room was adequate ,modern and a good size ,bathroom was average ,could do with better cleaning,and perhaps a slide shower head .air conditioner was very noisey . Staff were excellent ,very friendly and most helpful ,spas excellent although could do with doing some renovations, perhaps some... More 

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Queenstown, New Zealand
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here for a conference, great location and very friendly staff who were always willing to assist if needed. Rooms are a little tired but has everything you need and rate was pretty good considering town was booked out. Breakfast buffet was basic but good. Would stay again

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Alberta
Top Contributor
61 reviews 61 reviews
35 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed 1 week ago

Hotel was within walking distance to town, beside Polynesian Spa, sulphur smell permeated room, beds were horrible, housekeeping left towels in heap by our door for 2 days. Bathroom was very old, cracked tiles, worn carpet, very noisy, could hear everything outside, people were sitting out front on their chairs and it was like they were having their party in... More 

Was this review helpful? Yes 1
Maree W, Manager at Sudima Hotel Lake Rotorua, responded to this review

Dear Christmastravellers Thank you for placing comments on Tripadvisor. Your feedback is very much appreciated and I have shared this with the management team. I have also spoken directly to the Food and Beverage department in regards to your fish allergy and our mishandling of your order. I am glad the front office very friendly and courteous during your stay.... More 

Travelers are raving about these Rotorua hotels

Chicago, Illinois
Contributor
13 reviews 13 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is right next to lake Rotorua. The rooms are nice and spacious and the breakfast was good too. Plenty of things to do around the hotel,there is a spa 5 mins walk away and other attractions are also 10-15 mins walk away.

Was this review helpful? Yes 1
Maree W, Manager at Sudima Hotel Lake Rotorua, responded to this review

Dear groovetime8 Thank you so much for sharing your experience on Tripadvisor. Our breakfast buffet definitely offers a very wide selection and I often receive positive feedback. As you mentioned, our location is ideally nestled alongside Lake Rotorua and still only a short walk to the town centre. We certainly hope we have the opportunity to welcome you back to... More 

Grantham, United Kingdom
Top Contributor
51 reviews 51 reviews
10 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 1 week ago

We visited here in February on a coach tour. Our room was spacious but needed a deep clean. The bathroom needed a very deep clean. Some of the tiles were cracked and around the top of the bath the grouting and sealant were black in places. The bar area was totally inadequate. When we arrived, another coach party was in... More 

Was this review helpful? Yes 1
Maree W, Manager at Sudima Hotel Lake Rotorua, responded to this review

Dear gingerbreadman_12 Thank you for taking the time to place comments on Tripadvisor. Your feedback is very much valued and this allows us to review our practices in the hotel. I do hope your enjoyed your travels around New Zealand. Kind Regards Maree More 

Saltburn-by-the-Sea, United Kingdom
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

My Topdeck tour group and I stayed here for two nights and it was really enjoyable. The rooms were lovely and spacious with very comfortable beds and a clean bathroom with all the usual amenities. The hotel has a great view of the geo-thermal lake, it's just a shame about the sulphur smell, which you cannot get away from when... More 

Was this review helpful? Yes 1
Canberra, Australia
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago

A hotel like this makes me wish there was an overall rating of good. Because it's not average, but it's not very good. The location is fantastic, the noise at the hotel was horrible. We were woken up by someone ringing our hotel room at 3.55am (apparently there was a big group checking out and someone rung us instead!), and... More 

Was this review helpful? Yes 2
Maree W, Manager at Sudima Hotel Lake Rotorua, responded to this review

Dear NatureAndBeauty Thank you for sharing your recent experience at Sudima Hotel Lake Rotorua on Tripadvisor. I agree the location is very central and within walking distance not only to town but to many local attractions including the world acclaimed Polynesian Spa. Please accept my sincerest apologies for the inconvenience caused by the 4am telephone call. The call and the... More 

Auckland Region, New Zealand
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very surprised, after initial concerns (reviews and cheap prices). Our Superior Room was a bit dated but very clean with a view over Sulphur Bay. Reasonable sized room with comfy bed and pillows. Generous supply of towels and toiletries and surprisingly the room was serviced daily, something not often found in higher priced hotels. The location is excellent with all... More 

Was this review helpful? Yes 1
Maree W, Manager at Sudima Hotel Lake Rotorua, responded to this review

Dear MrandMrsP2014 Thank you for placing comments on Tripadvisor. I am really pleased you had an enjoyable stay in the hotel and that Michelle and Hemal were helpful.. We look forward to welcoming you back to Sudima Hotel Lake Rotorua when you are next visiting the beautiful Bay of Plenty. Kind Regards Maree Welgus Executive Assistant Manager r More 

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