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All 94 Rotorua hotels

SilverOaks Hotel Geyserland

3.5 of 5 Hotel   |   424 Fenton Street, Rotorua 3201, New Zealand (Formerly Quality Hotel Geyserland)
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SilverOaks Hotel Geyserland
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36%
Ranked #86 of 94 hotels in Rotorua
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  • Reviews (220)
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220 people have reviewed this hotel

Traveler rating
    11
    61
    45
    38
    65
See reviews for
51
96
6
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
Auckland Region, New Zealand
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 1 week ago

This hotel is a mixed bag- but we keep coming back (this would have been our third stay) because of the outstanding view, the warm room and the value for money. First the negatives. We arrived at 9 05 pm on a Friday night. Not an extraordinary time to check in, if you are driving from Auckland. While the new... More

Was this review helpful? Yes
Kerikeri, New Zealand
Contributor
15 reviews 15 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked this as a deal and paid the extra few dollars for a geyser-view room. Admittedly the hotel has probably seen better days, but our room was clean, had all the amenities you'd expect and having the view of the geyser both day and night (It remained lit up through the night, which was stunning!) was a memorable treat.... More

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Auckland Region, New Zealand
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Had a great view over the thermal fields next door with geyser playing most of the time. Room was a bit dated but nice and clean. The new managers are doing a great job of bringing the rooms up to standard. Hope they get more funds to work on the pools.

Was this review helpful? Yes
Greg W, Owner at SilverOaks Hotel Geyserland, responded to this review

Thank you for taking the time to provide your valuable feedback. We do have a great housekeeping team and they do keep the rooms clean. We will look at upgrading the spa very shortly Kind Regards Greg Wilson More

Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 22, 2014 via mobile

We bought this on a deal site and unfortunately did not review until after we had paid for 3 nights. Tried to get our money back but was declined. We got to hotel and were given the worst room 837 - the only room with a big tree blocking the view of the geysers! It looked like it belonged in... More

Was this review helpful? Yes 1
SophieAuckland, Owner at SilverOaks Hotel Geyserland, responded to this review

Dear reviewer Whilst we do appreciate your feedback, your comments are completely incorrect. To claim the soil is soft, is complete nonsense, and your comments in relation to the Hotel is nonsense. I do appreciate that my response may come across rude, and I do apologise for this, but to make false statements is really not acceptable Kind Regards More

Whangarei, New Zealand
1 review
4 of 5 stars Reviewed June 15, 2014

We had a very good weekend stay, really enjoyed the views and the excellent staff who went out of their way to help us. Feel sorry for them putting up with flack caused by the owner's lack of upkeep, but be realistic people, you paid very little and get what you pay for. Who wants to spend all their time... More

Was this review helpful? Yes
Greg W, Manager at SilverOaks Hotel Geyserland, responded to this review

Thank you for your feedback We are currently starting an upgrade program, and we do hope that you see some amazing changes to the property, over time The property is in a great location, and we are pleased to hear you enjoyed your stay Kind Regards Greg More

Lower Hutt, New Zealand
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 15, 2014

Wonderful views and budget friendly price. Suited my needs for the night. Only had 4 TV channels and breakfast was only coffee and toast, however this was included in the price. Very friendly man at reception. Great parking for trucks

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Greg W, Manager at SilverOaks Hotel Geyserland, responded to this review

Thank you for the feedback The Hotel does offer an amazing view of the Pohutu Geyser and mud pools, it is probably the best view in Rotorua. We look forward to seeing you on your next trip Kind Regards Greg More

Melbourne, Australia
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 10, 2014

I'm going to start with the only positive thing about this place: the staff were friendly but this doesn't save you from a bad review. The smell coming from the geyserland was so overwhelming that it makes me sick even now...I thought they would provide some sort of air filtration for the rooms but they do not, fair enough that... More

Was this review helpful? Yes 1
Greg W, Manager at SilverOaks Hotel Geyserland, responded to this review

We are disappointed with your review. The Hotel is located in an amazing position, the Hotel overlooks the Pohutu Geyser and mud pools, Rotorua is a thermal area, and there is a particular smell in Rotorua, that you will experience all over Rotorua, not just outside Hotel. I would suggest that with in an hour you get used to the... More

ho chi minh city
Top Contributor
65 reviews 65 reviews
24 hotel reviews
99 helpful votes 99 helpful votes
2 of 5 stars Reviewed June 3, 2014

Well 5 star it ain't but nor is it priced to be. Handy to the geyser and the views on the upper floors are actually pretty good. Place was clean if a little rough around the edges, was pretty cold when I was there and found the room a bit chilly. Shower/etc was fine, cost us $80 a night for... More

Was this review helpful? Yes
Greg W, Manager at SilverOaks Hotel Geyserland, responded to this review

Thank you for your feedback on the Hotel We are currently running some great Winter deals, and these do offer great value The Geyser View Rooms do offer an amazing view over the Pohutu Geyser and Mud pools Great that you found your rooms clean, we have a great housekeeping team, and new pressed and fresh linen We hope to... More

Ho Chi Minh City, Vietnam
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 1, 2014

There is a really cool view of the mud pool and the geysers right out your balcony ... and unfortunately, there is really nothing else good to write about. If the rooms were to upgrade with new carpet, new beds, new furniture, new bedding - this could have been a $200 per night room. Unfortunately, it is so dirty that... More

Was this review helpful? Yes
Greg W, Manager at SilverOaks Hotel Geyserland, responded to this review

Thank you for your feedback The view from the rooms is fantastic, and we are pleased to let you know that we are currently maintaining all the rooms, and then we are starting a full refurbishment We look forward to seeing you again in the future Kind Regards Greg More

Whakatane, New Zealand
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 21, 2014

My partner and I stayed here last year and would never return. Below is an email I sent in complaint about the hotel. I never received a reply to this email. This may be due to being unable to find a direct way to email the hotel and I had to send the email through they company's online 'Contact Us'... More

Was this review helpful? Yes 1
Greg W, Owner at SilverOaks Hotel Geyserland, responded to this review

Dear Guest I do apologise for the delay in deliverng towels to you over the weekend. We do have an internal commercial laundry, unfortunately one of the washing machines broke down over the weekend and we were unable to source the part in Rotorua until the following Monday. As a result instead on operating on the normal 3 machines, we... More

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Additional Information about SilverOaks Hotel Geyserland

Address: 424 Fenton Street, Rotorua 3201, New Zealand (Formerly Quality Hotel Geyserland)
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — SilverOaks Hotel Geyserland 3.5*
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Also Known As:
Quality Hotel Rotorua
Quality Inn Rotorua

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The hotel overlooks the world famous Pohutu Geyser and is directly opposite the Rotorua International Golf course. The 70 rooms hotel offers pool view rooms and Geyser View Suites, facilities include Geyser View Restaurant, bar, gym, spa, sauna, heated spout pools, Conference Centre, business centre, internet cafe, wireless internet. ... more   less 
Number of rooms
70

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