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All 94 Rotorua hotels

SilverOaks Hotel Geyserland

3.5 of 5 Hotel   |   424 Fenton Street, Rotorua 3201, New Zealand (Formerly Quality Hotel Geyserland)
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SilverOaks Hotel Geyserland
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Ranked #92 of 94 Hotels in Rotorua
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241 reviews from our community

Traveler rating
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    63
    50
    43
    73
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59
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Sydney, New South Wales, Australia
Contributor
13 reviews 13 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Our travel agent booked this place for us and my god it was horrible. Very old hotel, even the TV can go to museum. Our room was next to a Geyser and it was really strong smell in the room. Will not recommend to anyone.

Was this review helpful? Yes 1
London
Contributor
11 reviews 11 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We were given 2 rooms next to each other and they were okay. It felt like an old fashioned holiday park but with no facilities. All of the amenities were not working and the staff appeared uninterested.

Was this review helpful? Yes 1
SophieAuckland, Manager at SilverOaks Hotel Geyserland, responded to this review

We do appreciate the time you took to provide youe feedback We appreciate your had a restful night sleep, and we know wou appreciated the amazing view from your room The pool is open from 7am to 10pm, wi-fi is available in the rooms and the private lounge is open is enjoy the view and use the public wi-fi The... More

Rotorua District, New Zealand
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

We booked this online, false advertising as the pool, spa, sauna & gym are not useable & have not been working for months. We were able to cancel our booking thank fully! I would not recommend anyone staying at this hotel. Such a shame for a wonderful location

Was this review helpful? Yes 1
Auckland, New Zealand
Top Contributor
155 reviews 155 reviews
55 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel, providing you are paying less than about $NZ100/night ( which you probably will be including a basic breakfast), is excellent value. I don't understand the negative reviews...just don't expect too much for under $90/night! We had an upper level room facing Poutu Geyser and the boiling mud pools just over the fence. You pay over $20 to go... More

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Lisbon, Portugal
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed in a room with the geyser view and it was amazing! Although we arrived at 11pm and the reception was already closed (They close around 9:30pm), we've managed to call them as soon we realise they would be closed and they were very helpful. They arranged the payment method and told us how to get our keys and... More

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Waimate, New Zealand
Contributor
16 reviews 16 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We booked this online and paid for a two roomed unit with geyser view. When we arrived we were given a single room with no view. The room was shabby and old. No effort was made to match glasses, cups and saucers etc. everything was odd and shabby. There were doors and windows broken in some units. This was a... More

Was this review helpful? Yes 1
Auckland, New Zealand
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My son and I stayed here for one night while in Rotorua. My son is in a wheelchair so when booking I asked for an accessible room, with a view of Pohutu geyser. On arrival we found there was a step to the room rendering it inaccessible ,the bathroom door was too narrow and there was no wet area shower.... More

Was this review helpful? Yes 2
Mount Maunganui, New Zealand
Senior Contributor
21 reviews 21 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago

It boasts an outdoor pool, a fitness centre, a sauna and a spa pool, but all these facilities are unusable and have been broken for months! The breakfast was disgusting and even the staff said it’s pathetic. There were a few canned half peaches, clotted yoghurt, weetbix and cornflakes, also only marmalade for the cheap white bread toast. Not even... More

Was this review helpful? Yes 2
Brisbane, Australia
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 4 weeks ago

As an ex soldier, ii have slept in some weird places, from pig pavilions in country show grounds to standing up in the rain with a pack on my back and wearing a tin hat. This placed is right up there with a hole in the ground after 3 days rain. At least the bed was dry and comfortable. It... More

Was this review helpful? Yes 2
SophieAuckland, General Manager at SilverOaks Hotel Geyserland, responded to this review

This review does not relate to our property In the review your refer to mised cultery, plates etc, we do not ahve cultery or plates in our rooms. At our hotel we have tea/ coffee facilities only. We have objected to the review on the grounds that the review clearly does not relate to our Hotel We do hope you... More

Dunedin, Otago, New Zealand
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 9, 2014

Despite a full hotel spec write up including swimming pool, spa, spout pools and continental brekkie included, the only good thing - that remained in working order - was the view of Pohuto Geyser outside the room. All above facilities were broken, as was the room phone (apparently across entire first 2 floors), the towels were old and fraying and... More

Was this review helpful? Yes 2
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Additional Information about SilverOaks Hotel Geyserland

Address: 424 Fenton Street, Rotorua 3201, New Zealand (Formerly Quality Hotel Geyserland)
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — SilverOaks Hotel Geyserland 3.5*
Number of rooms: 70
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Also Known As:
Quality Hotel Rotorua
Quality Inn Rotorua

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