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SilverOaks Hotel Geyserland

3.5 of 5 424 Fenton Street, Rotorua 3201, New Zealand (Formerly Quality Hotel Geyserland)
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SilverOaks Hotel Geyserland
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SilverOaks Hotel Geyserland
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SilverOaks Hotel Geyserland
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257 reviews from our community

Traveler rating
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    66
    52
    48
    78
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

I got a warm room, nice bed, continental breakfast. Met the manager who was very nice she knows its not perfect and has a plan to upgrade but like all things it takes time. Had a view to die for that cancelled any issues I might mention and because of that view alone the room was FANTASTIC!!! Thank you

Was this review helpful? Yes 1
Wokingham
Top Contributor
89 reviews 89 reviews
43 hotel reviews
133 helpful votes 133 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I will admit that I did not have high hopes about the quality of this hotel when I booked it but I decided that, in this case, I would accept what I found as the price for getting great view of the Te Puia site. I had booked the rooms months in advance and was not amused when I checked... More 

Was this review helpful? Yes 1
Brisbane, Australia
Contributor
18 reviews 18 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago

The worst hotel we ever stayed while we traveled around north island NZ. The room is outdated, tv was broken, and smell. We're lucky to get a room on the 2nd floor, and we have an amazing view of the Pohutu Geyser and mud pools. Beautiful.

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Rotterdam
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The advertisements and website for this hotel need an immediate update, before any renovations. We had studied the negative reviews for this hotel but decided to stay nevertheless, given the low price. The pool is cold, the sauna, spa and spout pools gone or closed for a long time, no restaurant or bar as advertised. The staff seemed friendly but... More 

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Kirwee, null, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Had a large family room, every thing that we needed was there, Ok room was dated but very comfortable. We updated to a cooked breakfast, there was heaps of food, well cooked and delicious. Unfortunately the spout pools were not working, and the restuarant and bar wernt open. but over all would recommend this hotel to stay at

Was this review helpful? Yes 1
Auckland, New Zealand
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Thanks to John and the team. We enjoyed our stay and the fact that we were able to entertain ourselves on site playing mini golf swimming and playing on the tennis court. The cleaning staff were always polite and helpful. Thanks for making our stay pleasant and enjoyable.

Was this review helpful? Yes 1
Gold Coast, Queensland, Australia
Contributor
18 reviews 18 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

All the pools were not working, the outdoor one, the heated plunge pools and spa. The spa bath jets were broken, tile in bathroom by spa bath broken, towel rail bent badly. Towels in room all frayed and ripped. The only good thing was the view of the geyser and bubbling mud pool.

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Greg W, Manager at SilverOaks Hotel Geyserland, responded to this review

Thank you for your feedback We do appreciate that you enjoyed the amazing view of the Geyser. We do not understand why guests comment that the outoor pool is not operational, it is certainly operational, and it has been well used. We would encourage all guests to have a big splash in our out door pool, the pool is clean,... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

I recently traveled to Rotorua and had a reservation for a geyser view room at the Silveroaks Geyserland. Upon arrival at the hotel, the very lovely staffperson informed me that my room was not available and they had put me and my friend up at another of their sister hotels, The Gwendoline Motor Lodge. She said the rooms was nice... More 

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SophieAuckland, General Manager at SilverOaks Hotel Geyserland, responded to this review

We do appreciate your comments The Hotel does not purposely overlook the Hotel, in the night in question we were 100% full and unfortunately the front desk had made a human error and incorrectly entered a booking for one nght instead of two nights, and as a result we were over booked by 1 room With regret, and we do... More 

Clinton, Washington
Top Contributor
319 reviews 319 reviews
54 hotel reviews
175 helpful votes 175 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Our room opened directly onto Pohutu Geyser (pronounced "geezer" in Kiwi). It's somewhat smelly, but watching the spout and looking at the bubbling mud pots compensate for the smell. There the good part ended. Shabby best describes the hotel itself. Our friends' room had no shower head and many other problems that the hotel staff had to fix. All fixtures... More 

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SophieAuckland, Manager at SilverOaks Hotel Geyserland, responded to this review

Thank you for your feedback The Hotel does offer an amazing view of the Pohutu Geyser and mud pools. We do not understand your comments about the outdoor pool, the pool is fully operational and refreshing. The design of the pool is such that there is a seating area around the whole pool, the water level only goes up to... More 

Ross and Cromarty, United Kingdom
Contributor
12 reviews 12 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

What a setting! I find it strange, given the location, that this hotel has not been looked after better. The views over Te Puia are astonishing and worth a little inconvenience. That said, this hotel badly needs investment. The manager is great and does his best to help where he can but the condition and fabric of the building leave... More 

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SophieAuckland, Manager at SilverOaks Hotel Geyserland, responded to this review

Thank you for your positive feedback, the rooms are very clean and we have a great team of cleaners. The view is amazing and we appreciate that you enjoyed the view, The Hotel is continuously being upgraded, and we do plan to completely refurbish some more rooms in 2015 Thank you for your positive feedback More 

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Additional Information about SilverOaks Hotel Geyserland

Address: 424 Fenton Street, Rotorua 3201, New Zealand (Formerly Quality Hotel Geyserland)
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — SilverOaks Hotel Geyserland 3.5*
Number of rooms: 70
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Also Known As:
Quality Hotel Rotorua
Quality Inn Rotorua

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