We really try to get our agents to get 4-5 star hotels that we know have high and consistent standards when we travel and quite frankly we had no clue about this place called the Black Swan. As you drive down this narrow road way to Lake Rotorua, at the end is this small but beautiful hotel. The hotel is... More

We spent two nights at Black Swan in Rotorua. On arrival we were welcomed by a lovely hostess, Suzan, - genuine, helpful and truly serviceminded. It really did seem like as she enjoys taking care of her guests. During the entire stay she looked after us, we hardly ever had to ask for anything. It seemed as she always knew... More

We stayed two nights at the Black swan – but wished we could stay for at least four. We love boutique hotels, and we love high end B&B. This place combines the better of the two. The hostess named Suzan was just lovely. She really made us feel welcome, and she would arrange any activities you want while visiting Rotorua.... More

This is a true little gem situated on the Rotarua lake (rather smelly at first).This black picture pretty hotel is a fresh yet exiting experience on the senses. The Bright blue, white and black design feels modern yet luxurious. Beautiful outside relaxation in manicured landscaped garden with resident black swans quietly going about their business on the lake. Breakfast was... More

We spent 2 nights at this beautifully appointed boutique hotel, and wished we could have stayed longer. The hosting (by Suzan) gave the feeling of a very friendly B&B, the standard of accommodation and food was top end hotel. The well cared for gardens running down to the lake offered a wonderful setting to relax, and the hotel has it's... More

We stayed here for two nights as a family and had an amazing time, relaxing and enjoyable. The welcome we got was very welcoming and it continued throughout our stay, the staff were very friendly and helpful. A perfect place to just completely relax and chill out.

Right from our gracious welcome, I knew the Black Swan was going to surpass any accommodation experience I've ever had. Our host was welcoming and genuinely friendly. The whole property is wonderful, from the gorgeous, relaxing gardens and pool, to the stylish and very modern rooms. Our view across the lake was lovely and made waking up early to catch... More

I stayed two nights at this beautiful hotel overlooking the lake. The rooms are sumptuous and very comfortable and the hotel gardens are stunning. It is the perfect place to relax after a day of sightseeing, have a swim in the pool and then just laze in one of the comfy garden chairs that are scattered around the lawn and... More

We had just a one night stop here on our way across NZ and the weather was not the best - You couldnt even see accross the Lake which was a shame. However this is a beautiful and very welcoming boutique hotel - friendly and helpful staff. the room was very modern and stylist but still had a romantice feel... More