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Black Swan Lakeside Boutique Hotel

Certificate of Excellence
171 Kawaha Point Road, Rotorua, New Zealand
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Black Swan Lakeside Boutique Hotel
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81 Reviews from our TripAdvisor Community

Traveler rating
    70
    7
    4
    0
    0
See reviews for
12
53
2
1
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
  • All months
    (81)
  • Mar-May only
    (32)
  • Jun-Aug only
    (11)
  • Sep-Nov only
    (10)
  • Dec-Feb only
    (28)
All months
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Robert Gray and his wife Denise did an excellent job making our stay one to remember. The food, service and view of the Lake from the dining room was very good. The Day Spa massage from Denise was excellent after a long travel day. Arthur' arranged a very good day of guided fly fishing for me and I caught Rainbows... More 

Was this review helpful? Yes
Auckland Region, New Zealand
1 review
5 of 5 stars Reviewed April 20, 2015

Loved staying at the Black Swan Hotel, my room was lovely, with fire & a deck area overlooking pool. It was cold & raining so opted to stay in & enjoy surroundings. Had a 60min Massage in the Day Spa which was fantastic! Fully recommend staying for dinner, Delicious restaurant food cooked onsite by Chef. Hosts couldn't be more attentive.... More 

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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 of 5 stars Reviewed April 7, 2015

The Black Swan is a lovely 'boutique' hotel in an amazing location with a high standard of upmarket furnishings and decoration. The room had a deck with a fire so that sitting outside in the evening with a glass of wine was a pleasure. It is sited overlooking the the lake, with great views including sightings of the eponymous black... More 

Was this review helpful? Yes
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 19, 2015

Spectacular space, rooms were well appointed and modern amidst an eclectic and fascinating location. Having the helicopter drop us off on the lawn after the tour of the volcano was a special treat. Food was extremely well prepared and different every night - would meet any foodie's discerning taste.

Was this review helpful? Yes 2
Fredericksburg, Texas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 10, 2015

This is a peaceful location with beautiful grounds overlooking Lake Rotorua. On arrival, Arthur was very welcoming and helpful with planning our activities the next day. That night we enjoyed a delicious lamb dinner in the dinning room overlooking the lake. The next day we enjoyed a bottle on wine sitting among the roses with a view of the lake.... More 

Was this review helpful? Yes 1
Auckland, New Zealand
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 28, 2015

My fiancee and I spent a lovely weekend away at the Black Swan Hotel. Such a beautiful, peaceful location and we will definitely stay again. Arthur was very welcoming and helpful with planning our weekend activities and the room was perfect with a fantastic view. We enjoyed delicious dinners each night in the dinning room overlooking the beautiful lake before... More 

Was this review helpful? Yes 1
New South Wales, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 19, 2015

Spent a weekend here in Rotorua and chose to stay at the Black Swan Boutique Hotel. There was a wedding on the same weekend I stayed and yet the staff remained professional at all times, servicing hotel clients and wedding guests respectively with the same professional, respectful manner. Presentation was lovely, service was prompt and efficient and I would absolutely... More 

Was this review helpful? Yes 1
Rotorua, New Zealand
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 12, 2015

We arranged a surprise dinner here for our parents' wedding anniversary. Arthur and his team were most helpful in arranging a personalised menu and going the extra mile to ensure it was a special evening. A stunning location, beautiful food and terrific wine.

Was this review helpful? Yes 1
New Zealand
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 8, 2015

location was absolutely perfect for a wedding, but the service and hospitality aspect was seriously lacking. Presentation of staff was not great, and overall friendliness and helpfulness of staff was a real disappointment. Due to that, I feel there isn't decent value for money. Really disappointing as the grounds and building was absolutely stunning.

Was this review helpful? Yes 4
Rotorua, New Zealand
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 7, 2015

The setting was lovely and made the ceremony really something to remember. The grounds were presented very well and the lovely weather topped the whole thing off. The managers/owners how ever weren't very friendly and hospitable. They seemed very stressed and unfortunately it showed. The canape's were lovely but seemed a little scarce at some times but the wait staff... More 

Was this review helpful? Yes 4
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