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Black Swan Lakeside Boutique Hotel

Certificate of Excellence
171 Kawaha Point Road, Rotorua, New Zealand
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Black Swan Lakeside Boutique Hotel
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84 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Glasgow, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Had an "excellent" stay at the beautiful Black Swan in Rotorua and would highly recommend. The hotel is situated right by the lakeside and the views are spectacular. We were also lucky to see some black swans (apparently not that rare). The owner, Arthur, was great -- he provided us with some good tips and wonderful service. Thank you Arthur.... More 

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North Yorkshire
Level Contributor
59 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed June 15, 2015

We stayed 4 nights here and were extremely sorry to leave. The location is perfect on the lake but away from the noise and smell of Rotorua. Our host, Arthur, was very helpful, recommending what to see and also taking us to a local restaurant on the chefs night off. We also had booked a helicopter trip to White Island... More 

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Hamilton, Waikato, New Zealand
Level Contributor
3 reviews
5 of 5 stars Reviewed June 4, 2015

My partner and I were fortunate enough to visit this little gem last weekend. We were absolutely blown away by firstly the stunning location, and secondly, the property itself. 'Boutique' in a nutshell, the Black Swan is stylishly decorated without the intimidating blank interior often found in hotels. We loved every single touch in our room from the "help yourself"... More 

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 30, 2015

Robert Gray and his wife Denise did an excellent job making our stay one to remember. The food, service and view of the Lake from the dining room was very good. The Day Spa massage from Denise was excellent after a long travel day. Arthur' arranged a very good day of guided fly fishing for me and I caught Rainbows... More 

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Auckland Region, New Zealand
1 review
5 of 5 stars Reviewed April 20, 2015

Loved staying at the Black Swan Hotel, my room was lovely, with fire & a deck area overlooking pool. It was cold & raining so opted to stay in & enjoy surroundings. Had a 60min Massage in the Day Spa which was fantastic! Fully recommend staying for dinner, Delicious restaurant food cooked onsite by Chef. Hosts couldn't be more attentive.... More 

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London, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
5 of 5 stars Reviewed April 7, 2015

The Black Swan is a lovely 'boutique' hotel in an amazing location with a high standard of upmarket furnishings and decoration. The room had a deck with a fire so that sitting outside in the evening with a glass of wine was a pleasure. It is sited overlooking the the lake, with great views including sightings of the eponymous black... More 

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Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 19, 2015

Spectacular space, rooms were well appointed and modern amidst an eclectic and fascinating location. Having the helicopter drop us off on the lawn after the tour of the volcano was a special treat. Food was extremely well prepared and different every night - would meet any foodie's discerning taste.

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Fredericksburg, Texas
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed March 10, 2015

This is a peaceful location with beautiful grounds overlooking Lake Rotorua. On arrival, Arthur was very welcoming and helpful with planning our activities the next day. That night we enjoyed a delicious lamb dinner in the dinning room overlooking the lake. The next day we enjoyed a bottle on wine sitting among the roses with a view of the lake.... More 

Was this review helpful? Yes 1
Auckland, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 28, 2015

My fiancee and I spent a lovely weekend away at the Black Swan Hotel. Such a beautiful, peaceful location and we will definitely stay again. Arthur was very welcoming and helpful with planning our weekend activities and the room was perfect with a fantastic view. We enjoyed delicious dinners each night in the dinning room overlooking the beautiful lake before... More 

Was this review helpful? Yes 1
New South Wales, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 19, 2015

Spent a weekend here in Rotorua and chose to stay at the Black Swan Boutique Hotel. There was a wedding on the same weekend I stayed and yet the staff remained professional at all times, servicing hotel clients and wedding guests respectively with the same professional, respectful manner. Presentation was lovely, service was prompt and efficient and I would absolutely... More 

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