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Black Swan Lakeside Boutique Hotel

Certificate of Excellence
171 Kawaha Point Road, Rotorua, New Zealand
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1 room 1 guest
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Black Swan Lakeside Boutique Hotel
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87 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Auckland, New Zealand
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We celebrated my Fathers 90th birthday at Black Swan Boutique Hotel with great success. We had over 20 family who stayed the weekend and everything went very well. The management and staff went out of their way to be helpful and friendly and made sure everything went according to plan. Leading up to our celebration no query or suggestion or... More 

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Level Contributor
116 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Perfect location on the edge of the lake with views you could never tire of. Good service and an attentive owner who went to great lengths to ensure our plans were organised and changed when required due to weather with no fuss.Rooms stylish and modern with fires to keep you warm in the winter and french windows that open in... More 

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Pokeno, New Zealand
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had three nights here in a Lakeview room which was well appointed as one would expect. We were created by the assistant manager whom was agar to ensure we settled in & aware of all the facility had to offer. Breakfast was in the dining area with fantastic lake views and cooked to individual likes. Looking forward to returning thanks... More 

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Glasgow, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Had an "excellent" stay at the beautiful Black Swan in Rotorua and would highly recommend. The hotel is situated right by the lakeside and the views are spectacular. We were also lucky to see some black swans (apparently not that rare). The owner, Arthur, was great -- he provided us with some good tips and wonderful service. Thank you Arthur.... More 

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North Yorkshire
Level Contributor
59 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed June 15, 2015

We stayed 4 nights here and were extremely sorry to leave. The location is perfect on the lake but away from the noise and smell of Rotorua. Our host, Arthur, was very helpful, recommending what to see and also taking us to a local restaurant on the chefs night off. We also had booked a helicopter trip to White Island... More 

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Hamilton, Waikato, New Zealand
Level Contributor
3 reviews
5 of 5 stars Reviewed June 4, 2015

My partner and I were fortunate enough to visit this little gem last weekend. We were absolutely blown away by firstly the stunning location, and secondly, the property itself. 'Boutique' in a nutshell, the Black Swan is stylishly decorated without the intimidating blank interior often found in hotels. We loved every single touch in our room from the "help yourself"... More 

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 30, 2015

Robert Gray and his wife Denise did an excellent job making our stay one to remember. The food, service and view of the Lake from the dining room was very good. The Day Spa massage from Denise was excellent after a long travel day. Arthur' arranged a very good day of guided fly fishing for me and I caught Rainbows... More 

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Auckland Region, New Zealand
1 review
5 of 5 stars Reviewed April 20, 2015

Loved staying at the Black Swan Hotel, my room was lovely, with fire & a deck area overlooking pool. It was cold & raining so opted to stay in & enjoy surroundings. Had a 60min Massage in the Day Spa which was fantastic! Fully recommend staying for dinner, Delicious restaurant food cooked onsite by Chef. Hosts couldn't be more attentive.... More 

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London, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
5 of 5 stars Reviewed April 7, 2015

The Black Swan is a lovely 'boutique' hotel in an amazing location with a high standard of upmarket furnishings and decoration. The room had a deck with a fire so that sitting outside in the evening with a glass of wine was a pleasure. It is sited overlooking the the lake, with great views including sightings of the eponymous black... More 

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Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 19, 2015

Spectacular space, rooms were well appointed and modern amidst an eclectic and fascinating location. Having the helicopter drop us off on the lawn after the tour of the volcano was a special treat. Food was extremely well prepared and different every night - would meet any foodie's discerning taste.

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