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Black Swan Lakeside Boutique Hotel

4.5 of 5 171 Kawaha Point Road, Rotorua, New Zealand
Best prices for: 1 room 1 guest
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Certificate of Excellence 2014
Black Swan Lakeside Boutique Hotel
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Black Swan Lakeside Boutique Hotel
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75 reviews from our community

Traveler rating
    64
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    4
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Auckland, New Zealand
1 review
5 of 5 stars Reviewed yesterday NEW

My fiancee and I spent a lovely weekend away at the Black Swan Hotel. Such a beautiful, peaceful location and we will definitely stay again. Arthur was very welcoming and helpful with planning our weekend activities and the room was perfect with a fantastic view. We enjoyed delicious dinners each night in the dinning room overlooking the beautiful lake before... More 

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New South Wales, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Spent a weekend here in Rotorua and chose to stay at the Black Swan Boutique Hotel. There was a wedding on the same weekend I stayed and yet the staff remained professional at all times, servicing hotel clients and wedding guests respectively with the same professional, respectful manner. Presentation was lovely, service was prompt and efficient and I would absolutely... More 

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Rotorua, New Zealand
1 review
4 of 5 stars Reviewed 2 weeks ago

We arranged a surprise dinner here for our parents' wedding anniversary. Arthur and his team were most helpful in arranging a personalised menu and going the extra mile to ensure it was a special evening. A stunning location, beautiful food and terrific wine.

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New Zealand
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

location was absolutely perfect for a wedding, but the service and hospitality aspect was seriously lacking. Presentation of staff was not great, and overall friendliness and helpfulness of staff was a real disappointment. Due to that, I feel there isn't decent value for money. Really disappointing as the grounds and building was absolutely stunning.

Was this review helpful? Yes 3
Rotorua, New Zealand
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The setting was lovely and made the ceremony really something to remember. The grounds were presented very well and the lovely weather topped the whole thing off. The managers/owners how ever weren't very friendly and hospitable. They seemed very stressed and unfortunately it showed. The canape's were lovely but seemed a little scarce at some times but the wait staff... More 

Was this review helpful? Yes 4
Sao Paulo, Brazil
Contributor
20 reviews 20 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a family owned, boutique hotel in Rotorua. It is very charming and well decorated. Room was very nice and comfortable. Service, although very nice, is a little amateur and slow. I do recommend this hotel in Rotorua.

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Palm Beach Gardens, Florida
Top Contributor
65 reviews 65 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Once again our travel agent came through in a big way. We just stayed two nights at the majestic Black Swan hotel on the lake in Rotorua. It is actually listed as a B & B but should be a hotel as it has dinner on the premises, a spa, and other amenities. The owner Arthur (his wife Denise was... More 

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Auckland Region, New Zealand
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed her about 4 years ago, and the service was great along with the property being stunning. On this stay, the rooms are still very well kitted out. Beds are comfortable all the amenities you would expect plus more. The pool is now heated which is also very good and a Spa complex has been added. We arrived early... More 

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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 weeks ago

we stayed for two nights and used The Black Swan as a base while visiting the volcanic parks. Arthur was most welcoming and generous with his advice on the area. A perfect place to stay while exploring the area.

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Helsinki, Southern Finland, Finland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 2, 2015

This hotel was stunning. Our room was picture perfect, and we felt extremely welcome during our stay. The owners were extremely nice.We got help planning things to do in Rotorua, great tips on places to go and things to see. Location was perfect, a bit away from it all. Loved the black swans!

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Additional Information about Black Swan Lakeside Boutique Hotel

Address: 171 Kawaha Point Road, Rotorua, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Black Swan Lakeside Boutique Hotel 4.5*
Number of rooms: 8
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