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Rotorua Thermal Holiday Park

463 Old Taupo Road (South End), Rotorua, New Zealand
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Rotorua Thermal Holiday Park
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Rotorua Thermal Holiday Park
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161 reviews from our community

Traveler rating
    29
    58
    37
    16
    21
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71
51
3
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

We had a great time here. Staff were excellent. The wood cabins are newer the old prefabs are retro. Just like camping as kids, bought back many memories of good times. The best bit was the hot pools and being so handy to everything. Clean and tidy. Unfortunately we never got to try the cafe as it seemed to be... More 

Was this review helpful? Yes
Auckland Region, New Zealand
Top Contributor
62 reviews 62 reviews
21 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for two nights while in Rotorua for the Xterra Rotorua Multi Sport Festival. Good accommodation - comfortable, clean and close to everything in Rotorua. Easy to get to Blue Lake where our Xterra trail run was. Has its own mineral pools which is a bonus.

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Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Stayed in a non-powered site. Because it was off-peak season: we had so many spots to choose from. Really nice set up. Excellent customer service with a huge knowledge of the area, really appreciate that. Thanks, will def stay again.

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Melbourne, Australia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed March 19, 2015 via mobile

We booked a cabin with an ensuite, it was a lovely little cabin in a quiet park filled with big beautiful trees. It also had its own thermal pools that you could use at your leisure. Great little spot.

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Tauranga, New Zealand
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 26, 2015

The title says it all! First impressions were the start of the terrible 24 hours - the older lady at the reception was terrible to deal with, she was rude, very abrupt and needs a crash course in customer service, especially in that industry. I couldn't remember if my booking was made in my maiden or married name, gave her... More 

Was this review helpful? Yes 2
Rotorua T, General Manager at Rotorua Thermal Holiday Park, responded to this review

We are looking into this incident and would like to apologise for your experience with us. If you wish to discuss this further with me so that we can get to the bottom of all these issues please contact me directly on HolidayParkOperations@waiariki.ac.nz and I'll be happy to discuss it further with you. Kind regards Alicia Styles Park Manager More 

Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 31, 2015

We stayed in one of their kitchenette cabins for one night and it was fab. Rooms are clean and spacious and a great price! Shower and kitchen facilities are also great with really good showers and a lovely big kitchen. The free thermal pools were a huge bonus, absolutely gorgeous and enough room for lots of people - such a... More 

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Rotorua T, General Manager at Rotorua Thermal Holiday Park, responded to this review

Thank you for your review. We are pleased you enjoyed your stay with us and look forward to seeing you again in the future. More 

Fiano Romano, Italy
Contributor
17 reviews 17 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 28, 2015

We stayed in a kitchen-studio for 2 days, free parking, free natural thermal pools till 10 pm, bar service during morning time to have a good breakfast, excellent reception, clean utilities, excellent position to visit Whakarewareka Village or to go towards Waiotapu. I recomend it for a cheap and comfortable holiday!

Was this review helpful? Yes
Rotorua T, General Manager at Rotorua Thermal Holiday Park, responded to this review

Thank you for your review. We are pleased that you enjoyed your stay and we look forward to seeing you again in the future. More 

1 review
4 of 5 stars Reviewed January 27, 2015

Was a very awesome place to stay. We were in Rotorua for the National Touch Tournament and this was in a convenient location, close to the park. Cabins were comfy, nice kitchen area clean and tidy, toilets clean. My Children thoroughly enjoyed the pools. My only let down would've been the chilled lockers. They just weren't big enough for a... More 

Was this review helpful? Yes
Rotorua T, General Manager at Rotorua Thermal Holiday Park, responded to this review

Thank you for your review, we are so pleased that you enjoyed your stay with us. I apologise that you did not receive your bond back for the chilled lockers, please feel free to contact our reception team to arrange this. We look forward to seeing you again in the future. More 

Geraldton, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 22, 2015 via mobile

Good location for cyclists and some newer facilities. We were in an older unit which had an ongoing musty smell that was overpowering. For both days the showers were cold which was unfortunate and they were trying to rectify. While sheets and facilities were very clean it was very dated and need some renovations, good potential.

Was this review helpful? Yes
Rotorua T, General Manager at Rotorua Thermal Holiday Park, responded to this review

Thank you for your review and comments which will all be taken on board. We are doing all we can to improve our facilities for our customers. We look forward to seeing you again in the future. More 

Halifax, Canada
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 8, 2015

The site is nice and family friendly but the facilities leave a lot to be desired. The bathrooms and showers were dirty but the pools were nice after a long day. If you are going to stay definitely being your own cook ware because there is almost nothing. The kitchen facilities are pretty sweet though! For the price this place... More 

Was this review helpful? Yes 2
Rotorua T, General Manager at Rotorua Thermal Holiday Park, responded to this review

Thank you for taking the time to write a review. The bathrooms and showers are cleaned every day, so apologise if these were not up to standard at the time of use. We will look into this issue. We advertise on our website which accommodation type require to bring their own cooking equipment. We have tried to supply cookware in... More 

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