I was particularly impressed with the personal touches to the customer service, the manager took the time to show us around and he and the other staff went out of their way to make sure our stay was a pleasant one. It is not common to find this level of attention to detail in NZ and is therefore worthy of... More

We stayed here over Christmas and really enjoyed ourselves. We were very kindly upgraded on arrival to a great room with separate living area and in room spa! All staff were friendly and went out of their way to help us. Resort a good 15min drive from centre of Rotorua - was what we wanted. Would definitely recommend to anyone. More

Having just arrived in New Zealand, we drove from Auckland International Airport to Rotorua on our first day and needless to say we were tired. The hotel sits in a quiet neighborhood on the southeastern side of Lake Rotorua, not far from the city but far enough that one does not hear the city noise. In fact the hotel setting... More

We stayed at wai ora resort for 3 days over new years 2011/2012 although the weather was awful the resort and its staff were AMAZING. We loved every minute of it. The service was brilliant, and the food was perfect! We had a great new years and it was a nice way to start our honeymoon. We did not use... More

Not sure what the fuss is about. The room was fine - a motel room basically decorated well. The fancy big spa in the room was nice . The outdoor sauna was broken and the water bucket had mould growing in it. Located out of town and looking over the lake but the rooms face to the side so you... More

A beautifully appointed hotel, with an excellent spa (extensive opening hours - allowing a soak in the hotpool at both the start and end of our day), lovely view from the room, divine food and so rare for the area, a sulphur-free atmosphere! What propelled Wai Ora to a league of its own though were it's staff - as we... More

This is a great resort about 15 minutes drive from Rotorua and it is on the lake. Our room was one of two that has a lake view. The food at this hotel is probably the best I have ever experienced at any hotel and the staff were fabulous. The only disappointments were that the jacuzzis were closed for refurbishment... More

We stayed here in early March and we had a good time. We felt for the money it probably was pricey for what you do get, but you can't complain about the view. The pool was fantastic and warm, never been so warm in a pool before. We were kept waiting for quite a while to check it which was... More

Stayed there for one night with my partner for our one year anniversary, the service was beyond excellent! Staff were very friendly and helpful towards our needs! Food at the restaurant was very delicious, serving portion during dinner was quite small, but the taste and quality of it was exceptional! The internet was very fast! Hotel was kept very clean!... More