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Ann's Volcanic Rotorua Motel and Serviced Apartments

107 Malfroy Road, Rotorua 3010, New Zealand
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189 Reviews from our TripAdvisor Community

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 27, 2015 via mobile

A complete ripoff, the photos from the website do not look anything like the actual room, no air conditioning at a 30 degree room, way expensive at $169 a night. Keep looking! This is really not an option. Plus rude, terrible customer service.

Helpful?
1 Thank Tino M
Sydney, Australia
Level Contributor
41 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed December 20, 2015 via mobile

My husband and I stayed here for two nights. Our third motel, over 10 days in two countries. It was the first to ask for a $200 deposit. This is not something we are regularly asked for so I was surprised and did feel singled out. Due to this I took a lot of photos before moving in as I... More 

Helpful?
Thank Shangel
RobynZhou, Manager at Ann's Volcanic Rotorua Motel and Serviced Apartments, responded to this review

Hi Shangel, Thanks for taking time to review your stay with us. We are so pleased to hear you enjoyed your recent stay here with us. We love to hear when guests have enjoyed their stay.We hope you enjoy the rest of your travels around New Zealand. Robyn, Ann's Volcanic Motel : ) More 

Jyvaskyla, Finland
Level Contributor
7 reviews
4 hotel reviews
5 of 5 stars Reviewed November 15, 2015

The staff was fantastic and helped us a great deal to get good offers, do our laundy and find places to spend our time in. Our apartment was clean, really spacious, had a good shower, and a spa pool outside. The bed was very comfortable as well.

Helpful?
Thank Tutta6
RobynZhou, Manager at Ann's Volcanic Rotorua Motel and Serviced Apartments, responded to this review

Hi Tutta6, We really appreciate your comments! When a guest remarks on their stay with us so positively it boosts our confidence that we are running the motel well. We do look forward to seeing you in the future and hope you enjoyed your trip around New Zealand. Ann's Volcanic Rotorua Motel : ) More 

Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 8, 2015

If you are looking for a room that is comfortable, affordable and in a prime location then this is the hotel for you. The room was very clean and spacious with its own outdoor spa. The water was hot and the bed was comfortable. The owners were more than happy to accommodate our needs even getting us extra heaters when... More 

Helpful?
Thank Froggrrl28
RobynZhou, Manager at Ann's Volcanic Rotorua Motel and Serviced Apartments, responded to this review

Hi Froggrrl28, Wow what an amazing review! Thanks for taking the time to review you stay with us in June. It really makes our day to read such a glowing review from previous guests. We hope you had an amazing break in Rotorua! Ann's Volcanic Motel : ) More 

Wellington, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 26, 2015

We stayed for 4 nights, handy to everything. Quiet Motel. Free daily Room Service, , Superior Studio & Patio, limited kitchen size, but had a fridge & microwave plus 2 hot plates if needed. We were out each day, so the Motel was adequate for our needs.

Helpful?
Thank Fairytale2013
Robyn_Manager, Manager at Ann's Volcanic Rotorua Motel and Serviced Apartments, responded to this review

Hi Fairytale2013, It's great to hear you enjoyed your stay with us last month. We love it when guests return since they enjoyed every their previous stay so much. We appreciate you like our service. We hope you enjoyed your time in Rotorua and hope to see you back here next time! : ) Ann's Voclanic Motel More 

Auckland, New Zealand
Level Contributor
4 reviews
4 of 5 stars Reviewed October 3, 2015

For the price, I was impressed. A good basic motel, spotlessly clean, lovely comfy beds with fresh clean bedlinen and well kitted out for a short stay. Travelling with young kids, we chose to eat in our room - facilities were easily enough to prepare simple meals and there was everything we needed. Staff were helpful and friendly, we had... More 

Helpful?
Thank melk394
Robyn_Manager, Manager at Ann's Volcanic Rotorua Motel and Serviced Apartments, responded to this review

Hi Melk394, Thanks for taking the time to review your stay with us this month. We are so happy to hear you enjoyed your stay with us in October. It's awesome to hear you found our staff helpful and friendly and rooms spotlessly clean and comfy beds! We hope you had some great days up the field. Ann's Volcanic Motel More 

Ohakune
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed September 6, 2015

The outside of the Motel looks a bit outdated but inside they are very modern, neat and tidy. Had a 2 bedroom unit with spa pool for 4 of us and we found it very clean, quiet, comfortable and reasonably priced. Only stayed one night but the unit is well set up with a laundry, kitchen and 2 bathrooms for... More 

Helpful?
Thank kune77
Robyn_Manager, Manager at Ann's Volcanic Rotorua Motel and Serviced Apartments, responded to this review

Hi Kune77, Thanks for reviewing your recent stay here at Ann's Volcanic Motel. It's great to hear that you enjoyed stay with us and that you found all the facilities very modern, clean, tidy and pleasantly surprised.We do try to make each guests stay comfortable and inviting. It's awesome to hear you won the finals in Rotorua and look forward... More 

Washington DC, District of Columbia
Level Contributor
48 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed May 17, 2015

Ann's Volcanic Rotorua Motel was exactly what we needed, when we needed it. Prior to staying at Ann's, my family and I had been staying in a musty hostel in the bush for four days, so once we walked into our clean, bright, nice smelling motel room at Ann's we knew we had picked the right place. Ann is incredibly... More 

Helpful?
Thank padcrasher
Swindon
Level Contributor
64 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed April 2, 2015

This was the first motel of our trip with friends, and we had booked the Family Two-Bedroom Suite with Spa Bath for the four of us. Our first impressions weren't good as there was a huge yellow duck on the Reception roof! Even though we arrived late afternoon, there was no-one at Reception and we had to ring a bell... More 

Helpful?
Thank Sue T
Auckland Region, New Zealand
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed February 25, 2015 via mobile

I booked through hotels.com and the pictures they have put up are very misleading. I booked a "superior suite" at $119 which showed a recently refurbished room. For the price I expected basic but clean and modern like this pictures. However what I got was a very tired and need of repair unit. The bathroom especially needs an upgrade. The... More 

Helpful?
Thank Jade H
Nathan_107malfroy, Manager at Ann's Volcanic Rotorua Motel and Serviced Apartments, responded to this review

Hi Jade I am sorry about the television as we have updated it. The rooms are clean and thoroughly done all the time. That day we had already closed earlier due to bookings which were full. The room is quite clean and nice. Thanks More 

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