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All 44 Paihia hotels

The Waterfront Suites - Heritage Boutique Collection

5.0 of 5 Hotel   |   100 Marsden Road, Paihia 0252, New Zealand
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The Waterfront Suites - Heritage Boutique Collection
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91%
Ranked #11 of 44 hotels in Paihia
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed December 20, 2012
s_neenie
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218 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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English first
There are newer reviews for The Waterfront Suites - Heritage Boutique Collection
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Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 20, 2012 via mobile

We stayed at the Waterfront Suites for three nights and had a wonderful stay. The accommodation far exceeded our expectations and everything we needed was there, including washing machine and dryer, dishwasher, plenty of crockery and other kitchen equipment, bathrobes, toiletries, umbrella, barbecue etc. We stayed in a one bedroom on the ground floor, right in front of the swimming... More

Was this review helpful? Yes 1
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review

Thank you very much for your kind feedback. It is very rewarding to know we have met your expectations and that you thoroughly enjoyed your stay. The Waterfront Team! More

Midlands
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 18, 2012

We stayed in a 1 bedroom apartment on the ground floor on 6th/7th november 2012. The outlook is lovely, views of the sea and Russell in the distance, and in the centre of Paihia so a couple of minutes walk to bars, restaurants, ferry port etc. Its easy to find on the main road, free underground parking, and the receptionist... More

Was this review helpful? Yes 1
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review

Thank you very much for your feedback. It is always encouraging to read that our guests have fully enjoyed their stay and that all our team has delivered a memorable stay. More

Christchurch, New Zealand
Top Contributor
50 reviews 50 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed December 16, 2012

Just returned from a great weekend in the Bay of Islands. We arrived after hours and struggled a bit to get in. Nobody answered the after hours check in number so we were stuck outside for 20 minutes. Eventually got directions to buzz the onsite managers room from the Heritage central res centre. You guys should put this info on... More

Was this review helpful? Yes 1
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review

On behalf of The Waterfront Suites Bay of Island I would like to offer you our sincere appologies regarding the after hours check in experience you had. We appreciate your kind feedback and sugestions. Please rest assured we are taking action to avoid this from happening again. We look forward to welcome you back in a near future. Kind regards, More

Auckland, Auckland, New Zealand
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 7, 2012

when we arrived the receptionist was already yelling at the people in front of us. Next we got the same treatment. We bought a voucher for the stay which was two nights, during which nothing was replenished i.e. milk, tea, not evening dishwashing powder and giving that there were four of us in a room. We were supposed to have... More

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waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review

Dear Misbah S Thank you for taking the time to provide feedback. As you can see from all of the very positive reviews, we have established a very high level of guest service and we are very proud of what we have achieved. It concerns us that you feel your experience didn’t reach your expectations, and for that we apologize.... More

Auckland Region, New Zealand
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 6, 2012

I totally agree with the review below and I also can't speak highly enough about these apartments. The staff were incredibly nice and we entered our room to find fudge and a handwritten note welcoming us on arrival which was written specifically for our length of stay. There is free secure underground parking. We stayed in room 304 which was... More

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waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review

Hi Talulah, Thank you for your review. We are very pleased to know you enjoyed your time here and look forward to welcome you back. Kind regards, Ana More

Ennis, Ireland
Top Contributor
74 reviews 74 reviews
17 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed December 1, 2012

I can't speak highly enough about these apartments. The staff were incredibly nice even providing free fudge on arrival, which was delicious! They also left us a personalized note wishing us a pleasant stay. There is free secure underground parking. The apartments themselves are very spacious and very well equipped (detergent sachets/washing up liquid) and even had a reasonably priced... More

Was this review helpful? Yes
waterfront98, Front Office Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review

Hi Ennis, Thank you for the great feedback. We hope you can make it again. Warm Regards Shona More

Auckland, New Zealand
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 30, 2012

We have just had a two night stay at Waterfront apartments Paihia in an absolutely lovely property gosh couldnt have wished for anything more only comment I could make negatively was no remote for tv in bedroom. Very minor as everything else was perfect all apartments appear to have a view to ocean. They had a special on for two... More

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NSW
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 20, 2012

Accommodation and staff are excellent, very clean and modern, well situated in a beautiful little villiage over looking the Bay central to all with plenty of little shops and Restaurants well worth the stay and would stay again.

Was this review helpful? Yes 1
waterfront98, Front Office Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review

Hi Wkholidays, Thank you for your review. We hope to meet you again in the future. Warm Regards Shona More

Auckland
Contributor
11 reviews 11 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 17, 2012

Excellent apartments and housekeeping. The apartment itself was very spacious (might be even bigger than a normal terrace house). Our stay was in a 2 bedroom apartment. Modern bathroom/kitchen. Electric blankets available. Bedspread a bit dated but was ok. Huge wardrobes in both rooms. Close to shops, very convenient. We had a very nice sea view. Lifts were available for... More

Was this review helpful? Yes
waterfront98, Front Office Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review

Hi Rebecca, Thank you for your review. We are happy you enjoyed your stay with us and have passed on your great comments to our team. Warm Regards Shona More

Sydney
Top Contributor
65 reviews 65 reviews
23 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed November 15, 2012 via mobile

The Waterfront Suites in Paihia are located in the central part of the town, near to the jetty and little shopping precinct. Finding the entrance, and tackling the stairs alone wasn't the easiest task. Reception is right alongside the main complex and it isn't particularly well signposted. Reception service friendly but not outstanding. From the website I had a slightly... More

Was this review helpful? Yes
waterfront98, Front Office Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review

Hi Ash, Thank you for taking the time to review us. We appreciate your comments and hope you can make it again. Warm Regards Shona More

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Additional Information about The Waterfront Suites - Heritage Boutique Collection

Address: 100 Marsden Road, Paihia 0252, New Zealand
Location: New Zealand > North Island > Northland Region > Bay of Islands > Paihia
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Waterfront Suites - Heritage Boutique Collection 5*
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Also Known As:
The Waterfront Hotel Paihia
The Waterfront Suites - Heritage Boutique Collection Paihia, Bay Of Islands

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Amenities

Free Parking Kitchenette Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#8 Romantic Hotel in Paihia #8 Luxury Hotel in Paihia #11 Family Hotel in Paihia
Hotel Class
Number of rooms
30

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