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The Waterfront Suites

5.0 of 5
100 Marsden Road | PO Box 577, Paihia 0252, New Zealand
Hotel amenities
The Waterfront Suites
Ranked #7 of 44 hotels in Paihia
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141 reviews from our community

    Trip type
Traveler rating
    97
    36
    5
    2
    1
Date Rating
Ferndown, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 14, 2013

This was a perfect choice for us on our honeymoon. Well equipped suite with TV, DVD player, CD player, washing machine, tumble drier. Comfortable bed, comfortable sofa. Small swimming pool close to our front door. Waterfront Suites are a short distance from the Waitangi Treaty Ground, and very close to the ferries and boat trips. Would highly recommend the Cream... More

Was this review helpful? Yes 2
Fonthill, Canada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 11, 2013

We were delighted with the updated accommodation of the waterfront suites We enjoyed the self catering aspect and relished in grocery shopping and being able to cook for ourselves, The units were fully equipped in the Kitchen and had an added bonus of washer and dryers , (although our dryer did not work ,) staff at reception allowed us to... More

Was this review helpful? Yes 3
waterfront98, Manager at The Waterfront Suites, responded to this review
March 13, 2013

We are pleased you enjoyed your stay and thank you for your feedback. Kind regards, Ana More

Auckland Central, New Zealand
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 10, 2013

Stayed two nights, the accommodation and the staff could not be faulted. Upon our arrival we were greeted by the maintenance man, filling in for the receptionist while she popped out. A slight delay as we were arriving later than we did so our booking was filed in a different place. But he sorted it all out and we were... More

Was this review helpful? Yes 3
waterfront98, Manager at The Waterfront Suites, responded to this review
March 13, 2013

Thank you for your feedback. The Waterfront team is looking forward to welcome you back! Kind regards, Ana More

Berkshire
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 10, 2013

Dropped in to reception after being very unhappy with our first pre booked accommodation in Paihia. Staff on reception could not have been more helpful. We ended up in a beautiful 2 bedroom apartment with high spec finish. All very comfortable and quiet. As this was our last stay on a 3 week trip we were so pleased to finish... More

Was this review helpful? Yes 1
waterfront98, Manager at The Waterfront Suites, responded to this review
March 13, 2013

Thank you very much for your feedback. We are pleased you enjoyed your stay! Kind regards, Ana More

Christchurch, New Zealand
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 3, 2013

Recently, my parents, wife and I rented a two bedroom apartment on the 3rd floor. I think I speak on behalf of everyone when I say that we had a great stay with no complaints. The apartment spacious, clean, and by modern. The very small downside was the noise from a wedding party who had booked out many of the... More

Was this review helpful? Yes 3
See 2 more reviews by KiwiMatt77 for Paihia
waterfront98, Manager at The Waterfront Suites, responded to this review
March 7, 2013

Thank you for your kind feedback and taking the time to list the things you valued the most during your stay. We are always looking to improve our service and facilities. Kind regards, Ana More

Adelaide, Australia
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 25, 2013

This place is excellent. A shame we only had the night to spend there. I could not get over how neat and clean the apartment was. Staff were fantastic. Very friendly and courteous. Have not stayed anywhere near as good whilst in NZ

Was this review helpful? Yes 1
waterfront98, Manager at The Waterfront Suites, responded to this review
March 7, 2013

Thank you for your kind feedback. It is a pleasure to know you have enjoyed your stay. Kind regards, Ana More

Auckland
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 22, 2013 via mobile

Just one night here on the through. Got upgraded to a spacious 2 bedroom apartment with a sea view. Very nice thanks. Friendly, efficient check in, secure parking. Everything spotlessly clean and working. Opposite the wharf. Couldn't have been a better location. Would have loved to have stayed longer.

Was this review helpful? Yes 1
waterfront98, Manager at The Waterfront Suites, responded to this review
March 7, 2013

Hi Stu, Thank you for taking time to provide us with your feedback. We look forward to welcome you back! Kind regards, Ana More

california
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 20, 2013

We started at the blue pacific luxury apartments DON'T GO THERE. We prepaid for 5 nights it was horrible. We packed up and left within the hour. We walked by the waterfront and went inside WOW. Went took the 3 bedroom penthouse right on the street with the ocean 30 feet away. The people were soooo helpful. We asked about... More

Was this review helpful? Yes 3
waterfront98, Manager at The Waterfront Suites, responded to this review
March 7, 2013

Hi Thank you for your kind contribution! - We are pleased you enjoyed your stay! Kind regards, Ana More

Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed February 15, 2013 via mobile

We stayed in the Paihia Sails Apartments run by waterfront suites as we needed a three bedroom and it's right next door over the restaurant. At check in we experienced the worst customer service I have ever witnessed. The manager Ana, yelled at us in reception and told us we were insulting and arguing with her. I explained we just... More

Was this review helpful? Yes 1
waterfront98, Operations Manager HBC at The Waterfront Suites, responded to this review
March 18, 2013

Thank you for taking the time to provide feedback. It concerns us greatly that you feel your experience didn’t meet your expectations, please accept our sincerest apologies. As you can see from all of the very positive reviews, we have established a reputation of a very high level of guest service and we are very proud of what we have... More

Emu plains
2 reviews
5 of 5 stars Reviewed February 10, 2013

We booked a one bedroom but got upgraded to a 2 bedroom with fantastic views. Units are very comfortable and modern with bedrooms upstairs and a sizeable kitchen, dining, lounge. Washer, dryer, undercover parking and very close to shops and ferry huge positives. Wi fi not free, but very cheap for hi speed service. Staff are very friendly and helpfull.... More

Was this review helpful? Yes
waterfront98, Manager at The Waterfront Suites, responded to this review
March 7, 2013

Hi Kevin, Thank you for sharing your experience and providing us with your feedback. Kind regards, Ana More

 
 
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Additional Information about The Waterfront Suites

Also Known As:
The Waterfront Hotel Paihia
The Waterfront Hotel
The Waterfront Suites Paihia, Bay Of Islands
Address: 100 Marsden Road | PO Box 577, Paihia 0252, New Zealand
Region: New Zealand > North Island > Northland Region > Bay of Islands > Paihia
Amenities:
Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotels in Paihia
#4 Luxury Hotels in Paihia
#7 Family Hotels in Paihia
Price Range: $$
Hotel Class:5 star (5*)
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The Waterfront Suites
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