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The Waterfront Suites - Heritage Boutique Collection

#11 of 42 Hotels in Paihia
Certificate of Excellence
100 Marsden Road, Paihia 0252, New Zealand
Hotel amenities
The Waterfront Suites - Heritage Boutique Collection
Best prices for: 1 room 1 guest
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Ranked #11 of 42 Hotels in Paihia
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Vanessa S
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272 reviews from our community

Traveler rating
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    68
    18
    3
    3
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91
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8
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
27 reviews 27 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed a couple of weeks ago and I was really impressed with the apartments . They spacious and clean. Well laid out and so close to everything . The people on reception were very helpful and polite. We will return . The pool is a fair size and heated so usable when so many are not in NZ

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Birmingham
Contributor
13 reviews 13 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

We were given an upgrade to a 2 bedroom suite when we arrived, which at first seemed great. However, we were on the ground floor at the very back behind the pool and so had no view to speak of. Our bedroom windows looked out onto the properties behind and so we were a little concerned about security, though I... More 

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San Diego, California
Top Contributor
63 reviews 63 reviews
29 hotel reviews
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed 1 week ago

In one word: excellent! I was pleasantly surprised to find such a property in pristine condition! I have stayed at many properties around the world and this property definitely belongs to the top tier. We stayed at 2-bedroom suite that is very contemporary. The construction used high quality materials: granite countertop, stainless fridge, stainless kitchenware, high quality dishes and wine... More 

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Zug, Switzerland
Top Contributor
94 reviews 94 reviews
23 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

I was pleasantly surprised by the size and the layout of the studio. The rooms are furnished nicely and with good quality furniture including a very comfortable bed. The studio is spacious, nice and functional. The kitchen is fully equipped. It has also been extremely convenient to have my own washing machine and dryer. My studio was on the ground... More 

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Perth, Western Australia, Australia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I can't praise the waterfront hotel enough, from the gorgeous, clean rooms to the hand written note and chocolates that greeted us! The manager was so helpful! Thank you for making our small break feel like a big break we will be back! And will recommend you guys to any Aussies popping over!

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Oak Park, California
Top Contributor
146 reviews 146 reviews
33 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I spent a week here in mid-March and it was absolutely perfect. We didn't have a car but never felt stranded during our stay because it was so conveniently located to the shops and oodles of yummy restaurants. We even walked over to the Treaty Grounds one very warm day so it is do-able for anyone! (We... More 

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Auckland Region, New Zealand
Contributor
15 reviews 15 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just lovely place , helpful staff , beautiful views and handy location. Clean and tidy , spacious 2 bedrooms and 2 bathrooms. Great lap pool and secure parking.lots of restaurants nearby. Highly recommend!

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Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Rooms were fine... Multiple stories probably not for all types of visitors although it did not impact us. Pool was a nice addition, however small would be a generous way of describing it. Some random elements like room servicing at 5pm - not quite what we were after. Room size and location great... However given courtyard style living would want... More 

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Auckland Region, New Zealand
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Possibly the worst hotel service we have experienced ever. From a receptionist who greeted us with "you've booked twice" (Not even hello) then wanted payment for both rooms - and when we said "we'll use both then" was clearly nonplussed, to keys that didn't work multiple times (because they were only programming them of one day at a time) and... More 

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Senior Contributor
22 reviews 22 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I shared a two bedroom, two bath unit with our brother-in law in March 2015. Wonderful room, full kitchen, nice lounge area with TV. Location can not be beat, easy walk to the pier, loads of restaurants close by, short drive to the treaty grounds, underground parking. However, something that I did not see on their website... More 

Was this review helpful? Yes 3
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