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The Waterfront Suites - Heritage Boutique Collection

#14 of 43 Hotels in Paihia
Certificate of Excellence
100 Marsden Road, Paihia 0200, New Zealand
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The Waterfront Suites - Heritage Boutique Collection
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322 Reviews from our TripAdvisor Community

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2 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

My girlfriend and I stayed here after being accommodated next door for a work conference. We had to be checked out and 10am at the old place and so we asked if we could have an early check-in. The receptionist at the time was incredibly friendly and called us as soon as our room was available, getting us in a... More 

Helpful?
Thank williamkU9689MS
Oakland, California
1 review
5 of 5 stars Reviewed 1 week ago

After a long flight, this was the perfect place to spend our first night. The suite was wonderfully spacious and the furnishings modern. The kitchen was surely a highlight with a full set of appliances. Additionally, the bathroom had a wonderful heated floor. The beach was just across the street and the view was incredible. Overall, a fantastically roomy suite... More 

Helpful?
Thank Cghinkle
pennsylvania
Level Contributor
96 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Beautifully appointed. Perfect location on the water. Picture shows it as. It is. Manager was accommodating. We were both ill and they recommended a clinic nearby. All their recommendations were excepcellent. Definitely a Top choice

Helpful?
Thank realtoreaston
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review

Dear realtoreasto, Thank you for your positive comments on reviewing your stay with us. We were sincerely glad to see you both quickly recovered and able to enjoy the rest of your sojourn. We would be delighted to see you again in the near future. Kind regards, The Waterfront Suites Team More 

Auckland, New Zealand
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We have stayed here many times and every times has been as good. Great view and pool for those who like to take a swim. The accomodations is very well presented with the comfort of home. Always good to stay at clean and very nice facilities, which this. It has good secure parking and a close walk to shops and... More 

Helpful?
Thank 661shirleyl
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review

Dear 661shirleyl, We are delighted that you have again enjoyed your stay with us, and we thank you for the positive comments on Trip Advisor. It will be our pleasure to welcome you back soon. Kind Regards, The Waterfront Suites Team More 

Sydney
Level Contributor
105 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Sweating hot you can't swim in the ocean there and the pool is a small but a good lap pool but is shut at 9pm there is nothing to do after dinner there for kids at least let them swim until 10:30 we are here with family to be out not in a room with Wifi so let the kids... More 

Helpful?
Thank JasonandNatalia
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review

Dear JasonandNatalia, Thank you for taking the time to post your feedback on Trip Advisor. We sincerely apologise that we missed out on replacing your toilet paper upon servicing your apartment, and we have passed on your disappointment to our Team. We apologise also as it seems the Team had also omitted to check whether you had been using the... More 

Farnham, United Kingdom
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had a 3 night stopover here and loved every moment of it. The accomodation is lovely , we had no aircon which surprised us . But a fan was available . The pool was a touch on the small side ,but nice to cool off . Perfect place for a few nights.

Helpful?
Thank Julie G
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review

Dear Julie G, We are delighted you enjoyed your stay with us, and we would like to take this opportunity to thank you for posting your feedback on Trip Advisor. We are still currently working on the last couple of apartments without air-conditioning, and hope to have all suites offering air-conditioning in the very near future. We look forward to... More 

Melbourne, Australia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Booked in to find we were on the 3rd floor with no lift access to that particular part of the 3rd floor. office person most concerned and offered to carry bags up for first night and they would relocate the next day for us. 3 day stay. compromised and just took necessary items for over night. next day upgraded at... More 

Helpful?
Thank 1234happy2015
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review

Dear 1234happy2015, Thank you for taking the time to review your stay on Trip Advisor. We are thrilled we were able to upgrade you to another suite more suited to your requirements, and we look forward to welcoming you again in the future. Kind regards, The Waterfront Suites Team More 

London
Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed January 7, 2016 via mobile

We stayed here for three nights in a two bedroom apartment. What a lovely place to relax for a few days. The apartment is beautiful, but not too over the top. Perfect for a beach apartment. It definitely looks like the best apartment block on the beachfront. We could not have asked for a better location. It is right next... More 

Helpful?
Thank Shiree K
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review

Dear Shiree K, Thank you for choosing to stay with us during your recent visit, we are delighted you enjoyed your sojourn. We look forward to welcoming you back in the future. Kind regards, The Waterfront Suites Team More 

San Francisco, California
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed January 7, 2016

Overall satisfied with this nice apartment-style suites hotel. Location Outstanding, close to all of the major restaurants and tourist areas in Paihia. Right across from the water. Room Comfortable, if somewhat blandly decorated, well-equipped rooms. Linens and pillows are not great. Lack of air conditioning was a big deal for me, but a fan and opening a couple of windows... More 

Helpful?
Thank michaelH7091BH
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review

Dear MichaelH7091BH, Thank you for taking the time to review our property on Trip Advisor. We are sincerely sorry some aspects of your stay did not meet your requirements, we are working towards having all of our apartments fitted with air-conditioning, at this time, only a couple of apartments are unfortunately not fitted out with air-conditioning units. We look forward... More 

Christchurch, Canterbury, New Zealand
Level Contributor
6 reviews
5 of 5 stars Reviewed January 6, 2016

Stephan was fantastic. No effort too great. We had a two bedroom apartment right on the waterfront and the views were wonderful. Fully equipped kitchen which we used and washer and dryer also greatly appreciated. Balcony off the lounge and also the master bedroom. Chocolates were a nice surprise and as we are not tea or coffee drinkers we asked... More 

Helpful?
Thank dalllyn
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review

Dear Dalllyn, Thank you for choosing to stay with The Waterfront Suites during your recent visit. We are glad you enjoyed your sojourn with us and we look forward to welcoming you again in the future. Kind regards, The Waterfront Suites Team More 

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