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Tanoa Paihia Hotel

5 Joyces Rd, Paihia 0252, New Zealand
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126 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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  • French first
  • German first
  • Japanese first
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    (34)
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There are newer reviews for Tanoa Paihia Hotel
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Level Contributor
77 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed May 1, 2015

I thoroughly enjoyed this hotel, it is a short walk into town where everything is, the rooms are well presented and comfy including a nice shower .... It wasn't too expensive neither so definitely get value for money!

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socmed, General Manager at Tanoa Paihia Hotel, responded to this review

Dear James Thanks for posting a review. You have identified exactly what we set out to achieve and that is value for money with great service, nice facilities and clean, comfy accommodation. I trust you enjoyed the rest of your travels and we hope to see you again. Kind Regards Ted Hatch General Manager More 

Level Contributor
3 reviews
2 of 5 stars Reviewed April 28, 2015

We stayed here in the weekend, the rooms are okay but had a terrible experience with the staff at the dining area and front desk. We were told that f we wanted to add the hot breakfast, that will be additional $5 per child and $10 for adults, but once my child was getting her food, the person in the... More 

Was this review helpful? Yes
TanoaPaihia, General Manager at Tanoa Paihia Hotel, responded to this review

Dear Reviewer I apologise sincerely for any unpleasantness experienced by you and your family at this hotel. I am surprised at the responses to you by our staff, it was totally out of order and I will take appropriate action. I expect a high standard of conduct from the staff here and both should have known better. With breakfast being... More 

Travelers are raving about these Paihia hotels

Washington DC, District of Columbia
Level Contributor
320 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
4 of 5 stars Reviewed April 26, 2015

This is a great place to stay with a few caveats. The big thing is that there is not much privacy because the area can get hot and the windows in the rooms need to be kept open. Also, the breakfast that comes with the booking is not very good. However, the staff is A+. the night skies are extraordinary,... More 

Was this review helpful? Yes
TanoaPaihia, General Manager at Tanoa Paihia Hotel, responded to this review

Thank you for your review of our property and your kind evaluation of our staff. We appreciate all constructive and objective comments as these allow to review our services and operation to better meet Guest requirements. I'm sorry that the breakfast didn't meet your expectation. The package you brought did only offer a Continental Breakfast. If there was anything in... More 

Singapore, Singapore
Level Contributor
63 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed April 12, 2015

Stayed here for 2 nights, the rooms are clean, good sized and decent toilets. There is ample storage space in room. It is near the center of town with access to passenger ferry to Russel island and other island ferries. A nice supermarket is close by. You can use free wifi for certain GB and after that u pay.

Was this review helpful? Yes 1
TanoaPaihia, General Manager at Tanoa Paihia Hotel, responded to this review

Dear Reviewer I'm so pleased that you have identified us as "good value for money" since we always try to offer rates which are competitive and, which booking seekers can easily see are reasonable for the location, facilities and services offered. Thank you for taking the time to review us. Kind Regards, Ted Hatch General Manager More 

Salisbury, United Kingdom
Level Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed March 22, 2015

Stayed here as a part of a tour for 2 nights and it did not go well! The wifi is not free had to pay for any wifi after using it free for an hour and it did not seem to work outside or in hotel rooms. The telephone system was broken so you could not call outside!! Great in... More 

Was this review helpful? Yes 2
TanoaPaihia, General Manager at Tanoa Paihia Hotel, responded to this review

Dear Reviewer I'm confused; "wifi is not free" but you used it "free for an hour" You "used it" for an hour but, "it did not work" I'm sorry you recieved insect bites. The room was used by a couple for 2 nights prior to your stay and they did not have the same experience. Therefore, it's not inconceivable that... More 

Perth, Australia
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed March 11, 2015

I spent 2 nights here as part of a Kirra tour. I have travelled with Kirra in the past and their hotel stays are usually very good, but not this time! The room was well overdue for a complete makeover though large, with a very musty smell, even though I opened the windows. The weather was very hot and the... More 

Was this review helpful? Yes
TanoaPaihia, General Manager at Tanoa Paihia Hotel, responded to this review

Dear Reviewer I'm sorry that your experience here was so far removed from your expectations. We host numerous of these tours and hundreds of its passenger Guests and complaints are rare. Never-the-less we have responded accordingly to your comments and taken the opportunity to review all aspects of our operation for this Tour and I assure you that we have... More 

Northampton, United Kingdom
Level Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed March 2, 2015

This hotel is only 5 minutes from all the restaurants and amenities, so it is a quiet and peaceful place to stay and we got a brilliant night's sleep. The walk to and from the hotel is literally on the flat too, handy for people of any age. The price of the hotel was very good and you pay for... More 

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Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed February 27, 2015

I stayed here for 3 days on business during the busy Waitangi Day period. The rooms seem a little outdated and run down, and there is no air conditioning, only a ceiling fan. The television was absolutely terrible, no SkyTV and the channels that were available had appalling reception. The food here is bad. The location is also not ideal... More 

Was this review helpful? Yes
North Myrtle Beach, South Carolina
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed February 22, 2015

Hotel itself is fine; not on the water, but on a quiet back street. Within walking distance of the harbor and restaurants. A bit on the expensive side I thought. They do have "free" wifi but only 1 hour!! And a pain in the (you know where) getting on.

Was this review helpful? Yes 1
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 20, 2015

We had some great service here, the guy on reception was very helpful with a great sense of humor. The room was large with comfy beds, we had two hours free wifi everyday for the three nights we stayed. The hotel is a small five minute walk from the centre of town. Would definitely stay here again.

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