We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Bluewater Hotel

10 West Quay, Napier, New Zealand
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for:1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Bluewater Hotel
View Map
Add Photo Write a Review

113 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Tauranga, New Zealand
1 review
1 of 5 stars Reviewed 2 weeks ago

Very disappointed that we were charged twice for our 5 night stay. We had prepaid through Travelbug which the reception staff confirmed on arrival. After we left we noticed another full payment had been taken off our credit card. After contacting hotel this was refunded to us but they said they could not refund full amount in one transaction.

Helpful?
Thank ZZO21423Gordon
Bluewater19, Manager at Bluewater Hotel, responded to this review

We again apologise for the error that was made in regards to your booking, the double charge was not deliberate but merely "Human Error" A lot of the booking sites we deal with do not actually notify us of the booking payment straight away, they simply take the booking and payment from the Guests and it can be close to... More 

Australia
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Jane and staff, Biggest warmest regards to you all... The cleanest hotel I've stayed in in years, princess style comfort all New beds, great mini bar selection, on site laundry, great easy parking for our hire car, stunning views of the harbour, big spacious rooms, spa bath was the best all hotels should have this, I truly felt I was... More 

Helpful?
Thank rhaniestar72
Bluewater19, Manager at Bluewater Hotel, responded to this review

Linda & Teresa, Thank you for your kind review on your stay at Bluewater Hotel. It is always a pleasure to read such positive feedback from our overseas guests. We are so pleased that you had an enjoyable and memorable stay whilst here in New Zealand on your first trip. Thank you again from Management and staff for your kind... More 

Taupo, New Zealand
Level Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Always found a park outside, (stayed here with a bunch of girls for my hens night) Walking distance to food, wharf, bars. Huge nice comfy bed, great view, balcony was handy (filthy smokers) very spacious rooms too. Staff were friendly, easy to book, very clean. Pretty cool with a little golf course too, unfortunately we ran out of time to... More 

Helpful?
Thank Rowzie_posie
Rotorua, New Zealand
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

When booking 2 bedroom apartment was told that there was a lift to 2nd floor BUT not told that to get to bedrooms was steep 13 step staircase. Definitely not suitable for our party of 86,80 and 77 year olds.. Lounge on first level was dismal and smelt. Asked for a refund and was told only if rooms could be... More 

Helpful?
Thank garryrawson

Travelers are raving about these Napier hotels

Tauranga, New Zealand
1 review
1 of 5 stars Reviewed December 17, 2015

Awful room, located INSIDE a guest laundry. Unfriendly staff wouldn't let us change rooms even though the place was empty (now I know why it was empty!). Staff not keen to help out in any way and are very rude. If we hadn't pre-paid there is no way I would have stayed there. Smells like fish all the time as... More 

Helpful?
Thank libbyg263
Bluewater19, Front Office Manager at Bluewater Hotel, responded to this review

Bluewater Hotel is a highly successful business, and maintains an occupancy of between 85% to 100% at all times. In response to your comments on Trip Advisor, we would like to address these issues as follows: We pride ourselves on our customer service which is always to the highest standard, and every person whether they be a guest or a... More 

Masterton, New Zealand
2 reviews
4 of 5 stars Reviewed December 11, 2015 via mobile

Allowed us in early which was most appreciated. Great room only problem was some noise from the next door bar which was noticeable but not prohibitive. Of interest family who live locally immediatly said that the bar noise would be an issue when we said where we were staying. The word must be around about this. Not sure what u... More 

Helpful?
Thank Jonathan H
1 review
5 of 5 stars Reviewed December 1, 2015 via mobile

Brilliant. Room was mint Staff fantastic. Thank you!!! Will look after you will help you with local details etc. Couldn't be happier. Would definitely stay again. Partner also was very happy which keeps me happy! Haha

Helpful?
Thank Stuart T
Bluewater19, Manager at Bluewater Hotel, responded to this review

Thank you so much for such a great review. Hope all went well on your wedding day Would love to see you again for your 1st anniversary If you do decide to book for your 1st wedding anniversary, just ask for Jane and I am sure we can give you a special rate More 

Napier, New Zealand
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 28, 2015

We had a wonderful stay here. The view was great and it was fun to watch the boats come and go. The staff were friendly and very helpful. The bed was so so comfortable. Enjoyed a relax in the sap bath. Very quite rooms, no noise from neighbours or the boats outside. Lots of dinning options within walking distance. 10/10... More 

Helpful?
Thank JaneneKerry
Bluewater19, Manager at Bluewater Hotel, responded to this review

Thank you for taking your valuable time to give us such a great review Hope to see you again in the near future More 

Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed November 16, 2015 via mobile

I'm sorry to say I'm not much of a fan of Bluewater, the staff were very nice, but the room was very tired for a 'luxury' hotel. The restaurant wasn't operating either which was not mentioned on the booking site I used. The beds were old and sunken in, there was no dish cloth or tea towel- just basic things... More 

Helpful?
Thank NewZealandishome
Bluewater19, Manager at Bluewater Hotel, responded to this review

Agree rooms are a little out dated. We have replaced all beds and renovated the first floor in February 2015 New beds for the ground floor studios and apartments are being delivered now. We are also replacing all the linen too. This will all be done by the end of the week before the peak season starts. Sorry to hear... More 

Napier, New Zealand
Level Contributor
6 reviews
5 of 5 stars Reviewed November 2, 2015

We had a fantastic stay, we were there for nearly 4 weeks after a devastating fire burnt down our house, the room was more than sufficient for our requirements of a family of 4. We had a unit that had all the basic essentials, the kids loved the spa bath. It was a great relief off us having these facilities... More 

Helpful?
Thank Silverback071
Bluewater19, Manager at Bluewater Hotel, responded to this review

So glad you enjoyed your stay with us at Bluewater when it must have been a really stressful time for you and your family Hope all is sorted with your home, and thank you for taking your time to give us such a great review More 

Questions? Get answers from hotel staff and past guests. Ask a question

29 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (16)
Viewed
Room/suite (2)
Viewed
Dining (1)
Viewed
Other (13)

Management photos: Courtesy of the property manager

Viewed
All management photos (13)
Viewed
Hotel & grounds (4)
Viewed
Family/play areas (2)
Viewed
Room/suite (6)
Viewed
View from room (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Napier hotels
1.3 mi away
VR Napier Hotel
VR Napier Hotel
#26 of 47 in Napier
4.0 of 5 stars 154 reviews
0.6 mi away
Navigate Seaside Hotel & Apartments
1.7 mi away
The Nautilus
The Nautilus
#11 of 47 in Napier
4.5 of 5 stars 462 reviews
Show Prices
Show Prices
Show Prices
4.4 mi away
BEST WESTERN Ballina Motel
0.6 mi away
The Crown Hotel Napier
The Crown Hotel Napier
#3 of 47 in Napier
4.5 of 5 stars 750 reviews
0.1 mi away
Anchorage Motor Lodge
Anchorage Motor Lodge
#32 of 47 in Napier
4.0 of 5 stars 74 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay