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Bluewater Hotel

10 West Quay, Napier, New Zealand
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Bluewater Hotel
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96 Reviews from our TripAdvisor Community

Traveler rating
    23
    19
    27
    18
    9
See reviews for
22
32
1
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
  • All months
    (96)
  • Mar-May only
    (24)
  • Jun-Aug only
    (24)
  • Sep-Nov only
    (15)
  • Dec-Feb only
    (33)
All months
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

On booking this place I was told one price and charged a night rate, neither bedside lamps worked, Sky remote did not work, admittedly these problems were fixed fairly promptly, the people staying above were having some kind of party and when staff were advised the party goers must have been told we complained below and for the next few... More 

Was this review helpful? Yes
Wellington, New Zealand
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Fantastic location with the best Laos restaurant behind. Great for a walk or a drink in the local bars. We had a 2 bedroom suite for our family of 4. size was good and had almost a full kitchen. there was a hole where the oven would normally be and another hole where a dishwasher would be. It has been... More 

Was this review helpful? Yes
Bluewater19, Front Office Manager at Bluewater Hotel, responded to this review

Thank you for taking the time to review our property. It is pleasing to read that your stay was, on majority, a comfortable and pleasing one. I apologies if some aspects of your accommodation fell below your expectation. Rest assured that your comments have been documented and will certainly be looked into. Hope to see you again on your next... More 

Gisborne, New Zealand
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed May 10, 2015

When you drive past this hotel and look at the pictures online you think you are getting something quite modern and with amazing views, unfortunately we couldn't see the harbour from our room we were just looking out at a mini putt course. The bath room was very dated there was a tiny hot tub with a shower over it... More 

Was this review helpful? Yes
Bluewater19, Manager at Bluewater Hotel, responded to this review

Firstly, I would like to thank you for taking your time to share your experience and concerns of your stay at the Bluewater Hotel, but I am sorry we did not meet your expectations. What really concerned me, was the cleanliness of your dishes in your room, all our ladies get full training, my sincerest apologies. We are looking to... More 

Gold Coast, Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed April 11, 2015

I grew up in Napier but have lived away for the last ten years, so I know the area really well. We were looking forward to staying here. At first everything was fine , clean furnishings were nice, it had a kitchenette. The bed was really comfy. The let down came when I 7 year old thought it would be... More 

Was this review helpful? Yes 3
Bluewater19, Front Office Manager at Bluewater Hotel, responded to this review

Thank you for taking the time to tell us about your experience at the Bluewater Hotel Napier. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Bluewater Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

Travelers are raving about these Napier hotels

Palmerston North, New Zealand
2 reviews
5 of 5 stars Reviewed March 30, 2015

I have been staying at the above hotel for the last 7 years and i thought it was about time i put it in writing as to why i stay here.From the first time i checked into this hotel ,the reception staff made me feel very welcome and were interested in how my day had gone and made sure that... More 

Was this review helpful? Yes
Bluewater19, Front Office Manager at Bluewater Hotel, responded to this review

Thank you for your review. It is always a pleasure to read such positive feedback from one of our loyal guests. We love having you stay and hope to see you again soon. More 

Rotorua, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 21, 2015

When I booked online I thought I would be getting a room with at least a bit of a view of the harbour, not a dark room opening directly onto the car park. Maybe ringing instead of booking on line would have been a better option? However finding the bed made up with dirty sheets, was totally unexceptable. Even though... More 

Was this review helpful? Yes 1
Bluewater19, Front Office Manager at Bluewater Hotel, responded to this review

Dear Emmrnz I was disappointed to read that your experience did not meet your expectations. Please accept my sincere apologies. I have taken your comments onboard. Rest assured corrective action will be taken and I will personally look into this and I will share it with my team so that we can constantly improve. Please get in touch with me... More 

London, United Kingdom
2 reviews
4 of 5 stars Reviewed March 18, 2015

We were very happy with our room. Room 28. Good value for the money.. We had a great meal in the restaurant on the first night and can strongly recommend LAOS the restaurant across the road, Staff were excellent when one of our group had a medical event late at night.

Was this review helpful? Yes
Bluewater19, Manager at Bluewater Hotel, responded to this review

Thank you for taking the time to make this review, we hope you are well and fully recovered now More 

Christchurch, New Zealand
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 16, 2015

We stayed here for three nights during the Art Deco festival. The hotel is located in a very mixed commercial / light industrial / area of Napier about 5km from the centre of town. It has a small reception area and a restaurant/bar attached at the end of the hotel by separate entrance (we didn't dine at the restaurant but... More 

Was this review helpful? Yes 1
Bluewater19, Front Office Manager at Bluewater Hotel, responded to this review

Dear MBSULLY, We appreciate you taking the time to submit a review. It is pleasing to read that your stay was, on majority, a comfortable and pleasing one. Hope to see you again soon. More 

Hamilton & Waikato Region, New Zealand
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed March 15, 2015

My wife and I stayed here for 2 nights while in Napier for a family birthday. We arrived late on the Friday night so arrangements were made to leave the key in our room with the door unlocked. I was expecting a bit more for the money spent on our 'hotel' room. I think all it really is, is a... More 

Was this review helpful? Yes
Bluewater19, Front Office Manager at Bluewater Hotel, responded to this review

Thank you for taking the time to review us here at The Bluewater, we have taken all your comments onboard. More 

Tauranga, New Zealand
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed March 2, 2015

I stayed in the Bluewater as my regular stop was booked out. This turned out to be a good thing as the Bluewater is well appointed, well presented and very quiet. A comfortable bed was appreciated, with really good pillows (such a rarity). Location is also good being within five minutes walk of a number of good restaurants (I do... More 

Was this review helpful? Yes
Bluewater19, Front Office Manager at Bluewater Hotel, responded to this review

Thank you for taking the time and writing your thoughts on The Bluewater. We hope that you make us your regular stay while in Hawkes Bay, next time ask for a Superior Studio on the first floor with a two person spa in the main room and an ordinary shower in the bathroom (with a shower curtain). We look forward... More 

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