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Bluewater Hotel

10 West Quay, Napier, New Zealand
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1 room 1 guest
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Bluewater Hotel
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100 Reviews from our TripAdvisor Community

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Traveler rating
    24
    22
    27
    18
    9
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22
35
1
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
  • All months
    (100)
  • Mar-May only
    (24)
  • Jun-Aug only
    (28)
  • Sep-Nov only
    (15)
  • Dec-Feb only
    (33)
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Otaki
1 review
1 of 5 stars Reviewed 1 week ago

My husband and I had the worst experience ever in this motel. We had the fire department turn up twice during the night we spent in room 22. When we checked out we were informed that the motel had debited $2400 from our bank account saying that the call outs were our fault. We are disputing this action. We also... More 

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Upper Hutt
Level Contributor
86 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had a lovely time at the Bluewater Hotel for an AGM - which was held next door at the Wild Olive, Restaurant and Conference Centre. We staid on the top floor which had floor to ceiling windows overlooking the harbour and yacht club. Some things were a little dated and there were not enough plug sockets in the bedroom BUT... More 

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Hawera, New Zealand
1 review
4 of 5 stars Reviewed 2 weeks ago

This is my second visit to Bluewater and each time I'm pleased with cleanliness and the service, they even offered to upgrade my room for free which is always a bonus! Rooms have great views with warm rooms to help fight the those winter blues! My go-to motel in Napier

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Palmerston North, New Zealand
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were lucky to be upgraded to a top floor apartment; the fixtures are all very nice and modern (except the shower head which wasn't adjustable) and the view was great with a big window in the master bedroom. Blackout curtains should have made it easy to sleep, except all four beds in the room were too hard! Causing an... More 

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Christchurch, New Zealand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 7, 2015

We just loved this hotel !!!!! The room was large, spacious and exceptionally clean with a spa bath and shower. The beds were so comfortable with lovely linens. The location of the hotel is brilliant, stunning views across the water and close to some lovely restaurants. The reception team were warm and friendly and were very helpful with things to... More 

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Bluewater19, Manager at Bluewater Hotel, responded to this review

Thank you for taking your valuable time to write this review Good to hear you enjoyed you with us in Napier Would love to see you again, next time your travels take you back to Napier More 

Wellington, New Zealand
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 3, 2015

Fantastic location with the best Laos restaurant behind. Great for a walk or a drink in the local bars. We had a 2 bedroom suite for our family of 4. size was good and had almost a full kitchen. there was a hole where the oven would normally be and another hole where a dishwasher would be. It has been... More 

Was this review helpful? Yes 1
Bluewater19, Front Office Manager at Bluewater Hotel, responded to this review

Thank you for taking the time to review our property. It is pleasing to read that your stay was, on majority, a comfortable and pleasing one. I apologies if some aspects of your accommodation fell below your expectation. Rest assured that your comments have been documented and will certainly be looked into. Hope to see you again on your next... More 

Gisborne, New Zealand
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed May 10, 2015

When you drive past this hotel and look at the pictures online you think you are getting something quite modern and with amazing views, unfortunately we couldn't see the harbour from our room we were just looking out at a mini putt course. The bath room was very dated there was a tiny hot tub with a shower over it... More 

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Bluewater19, Manager at Bluewater Hotel, responded to this review

Firstly, I would like to thank you for taking your time to share your experience and concerns of your stay at the Bluewater Hotel, but I am sorry we did not meet your expectations. What really concerned me, was the cleanliness of your dishes in your room, all our ladies get full training, my sincerest apologies. We are looking to... More 

Gold Coast, Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed April 11, 2015

I grew up in Napier but have lived away for the last ten years, so I know the area really well. We were looking forward to staying here. At first everything was fine , clean furnishings were nice, it had a kitchenette. The bed was really comfy. The let down came when I 7 year old thought it would be... More 

Was this review helpful? Yes 3
Bluewater19, Front Office Manager at Bluewater Hotel, responded to this review

Thank you for taking the time to tell us about your experience at the Bluewater Hotel Napier. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Bluewater Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

Travelers are raving about these Napier hotels

Palmerston North, New Zealand
2 reviews
5 of 5 stars Reviewed March 30, 2015

I have been staying at the above hotel for the last 7 years and i thought it was about time i put it in writing as to why i stay here.From the first time i checked into this hotel ,the reception staff made me feel very welcome and were interested in how my day had gone and made sure that... More 

Was this review helpful? Yes
Bluewater19, Front Office Manager at Bluewater Hotel, responded to this review

Thank you for your review. It is always a pleasure to read such positive feedback from one of our loyal guests. We love having you stay and hope to see you again soon. More 

Rotorua, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 21, 2015

When I booked online I thought I would be getting a room with at least a bit of a view of the harbour, not a dark room opening directly onto the car park. Maybe ringing instead of booking on line would have been a better option? However finding the bed made up with dirty sheets, was totally unexceptable. Even though... More 

Was this review helpful? Yes 1
Bluewater19, Front Office Manager at Bluewater Hotel, responded to this review

Dear Emmrnz I was disappointed to read that your experience did not meet your expectations. Please accept my sincere apologies. I have taken your comments onboard. Rest assured corrective action will be taken and I will personally look into this and I will share it with my team so that we can constantly improve. Please get in touch with me... More 

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