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Bluewater Hotel

3.5 of 5 10 West Quay, Napier, New Zealand
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78 reviews from our community

Traveler rating
    21
    14
    20
    16
    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Napier, New Zealand
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

the week I was staying there it was a beautiful sunny week in napier and the room really complimented my room, tidy,sunny and modern. Carol and Mcayla were awesome they checked me in and recommend a restarunt. really enjoyed my stay.

Was this review helpful? Yes
BluewaterH, Manager at Bluewater Hotel, responded to this review

You have made Carol and Michaela's day, thank you so much Very pleased you had a sunny week in the Napier. Hope to see you again More

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

When we arrived we had previously thought to go straight through Napier, so stopping for a night was a last minute decision. Luckily there were still rooms available, and the receptionists were wonderful; bubbly, cheerful, and just full of suggestions as to what we could do in Napier. We were put in a room on the top floor, and I... More

Was this review helpful? Yes
BluewaterH, Manager at Bluewater Hotel, responded to this review

Thank you, for taking your time to give us such a great review. We have just put new beds and bedding put in our 1st floor superior rooms, and we are also doing some painting and replacing some of the other furniture So maybe you are next in Napier, you could try one of those, would love to see you... More

1 review
1 of 5 stars Reviewed 2 weeks ago

We arrived at 1pm and the reception lady was awesome. Then in the early evening new staff were in reception and they took 40mins to deliver ice bucket which they did not knock they left it on the ground in front of the door. I had booked online and the cost was 210 per night which they evening manager tried... More

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

Staff at bluewater were disorganised, not professional. They made promises they couldnt keep like leaving the key for us as we were checking in late! They lied and said neighbours had complained when in fact they didnt! As a frequent hotel stayer I found blue waters service the PITS! If you are brown dont stay there they will think you... More

Was this review helpful? Yes 1
BluewaterH, General Manager at Bluewater Hotel, responded to this review

Unfortunately we have a couple of rooms in our hotel with self locking doors. When the receptionist realised this she tried to call the guests to rectify this mistake. When no one answered she organised for someone to be available to the guest on arrival. Since then we have put a procedure in place so this dose happen again. I... More

Wellington, New Zealand
Top Contributor
92 reviews 92 reviews
31 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We needed a two bedroom apartment as we were two couples and this property ticked all the boxes. It was lovely - two bedrooms on the first floor with one room having a lovely view of the marina and adjoining Ahuriri restaurant area. We walked from town one night - it only took us 45 minutes and as it was... More

Was this review helpful? Yes
BluewaterH, Manager at Bluewater Hotel, responded to this review

Thank you for taking the time to write such a lovely review We have taken on board regarding the noisy Salt restaurant, and the doors and windows close to the Hotel are now closed at 10pm More

Gisborne, New Zealand
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 21, 2014

Room was clean and well appointed. A minor problem with the soap dispenser having fallen off the wall and leaving soap all over the floor. The receptionist quickly cleaned this up and gave us some little packets of soap. The only drawback would be the location of the room near the restaurant entry. People gathered outside on the landing and... More

Was this review helpful? Yes
BluewaterH, Manager at Bluewater Hotel, responded to this review

Thank you for your informative comments of the restaurant. Unfortunitly we cannot distance ourselves from the restaurant, as it is a requirement to have a restaurant on site for a Hotel. The owner of the Hotel has had a meeting with the manager and his staff at the Salt. Has been informed that his and his staffs behaviour was most... More

Wellington, New Zealand
Top Contributor
77 reviews 77 reviews
31 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 2, 2014

My room on the middle floor was spacious, well lit (so i could use the desk at night time), great space for my suitcase, amazing view of the marina, full blackout curtains and lovely bathroom and amenities. But... the heat pump was very noisy, you had to slam the door to get it closed, and the servicing was a little... More

Was this review helpful? Yes
BluewaterH, Manager at Bluewater Hotel, responded to this review

Thank you for your constructive review. We have taken on your comments on board and passed then onto our head House Cleaner. We hope that next time you come to Napier you choose the Bluewater Hotel and you recieve that extra star I beleive ours cleaners can give More

Auckland, New Zealand
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 19, 2014

Room was clean & very warm (we stayed in winter!) All the staff were lovely & helpful. However the bed was pretty hard & uncomfortable! -my only fault. Looked like one of the much better hotels in Napier & was affordable. Thanks for the great stay!

Was this review helpful? Yes
BluewaterH, Manager at Bluewater Hotel, responded to this review

Thank you for taking the time to review our Hotel. We have recently upgraded our beds and have been inindated with complimentson them. We hope you will come back and try them for yourselves next time you are in sunny Napier More

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 10, 2014

I have stayed at the Blue water hotel for many years a in its one of my favourite places to stay. Like all hotels they can have their good and bad days but in the main it's a great place to stay. If you like boats and the sea there is no better place to stay in Napier. To wake... More

Was this review helpful? Yes
BluewaterH, Manager at Bluewater Hotel, responded to this review

I am delighted you enjoyed your time with us at the Bluewater Hotel. Salt is a great restaurant and I am glad you feel the same way. Look forward to your return More

Havelock North, New Zealand
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 2, 2014

Recently stayed at The Bluewater Hotel and had a wonderful stay. Excellent amenities and fabulous location. Staff were very helpful and I couldn't have asked for more them. Definitely recommend staying there.

Was this review helpful? Yes 1
BluewaterH, Manager at Bluewater Hotel, responded to this review

Thank you for commenting on your time at the Bluewater Hotel We are very pleased you enjoyed your stay, and hope to see you again More

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Additional Information about Bluewater Hotel

Address: 10 West Quay, Napier, New Zealand
Location: New Zealand > North Island > Hawke's Bay Region > Napier
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bluewater Hotel 3.5*
Number of rooms: 47
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