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The County Hotel Napier

Travelers' Choice award winner
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12 Browning Street | Hawkes Bay, Napier 4015, New Zealand
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The County Hotel Napier
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508 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
  • Dutch first
  • English first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (508)
  • Mar-May only
    (169)
  • Jun-Aug only
    (119)
  • Sep-Nov only
    (86)
  • Dec-Feb only
    (134)
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N.S.W
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I was very impressed at the staff and the lovely feel this beautifully decorated hotel offered. I stayed here for one night on a business trip. Convenient location, parking, a bar, a very nice Restuarant and some friendly staff throughout. I was disappointed in the beds and bathrooms however value for money and the rest of this hotel is the... More 

Was this review helpful? Yes
Auckland Region, New Zealand
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Back in Napier for 2 days and the good thing about winter in Napier is you can actually get to book a room at The County.. Love staying here, its convenient but mostly it just has style and charm. and the rooms are all unique in their own style and furnishings, some we now know with enormous Spa baths. Best... More 

Was this review helpful? Yes
ChristopherNapier, Manager at The County Hotel Napier, responded to this review

Dear Vaughn F Thank you very much for another fantastic review! It is always a pleasure reading your comments and we are so pleased to have been able to welcome you back time and time again. We pride ourselves on our fantastic food and snug Churchill's Bar and also on our location with the hotel being so close to all... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We decided there was only one place to stay while in Napier after our last visit to the County Hotel and we were not disappointed but rather absolutely delighted at the length staff and management went to in catering to our every need. From the time we arrived when our car was parked in their car park situated across the... More 

Was this review helpful? Yes
ChristopherNapier, Manager at The County Hotel Napier, responded to this review

Dear Mikelbbetson, Firstly thank you for your wonderful review. We are thrilled you had a fantastic time with us once again and chose our beautiful hotel as your destination for a second time. I am pleased you enjoyed your meal at our Wine Street restaurant, we use local produce and have a team of fantastic chefs who were very happy... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

This place is, in a word, awesome. I've been to a number of hotels before, yet the County is one of the best, top three for sure. The staff are incredibly welcoming and I've never been so well taken care of by an accommodation before in my life (the owner, Chris was even kind enough to drive me to the... More 

Was this review helpful? Yes
ChristopherNapier, Manager at The County Hotel Napier, responded to this review

Dear Charles L We were delighted to have you with us for your visit to Napier and are truly pleased to hear of your wonderful experience. It was a pleasure to get you to the bus terminal well rested and on time and I enjoyed our chat on the drive! We wish you all the best and hope to see... More 

Auckland Region, New Zealand
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed with a friend for one night. Very pleasant and professional staff all round. Cozy feel, the whole hotel is decorated in its historic style; I enjoyed sitting in the comfy library chair and reading a book. I will stay there in the future again.

Was this review helpful? Yes
ChristopherNapier, Manager at The County Hotel Napier, responded to this review

Dear Thomas_Rong Thank you for taking the time to review our boutique hotel and enjoyed the decor and splendor of this fabulous building. The library is a wonderful place to sit and relax and I hope you treated yourself to a glass of the complimentary port! We look forward to welcoming you back in the future. More 

Tauranga, New Zealand
1 review
5 of 5 stars Reviewed 5 days ago NEW

We enjoyed it all, from the helpful staff at reception to a drink and chat in bar and some great meals in restaurant, set off the other experiences in Napier perfectly. All of the staff we had contact with showed particular interest in our needs and checked to make sure we were satisfied.

Was this review helpful? Yes
ChristopherNapier, Manager at The County Hotel Napier, responded to this review

Dear karen0r Thank you for choosing to stay with us for your anniversary, I am glad you had a wonderful experience and I hope we made your special day memorable for you. Our team in the bar and the restaurant had a lovely time chatting with you both and were thrilled to read your review. We hope to see you... More 

newzealand
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were so pleased we found The County Hotel and were able to take advantage of one of their very affordable winter packages. There was something special about staying in this heritage building that has been beautifully renovated to a very high standard. Staff were welcoming and approachable throughout the hotel, and we thoroughly enjoyed our pre-dinner drink in Churchill's... More 

Was this review helpful? Yes 1
ChristopherNapier, Manager at The County Hotel Napier, responded to this review

Dear caropete Wow! What a wonderful review! Thank you very much for taking the time to review our beautiful hotel, I am elated that you enjoyed spending time in our heritage hotel as much as we all do. We have a variety of fabulous packages to cheer up these long winter days and nights and we hope you have the... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

This hotel exceeded our expectations. The staff were incredibly friendly and helpful. The room was beautiful. The location was excellent and the overall charm made it a winner for us. If you choose this hotel you won't be disappointed.

Was this review helpful? Yes 1
ChristopherNapier, Manager at The County Hotel Napier, responded to this review

Dear Tamojacko What a pleasure it was reading your review! We are so happy you enjoyed your stay here, we are very lucky being so central that that we are close to the beach and shops so all our guests really can make the most of their stay here with us and easily explore our beautiful city. Thank you once... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We arrived here at 10pm on a very cold rainy night. John, the duty manager was patiently waiting for us and was very welcoming. After helping us with our luggage, and a very quick check in process, he took us to our room. While most hotels would finish this step by telling us what the check out time is, John... More 

Was this review helpful? Yes 2
ChristopherNapier, Manager at The County Hotel Napier, responded to this review

Dear DHoneyMooNRS And we would love to have you back! John was very happy to welcome you in from the cold evening and get you settled in as quickly as possible to give you time to enjoy your sumptious surroundings. There is nothing better then a warm comfortable sleep topped off with a delicious breakfast in the morning. We hope... More 

Gold Coast
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My stay at The County Hotel was outstanding. Location, Cleanliness, Superb Staff and the wonderful Churchill's Snug Bar. Rooms are very comfortable and impeccably clean. Truly an outstanding and memorable 3 days. Keep up the great work there!

Was this review helpful? Yes 1
ChristopherNapier, Manager at The County Hotel Napier, responded to this review

Dear Nick P, It was a pleasure having you stay with us for three days and thank you for taking time out to write us a fantastic review. All of our rooms are of an outstanding quality spacious in size and a drink in Churchill's Bar is the perfect way to start, or end, your evening! We hope to welcome... More 

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