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The County Hotel Napier

Travelers' Choice award winner
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12 Browning Street | Hawkes Bay, Napier 4015, New Zealand
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The County Hotel Napier
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The County Hotel Napier
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483 reviews from our community

Traveler rating
    363
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    21
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    9
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Zealand
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here for a night prior to moving to a conference venue hotel. I really have to say, having stayed at many full service places in NZ, this one is streets ahead. OK, it's not huge, but the rooms are delightful, and free port in the library is welcome. Where this place excels is in the customer experience. From... More 

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Hastings, New Zealand
1 review
5 of 5 stars Reviewed 3 days ago NEW

We thoroughly enjoyed our stay at this amazing and historic Hotel in the heart of Napier. Comfortable room and scrumptious breakfast! We will definitely be coming back. A big thanks to the wonderful, friendly staff.

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1 review
5 of 5 stars Reviewed 1 week ago

From the old world charm to the way we were made to feel like family, if you want to stay in Napier,NZ this is the place. Food was as good as this frequent flyer has had around the globe. Thank you Chris and staff we will be back.

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Napier, New Zealand
2 reviews
5 of 5 stars Reviewed 1 week ago

Unbelievable to find such service and great old fashioned care. You are part of this family when you arrive and well after you leave. The staff go well beyond the call of duty and the meals and staff in the dining room are second to none. The rooms are 10 out of 10 in every aspect. The building is a... More 

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Auckland, New Zealand
2 reviews
5 of 5 stars Reviewed 1 week ago

From the moment we arrived to the moment we (unfortunately) had to depart, the experience of staying at the county hotel was fantastic. I am unable to fault it in any way. The staff were wonderfully helpful and friendly, the room sumptuous and the food in the restaurant the best we have experienced. So many little things that added up... More 

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Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The County Hotel is run with real old fashion courtesy. The staff are friendly and helpful. We loved our stay in this beautiful renovated building, with all the little touches that made it very special. Napier is a great place to visit, I fully recommend this hotel.

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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We were walk-ins on a Monday night and got a room straight away. The hotel has a lovely feel and is the art deco style. Room was very clean and spacious. What made this place so lovey was the little extras that you do not expect at this price point. Slippers & robe, MOR toiletries, shower cap & hairband (you... More 

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ChristopherNapier, Manager at The County Hotel Napier, responded to this review

Dear Meg R Thank you so much for choosing to stay with us here at The County Hotel. We are so pleased that you enjoyed your stay and are just delighted that you appreciated all the “little things” that can make such a difference to ones stay. We are thrilled that you also enjoyed our Wine Street restaurant; we are... More 

Wellington, New Zealand
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

This is a very well run and top class establishment. All The staff are very welcoming, highly professional and very engaging. Nothing was to much trouble... even readily accommodating our unusual request for freezer space for a cow hide we had brought up to deliver to the local tannery. We were made to feel very welcome, and our room, the... More 

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ChristopherNapier, General Manager at The County Hotel Napier, responded to this review

Dear Gordon and Lisa, Thank you for choosing to stay with us here at The County Hotel. Our entire team are truly appreciative of your praises for the customer service you received, and they are glad that they could make your experience memorable. Your dining experience with us in Wine Street is exactly what we as a team strive to... More 

Bedford, United Kingdom
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We chose this hotel for a two night stay on a 10 day trip round North island after reading its generally excellent reviews. From the moment we checked in we were made to feel very welcome by the girls at the desk and throughout our only too brief stay in Napier whenever we met any of the staff they were... More 

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ChristopherNapier, General Manager at The County Hotel Napier, responded to this review

Dear Reddenning, thank you so much for choosing to stay at The County Hotel on your trip to Napier. The entire team are simply delighted that you enjoyed your stay with us and are so happy you were able to enjoy our Wine Street restaurant for both dinner and breakfast. We are dedicated to each and every guest and are... More 

Knaresborough, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My wife and I are presently travelling around NZ ........on recommendation we visited Napier to view the much vaunted Art Deco reputation etc ....we decided to stay the night and chose to approach the county hotel on spec based on the fact the building looked great and we were parked nearby . The building is even better inside and has... More 

Was this review helpful? Yes
ChristopherNapier, General Manager at The County Hotel Napier, responded to this review

Dear Alan and Rose, thank you so very much for choosing to stay with us here at The County Hotel. We are just thrilled to read your review and I can assure you the entire team relish the great feedback. Our dedicated team thrive on being able to provide fantastic service and as you mentioned the building is stunning and... More 

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