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The County Hotel Napier

Travelers' Choice award winner
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12 Browning Street | Hawkes Bay, Napier 4015, New Zealand
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The County Hotel Napier
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The County Hotel Napier
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488 Reviews from our TripAdvisor Community

Traveler rating
    367
    75
    21
    16
    9
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34
301
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49
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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    (134)
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Greater London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We stayed in this hotel in March of this year and our stay was absolutely delightful. The hotel it self is a trip back in memory lane, to the beautifully panelled walls, Art Deco decor and wonderfully comfortable beds it truly is a unique place to stay. Staff are most helpful, I wondered about taking a guided tour of the... More 

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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We stayed one night. Building has been lovingly restored / remodeled into boutique hotel. Service, location, food was all spot on. Recommend dinner in the hotel's dining room - with a bottle of something local. Couldn't have asked for more!

Was this review helpful? Yes
ChristopherNapier, General Manager at The County Hotel Napier, responded to this review

Dear Toddles88 Thank you so much for taking the time to place your review, we are thrilled that you enjoyed your stay with us and enjoyed all of the facilities we have to offer. We look forward to welcoming you again in the future and all the best for the rest of 2015. More 

Ely, United Kingdom
Contributor
12 reviews 12 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This boutique hotel is in an interesting old building restored to a very high standard. The furnishings were good, but our room was not generous in size. For those who like reading this establishment has a very good library. The staff were all very helpful & the breakfast we had in the restaurant was excellent. We would recommend this hotel... More 

Was this review helpful? Yes
ChristopherNapier, General Manager at The County Hotel Napier, responded to this review

Dear IanF Thank you for placing your review. We are delighted to learn that you enjoyed your time with us. It is wonderful that you enjoyed our historic building and appreciated the standard it has been restored to. Thank you for being our guest and we hope to have the pleasure of welcoming you back for many more years to... More 

Northland Region, New Zealand
1 review
5 of 5 stars Reviewed 5 days ago NEW

I just loved staying at The County Hotel. It has a lot of atmosphere, it was beautiful it has class. The staff was very friendly and helpful. The location was good as well, close to all the shops and cafe's. For the next visit I will go back.

Was this review helpful? Yes
ChristopherNapier, General Manager at The County Hotel Napier, responded to this review

Dear tinne171 Thank you for sharing your experience at our lovely boutique hotel, we just love this wonderful feedback. We are sincerely grateful and look forward to welcoming you back to Napier and to The County Hotel in the future. More 

Napier, New Zealand
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed here on our wedding night, it was just fabulous. Staff are welcoming and friendly, champagne breakfast in the morning was great as well. Whole hotel felt like we were stepping back in time, the furnishings, the library, just a magical place. Can't wait to stay again!

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ChristopherNapier, General Manager at The County Hotel Napier, responded to this review

Dear Sarah l We really appreciate you sharing your experience at our lovely hotel and are just thrilled that you had a wonderful time and a wonderful wedding night. The team were so pleased to read your review, it absolutely gave everyone a nice boost. Congratulations again on your wedding and we look forward to welcoming you back again sometime... More 

New Zealand
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for a night prior to moving to a conference venue hotel. I really have to say, having stayed at many full service places in NZ, this one is streets ahead. OK, it's not huge, but the rooms are delightful, and free port in the library is welcome. Where this place excels is in the customer experience. From... More 

Was this review helpful? Yes
ChristopherNapier, General Manager at The County Hotel Napier, responded to this review

Dear Kakanui We are just delighted to read your review and thank you so much for taking the time to share you experience with us. We are so pleased you thoroughly enjoyed every aspect of the hotel and thank you for mentioning Mike & Karl. They are legends and truly bring a customer service level second to none. All of... More 

Hastings, New Zealand
1 review
5 of 5 stars Reviewed 1 week ago

We thoroughly enjoyed our stay at this amazing and historic Hotel in the heart of Napier. Comfortable room and scrumptious breakfast! We will definitely be coming back. A big thanks to the wonderful, friendly staff.

Was this review helpful? Yes
ChristopherNapier, General Manager at The County Hotel Napier, responded to this review

Dear CandD61 We truly appreciate you taking the time to place your review and are just so happy you enjoyed your stay with us. We do pride ourselves on being able to give our guests a full, wonderful experience and we look forward to welcoming you back again sometime in the future. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

From the old world charm to the way we were made to feel like family, if you want to stay in Napier,NZ this is the place. Food was as good as this frequent flyer has had around the globe. Thank you Chris and staff we will be back.

Was this review helpful? Yes
ChristopherNapier, General Manager at The County Hotel Napier, responded to this review

Dear Andrew H Thank you so much for sharing your experience with us. We are delighted you enjoyed your stay and thrilled that you have rated our food so highly. From the entire team thank you for the great feedback and we do sincerely look forward to welcoming you back again to The County Hotel. More 

Napier, New Zealand
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Unbelievable to find such service and great old fashioned care. You are part of this family when you arrive and well after you leave. The staff go well beyond the call of duty and the meals and staff in the dining room are second to none. The rooms are 10 out of 10 in every aspect. The building is a... More 

Was this review helpful? Yes
ChristopherNapier, General Manager at The County Hotel Napier, responded to this review

Dear StevenMoo Thank you for choosing to stay with us here at The County Hotel and for taking the time to place your review. We are just elated that you thoroughly enjoyed your experience with us. We pride ourselves on being able to deliver a fabulous experience from arrival to departure and we feel privilege to share our hotel with... More 

Auckland, New Zealand
2 reviews
5 of 5 stars Reviewed 2 weeks ago

From the moment we arrived to the moment we (unfortunately) had to depart, the experience of staying at the county hotel was fantastic. I am unable to fault it in any way. The staff were wonderfully helpful and friendly, the room sumptuous and the food in the restaurant the best we have experienced. So many little things that added up... More 

Was this review helpful? Yes
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