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The County Hotel Napier

Travelers' Choice award winner
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12 Browning Street | Hawkes Bay, Napier 4015, New Zealand
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The County Hotel Napier
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The County Hotel Napier
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532 Reviews from our TripAdvisor Community

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Traveler rating
    405
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    21
    17
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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Wellington, New Zealand
1 review
5 of 5 stars Reviewed 3 days ago NEW

Lovely warm peaceful environment in the heart of the city. The staff were really friendly and helpful and we enjoyed a delicious meal in the restaurant. We had a laugh at the safe located half way up the stairs and expected a ghost to awaken us during the night. The rooms are named after native birds. I was delighted to... More 

Was this review helpful? Yes
ChristopherNapier, Manager at The County Hotel Napier, responded to this review

Dear Wildhairday The fantastic old safes dotted around the hotel are certainly a talking point! I am so pleased you enjoyed all the County Hotel has to offer. We want all our guests to feel at home here, whether it is knitting in the library or simply relaxing over a sumptuous dinner in our much celebrated Wine Street Restaurant. Thank... More 

Auckland, New Zealand
5 of 5 stars Reviewed 4 days ago NEW

We came off the street into this hotel and immediately felt welcomed and part of the experience. The owners and staff were very hospitable and our superior spa room was warm comfortable and relaxing. Would recommend staying at this piece of history.

Was this review helpful? Yes
ChristopherNapier, Manager at The County Hotel Napier, responded to this review

Dear Bassstevie Thank you for your lovely comments, it was a pleasure having you here to stay with us. Our Superior spa rooms are divine, fantastic if you want to pamper yourself for an evening or two! We look forward to seeing you again next time you are here in beautiful Napier. More 

Tauranga, New Zealand
Level Contributor
70 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This would have to be one of the best Hotel's we have ever experienced. Right from the moment we stepped through into the lobby we felt cared for and were made to feel special. What a beautiful place - from the outstanding period Art Deco features and décor, the in-suite spa bath, the complimentary Port available from opposite the Library,... More 

Was this review helpful? Yes
ChristopherNapier, Manager at The County Hotel Napier, responded to this review

Dear Shayne S Wow! What an absolutely delightful review! Thank you so much for your generous comments, we are thrilled you had such a special time with us. I am very pleased to hear your enjoyed your evening in our Wine Street Restaurant, it really cannot be missed when you are staying here at the County Hotel. Our guests comfort... More 

Auckland, Auckland, New Zealand
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

When originally looking for a place to stay in Napier, I came across this fascinating looking building, ripe with Art Deco and Olde World overtones. Five star hotels are usually so absorbed in being trendy and modern, I was looking for something that added an untangible "feel" of true hospitality. I was prepared for compromise in order to get the... More 

Was this review helpful? Yes 1
ChristopherNapier, Manager at The County Hotel Napier, responded to this review

Dear Travelabit_NZ We are delighted that you decided to spend your time in Napier with us here at the County Hotel. Our guests are very important to us and we enjoy making everyone feel at home, whilst being surrounded by five star luxury. Its the perfect place to kick back your heels and enjoy being spoilt! I am thrilled that... More 

Greater Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Welcoming and friendly. Very comfortable room. A first floor study with complimentary port and fruit. Free wifi and central location in Art Deco Napier. Breakfast generally good although continental option was a little limited perhaps because it was winter. But nonetheless an excellent place to stay.

Was this review helpful? Yes
ChristopherNapier, Manager at The County Hotel Napier, responded to this review

Dear Higherkinders4 Thank you for your comments, we are all very pleased you enjoyed your stay with us and all the amenities we have on offer, we are very happy to be able to provide free Wi Fi to all our guests, not to mention the complimentary port in the library! We apologise that you found the continental buffet a... More 

Hastings, New Zealand
1 review
5 of 5 stars Reviewed 1 week ago NEW

A beautiful little hotel with the friendliest of staff. There's a charming little in house bar with a great range of drinks, whatever your tipple may be. We thoroughly enjoyed our stay and would recommend The County Hotel to anyone wishing to stay in Napier. Richard and Bette Davis

Was this review helpful? Yes
ChristopherNapier, Manager at The County Hotel Napier, responded to this review

Dear EJD4 Thank you for taking the time to post your review here on Trip Advisor, we all appreciate you wonderful comments. It was a pleasure having you here with us and we look forward to welcoming you back again in the future. More 

Greater Wellington, New Zealand
1 review
5 of 5 stars Reviewed 1 week ago NEW

What a wonderful place to stay! On arrival we were warmly welcomed and immediately given a grand tour around the establishment. Our room was very stately and well appointed. The staff were extremely warm and always called us by name. It was as if we were part of the family! The 5 star Restaurant has a well varied menu and... More 

Was this review helpful? Yes
ChristopherNapier, Manager at The County Hotel Napier, responded to this review

Dear Alymac 2015 The whole team here felt truly rewarded after reading your fabulous review of your time here with us at the County Hotel. I am thrilled you got to enjoy all aspects of the hotel, from breakfast in the morning, to an evening in our Churchill's Bar and Wine Street Restaurant. The beautiful library is the perfect place... More 

1 review
5 of 5 stars Reviewed 1 week ago

Service was amazing. Food was yum and room was perfect. Would recommend to everyone to stay here or even just try the amazing food at the restaurant. Thank you for the amazing hospitality. Sam and Danielle

Was this review helpful? Yes
ChristopherNapier, Manager at The County Hotel Napier, responded to this review

Dear Danielle T I do love to read reviews that are titled "Outstanding"! Thank you for your wonderful comments. I am thrilled to hear you had a great time with us and we look forward to welcoming you both back next time you are in our unique little city! More 

Auckland, New Zealand
5 of 5 stars Reviewed 1 week ago

This hotel is a gem. So close to everything. Breakfast is fantastic and staff are always friendly and accommodating. Rooms are lovely and large. I have stayed in many hotels in Napier and this is my favourite.

Was this review helpful? Yes
ChristopherNapier, Manager at The County Hotel Napier, responded to this review

Dear sub452015 I am very happy to hear you enjoyed your time with us at the County Hotel, and were able to take full advantage of our fabulous location, being a stones throw from the beach and right on the doorstep of this beautiful little city. I am very proud to hear that we are your favorite hotel in Napier... More 

Level Contributor
11 reviews
5 of 5 stars Reviewed 1 week ago

Really loved staying here. Most wonderful atmosphere, excellent location, beautiful building and great food. The complimentary port in the library just one of the extra touches that make The County Hotel special,but it's the fantastic staff that really put it a notch above the rest.

Was this review helpful? Yes
ChristopherNapier, Manager at The County Hotel Napier, responded to this review

Dear chickhappy I can't tell you how much we enjoyed having you here with us and we are all just thrilled to read your wonderful comments about your time at the County Hotel. I am pleased you enjoyed all the little touches that make the hotel so special and also that you enjoyed dining in our delicious Wine Street Restaurant.... More 

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