Napier is a quiet place, so choices of hotels seemed sparce. This hotel is fine and has some old world charm. Rooms are ok, if a little small and the noise insulation is not great. Staff were helpful. For a bit more life at night, head for the marina area where there are nice pubs and good food options with... More

We don't normally stay in this sort of place but someone else booked it on our behalf. Couldn't really complain - the location was very central, the room large and comfortable, with everything we needed and the staff keen to please. The library area with complimentary port was a nice touch. We didn't eat at the hotel but had a... More

We stayed here overnight on the way back from a North Island wedding just after New Year. It is in a good location just off Marine Parade (fronting onto Napier's park-lined if rather forbidding stony beach) and handy to several restaurants. There is off-street parking just across the street. Perhaps we didn't inspect the fittings as closely as other reviewers,... More

I can absolutely not recommend the place. It’s far away from any historic charm, it just old and filthy. Whoever did the renovation in 1993 did a poor job, tasteless, cheap and without any sense for style. What a shame for the building. The rooms are small and just fell horribly (out)-dated (and I usually love everything Victorian). The service... More

A hotel with character with staff that certainly did their utmost to please their hotel guests. Not a hotel that is up to the quality of the Peninsula Hotel in Hong Kong or the Shang Ri La hotel chain but the quality and service are a match to this hotel's charm. The dinner in the dining room was superb and... More

I’m not sure how this hotel achieved a five-star rating. The remodel of the hotel is poorly (and cheaply done). Fixtures in the rooms to not match (with their being a mix of brass and silver). The cleaning staff did a bad job . After arriving I went to pick up a remote control, only to find that it only... More

One first arrival the manager seemed rushed off her feet and the hotel seemed full, our rooms were full of character if not a bit cramped. Brekfast was good, although the service was a bit slow- we never ate in but should have given the opportunity as it looked like the busiest place in town.The added bonus that they had... More

My husband and I stayed one night in the honeymoon suite at this hotel under their dinner, bed, and breakfast package and we loved it. It was an experience more than just a place to stay. Both the hotel and the room were well appointed with lovely and comfortable furnishings and very nice accent pieces. The hotel has a formal... More

An art-deco hotel in a city of art-deco buildings. It was formerly a municipal building and has been carefully converted into a quite small but well appointed hotel. A really good restaurant. More