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Kingsgate Hotel Hamilton

4.0 of 5 100 Garnett Avenue | Te Rapa, Hamilton 3241, New Zealand
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Kingsgate Hotel Hamilton
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Kingsgate Hotel Hamilton
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150 reviews from our community

Traveler rating
    14
    52
    46
    27
    11
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Papakura, New Zealand
Contributor
14 reviews 14 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The price was good and the complex is sprawling. Reception staff were very friendly and efficient. The room was tired. And while lots of space in the room - it's the little things. The jug does not switch off. No wifi - you have to pay (although you can have 30 min free in the reception area). The fridge drones... More 

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KHamilton, General Manager at Kingsgate Hotel Hamilton, responded to this review

Thank you for taking time to make comment and in some specific areas. I think you mean no free wi-fi as we had wi-fi installed at significant expense throughout the hotel. Prices have come down and once we are closer to repaying the investment I see the day it will be free. I have asked housekeeping regarding the electric jug... More 

Auckland
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The room (400 block) is of reasonable size, but dated & smells of smoke. Filthy stairs leading to the 1st floor, dust & particles still there a day later, so obviously not cleaned. Rather pathetic coffee facilities - 4 sachets of coffee total, all less than 1 level teaspoon, milk so small (15ml!!) that 4 are needed for the mugs... More 

Was this review helpful? Yes 1
KHamilton, General Manager at Kingsgate Hotel Hamilton, responded to this review

Thank you for taking the time to make comment. It is appreciated that you have taken the time to make your criticisms known and where possible we will address them. Certainly smelling of smoke is difficult as the Hotel is entirely non smoking. The milk and coffee sachets are standard sizing for all hotels & motels and extra is always... More 

Dunedin, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

We stayed for 7 nights in June 2014. We are a family of 5. We were expecting a high quality room because we thought the Highgate name was associated with quite a high standard of hotel, but we found the rooms were pretty dated. Our room was right beside the driveway so we had to keep the curtains closed or... More 

Was this review helpful? Yes
KHamilton, General Manager at Kingsgate Hotel Hamilton, responded to this review

Thank you for your comments regarding your stay in June. I am surprised that you were unable to obtain food during the night as we run a "night owl" menu throughout the night once the kitchen is closed. This is advertised in the compendiums. I will follow up with the Duty Manager on the night of your arrival and thank... More 

Nelson, New Zealand
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Having stayed at many Kingsgate hotels would have to say this is not one of their best. It seems they are directing their attention towards flash looking reception area's whilst neglecting pretty much everything else. Clean but far from comfortable and in desperate need of a make over, think the beds may have come over with Captain cook on his... More 

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KHamilton, General Manager at Kingsgate Hotel Hamilton, responded to this review

Thank you for taking the time to make comment. I have been through all maintenance sheets, guest comments and reception diary and am unable to find any complaint regarding the uncomfortable bed you experienced. Unfortunately I cannot also find a booking from your non-de-plume so unable to identify your room this way. We have a store of new replacement beds... More 

Auckland Region, New Zealand
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 13, 2014

Driving out to the hotel, I was thinking, hhmm this place is a bit further from the city then I thought. We arrived at the hotel, situated slightly behind a block of shops containing a bakery, liqiour store, post office etc.... A couple of good convenient shops to have near your hotel. We entered the driveway of the hotel. Wow!... More 

Was this review helpful? Yes 2
KHamilton, General Manager at Kingsgate Hotel Hamilton, responded to this review

Thank you for your comments. Unfortunately we can not identify the room you were staying in so we will search all down stairs rooms for the toilet paper and brown goo in the room. This is totally unacceptable and certainly not indicative of our rooms or standards. It is appreciated that this has been brought to our attention. Mini bar... More 

Bournemouth
Top Contributor
56 reviews 56 reviews
26 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed November 4, 2014

The room was outdated and tired looking. Bathroom was clean. We had two heavy cases and were in a first floor room. With no lift, it was actually quite a struggle/trek to get to/ from the room. We had room service as my partner was not well and didnt want to go out. his Gnocchi was really nice apparently, however... More 

Was this review helpful? Yes 1
KHamilton, General Manager at Kingsgate Hotel Hamilton, responded to this review

Thank you for your comments. Wi-fi at this stage is $10 for 24 hours 500mb. This has come down from previous rates as installation costs are gradually being paid off. This will be reviewed again in 3 months time to making a gb available. Porterage of bags is available on request at reception and someone would have been more than... More 

Whangarei, New Zealand
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed September 23, 2014

grubby shower, hairs on wall and in soap dish, dirty quilt cover with stains on it. Noisy room with parties going on in corridor until 4am. the Jacuzzi was nice and breakfast was ok, the parking is great

Was this review helpful? Yes
KHamilton, General Manager at Kingsgate Hotel Hamilton, responded to this review

Thank you for your comments the bathroom issue has been taken it up with Housekeeping and put on the top priority list for programmed spring cleaning. We had a number reservations from a group of people who booked rooms over the night in question. They booked individually and as such were allocated rooms through various parts of the Hotel and... More 

Wellington, New Zealand
Top Contributor
79 reviews 79 reviews
32 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed September 18, 2014

I stayed two nights. My room was spacious, well lit, hot shower, good (slightly noisy) heat pump and lovely towels . The room looked over an internal grass courtyard which meant it was quiet, and you could hear a bird singing. But there was no lift and I had two cases, one quite heavy, and no offer of assistance when... More 

Was this review helpful? Yes 1
KHamilton, General Manager at Kingsgate Hotel Hamilton, responded to this review

Thank you for taking the time to make comment. We would be more than happy to help with luggage or move guests to a ground floor room, if requested. Your comments regarding the room and meals are appreciated and help indicate area's we may be able to make improvements. Constructive feedback such as yours is always appreciated. Kind regards Murray... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 17, 2014

I have stayed at the kingsgate twice for business over the last 3 years and to be honest I try and avoid it. The rooms I've stayed in are between $180-200 per night. The staff are friendly and the hotel is equipped and feature large rooms but the main let down is you feel like you've stepped back into a... More 

Was this review helpful? Yes
KHamilton, General Manager at Kingsgate Hotel Hamilton, responded to this review

Thank you for the comments. As you have stayed twice in the last 3 years hopefully you would have noticed quite a number of changes over this period. In the rooms all TV's have been replaced with flat screens, all wooden tops have been re-varnished, the curtains replaced and new chairs and carpet in the rooms and throughout the Hotel.... More 

Kaitaia
Contributor
15 reviews 15 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 14, 2014

Stayed here for one night $99 including breakfast all u could eat, very good deal. Room very spacious and quiet, restaurant meal was very nice. Good sized light bathroom but unfortunately the shower did have a bit of hair in it, but would definitely stay again. Staff very friend and helpful.

Was this review helpful? Yes
KHamilton, General Manager at Kingsgate Hotel Hamilton, responded to this review

Thank you for your comments and great that you managed to take advantage of one of our special Bed & Breakfast packages. I also thank you for your comment regarding housekeeping as it is an area we have been focussing very hard on over the last month and will continue to do so in upcoming months. Having comments such as... More 

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Additional Information about Kingsgate Hotel Hamilton

Address: 100 Garnett Avenue | Te Rapa, Hamilton 3241, New Zealand
Location: New Zealand > North Island > Waikato Region > Hamilton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kingsgate Hotel Hamilton 4*
Number of rooms: 147
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Hotel Style:
#18 Luxury Hotel in Hamilton

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