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Kingsgate Hotel Hamilton

100 Garnett Avenue | Te Rapa, Hamilton 3241, New Zealand
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Kingsgate Hotel Hamilton
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Kingsgate Hotel Hamilton
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172 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New Zealand
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The outside looks impressive but rooms are very dated - the TV for example was slumped from horizontal onto an angle, summing up the tiredness of my room. I thought the service would be similarly shoddy but was surprised at how good the staff were when I asked for a quick room-service meal. I needed it within half an hour... More 

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Melbourne
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The reception foyer is quite impressive. Upon entering the accommodation wing I was overwhelmed by the stale hospital smell. It got worse in the room, including being stuffy. Bed was uncomfortable and room seriously needed updating. When the air-conditioning didn't work they did give us another room without question. It was cheaper accommodation, so you do get what you pay... More 

Was this review helpful? Yes 1
KHamilton, General Manager at Kingsgate Hotel Hamilton, responded to this review

Thank you for your comments and taking the time to evaluate the Hotel. We will take the matter regarding the clean air deodorant product we use to our supplier (Diversey) and advise them of your comment. I am sorry that you found the room stuffy but we have had humid weather recently and we do close the windows in rooms... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

Great hotel. Enjoy everything about the hotel. Staff awesome and helpful. Really convenient to waitomo and raglan. Would visit again. Keep up the great service. Would recommended hotel to all who visit Hamilton.

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KHamilton, General Manager at Kingsgate Hotel Hamilton, responded to this review

Thank you for the kind comments and evaluation. These will be passed onto the staff who I am sure will appreciate them as they do try hard to meet and exceed guest expectations. It is always special when someone takes the time to express positive feedback on service and staff and once again I thank you for this. Hopefully we... More 

Auckland
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We got a great deal here for the 5 of us including breakfast. The kids loved the pool and the 3 spa pools and we spent quite a bit of time in these. Our room was large and adequate but we had a couple of issues. We had a very bad flickering light but once I reported this it was... More 

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KHamilton, General Manager at Kingsgate Hotel Hamilton, responded to this review

Thank you for the comments and feedback. Unfortunately replacing telephone jacks is not something our Duty staff are able to do and apologise that this caused an inconvenience. Great that the kids were able to enjoy the pool area and in case you were unaware Waterworld is across the road behind the Hotel. Hopefully we will have the opportunity of... More 

2 reviews
1 of 5 stars Reviewed 3 weeks ago

We requested to check in early on the online booking. They don't do early check in, no one bothered to contact and tell us, I phoned and was told to just show up early and see wat happens. So we arrived around 1 couldn't check in till 2 when our wedding started at 2. The receptionist got us in a... More 

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KHamilton, General Manager at Kingsgate Hotel Hamilton, responded to this review

I apologise for the room not being ready for your early arrival. I have gone through the booking with the reservationist and unfortunately the receptionist who loaded the booking into the system failed to put your request in the comment field or respond. Unfortunately the 600 wing where the wedding guests group was allocated was one the last to be... More 

Philadelphia, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We only stayed at Kingsgate Hamilton for 1 night on our way back to Auckland and it was a very good choice. Well positioned hotel in a nice quiet area with a very good restaurant. Hotel staff was very professional and helpful. Room was pretty standard, clean and overall well appointed. Bathroom was particularly clean which always is a bonus.... More 

Was this review helpful? Yes 1
KHamilton, General Manager at Kingsgate Hotel Hamilton, responded to this review

Thank you for your kind comments and the feedback is very much appreciated. It is always special when people take the time to mention the staff and how helpful they were during your stay, I am sure they will join with me in thanking you for the compliments. Hopefully we will have the opportunity of accommodating you again in the... More 

Bengaluru (Bangalore), India
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 21, 2015

A nice hotel with good parking space. Hotel is spread in all directions with not more than two floors. all are interconnected. nothing much for shopping or activities near by as the hotel itself is in a quite area. Laundry has to be delivered at the reception before 9am as it is outsourced.. like many other hotels. Nice breakfast and... More 

Was this review helpful? Yes
KHamilton, General Manager at Kingsgate Hotel Hamilton, responded to this review

Thank you for the comments. Yes being off the main road doe's make for a more peaceful environment and hopefully a better nights sleep. Council restrictions limited the building to two storey's and as such the wing type set up. It is pleasing to see you found that all rooms can be accessed through interconnecting corridors internally. Thank you again... More 

Mumbai (Bombay), India
Contributor
17 reviews 17 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 19, 2015

Firsts are always special so will be the kingsgate hotel for me, my first hotel stay in new zealand. the room spread is across sections. i was in section 5 which is one corner of the hotel but absolutely no complaints..the view was serene and rooms were very spacious and cozy. To top it off one the great aspects was... More 

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KHamilton, General Manager at Kingsgate Hotel Hamilton, responded to this review

Thank you for taking the time to make comment in such a positive way. Your comment regrading Lance are especially appreciated as a staff member who works the "graveyard" shift gets very little recognition and I am sure he will appreciate it. I hope the rest of your trip to New Zealand is enjoyable and once again thank you for... More 

Buenos Aires, Argentina
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 18, 2015

Our family of four stayed one night. We had booked online and reservation included hot breakfast. When we showed up for breakfast that morning, we found it was only valid for two hot breakfasts (although we booked the room for two adults and two kids). The hostess entered the kids ages into the computer and we opted to get them... More 

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KHamilton, General Manager at Kingsgate Hotel Hamilton, responded to this review

Thank you for the comments. All our B&B packages, apart from the one on our own website, are for for 2 breakfasts only. That is why they are priced at $30 above the room only rate. For two breakfasts this represents a $7 discount off each breakfast. Dependent on the age of the children 14+ years for a continental breakfast... More 

Auckland, New Zealand
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 15, 2015

This would have to be the worst place I have every stayed, very dirty and out dated, unhelpful staff. Over 40 of us stayed here for a week, and every one of us would never be back. Very dirty rooms, also very smelly . They don't change the sheets and never really clean the rooms.we saw lots of cockroachs in... More 

Was this review helpful? Yes 2
KHamilton, General Manager at Kingsgate Hotel Hamilton, responded to this review

Thank you for taking the time to make complaints via the internet. I can assure you sheets are changed every 3rd night for long stay groups and obviously every night for new guests. Cockroaches are very common in Hamilton and they are the Gisborne variety that feeds on bark and will be found everywhere there is greenery in Hamilton. We... More 

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