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Kingsgate Hotel Hamilton

4.0 of 5 100 Garnett Avenue | Te Rapa, Hamilton 3241, New Zealand
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Kingsgate Hotel Hamilton
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Kingsgate Hotel Hamilton
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155 reviews from our community

Traveler rating
    15
    53
    49
    27
    11
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45
41
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Christchurch, New Zealand
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We recently used this hotel as a one night stop-over to enable us to visit friends on our return journey to Christchurch from the Far North. It is an older establishment but is very clean and tidy. It provides excellent value for money, especially with the bed and breakfast option that we booked. The pool looked great, although we did... More 

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KHamilton, General Manager at Kingsgate Hotel Hamilton, responded to this review

Thank you taking the time to make comment in a good and constructive way. It is a shame you didn't get to use the pool as it has been very popular during this spell of hot weather. Being indoors and covered is also a benefit to protect from the suns rays. Providing excellent value for money is a comment that... More 

Canberra, Australia
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

A large hotel and conference facility, which when it was build was probably the best in the area. Sadly the rooms are now in need of an update. The sink and tiles in the bathroom were cracked, and the shower head could do with a good de-scale. Whilst the pool was nice, the changing rooms smelt like they had just... More 

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KHamilton, General Manager at Kingsgate Hotel Hamilton, responded to this review

Thank you for taking the time to make comment. Unfortunately I have been through all maintenance and guest comments and can find none regarding a crack in the hand basin but will get housekeeping to check all rooms and get it replaced. There is hairline cracking in a number of tiles due to earth movement and settling over the 15... More 

Wellington
Top Contributor
63 reviews 63 reviews
23 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Have stayed here a number of times as always find it value for money & usually give the hotel excellent reviews, but this time there were a couple of little things that made it fall short of excellent. One of my major gripes with hotel rooms is when you book for 3 people but the room is clearly only set... More 

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KHamilton, General Manager at Kingsgate Hotel Hamilton, responded to this review

Thank you for taking time to make comment on your recent stay and the feedback is appreciated. By the sounds of it you have previously stayed in our 100 and 500 wings which are more family orientated and have triple bedded and queen/double bedded rooms. These rooms do not have mini-bars. The rest of the Hotel is made up of... More 

Hamilton, New Zealand
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I haven't stayed at the Kingsgate but met up with friends who were. They were more than happy with their accommodation. I was there from 2 p.m. we had a meal in the dining room at 6:30 p.m. and I left at 9:30 p.m. Found the meal very nice although maybe just a bit too much for me. Wish these... More 

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KHamilton, General Manager at Kingsgate Hotel Hamilton, responded to this review

Thank you for your kind comment regarding the restaurant. I think it is the first one on trip advisor regarding the hotels restaurant only. Your comments have been passed onto the restaurant and kitchen staff who are extremely grateful that you have taken the time to express your positive comments. Thank you once again and we should have a new... More 

Dunedin, New Zealand
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Great value for money. Family of 5 fit into one room with 3 beds. Room is simple but it was both clean and adequate. Checkin and checkout were easy although there's a small surcharge for paying with a credit card but kudos to them for taking our booking without charging the card. Good selection of tea and coffee although having... More 

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KHamilton, General Manager at Kingsgate Hotel Hamilton, responded to this review

Thank you for your kind comments. Yes the triple rooms are large and give families plenty of space. This along with the spa, pool, gym and steam rooms make it a popular Hotel for adults travelling with their children. Of note straight across the road is Waterworld which is a great place for the family to spend a day. Sorry... More 

Papakura, New Zealand
Contributor
14 reviews 14 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 11, 2014

The price was good and the complex is sprawling. Reception staff were very friendly and efficient. The room was tired. And while lots of space in the room - it's the little things. The jug does not switch off. No wifi - you have to pay (although you can have 30 min free in the reception area). The fridge drones... More 

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KHamilton, General Manager at Kingsgate Hotel Hamilton, responded to this review

Thank you for taking time to make comment and in some specific areas. I think you mean no free wi-fi as we had wi-fi installed at significant expense throughout the hotel. Prices have come down and once we are closer to repaying the investment I see the day it will be free. I have asked housekeeping regarding the electric jug... More 

Auckland
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 6, 2014

The room (400 block) is of reasonable size, but dated & smells of smoke. Filthy stairs leading to the 1st floor, dust & particles still there a day later, so obviously not cleaned. Rather pathetic coffee facilities - 4 sachets of coffee total, all less than 1 level teaspoon, milk so small (15ml!!) that 4 are needed for the mugs... More 

Was this review helpful? Yes 1
KHamilton, General Manager at Kingsgate Hotel Hamilton, responded to this review

Thank you for taking the time to make comment. It is appreciated that you have taken the time to make your criticisms known and where possible we will address them. Certainly smelling of smoke is difficult as the Hotel is entirely non smoking. The milk and coffee sachets are standard sizing for all hotels & motels and extra is always... More 

Dunedin, New Zealand
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 2, 2014

We stayed for 7 nights in June 2014. We are a family of 5. We were expecting a high quality room because we thought the Highgate name was associated with quite a high standard of hotel, but we found the rooms were pretty dated. Our room was right beside the driveway so we had to keep the curtains closed or... More 

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KHamilton, General Manager at Kingsgate Hotel Hamilton, responded to this review

Thank you for your comments regarding your stay in June. I am surprised that you were unable to obtain food during the night as we run a "night owl" menu throughout the night once the kitchen is closed. This is advertised in the compendiums. I will follow up with the Duty Manager on the night of your arrival and thank... More 

Nelson, New Zealand
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed November 21, 2014

Having stayed at many Kingsgate hotels would have to say this is not one of their best. It seems they are directing their attention towards flash looking reception area's whilst neglecting pretty much everything else. Clean but far from comfortable and in desperate need of a make over, think the beds may have come over with Captain cook on his... More 

Was this review helpful? Yes
KHamilton, General Manager at Kingsgate Hotel Hamilton, responded to this review

Thank you for taking the time to make comment. I have been through all maintenance sheets, guest comments and reception diary and am unable to find any complaint regarding the uncomfortable bed you experienced. Unfortunately I cannot also find a booking from your non-de-plume so unable to identify your room this way. We have a store of new replacement beds... More 

Auckland Region, New Zealand
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 13, 2014

Driving out to the hotel, I was thinking, hhmm this place is a bit further from the city then I thought. We arrived at the hotel, situated slightly behind a block of shops containing a bakery, liqiour store, post office etc.... A couple of good convenient shops to have near your hotel. We entered the driveway of the hotel. Wow!... More 

Was this review helpful? Yes 2
KHamilton, General Manager at Kingsgate Hotel Hamilton, responded to this review

Thank you for your comments. Unfortunately we can not identify the room you were staying in so we will search all down stairs rooms for the toilet paper and brown goo in the room. This is totally unacceptable and certainly not indicative of our rooms or standards. It is appreciated that this has been brought to our attention. Mini bar... More 

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Additional Information about Kingsgate Hotel Hamilton

Address: 100 Garnett Avenue | Te Rapa, Hamilton 3241, New Zealand
Location: New Zealand > North Island > Waikato Region > Hamilton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kingsgate Hotel Hamilton 4*
Number of rooms: 147
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Hotel Style:
#18 Luxury Hotel in Hamilton

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